bts board powerpoint presentation for april 2019apr 18, 2019 · rfp for potential replacement of...

Pinellas CountyBusiness Technology Services

BTS Board MeetingApril 18, 2019

Agenda1. Call to Order – (Bernie McCabe, Chair)

2. Designation of Voting Members – (Bernie McCabe, Chair)

3. Action Item: Approval of Meeting Minutes – (Bernie McCabe, Chair)BTS Board Meeting – February 27, 2019

4. Citizen Comments – (Bernie McCabe, Chair)

5. Legal Update – (Jason Ester, County Attorney)

6. Budget Overview – (Jeff Rohrs, CIO)

7. OPUS Availability Update – (Jeff Rohrs, CIO)

8. BTS Goals Subcommittee – (Jeff Rohrs, CIO)

9. Adjournment

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BTS Budget Summary

Working for YouLabor Summary

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Run the BusinessOperating & Capital Improvement Plan Summary

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InfrastructureCompute, Storage, Network, Telecom, Endpoints

Cybersecurity

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BTS Budget by Strategic PillarTotal Labor & OpEx

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BTS Budget by Strategic PillarLabor vs OpEx

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CHANGES & TRENDS• Migrate to next generation storage platform

• Begin migration to next generation Backup and Archive solution

• Catch up on technical debt (CIP)

• Upgrade to latest Virtualization Platform

• Cloud readiness ( foundation created, first workloads moved)

• Identity Management Redesign and Cloud enablement

• End user experience – desktop/mobile devices

BTS Strategic Pillars: Infrastructure

$2,229,060

$953,092

$1,802,464

$2,072,580

$405,700

ENTERPRISE NETWORK

ENTERPRISE TELEPHONE

SERV ER & STORA GE

ENTERPRISE OFF ICE365 & D EV ICE MA NA GEMENT

OPERA TIONS CENTER

FY20 Operating by Infrastructure Service

LABOR, $11,262,730 ,

60%

OPERATING, $7,462,830 ,

40%

BUDGET

Management, 5,5%

Network & Telephone, 17,

18%

Server & Storage, 16,

17%

Ent Office & Device Mgmt, 11,

11%

Operations Center, 13,

14%

IT Operations & Support, 25,

26%

Custom IT Support, 9,

9%

#FTE: 96


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CHANGES & TRENDS• Planned external third-party Risk &

Vulnerability Assessment.

• Continuing to expand Security Awareness Training program and possible change of solution.

• Establish business hours Security Operation Center.

BTS Strategic Pillars: Cybersecurity

$328,087

$260,000

OPERA TING A GREEMENTS & TOOLS

SECURITY A SSESSMENT & REMED IA TION

FY20 CyberSecurity Operating

LABOR, $598,690 ,

50%

OPERATING, $588,090 ,

50%BUDGET

Management,1, 20%

Support Staff, 4, 80%

#FTE: 5


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CHANGES & TRENDS• New ESRI contract in 2020. Estimated 38%

True-Up (included in base budget request).

• 3D Base map FY19 Approved Decision Package: 50% estimated completion. 50% re-budgeted FY20.

• Oblique Aerial Imagery: Schedule to fly FY20

BTS Strategic Pillars: EGIS

$308,981

$945,000

$125,000

OPERA TING A GREEMENTS & TOOLS

ESRI A GREEMENT

3D BA SE MA PS FY19 A PPROV ED D P

FY20 EGIS Operating

LABOR, $1,549,300 ,

53%

OPERATING, $1,378,990 ,

47%BUDGET

Management,1, 8%


#FTE: 13


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CHANGES & TRENDS• Oracle (Perpetual) Agreement Extended 1

year; term ending Jan 29, 2020.• Additional Year Extension is requested thru Jan 29,

2021

• Oracle Cloud Disaster Recovery for Enterprise Business Suite.

• Continued testing of technical viability thru FY19 & 20

• Office of Management & Budget put out to RFP for potential replacement of Hyperion Budgeting Software.

• Human Resources Taleo Phase 2 Enhancements is a FY20 Decision Package.

BTS Strategic Pillars: OPUS

$2,318,547

$180,512

$233,203

ORA CLE A GREEMENT (PERPETUA L)

ORA CLE CLOUD D R

OTHER OPERA TING A GREEMENTS & TOOLS

FY20 OPUS Operating

LABOR, $1,066,660 ,

28%

OPERATING, $2,732,280 ,

72%

BUDGET

Management,1, 12%


#FTE: 8


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CHANGES & TRENDS• FY18 & 19 Approved Decision Package efforts

to be completed FY20.• $851,013 re-budgeted FY20 in support of FY18 & 19

approved efforts.

• FY20 Decision Package submitted in support of New unfunded efforts.

BTS Strategic Pillars: JUSTICE

$315,911

$771,412

$5,280

TYLER MA INTENA NCE & SUPPORT

TYLER PROFESS IONA L SERV ICES (D P)

OTHER A GREEMENTS & TOOLS

FY20 JUSTICE Operating

LABOR, $1,071,860 ,

50%

OPERATING, $1,092,620 ,

50%BUDGET

Management/Coordinator, 1,

12%


#FTE: 8


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CHANGES & TRENDS• Establishing Governance at Enterprise Level.

• Formalize the strategy.

• Mature and leverage Enterprise Service Bus.

• Architect and build the foundation (Data Warehouse/Lake/Mart) that can be leveraged across the enterprise through many presentation layer tools and visualizations.

BTS Strategic Pillars: Open Data & Integrations

LABOR,$825,010 #FTE: 6


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Approval of BTS Budget Request

Pinellas County Business Technology Services

FY20 Decision Packages

Partnering to provide the solutions most important to our customers’ business

CJIS User Policy Board❑ Justice Business

Developments

OBAEC❑ Human Resources:

Taleo Phase 2

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Justice CCMS Budget HistoryPrior Approved Decision Package Funding

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Current Justice CCMS Work Effort Status

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Effort AO Status PO Status FY19 EST

Est Completion

Project 11149 Sentencing API’s Signed Issued 426548, $88,350 $8,835 FY19

Project 11092 (2017) Traffic Case Number Search in Attorney Manager TBD, $58,450 TBD $0 FY21

Public Access (2017) Clerk Contra, $150,000 N/A $0 FY20

Project 11038 Change Case Type in Attorney Manager Signed Issued 427400, $29,040 $13,068 F19

Project 11088 Display Predefined Custody Status Signed Issued 429649, $19,140 $5,742 FY19

Project 11020 Auto Judge Assignment Signed Issued 429647, $23,760 $4,752 FY19

Project 12144 Place Hyperlinks to all Cases TBD TBD $14,190 FY20

REQ- 2279 Ability to Copy and Paste TBD, $30,000 TBD $0 FY20

Project 11899 Auto Case Assignment on Reassignment Signed Issued 434986, $21,120 $10,560 FY20

Project 12145 Modify Offense Code to Add Case Security TBD TBD $24,420 FY20

Project 12398 Add/Delete Party Flags with Event Codes TBD, $46,200 TBD $0 FY21

Project 11964 Registry API’s Signed Clerk, $16,995 $0 FY20

Project 11733 Sortable Column Headers in List Manager Signed Issued 435113, $6,600 $6,600 FY20

Project 12273 Send Document for Manual Review to CSI Queue Signed Issued 434988, $81,510 $40,755 FY21

Project 12350 Custom API to Specify Task Queue Signed Issued 434987, $47,520 $23,760 FY20

Project 10304 Jury Signed Issued 426558, $267,686 $87,686 FY20

TOTAL 16 EFFORTS IN FLIGHT 240,368

Justice CCMS Business DevelopmentsCJIS Policy Board NEW Initiatives

FY20 Decision Package

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Proposed FY 20 Development Items Estimated

Cost

Project 12033 Active Parameter Token Should Only Return Active Charges (core update) - SAO $30,000

REQ-2409 Appeals ‐ Confidential Record Build - Clerk $78,084

Attorney Manager Case Header Region Display Additional Information - SAO $27,000

Project 10372 Party Record: Special Instructions and Alerts Region - Clerk $17,760

Event Data Prompts with Group Add Events - Clerk $30,000 Add Excel Functions in Word forms to work with tokens -Clerk $15,000

Provide Audit Trail for Court Calendaring and Session Closure - Courts $24,000

Total (Voting Item) $221,844

Decision Package

FY20One-Time Recurring

Budget $221,844 $0

Human Resources Taleo Phase 2FY20 Decision Package

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Key Points• Phase 2 provides:

• Implementation of Oracle Taleo Cloud Services On-Boarding module, synchronization between Oracle Taleo and Oracle EBS, single sign-on functionality. Goal is to provide smoother and simpler application process for current and prospective employees and use the Taleo suite of applications (e.g., iPerform, iRecruit).

• Human Resource (HR) Performance Objectives:• Improve time to fill vacant positions.• Improve reporting for diversity, hiring and retention

goals.• Cessation of dual entry in two disparate systems.• Increase data accuracy.• Reduce manual entry.• Reduce login support calls as result of Single Sign On.• Increase employee satisfaction via annual employee

survey as an indicator of improved performance development tools and processes.

• Improve retention as a result of improved methods for measuring and developing employees.

• Improve retention as a result of improved methods for measuring and developing employees.

✓ Customers Impacted: All departments and agenciesRepresented by the Unified Personnel Board (UPS).

✓ Estimated Funding Source: General Government.

Decision Package

FY20One-Time Recurring

Budget $50,000 $0

FY20 Decision Packages

❑ Sponsor / Governance

❑ Decision Package ❑ FY20 One-Time Cost ❑ Recurring

CJIS Use Policy Board Justice User Policy Board Initiatives (FY20 Pipeline)

$221,850 $0

OBAEC Human Resources Taleo Phase 2 $ 50,000 $0

$271,850 $0

Discussion or Questions?

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OPUS Availability

OPUS Availability (last 9 months)

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Ticket # Open Date Approximate Downtime

Payroll Processing Week

Suspected Root Cause Resolution / Changes

INC0013850 03/13/2019 5.21:20PM 1.25 Hours Wednesday Generate Run Balance process running same time as Backup

Cancelled Generate Run Balance / Cancelled midweek backup

INC0011943 1/9/2019 2 Hour Wednesday Database & Application Tier Restarted DB / None

INC0011083 12/11/2018 10:20AM 4 Hours Tuesday Application Tier Restart / enhanced alerting for the Application Tier

I739238 11/16/2018 7:13AM 2 Hours Backup running during business hours Rescheduled outside of business hours

I739022 11/14/2018 7:44AM 6.25 Hours Unknown Moved to faster storage (U03)

I738917 & I738942 11/13/2018 10:51AM 6 Hours Tuesday Access Manager Restart / None

I738600 11/07/2018 3:05AM 3 Hours Identified Storage was not optimized Moved to faster storage (U04)

I737791 10/30/2018 8:49AM 1 Hour Tuesday Locks on Table (DB) None / Investigate Root Cause

I735313 10/09/2018 10:14AM .5 Hours Unknown Resolved prior to BTS Involvement / None

I722364 09/18/2018 7:44AM 6.25 Hours Tuesday Database & App Tier Restarted DB & App server / None

I732314 09/17/2018 2:57PM 1.5 Hours Monday Database Restarted DB / None

I725138 07/27/2018 7:03AM 2 Hours Storage Tier Error Restarted Storage Protocol / None

March 1.25 Hours

February 0

January 2 Hours

December 4 Hours

November 17.25 Hours

October 1.5 Hours

September 7.75 Hours

August 0

July 2 Hours

June 0

OPUS Availability IssuesStabilization Efforts:

• Continuing enhanced performance monitoring • Changes recommended by Oracle

• Ran ‘Generate Run Balance’ process• Parameter change to ‘Gather Schema Stats’ – reduced run time

• Increase RAM (added 144GB)• Operating System modifications (updates to kernel)• Change recommended by Red Hat Linux

• Updated memory settings

• Change recommend by AST• Disabled auto jobs enabled by default by Oracle

• Run backup only once a week• Continuing to work with Oracle and AST• Working with Oracle to schedule of Proof of Concept of an Application Monitoring Tool

• AppDynamics & DynaTrace don’t have confidence they can assist with the current version of EBS

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BTS Goals Subcommittee Update

• BTS Board Subcommittee:• Tax Collector - Charles Thomas (Chair), Director - Jason Malpass (Vice-Chair),

Commissioner - Kenneth Welch, Commissioner – Kathleen Peters, Clerk of the Circuit Court - Ken Burke, BTS CIO - Jeff Rohrs

• BTS Goals Working Group:• Aubrey Phillips (BCC), Rachel Panter (Tax), Jason Malpass (PCSO), Shannon

Mills (BCC), Fredrik Tucker (BTS), Jeff Rohrs (BTS)

• Next Steps:• Working Group to develop a survey to be sent to members of the BTS Board,

Appointing Authorities, and Technology Steering Cooperative (TSC).• BTS Board Subcommittee to review results and make recommendation to the

BTS Board.

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Presentation TitleAgendaBTS Budget SummaryBTS Labor SummaryBTS Operating and CIP SummaryBTS Budget by Strategic Pillar: Total Labor & OpExBTS Budget by Strategic Pillar: Labor vs. OpExBTS Strategic Pillars: InfrastructureBTS Strategic Pillars: CybersecurityBTS Strategic Pillars: EGISBTS Strategic Pillars: OPUSBTS Strategic Pillars: JUSTICEBTS Strategic Pillars: Open Data & IntegrationsApproval of BTS Budget Request TitleBTS FY20 Decision Packages: 2 itemsJustice CCMS Budget HistoryCurrent Justice CCMS Work Effort StatusJustice CCMS Business DevelopmentsHuman Resources Taleo Phase 2BTS FY20 Decision Packages Q&A: 2 itemsOPUS Availability TitleOPUS Availability last 9 monthsOPUS Availability IssuesBTS Goals Subcommittee

bts board powerpoint presentation for april 2019apr 18, 2019 · rfp for potential replacement of...

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