business and systems aligned. business empowered.tm

Business and Systems Aligned. Business Empowered.TM

IT Data Center Automation(iDCA)

Solution for IT Operations

© 2002 BearingPoint, Inc. Integration Services 2

Key Business IssuesIn today’s market, organizations need to rethink their business model, embrace innovative ways of doing business and create differentiating capabilities.

Cost Take-out Pressure

Operational Alignment

Process Fragmentation

Technology Advancement

Natural Expansion

Service Improvement

Challenges


IT Data Center Lessons Learned

General problem set

Manual Processes main avenue of performing work – no ability to scale Organizational hand-offs are abundant Operations has limited insight to vendor selections and product

development Lack of end to end visibility into processes – hand-offs to “black holes”

across organizational or departmental boundaries Reporting and KPI’s require heroic effort to generate Data Repositories disparate between Trouble Ticketing, Excel

spreadsheets, Access Databases, and paper filing Operations at the “end of the stream” in most processes Change Management system processes have trouble scaling as client

base grows Little asset control and management


To drive operational excellence in the management and operation of the technology chain an enterprise needs to create a ‘Service Factory’ environment which provides:

Automated Business Processes – Business Process Automation centered around Information Technology Services encapsulated in the entire “Inception to Implementation” scenario

Automated IT Infrastructure Provisioning – Automating the provisioning of the technology to provide speed, consistency and quality of service

Project Management – Re-use existing or develop Project Management Portal

Operations Portal – A Single “Pane of Glass” that facilitates the access to all components of the Service Factory. An Operations Portal which enables a consistent look and feel across a multitude of environments

Service and Performance Management (NOC Tools) – The ability to monitor, manage and meet Service Level Agreements through real time event management, problem tracking, problem management and SLA monitoring.

Automated Key Performance Indicators and Reporting of Service Factory - To bring visibility to key metrics and to assist real time decision making on implementations, outages and performance related issues

The iDCA Solution


Traditional Integration Strategy

Proprietary technologies and skill sets

Multiple communication infrastructures

High cost of license, consulting and ownership

Lots of turf control and organizational issues

Rigid, Costly and Difficult to OperateSilos of information and Islands of integration—Done “Once in a Row”


Oracle 9iAS Integration StrategyReliably Connect and Coordinate Interaction of Processes

Reliable communications backbone Process driven Architecture Intelligent routing XML transformation Extensible network


Oracle 9iAS ProcessConnect Suite


Oracle 9iAS ProcessConnect Suite

Oracle9i Application Server (J2EE)

Http/s

Smtp

Ftp

ebXML

RosettaNet

EDI

SOAP

B2B ServicesOracle11i

SAP R3

Peoplesoft

JMS

JDBC

JCA

MQSeries

Adapters

Security Validation Transformation

Business Process Management

Trading Partner Management

Logging Monitoring TransactionManagement

Run-Time / Common Services

Design Monitor Analyze

Design Metadata Run-Time MetadataMetadata

Tools


iDCA Solution


Contact Information

Bobby Soni Managing Director, Tech IntegrationBearingPoint500 E MiddlefieldSan Francisco, CA 94043E-Mail: [email protected]

Kevin RussoSenior Manager, Tech IntegrationBearingPoint757 3rd AvenueNew York, NY 10017E-Mail: [email protected]

Jason VielSenior Consultant, Tech IntegrationBearingPoint7301 North, Highway 161Irving, TX 75039E-Mail: [email protected]

mailto:[email protected]