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The Exclusive Online Magazine for Administrative Professionals
July 2013
FEATURES:Dealing with Office ChatterBusiness Attire for Women on the MoveIs My Boss Trying to Force Me to Quit?
AdminAdvantage
Business Attire for Women on the Move
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CONTENTSof July ‘13
AdminAdvantageUS & North AmericAN editioN
303 twin dolphin drive, 6th Floorredwood city, cA 94065 - usa
tel.800.406.1348 Fax.888.215.1852
editoriAl teAm
Susan Silvamanaging editor
ProdUctioN & deSigN
robert olszewskigraphic designer
Kulasekaram Vimalarasa (raj)Web developer
Suresh KaruppannanWebsite designer
AdVertiSiNg
Susan SilvaAdvertising & Sales US
Jane olsendirector Advertising & Sales UK
BUSiNeSS StAFF & Pr
mek rahmaniFounder, ceo & Publisher
Business Attire for Women on the Move10
Is My Boss Trying to Force Me to Quit?15
How to Determine the ROI of Your Corporate Meeting
13
Professional Resume Writing Tips to Stand OutFrom the Competition
18
Gossip Girls (and Guys): Dealing with Office Chatter
6
6
18
10
15
13
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Every organization may be different, but each has one thing in common: office
gossip. In many firms, this casual chatter touches on everything from the upcoming
company picnic to potential promotions. Far from being harmful, this kind of sharing
can actually help coworkers bond by promoting stronger working relationships. It can even
boost worker productivity due to the friendships it forges.
Gossip Girls (and Guys): Dealing with Office Chatterby Robert Hosking, OfficeTeam
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7 JULY 2013 7
But when gossip goes to the next level – when
it consists mainly of destructive rumors, cruel
comments and brutal bad-mouthing – it can fuel
conflict within the organization. Some people can
turn an office into an unpleasant, nerve-wracking
place with their gossip.
Dealing with these individuals can be difficult. You
want to make sure you’re not a part of negative
discussions, but you also don’t want to add to
the drama by responding inappropriately. Here
are some strategies to help you handle a few
common types of office gossips:
The Oversharer: Before you’ve
even had time to turn your
computer on in the morning,
this coworker is pulling a
chair up to your desk and
getting ready to give you the
full scoop on business and
personal gossip. But that’s
not all – she’ll also make sure
to update you when you pass
in the hallway before lunch and
yet again when you’re leaving a
meeting together at the close of
the workday.
In other words, the Oversharer
loves to reveal all the latest
rumors with whomever’s willing
to listen, and she rarely responds
to nonverbal cues that you’re not
CAREER
JULY 2013
all that interested. As a result, she can waste long
stretches of your valuable work time.
The best way to handle the Oversharer is to
change the subject when you feel a pause in the
conversation. You also can gently and politely
explain that you’re dealing with a tight deadline
and need to get back to your work. If you do this
enough, the Oversharer will eventually get the hint.
The Detective: Word around the office has it that
a new branch manager has been selected, but
nothing official has been announced. Will it be an
internal candidate or an external hire? Is it the kind
of person who will make major changes or promote
the status quo? The Detective is on the case, and
he can’t wait to share what he uncovers.
Sure, it’s tempting to debate different scenarios
with this type of office gossip. But it’s best not
to play along – that will only encourage the
Detective to keep digging for information.
Instead, if he asks you a question, try to
answer in a straightforward, honest manner.
For example, if the Detective starts to grill you
about the change in management, you might
respond that you don’t know who’s going to
get the job, but you’re sure that the firm did
a thorough search, so whoever was selected
should be a good fit.
The Broadcaster: You confess to a coworker that
you’re concerned about a fellow employee’s
88
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sloppy writing in memos and emails. It doesn’t take long before you hear
through the grapevine that everyone’s talking about your “confidential”
discussion, and it’s not hard to figure out who spilled the beans. The
Broadcaster takes conversations you thought were private and airs them to
everyone in the office – not to get you in trouble, but just because she wants
other people to see her as important and “in the know.”
Keep your guard up when you’re talking with the Broadcaster. Stick to neutral topics
such as business projects and assignments, and by all means, avoid sharing opinions
or discussing your personal life. If you find yourself wondering what’s safe to say in
conversation with the Broadcaster, ask yourself, “Would I be comfortable if this
information were repeated to all of my coworkers?”
The Grouch: The Grouch is the quintessential pessimist.
Every day he has a new complaint – maybe it’s the
new software training he has to endure later that
day, the boring new assignment he just got, or
even the soap in the bathroom that’s drying out
his hands. He also spends a lot of time criticizing
others in your company. Michelle in IT won’t
respond to his emails, for instance, and Mike in
human resources keeps messing up the new-hire
forms he sends to him.
It’s natural for people to vent when they feel
frustrated. But the Grouch isn’t just occasionally
confiding in someone he trusts – he’s routinely
complaining to anyone who will listen. He prefers
to talk to other Grouches, so the best approach
is to be upbeat. You’ll just fuel his fire if you say
that you’ve also had issues with Michelle in IT. But
you’ll likely deter the Grouch if you lightheartedly
say, “I’m surprised to hear that about Michelle.
I’ve never had any issues with her.”
9 JULY 2013
CAREER
The Double-Crosser: Unfortunately, the way most people learn that they’re dealing with a Double-
Crosser is after a bad experience. This type of gossip plays both sides, saying negative things
about someone to you, then turning around and criticizing you to that person.
If you’ve had a run-in with a Double-Crosser, it’s best to calmly confront her. Tell her that
you heard what she said about you, and you don’t appreciate it. You may not change her
behavior, but you won’t be an easy target again.
Then, if you have to speak to her again, be very cautious about the way you say things.
Sarcastic remarks, for example, can easily be relayed to others in a way that suggests you
were serious. Also, avoid complaining about anything, even if you’re just making
a general observation about a department taking too long to sign off on
forms. You never know who she might share your comment with, and
how she’ll spin it.
Office gossip may be a mainstay of the business world, but it
doesn’t have to be a destructive force. Take a look at your own
behavior to make sure you’re not contributing to the problem. Then
do your part to put an end to downbeat or unhealthy conversations
and redirect attention to more productive matters. You’ll help
to lighten the mood at work while also highlighting your own
professionalism.
Robert Hosking is executive director of OfficeTeam, the nation’s leading staffing
service specializing in the temporary placement of highly skilled office and
administrative support professionals. OfficeTeam has more than 315 locations
worldwide and offers online job search services at www.officeteam.com. For more
career advice, connect with us on Facebook, LinkedIn and Twitter.
9 JULY 2013
10
Business Attire for Women on the Move
From zipping around the city from client meeting to partner lunch, to traveling cross-country or cross
continent on a regular basis, business often requires women to be on the move. For women who
need to look their professional best and want to maintain comfort through long hours and distances,
this can pose a challenge. Not to worry: You can still look chic after spending days on the road or
hours on the go, with a few extra wardrobe considerations.
by Diane Craig
TREAT yOuR FEET In choosing shoes that will take many steps,
make sure you have support - with a proper
insole. These can be bought separately and
inserted into any shoe, but some are already
made with excellent support.
For business casual attire or when on the road,
a classic-yet-contemporary loafer will go best
with cropped pants and is a comfortable choice.
The Johnston & Murphy pewter loafer has a
supporting insole, and the pewter adds shine to
an otherwise simple look. This season’s Coach
Nicola penny loafer also has a plush insole and
adds a pop of colour to a spring outfit in coral
or mint shades. Both are made of soft leather,
which adds both comfort and class to the look.
For outfits where high heels are a must, turn to
Canadian designer Ron White, whose design
combines comfort and style in high heel shoes.
Ron White’s All Day Heels are just that - a
heel you can wear all day! Don’t believe it?
The designer incorporates NASA-developed
material into the shoe to create a long-lasting
comfortable fit, while his unique design makes
for a beautiful heel.
WE’vE alSO GOTTEN GREaT aDviCE FROM liSa Ferguson, the founder of Decor Mentor, on the
six essential elements of a perfect trade show
shoe. Watch the video on TheHome.com to
WORKSMART
11 JULY 2013
hear Lisa elaborate on these six qualities:
1. Rubber soles to absorb the impact of hard surfaces
and decrease back fatigue
2. Platforms keep your sole farther away from the
ground, lessening the impact of hard surfaces. look
for about.5”
3. Wedge or chunk heels for stability
4. Supple real leather uppers with openings or
perforations to allow your fee to breathe (no
manmade materials!)
5. Minimal stitching across the width of the shoe to
allow for stretching
6. Cushiony suede in soles are like shock absorbers,
feel like slippers and allow your feet to breathe!
a CRiSP lOOk After hours moving between work and meetings
with more to go, a shirt can begin to look
rumpled. Want to look sharp until the last
appointment of the day is over? Try a wrinkle-
free blouse, like these non-iron women’s dress
shirts from Brooks Brothers. Not only will these
shirts hold their crisp look for the day, they also
travel well for those on the road without time to
spare for ironing. Also, stow one of these shirts
Subscribe to our FREE monthly newsletter http://www.
corporateclassinc.com/index.php#subscribe
Diane Craig, President of Corporate Class Inc., is a leading
image and etiquette consultant. For over 20 years she has
provided corporate consultations, helping hundreds of
men and women realize their professional and personal
goals. She is a sought after speaker at national business
meetings, regularly gives comprehensive workshops to
corporate groups, and offers private consultations on
business etiquette, dress and dining.
in a drawer or closet at the office, for those
times when you need to refresh with a quick
change or take a last-minute flight for a meeting.
FREShEN uP Few and far between can look their very best
after hours of work or travel without freshening
up every so often. There are a few tricks and
techniques to keep you looking like you did at
9:00 am - and luckily, they all fit into your purse
or briefcase!
In choosing a perfume, find a scent that has a
complementary travel sized roll-on or mini-bottle
format. Spritz your fragrance in the morning
when you get ready, then refresh later in the
day with a quick swipe from your purse-sized
perfume. Most fragrances offer packages that
include both regular and travel sized formats.
WORKSMART
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13 JULY 2013
How to Determine the ROI of Your Corporate Meeting
by Maureen Santoro
Being mindful of dollar spend is not a new
concept, yet in today’s atmosphere of financial
meltdown’s, consumer watchdogs, and the
everyday struggle to remain viable in a volatile
market, never has there been so much riding
on it. Meetings are one area that can be either
a bottomless money pit or they can end up
enhancing your bottom line. Achieving the latter is
of course the goal, but how does one get there?
When the bottom line is so important, how can
you determine if all of the expense is worth it?
Anyone who is responsible for planning meetings
should know how to determine the return on
investment (ROI), especially since management or
ownership within your company may want you to
show them proof. Determining ROI starts in the
planning stages.
TRAINING
JULY 2013
1. The first thing you need to know is what
is meant by return on investment? ROI is
an indicator used to measure the value of a
project relative to its cost and to determine
whether a project adds value and yields a
positive payback for the company.
14141414
Interestingly, ROI is not always measured in
dollars and cents. Sometimes, the program
may not yield a positive margin in fiscal terms,
however, it may yield a positive margin in terms of
good press or public perception, and that, quite
honestly, is priceless.
2. Next, sit down the people who are responsible
for the event and discuss the overall purpose of
the meeting, who will be invited to attend, what
goals are expected to be met. What are the
determining factors that will be used to measure
success? Will it be new orders or sales leads
resulting from contacts made at the meeting?
Will the company perception in the public eye be
changed? Will the company meeting be used
to introduce a new product? Will the meeting
extend the company’s reach into new markets,
or solidify dominance in old ones? Determining
these metrics is important so you know how and
what to measure.
3. Now it’s time to set up some benchmarks.
How much of an increase in sales are you
shooting for? Will you determine that local
press coverage of the meeting will constitute
an increase in publicity? How much? Once
you determine the metric, you now need to set
the bar for that metric so you know if you have
achieved it. It will tell you what went right and
what might need improvement the next time.
4. Think about a survey. There is a reason that
businesses still use them - they get results.
Maureen Santoro, CMP, is Manager, Group Operations for
Atlas Travel Meetings & Incentives. She has 23+ years of
experience planning meetings and group incentives for
companies of all sizes.
TRAINING
Question the people that participated in the
meeting. Did they find it eventful or meaningful?
Did they get anything out of it? Sometimes the
best ROI is that it creates more enthusiasm within
the company. What did the people who had to
come from out of town, put their lives on hold,
and potentially miss work find valuable? If they
found it invigorating, exciting, made new contacts,
networked or learned something that they think
they can use to improve things, then you should
factor that into your ROI. There are numerous
ways to do surveys these days, be it via email,
corporate social media, or online survey systems
that allow you to collect stats quickly and easily.
Depending on what you learn during your initial
ROI analysis period, there may be instances
where a remote meeting or video conference
makes sense for your needs. However, in most
cases, there is simply no substitute for meeting
face-to-face. The task that has been assigned to
you is to plan the best one that you can, with the
budget that you have been given and then back
up the outlay of cash by using the information
gathered to prove the meeting you planned was
worth the effort.
15 JULY 2013
Have you ever had a job and it got so bad that you finally had to quit? Maybe that’s
exactly what your boss wanted you to do. When employers don’t have just cause
to fire an employee, they’ll often do things to try to force them to quit. Where I come
from, that’s called constructive dismissal, but I’m sure there are lots of other names for it.
If they can force you to quit your job, employers don’t have to pay you severance or other
forms of compensation, and they don’t have to worry about wrongful dismissal lawsuits, or so
they think.
Is My Boss Trying to Force Me to Quit?by Bruce Goett
15
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JULY 2013
16
WhY WOulD aN EMPlOYER WaNT TO GET RID OF A gOOD EMPlOyEE?
Sometimes it just doesn’t make sense.
You’re a hardworking employee, you always
do a great job and you have years of experience
and knowledge. Yet, for some reason, your
employer has started to treat you like garbage.
Don’t take it personally (well, do take it
personally), but don’t blame yourself. There are
lots of reasons why an employer would want to
get rid of a good employee. Sometimes, when
a company is in financial trouble, they’ll resort
to getting rid of their more senior, high income
employees to save money. On occasion, a new
manager comes along and they just can’t stand
or are threatened by someone so they try to
get rid of them. Maybe someone has a grudge
against you for something you said in a meeting
six months ago and they want you gone, no
matter what.
What does a constructive dismissal look like?
I became the target of a constructive dismissal
and didn’t realize that there was a term for it
until I talked to lawyer about things that were
happening to me at work. After I described
my situation, the lawyer said “it sounds like a
constructive dismissal and they are trying to force
you to quit. Don’t do anything without talking to a
lawyer first.”
When your employer decides that they want to
get rid of you, they’ll do things that they know will
irritate, insult, infuriate, and demoralize you. They
might start slow, but over time they’ll resort to
more blatant and overt acts if they’re not having
any luck nudging you out the front door. There
are several things that your boss might try to
force you to quit:
1. Take away perks and privileges that you’ve enjoyed
for a long time, for example, flex hours.
2. Switch you to a horrible shift like graveyards.
3. Force you to cancel vacation time that’s already
booked and paid for at the last minute.
4. Force extra work on you while co-workers who
aren’t pulling their weight are left alone.
5. Pass you over for a promotion and then hire
someone with less experience or ability.
6. Insult you in meetings. For example, you make a
comment and your manager says something like
“good thinking, Einstein.”
7. Post your position while you’re still in it. This
actually happened to me. A company I worked for
advertised my position and my manager made a
point of coming over to my desk and saying “there’s
no one internal or in this area with the experience
to fill this position. We might have to hire someone
in another city.” Meanwhile I’m sitting there thinking
“are you serious, there’s no one anywhere more
qualified to do this job than I am.”
8. lateral movement or demotion. You have a
position that you really like but suddenly
you are moved into a different role. It may
not involve a reduction in pay or level in the
company organizational chart, but it’s a slap in
the face nonetheless.
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17 JULY 2013
Bruce Goett is a technical writer, cyclist, archaeologist,
active blogger, and budding SEO guru. He specializes in
writing optimized web content, blog articles, and software
user manuals, and developing WordPress websites.
Taken on their own, none of these things are
likely to make anyone quit their job but in
combination, they can wear down the most stoic
person and sent them racing for the door.
WhaT ShOulD YOu DO iF YOu ThiNk ThaT YOu aRE BEiNG FORCED TO quiT?
If you think that your employer is trying to force
you to quit, you have to make some difficult
decisions. No doubt, when it gets to this point,
you are miserable at work and the temptation is
walk away is pretty strong. If you decide to hang
on for the bumpy ride, here are some things that
you can do to help make a softer landing.
1. Start looking for other opportunities. Your dream
job could be right around the corner and if you
aren’t looking, you might miss out.
2. Talk to your manager and make it clear that their
behavior is inappropriate. If they know that you are
going to stand up for yourself, they may back off
and pick an easier target.
3. Don’t give anyone ammunition or cause for firing
you. Do a great job and cheerfully take on any extra
work that is thrown at you, within reason.
4. Document everything. Save nasty e-mails, take
notes at all meetings, and if someone says
something insulting at a meeting, document it.
5. Talk to someone in your hR department. Always
remember that HR is on the company’s side but
you should have your concerns officially recorded
in case things get nasty later.
6. If you belong to a union, talk to your union
representative and let them know what’s happening.
7. Talk to a lawyer. If you feel like you are being
unjustly victimized and bullied, get legal advice.
What to do if you lose your job
If you manage to swallow your pride and hang
on, but in the end your employer dismisses you
and offers you a severance package of some
sort, don’t sign anything until you’ve had it
looked at by a lawyer. Call it whatever you want,
but constructive dismissal is a form of wrongful
dismissal, and you have rights when it happens
to you. Make sure that you are getting what you
are entitled to.
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18
Professional Resume Writing Tips to Stand Out From the Competitionby Gavin F Redelman
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18
19 JULY 2013
If you are a current job seeker you no doubt
have one more thing to stress about -
writing the perfect resume. The resume is
often regarded as one of the most difficult
documents to develop. An effectively written
resume will get the reader’s attention within
the first 20 seconds. However, with such
demand for jobs, 20 seconds is often too
long to make an impact. You need to ensure
that your resume makes an immediate and
positive first impression.
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It is an undisputed fact that if a hiring manager
has two resumes sitting on the table, they are
instinctively going to be drawn to the resume
that is professionally presented and formatted
in the correct way. No matter what the resume
has to say, the first impression is already made.
If both candidates share similar skills, education
and experience, just take a guess at which
resume the hiring manager is going to choose.
When you sit down to write your resume,
remember one thing. Your resume is a
marketing document. This document is all
you have to prove to the hiring manager that
you are the right person for the job. Present a
professional picture and make sure that you
stand out above your competition.
10 Tips to Writing the Perfect Resume
Create a qualifications Profile:
A great way to begin the resume is by creating
a 2-3 sentence qualifications profile. Rather
than an objective statement (telling the reader
what type of job you want), focus on creating a
powerful profile that highlights your value-added
skills and qualifications. A hiring manager is
20
interested in the skills and qualifications you are
able to bring to this particular role, as opposed
to being told about the type of job you want.
include keywords:
With the demand for jobs so competitive,
hiring managers and recruiters can often
receive upwards of 500 - 1000 resumes
for one particular position. As such, many
firms now use software programs as a way
of performing “first round interviews”. Using
selected keywords will ensure that your resume
passes the first stage of selection and will
not be deleted before a hiring manager has
even had a chance to read your application.
The best way to find these keywords is by
simply reading the job positions. See what the
company is looking for and make sure your
resume is full of these keywords!
Provide Specific Quantitative Examples:
Hiring managers hate to read clichéd resumes.
It’s boring and adds no value to your resume.
Use quantitative examples as much as possible
to highlight your experience and the value-
added skills that you can bring to the job.
Target the Position that you are applying for:
As a job seeker, everything you include in your
resume needs to reinforce the message to
the reader that you are the right candidate for
the position. Don’t waste time on information
that doesn’t reflect your suitability for this
particular position. Being a good skier and
having an interest in tennis will probably not
be relevant to the job that you are applying
for. Focus your resume on the value added
skills and experience that you have to offer. If
the job requires management experience than
provide these specific examples. Your resume
is your marketing document so ensure that your
document is marketed correctly.
highlighting achievements/accomplishments:
Does your resume show off all the wonderful
skills and talents that you have to offer? If
you were the hiring manager would you want
to employ yourself? If the answer is no, it’s
time to have a serious think about rewriting
your resume. If you wouldn’t hire yourself
then why would a hiring manager hire you?
Turn your resume from a boring resume into
an achievement based resume focusing on
highlighting achievement based examples.
From a hiring manager’s perspective, would
you rather read “strong communication
skills” or read this statement backed up by
an example. “Strong communication skills
capable of projecting a strong, credible,
articulate and engaging personal presence
with experience in producing and creating
PowerPoint presentations”
Error Free:
When you open your resume do you see the red
or green lines underneath words or sentences?
This is such a major turnoff to a hiring manager
and will create an immediate unprofessional
first impression. The easiest way to avoid this
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21 JULY 2013
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from occurring is convert your word document
into a PDF. Not only will it enhance your
professionalism but will also ensure that those
ugly looking lines don’t occur!
Clean Font:
Make the reader’s life as easy as possible by using
an easy to read and professional looking font. Weird
looking font not only looks ugly but will detract from
the professionalism of your document.
Be Concise and Succinct:
Use bullet points to emphasize your skills and
experience. Long drawn out sentences are
boring to read and when a hiring manager is
staring at a table full of resumes, they do not
want to read long winded sentences. Ensure
that you are able to catch the reader’s attention
immediately and portray the professional image
that is required.
Power Words:
A great way to make your resume stand out
is by including action words throughout your
resume. A clichéd resume is boring to read and
can lead to the reader losing interest in your
application. Strong action words will further
highlight your skills and expertise.
Demonstrate Flexibility, adaptability and innovation:
In my experience employers want to hire
individuals who can demonstrate flexibility,
adaptability and innovation as well as a
passion for wanting to gain further knowledge
and experience. Remember that an employer
wants to know that you are going to bring
value to the organization. Your job duties
will change constantly and you need to be
able to demonstrate that you are a forward-
thinking self-starter with vision and desire to
implement innovative solutions to any problem
that may arise.
Final Thought...
Job seeking is a cut throat business and in order
to succeed your resume needs to be 100% right,
and it needs to be presented and formatted
professionally and correctly. When you apply
for a particular job you only have one chance to
succeed. Make sure that you give yourself every
opportunity to get that new job!
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