build business apps at lightspeed - servicenow · orchestration cmdb knowledge management service...
TRANSCRIPT
© 2017 ServiceNow All Rights Reserved 1© 2017 ServiceNow All Rights Reserved
Build Business Apps at Lightspeed
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Agenda
Now Platform – A Platform Built for Building Things
Problems Addressed
Solutions
Outcomes
Demonstration
Your Questions
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Our Platform Vision
“Build a cloud-based platform to enable regular people to create meaningful applications to route
work through an enterprise.”
Fred Luddy, ServiceNow founder, 2004
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Common Problems
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Manual Processes
Processes Spanning Multiple Systems
Legacy user Experiences
Common Problems
For the Business
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No Reusability
App Development
Too Slow
Complex Infrastructure
Common Problems
For IT
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The Solution
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NonstopCloud
ServiceNow®SystemofAction™
NowPlatform™
CloudServices
Secure&Compliant ScalableMulti-Instance
IntelligentAutomationEngine
BUSINESSAPPSIT SECURITY HRCUSTOMERSERVICE
WorkflowServiceCatalog
KnowledgeBase
DeveloperTools
ContextualCollaboration
SingleDatabase
ServicePortal
Subscription&Notification
PerformanceForecasting
PeerBenchmarking
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OrchestrationReports&Dashboards
AnomalyDetection
PredictiveModeling
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Security Scalable
No/LowCode ProCode
CoreServices
DevTools
IntegrationServices
IntelligentAutomation
PeerBenchmarking
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AnomalyDetection
PerformanceForecasting
PredictiveModeling
GitIntegration
AutomatedTesting
StudioIDE
CodeSharing
DelegatedDevelopment
PortalWidgetEditor
ScriptDebugger
FormsDesigner
ServiceCreator
VisualWorkflow
PortalDesigner
UIPolicies Table&SchemaBuilder
AJAX Bootstrap HTML/CSS Javascript AngularJS
ReportingEngine
Orchestration CMDB KnowledgeManagement ServiceCatalog Workflow
ProcessEngineSubscriptionManagement
BusinessRules
Encryption Tokenization 2-FactorAuthorization
OAuth SAML SSO ACLs&RolesLDAP
ScriptedAPIs
APIExplorer
JSON
REST XML
MIDServer Import&Export
SOAP
DeveloperInstance
Notify VisualTaskBoard Connect Push SMS ServicePortal Email Mobile
UserExperience&NotificationServices
Now Platform™
ü Amazing User Experiences
ü Tools for Any Developer Skill or Experience Level
ü Reliable Built-in Security
ü Integrate Anything
ü Automate Everything
© 2017 ServiceNow All Rights Reserved 10© 2017 ServiceNow All Rights Reserved 10
Create Amazing User Experiences On Any DeviceGo Native. Go Mobile.
Key Highlights:
• Native Mobile Apps: Consistent experience regardless of your device
• Service Portal Designer: Design an experience and instantly preview renderings across devices
• Guided Tour Designer: Show users how to navigate any form, report or app
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Unleash Innovation By Turning Anyone Into a Developer No Code to Pro Code. Complete Control.
Key Highlights:
• Studio IDE: Leading tool set integrations and predefined options
• Delegated Development: App resource allocation & enforcement
• Automated Testing Framework: Create, save, and run automated tests
© 2017 ServiceNow All Rights Reserved 12© 2017 ServiceNow All Rights Reserved 12
Connect All Data and Processes Across Your EnterpriseNo Data Silos. No Process Boundaries.
Key Highlights:
• CMDB: Single data model and system of record
• Orchestration: Codeless activity designer & templates to share data between activities
• MetricBase: capture and process time series data in real time
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Integrate Anything Across Enterprise SystemsIntegrations Without Boundaries
Key Highlights:
• MID Server facilitates data across the platform and external app/data sources
• REST API Explorer to build & send REST requests
RULES&
SCHEDULED(JOBS(
WORKFLOW(
BUSINESS(RULES(
EVENTS(
MANUAL(INTERACTION(
SCRIPTS(
MID((SERVER(
@& EMAIL(
FILE((CSV,(EXCEL,(XML)(
LDAP(
WEB(SERVICES((SOAP/REST)(
DATABASE((JDBC)(
POWERSHELL(
SHELL(
JAVA(
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Reliable Built-in Security & Compliance
E N C R Y P T I O N R O L E - B A S E DA C C E S S C O N T R O L S
I D E N T I T Y M A N A G E M E N T
C OM P L I A N C E C E R T I F I C AT I O N S
What customer sees
What everyone else sees
• ISO 27001, 27018
• SSAE 16 SOC 1 Type 2
• SSAE 16 SOC2 Type 2
• FedRAMP Moderate JABP-ATO
• US DoD Impact Level 2
• EU Privacy Shield
• Multi-Tier Cloud Security Standard (Singapore)
• Australian Signals Directorate (ASD)
Data Protection. Day One Compliance.
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Intelligently Automate Your Business ProcessesAutomatically categorize and route work based on personalized adaptive intelligence
Key Highlights:Agent Intelligence:• Auto-assign Categories, Priorities and
Groups
• Automate task dispatching
• Extend with APIs
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Outcomes
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Automate Business Processes Faster
• 60,000 tasks integrated and automated across multiple stakeholder groups
• Minimal coding, so developers can grow their skills over time.
• 400% acceleration of simple applications and digital business process development
Safely extend application development to pro/low/no code
developers
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Accelerate Your Application Development
• 90% less coding efforts to configure an application in as little as 4 to 6 weeks
• 3X faster development and delivery
• Developer onboarding times under 10 days
• Delivery of development projects accelerated by 290% allowing delivery nearly 6 months sooner
Never start from scratch with a rich set of
application building blocks and reuse on a Shared Services-ready platform
© 2017 ServiceNow All Rights Reserved 19© 2017 ServiceNow All Rights Reserved 19
Connect Your Enterprise
• Central repository for flight operations across maintenance, finance and supply chain data sources
• Integration of safety signage request process across lab staff, facilities, compliance and department head approvals
• Systems of engagement are more easily connected through a central CMDB database
No data silos architecture and simplified integration with auto-generated and
scripted APIs
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Create Amazing User Experiences
• Mobile-enabled Safety Evaluation App with instant scoring brings evaluation times from 90 days to 30 minutes
• Mobile-enabled Field Office Readiness Dashboard for opening/closing 800 seasonal tax locations
• Improved user experience and visibility through a tighter-knit integration between a common stack
Customizable UX and native Mobile with no
additional mobile development needed
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How About a Demonstration!?
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Need More Info?
AnalystResearch eBooks
Customer Resources on Servicenow.com
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Questions?