BYU Cell Phone OfficeA division of BYU Purchasing and Travel

Strengthening BYU by bringing the power of the marketplace to the University learning environment

Strategy From Mission, Vision,

and Values

Intense, Personal Customer Care:

Timely, competent help Informed device and carrier

knowledgeMonitoring user satisfactionProvide latest, useful

technology and services.Appropriate device and

carrier selectionUp to date on industry trends

and challenges

Our Values Encourage Activities That Include:

•Ethical/unbiased relationship with carriers

•Encouraging competition to drive down prices

• Cost cutting strategies that sustain quality

• Same carrier adoption if appropriate

• Continuous process improvements

• Many more

Pooled Plans are Big Part of Strategy

Stand Alone Plans Cost Moreand Increase Liability

Pooled Plans Lower Costsand Decrease Liability

Not Perfect-billing and reporting challenges

Proportionate Billing Explained

• Size of plans based on needs of the pool, not necessarily individual users

• Larger plans are better value when buying minutes for the pool

• Add-a-phone plans add phones to the plan without adding minutes

• Cost of phone use based on a base fee plus cost of minutes used

Figuring Cost of Minutes

Cost of all minutes = Total cost of all voice plansBase fee covers the cost of most of the minutes (This

is charge we generate based on making pool a good option for all subscribers)

Calculation:Sum of monthly voice plans - sum of all base fees =

Cost of minutes to be distributed to subscribersCost of minutes to distribute ÷ peak minutes used =

Cost per minute, usually $0.03 to $.06/min

Figuring Each Subscriber’s Bill

Cost per minute x peak minutes used =Cost of subscriber’s minutes used (COSMU)

Base fee + COSMU + Add-ons & Other charges = Total amount to bill subscriber

Example:Base Fee = $18.00, Cost per minute = $ .0335/minAdd-ons and other charges = $ 29.34Minutes Used = 727, COSMU = $ 24.36 (727*.0335)$ 18.00 + $ 24.36 + $ 30.49 = $ 71.71 Total Cost

Same Plan as Individual Stand Alone

Compare to 450, 900 min, and unlimited everything plan:

450 minute plan, adding text messaging, unlimited data, and tethering capability, plus overage ($110.80) = $ 212.93

900 minute plan, same as above, no overages = $ 111.18

Simply Everything Plan = $ 107.43 (No tethering available)

Results:Average of 40% lower cell phone bill tied to usageProtection from overage chargesNearly completely useless bill with regards to matching charges to

individual subscribers

Information on Journal Entries

Sample journal entry description line:SPNT:11/22/08 Liggett,S(727)

Description Communicates 4 things:1. Cell Phone Carrier (abbreviated): Sprint

Abbreviations: AT&T, NXTL, T-MBL, VRZN

2. Invoice date: 11/22/083. Subscriber (Last name, first initial): Me4. Peak or billable minutes used: 727Note: One exception is that T-Mobile is not pooled yet,

we are currently negotiating pricing terms

Some Uses for Carrier Invoice

• Call detail for auditing and personal declaration purposes.

• List of features and add-ons

• Cost of equipment• Roaming and Long

Distance charges

Access to Invoice Detail

• Sprint and Nextel: – Separate online for Managers & Subscribers

• Verizon: – Same online for Managers & Subscribers

• T-Mobile:– Shared password access for Managers & Subscribers

• AT&T:– No online access; reports sent upon request

Send requests for access and reports to: cellular_billing@byu.edu or call 422-7311 for help

Carrier and Phone Considerations

• First, try to consider carrier capabilities and match that up with the needs of the subscriber and your department

• Second, consider what type of device and capabilities the subscriber will need

• Also, try to minimize influence from unrealistic marketing hype and family carrier associations.

Cell PhoneQuestions?

BYU Surplus Overview

• Computers, furnishings, and cell phones are returned to the University for redistribution or sale—Proceeds go to department over that particular item to fund program

• Vehicles go through motor pool, proceeds to department who had vehicle

• Any item valued at over $50.00 or more should go to purchasing for sale; proceeds go to department who had the item.

Surplus Questions?