business etiquette and protocol · business etiquette and protocol. session overview business is...

JOB READINESS COURSE: BUSINESS ETIQUETTE

© 2017. NAUEP. All rights reserved. www.urbangirlz.org

national association of urban etiquette professionals

BUSINESS ETIQUETTE ANDPROTOCOL

SESSION OVERVIEWBusiness is competitive and though people,

places, and process change, the basics ofbusiness etiquette remain the same.

During this sessions, students will learnthe basics of how to excel in a

professional enviornment.

national association of urban etiquette professionals



SESSION GOALTo teach students to proper business etiquette andprotocol in a professional environment.

SESSION LAYOUTTable and Chairs

SESSION TIMEOne hour



DEFINING BUSINESS ETIQUETTE

Displaying competence and skill in yourprofession while displaying polite behavior

and good judgement.

PROTOCOLThe official procedure or system of rules

governing affairs of state or diplomaticoccasions.



CASUAL VS. PROFESSIONAL EVNIRONMENT

CasualLess formal and tailored

ProfessionalMore formal attire and contact with other

professionals



ATTIRE FOR WOMEN



ATTIRE FOR MEN



IT’S IN THE COLOR

CASUAL


BUSINESS

Blue

Grey

Black

Yellow

Orange

Pink

POWER COLOR - RED


GENERAL BUSINESS ETIQUETTE

Timeliness/AttendanceWork SpaceWork Ethic

Office GossipProfessionalism



ONLINE /SOCIAL MEDIA ENGAGEMENT

Spelling/GrammarDon’t post while angry

Don’t post inappropriate photosDon’t bad mouthed employer

Don’t tell too much personal information



PROPER WRITTEN BUSINESSCOMMUNICATION

Check spelling and punctuationWrite legiblyBe clear and conciseDon’t capitalize all of your lettersKeep your correspondence confidential



PROPER VERBAL BUSINESSCOMMUNICATION

• Don’t use jargon or slang• Speak clearly and concisely• If you are unsure of something, let the person know you

will get back with them• Don’t say anything that could be offensive in a business

environment



PROFESSIONAL PORTFOLIO- Universal Employment

Worksheet/Application- Resume- Transcripts- Military Paperwork- Copy of Diploma and Certificates- Reference Letters



UNIVERSAL APPLICATION

Name __________________________ DOB _____________

Address ___________________________________________

Education

High School ________________________________________

Location _______________________________________

Graduation Year ____________________________________

Special Awards ____________________________________



EMPLOYMENT HISTORYCo. Name ________________________________________________

Address ___________________________________________________

Position __________________________________________________

Employment Date(s) Start__________ End Date _______________

Reason for Separation ____________________________________

Job Duties _______________________________________________

Supervisor(s) ______________________________________________

Phone _______________________________________________



EMPLOYMENT APPLICATION KEYWORD WORKSHEET

Name of Company Contact Position Key Words Date Response




ONLINE JOB SITES

CAREERBUILER

INDEED

MONSTER



INTERVIEW ATTIRE


INTERVIEW PREPARATIONCo. Name ______________________________________________

CEO ___________________________________________________

YR. Established___________________________________________

Employment Date(s) Start__________ End Date _______________

Recent Milestones



MOCK INTERVIEW



THANK YOU



business etiquette and protocol · business etiquette and protocol. session overview business is...

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