Business Innovation Through Mobility

Acceleration of Mobility

4 people are born every second

40 mobile devices sold every second

ü  Product Innovation

ü  Customer Engagement

ü  Diversification

ü  Collaboration

ü  Service Improvement

ü  Customer Alignment

Mobility Creates Real Opportunities for Business Development

ü  People Retention

ü  Efficient Business Processes

ü  Increased Support Availability (IT)

ü  Sustainable Workspace

ü  Single Point to Multi Device

ü  Costs Reduction in Real Estate

And Real Opportunities for Business Operations

Application Redesign for Mobile Interface and Service Improvement

“Insurers [are]…jumping on the mobility bandwagon…They’ve realized that investments in mobility are essential for keeping pace with competitors”

– Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014

Sales force automation through enterprise mobility deployment

More effective claims processing

Usage based insurance (UBI) through telematics

Business Development

Multi Device Support leveraging Hybrid Desktop for Business Efficiency “Large enterprises will likely embrace several device types, in order to optimise the productivity of all their different user segments.”

- Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy

Move from Single Point of Access to Multi Device

Increased Availability from IT Operations

Support for Legacy Desktop, Mobile and Cloud Applications

Multi-tenancy Support

Business Operations

Enabling Mobility for your Enterprise?

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Infrastructure

Application Services

Devices and Connectivity

Administration Executive Knowledge Worker Task Worker Road Warrior End Users

Unwrapping the Enterprise Mobility Ecosystem

Copyright © 2014 Dimension Data

Devices and Connectivity

End Users

User Profiling will define Device and Application Strategy

Administration Executive Knowledge Worker Task Worker Road Warrior

Copyright © 2014 Dimension Data

Application Services

Application Portfolio Mapping aligns Infrastructure to Devices

Fast Tactical Strategic

Desktop & Application Virtualisation

Legacy app compatibility Desktop Refresh

Mobilise a process not an entire system

Access CRM Status of Processing

Native Mobile Applications Mobile first: application process

completed on tablet

The Goal Provide end users with the applications they

need, seamlessly across all devices.

Copyright © 2014 Dimension Data

Infrastructure

Infrastructure based on the Next Generation Data Centre

Copyright © 2014 Dimension Data

Beyond the boundary

Headquarters Internet

Data Centre

Guest

Branch

Mobile

Enterprise WAN

Workload A

Current enterprise boundary / scope / control

Optimisation Visibility

and control

Differentiated service

Internet Perimeter Security

Authentication Security

DC Network Virtualisation

Cloud Provider

Cloud Provider

Workload B Workload C

Data Centre(s)

1.  So which Services to we need to extend beyond the Boundary

2.  Is there anything we should be doing in our Enterprise WAN to get ready?

Next Generation Data Centre enabling Right Sourcing Next Generation Data Centre enabling Right Sourcing

Your End User Computing journey with Dimension Data

Stra

tegi

c de

velo

pmen

t

Operational development

Optimised

Integrated

Co-ordinated

Basic As Is

To Be

Work Discovery & Analysis

IT strategic direction Infrastructure Business requirements User Profiling

Construct &

Recommend Presentation Business Case Roadmap Design Findings & Recommendations

Your End User Computing journey with Dimension Data

Construct &

Recommend Presentation Business Case Roadmap Design Findings & Recommendations

Construct &

Recommend Presentation Business Case Roadmap Design Findings & Recommendations

•  Recommendations based on client needs and Maturity Rating

•  Vendor agnostic view.

•  Assist IT in building a business case for proposed solution

•  High Level Roadmap

•  POC •  Recommend tech

refresh schedule • Monitor and

Measure project

•  Technical •  Executive • Q&A •  Next steps

Work Discovery & Analysis

IT strategic direction Infrastructure Business requirements User Profiling

Build Execute Design Manage

Your End User Computing journey with Dimension Data

Build Execute Design Manage

•  Certified Reference Architectures

•  Best of breed partner solutions

•  Scalable & Flexible

•  Highly skilled & experienced delivery teams

•  Large reference client base

•  On time, to specification, best practice

Full ITO capability •  Cost Predictability •  Fully scalable •  Expert support

What is the End User Computing Development Model?

Ø  Maturity Rating & Recommendations

Ø  Technology Roadmap

Ø  Environment Readiness

Ø  Functional requirement priorities

Ø  Solution Recommendations

Ø  Business & Technical justification

Strategic Objectives

Operational Requirements

Tactical Needs

Outcome 3-year strategic roadmap 30 projects/ activities identified

Business fragmented in doing their own mobility

Aligned to next-generation desktop strategy

Clear strategy to senior leadership and board for 3-5 years

Review existing BYOD framework, strategy to enable users who will be connected to the airline’s network and applications

Mobility deployment

licensing consulting

Case study: Mobility Consulting

Asia Pacific Airline

does mobility

DD enabling Business Outcomes for Clients through Platforms and IT Services