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PREMIUM: TOUGH

PROTECTION

ULTRA PREMIUM:

EXTREME DUTY

TEXAS(optional vertical center tubes shown)

AERO

BIG TEX(optional additional lights shown)

DEFENDER FLT(optional vertical center tubes shown)

AERO FLT

SUPER ROAD TRAIN (SRT)

ROAD TRAIN (RT)

DEFENDERBEST SELLER!

BULL BUMPER

AT HERD YOU HAVE CHOICE.FIND OUT WHAT PRODUCTS ARE AVAILABLE FOR YOUR TRUCK AT:

WWW.HERD.COM/PRODUCTSCONTACT US AT 888-543-4373

STANDARD: ECONOMICAL

FLT SERIES

BUMPERREPLACEMENT

ANIMAL PROTECTIONFROM ECONOMICAL TO EXTREME DUTY

AT HERD YOU HAVE CHOICE.FIND OUT WHAT PRODUCTS ARE AVAILABLE FOR YOUR TRUCK AT:

WWW.HERD.COM/PRODUCTSCONTACT US AT 888-543-4373

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Red Flag Alert on

Job Applications

By Kelly Anderson

I was recently visiting with the Pres­

ident of a company with which I’ve

had a relationship for the last ten

years. He introduced me to his

new Vice President in whom he

has placed a lot of trust, and hopes

for great things for his business as

a result of this Vice President’s ef­

forts and long track record of re­

ported successes.

When I walked in the door the Vice

President (let’s call him John) stood

and quickly greeted me by name

with an extremely firm handshake.

We decided to sit and visit for a

minute getting to know each other.

He fired off numerous questions to

me regarding Impact and the Soci­

ety. I answered his questions and

it seemed that the meeting was

about… in his opinion… to draw to

a close. I took this chance to ask

him to tell me a little about his back­

ground and that’s when the situa­

tion changed.

John went from a leg crossed to­

ward his new employer, leaning to­

ward his employer, and a solid 90%

confident eye contact to crossing

the opposite leg, leaning away from

his employer, crossing his arms,

covering his mouth, only making

eye contact about 10% of the time,

and all at once his socks needed

continual adjusting and he began to

itch. This was the most dramatic

change I had ever seen and the

most visual signs of deception I’ve

ever had a person exhibit in such

short amount of time.

The skills I used in the detection of

John’s deception were learned

from John E. Reid and Associates

in Chicago IL. You can look them

up at www.reid.com and if you can’t

attend their school they do sell

DVD’s with their instruction mate­

rial. Check out “The Reid Tech­

nique – Hiring the Best”

My client and friend was oblivious

to what had just happened. Later

he asked me what I thought and I

outlined the signs of deception I ob­

served and inquired about the

background investigation. John’s

work history had been verified as

much as possible since he claimed

to have been self employed for the

last 4 years or so. All his refer­

ences had been called as well.

One thing to keep in mind, his ref­

erences are usually his friends, and

their agenda is to help him get a

job.

Here are a few statistics to keep in

mind when reviewing applications

and resumes:

• Eighteen percent of appli­

cants have a criminal record within

the past 7 years

• Thirty Five percent misrep­

resent education and professional

credentials

• Thirty Five percent misrep­

resent previous employment

My client was shocked and con­

cerned about my observations and

asked me if I would mind checking

a little more on John’s work history.

I agreed to help.

I went to the internet and entered

his name. Interestingly he was

listed on several social networking

sites and had his work history out­

lined on one of them. Furthermore,

I found two press releases from

previous employers announcing

the addition of their new “super

star”. Once I put his complete

record together as a result of his

online resume, press releases, and

the incomplete resume he supplied

to my client, a much less stable job

history emerged. He hadn’t held a

job for more than 2 years in the last

10 years.

As a result of attending many na­

tional, state, and local events and

working with hundreds of carriers

across the United States and

Canada I have met and know a lot

of people. It is interesting to see

these people who seem to have a

new business card every time we

run into each other.

This leads me to one of the first red

flags I look for and have seen often

over the last 11 years of independ­

ent consulting. Whenever I see an

application which indicates, or a

person who has, changed jobs

every one and half to two years, I

suspect this person doesn’t bring

results or value to the organization

and as a result of efficient back­

ground investigation I usually vali­

date my suspicions.

Why does it take one and half to

two years for the change to take

place? I believe this is caused by

a three stage process. Stage one ­

the four to six month honeymoon;

Stage Two ­ the four to six month

realization that things aren’t getting

done; Stage Three ­ the six to

twelve month tolerance for pain.

Once the pain exceeds the cost

and the pride of the person having

to admit they made a bad hire, a

change is made.

Once the change is made the non­

performing executive updates their

resume with your great name and

their impressive title and someone

else hires them on face value

again.

Returning to the story of John, he

was smart enough to leave off

some of his employers to show

some stability. He also had an im­

pressive list of references. As I

mentioned above his references

are his friends and they have an

agenda. Another truth is birds of

feather flock together. Interestingly

enough, John recommended one

of his friends (references) for an­

other position my client had avail­

able. These two men would have

been compensated very well for the

incredible value they were going to

bring to the organization.

As I researched the other executive

applicant’s background I found he

wasn’t smart enough to leave off

some of his employers to show

some stability in an otherwise

unstable work history. More­

over, John and this applicant

cross paths at numerous em­

ployers. Posing as the dy­

namic duo at point of hire,

departing as Beavis and Butt

Head.

The first red flag I had in this

situation was when my client

verbally shared the impres­

sive list of companies this in­

dividual had worked for at a

senior and sometimes world­

wide level. My second alarm

came during our face to face

meeting. The final nail in the

proverbial coffin was the fal­

sification of the resume.

Remember the three stage

process outlined above.

Well, I took the falsification in­

formation to my client. You

would think that he would im­

mediately have dismissed

this liar and fraud. Nope! He

asked me if I thought his

claims of business growth at

his past employer was true.

Basically, he was willing to

keep this guy if he could de­

liver the results he lied about

previously. It appears to me

my client will have to go

through all three stages to

make a change. However,

the length of each stage will

be substantially shorter.

Written by Kelly Anderson

Kelly Anderson is

President of Impact and the

International Society of

Recruiting and Retention

Professionals.

Reach Kelly at;

888­429­3445

www.impacttrans.com

It seems that having to constantly prove ourselves in the trucking industry causes some of us lady drivers to get arrogant or at least appear that way. I am not guilty of that I do not think, at least I hope not. I credit my attitude with things that throughout the years have kept me humble. “Oh come on” you might say, “You have messed up?” Yep, I sure have…on occasion. One of the most embarrassing things to happen to me was in 1983. A friend of mine’s hus-band was a retired Roadway driver and had set up a hot shot rig to run. He had a mild heart attack and she knew nothing about the business so asked me to run it for a little while. I knew little about flatbedding at the time and absolutely nothing about hot shots, it was just starting to become a viable part of trucking, but being younger and braver then, I told her that I would give it a whirl. I took the little truck to the old Prothro Jct truck stop in Little Rock where the 40’ flatbed trailer was, hooked up to it and pulled it up to the front of the parking lot along the café side of the building. It was pouring down rain and about noon so the café was full. I went in, had lunch and ran to the truck. I started to pull out, and dropped the trailer on its nose right there in front of everyone in the café! I found out that the darned thing had a double locking 5th wheel and I hadn’t had it fully locked. Needless to say, I provided plenty of entertainment cranking it back up off its nose in the pouring rain and of course, no one came out to help either. They had a high ol‘ time inside where it was dry, drinking coffee and all huddled in front of the windows watching ‘that hard working, soaked woman driver‘! In 1997 again in the pouring rain, this time at night, I took a loaded trailer into the yard of the company I was working for in Ft Smith AR to drop it and pick up another loaded trailer. Their drop lot was gravel, but they had a concrete pad the width of the landing gear to drop onto. There was about 6” of water all over the lot and the wind was blowing and rain was coming down in buckets! I positioned the trailer in the row of trailers, pulled the pin, dollied down, unhooked the glad hands and electric line and rehooked to my next load and went on my merry way. The next day when I checked called, my dispatcher told me that I had cost the company $500 but that they wouldn’t charge me for it…this time. I didn’t have a clue what he was talking about and upon asking him, he told me that I had missed the concrete pad by 3” and the trailer had sunk in the mud all the way to where the nose was in the mud too! It took two wreckers to lift it. I had mud on my face for that one!

Messin’Up by Sandy Long

course, of and rain pouring provided I say, to Needless

wheel and I hadn’t had it fully locked.the in everyone of front in

truck. the to ran and lunch

either. help to out came one no course, cranking entertainment of plenty provided

wheel and I hadn’t had it fully locked.darned the that out found I café!

dropped and out, pull to started I

inside time ol‘ high a had They either. the in nose its off up back it cranking

5th locking double a had thing darned there right nose its on trailer the dropped

inside the

5th there

my merry way.

hands glad the unhooked down, I buckets! in down coming

6” about was There onto. but gravel, was lot drop Their

working was I company the pouring the in again 1997 In

working, soaked woman driver‘!coffee drinking dry, was it where

rehooked and line electric and hands row the in trailer the positioned the and lot the over all water of

the pad concrete a had they but and it drop to AR Smith Ft in for working

took I night, at time this rain, pouring

working, soaked woman driver‘!of front in huddled all and coffee

on went and load next my to rehooked dollied pin, the pulled trailers, of row

was rain and blowing was wind the drop to gear landing the of width

trailer. loaded another up pick and yard the into trailer loaded a took

hard ‘that watching windows the of

on dollied

was drop

trailer. of

hard

wreckers to lift it. I had mud on my face for that one!mud the in sunk had trailer him, asking upon and about

charge wouldn’t they that but checked I when day next The

wreckers to lift it. I had mud on my face for that one!nose the where to way the all mud

missed had I that me told he him, didn’t I time. it…this for me charge

me told dispatcher my called, checked

two took It too! mud the in was nose the and 3” by pad concrete the missed

talking was he what clue a have didn’t $500 company the cost had I that

two the

talking $500

We can pass over all the falls over tarps, off of the trailer and getting thrown by my cheater bar when I was flatbedding along with missing the ICC bar getting out of the back of the trail-er, missing the step getting in or out of the truck and slipping of the fuel island because I was watching a tight pair of jeans on a good looking male trucker walk by. You know the sort of things where you jump up or act nonchalant and look around to see if anyone was watching? I will tell you though of the time out in WY when I was going back to the truck after taking in my permit book to the scale house. I took a Pratt fall right in broad daylight on a nice bright, warm, sunny day. I had finally adjusted to seeing everyone else wearing sandals in the truck stops and such so I had decided I would wear them too. I came down the steps of the scale house, strutting a little thinking about my pretty new sandals, took about 8 steps and SWOOP, THUNK! I hit the ground. Yep, there were lots of drivers around too…they all saw me! I took the sandals off when I got to the truck and refused to wear them ever again on the road. There have been other humbling experiences through the years; the trailer tandems sliding on the wet grass on the side of a levee and high siding the tractor, taking someone’s word that ‘they do it all the time’ in going across a grassy area at a gas pressure station in MA and the shame of having a Ford F150 pull me off the wet, red clay, recently having my pin puller slip throwing me on the ground the second week at my new job in the yard no less, and finally if there is nothing else that will humble someone in a Minnesota second it is…hearing the glad hands slap against the back of the sleeper because I forgot to unhook them! Yes, we lady drivers have to prove ourselves over and over in the trucking industry, it is the way it is, but remember that even though we have to prove ourselves, we don’t have to become arrogant or think we are anything other than what we are, truckers. You can rest assured that as soon as you start thinking you are a cut above the rest, a hole will be hidden in the newly cut grass on the way to the ladies room in the shippers office and while striding along so proudly, you will step in it and fall flat on your face in front of eight trucks sitting along side the grass with all the drivers watching, just waiting to serve you a great big slice of humble pie.Ya’ll be safe!

Sandy Long is a long time truck driver who is also very active within the trucking industry. She was a freelance writer for layover.com, a life member of OOIDA, member of the WIT and owner of two web-sites: Trailer Truckin’ Tech, a yahoo group dedicated to the education of new and prospective truck drivers and www.satinandsteelsisterhood.com for women truck drivers. Sandy welcomes comments at ladygo-diva1953@yahoo.com

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Written by: Dawn Truell

President: Cross Border

Services

GOVERNMENT CRACK­

DOWNS

Hello again all. The Gov­

ernments on both sides of our

borders, Canada and the U.S.A.

have been really cracking down

on border related issues and

criminal offenses. If you have

noticed when crossing the bor­

ders between the U.S.A. and

Canada in this last year, longer

line ups, longer wait times, sec­

ondary screenings, vehicle in­

spections, etc., it is because the

governments are cracking down

at all border points due to the in­

creased illegal activities.

While I have been out

on the road these last few

months working with govern­

ment issues across Canada and

into Alaska, I have wondered

what our world is coming to and

what are we to expect tomor­

row. It seems that our major

drug trafficking in Canada oc­

curs in/out Ontario, British Co­

lumbia and Quebec.

Unfortunately it appears

that our trucking industry is

being hit the most for these oc­

currences. There are thousands

of great honest truck drivers

across Canada whom we know

and trust, it is those few bad ap­

ples that have given us a bad

name. Of course we are not just

talking about truck drivers here,

these criminals can be the peo­

ple next door we see walking

their dogs, we just don’t know.

Where this hurts us the most is

cross border business. As you

all know, since the new govern­

ment in the U.S.A. has taken

over, their initiative is to bring

home to the U.S.A. all Trade

making our daily business prof­

itability dwindle. We need to

keep our business going cross

border and most importantly

across Canada. Our staff mem­

bers need to be trained better

on the how to’s and the what to

look for’s regarding Security and

Trust.

The extent of the drug

trafficking, child abductions,

murders, illegal activities all in­

clusive, has gone up. There are

many factors in this puzzle and

leaves one to feel rather uneasy

at times. Having seen and ex­

perienced some of these inci­

dents first hand, I can truly tell

you that I returned with this wow

what has this world come to at­

titude. I am a Christian and be­

lieve that all of us can fix this,

we can educate ourselves on

the going’s on and the preven­

tative measures that we can all

take to gain back the security

and trust that we all once had

and experienced.

Here are some recent

stories that have happened:

U.S. Customs and Border Pro­

tection officers at ports of entry

along the California/ Mexico

border seized almost 2,900

pounds of narcotics valued at

$2.2 million, captured 13 fugi­

tives, and stopped the illegal

entry of 417 persons over the

busy holiday weekend.

The largest seizure oc­

curred at the San Ysidro border

on Sunday at about 1:30 p.m.

after a detector dog alerted to

the back wall of a motor­home

pulled by a Ford F­350 pickup

as it and the two female occu­

pants waited in line to be in­

spected. Officers subsequently

discovered 78 wrapped pack­

ages of marijuana in the rear

wall of the motor home weighing

1,764 pounds, valued at more

than $1 million.

CBSA confirmed the de­

portation of Samuel Martin Luin

November 9, 2009. The Edmon­

ton resident was convicted of 17

offences including sexual as­

sault, assault causing bodily

harm and assaulting a peace of­

ficer while incarcerated.

Sunday December 6th,

2009, shortly after 3:30AM,

male suspect Eric Shawn Carty

shot and killed Kirk Matthews

who was outside his home.

Canada wide warrant Michel

Bergeron, murder, gangsterism,

drug trafficking, conspiracy to

commit murder.

Banks Singh Chadi,

warrant related to a conspiracy

to traffic substantial quantity of

heroin.

RCMP after Claudine

Bishop wanted in Quebec and

Ontario for a variety of offences

including armed robbery, fraud

over $5000 and abandonment

of a baby in Montreal.

Border Services Officers

in Sarnia, Ontario, prevent 50

kilograms of cocaine from

reaching Canadian streets.

crossborderservices@co­

geco.net

Jack Lee is CEO of 4Refuel

Trucks taking 50% longer to fuel 45 minutes

is new industry average according to study.

Time spent fuelling increases labour costs; decreases productive time worked I remember starting my working career as a kid, my employers told me what I was worth. And I think it was a buck and a half an hour. As time went on, my working-worth increased until I became an entrepreneur and then my value was directly proportional to how well I managed my growth and controlled costs. I had to work smarter given the limited hours I had each day. Today that challenge continues for me, for suppliers and our clients.

control but they can all be managed better. For example, high labour costs can be contained particularly when it comes to refuelling, In a recent study of major transport companies across Canada, the average time to fuel at commercial stations had increased by 50% over two years. What used to take truckers 30 minutes now takes 45. I know this number is low for bigger cities where

always hard to account for the drivers who spend additional time making a call, using the restroom or stopping for a coffee. But for the

stick with 45 minutes per refuelling session; 15 minutes longer than it

time, and a 50% increase in hourly labour costs.

that. The 45 minute measure considers the total time spent getting fuel per truck per day. The clock starts when the truck leaves its route to find a fuelling station, waits in line, adds fuel to tanks, completes the transaction and returns to its route. During this time, you are paying for the labour, maintenance, insurance and administration but making no deliveries, moving no goods and earning no return on a considerable investment. The study was conducted through personal and telephone interviews with senior executives, owners and fleet managers of businesses in transportation, logistics and freight operating in major urban centres in Canada. It was conducted by 4Refuel, the only company in the world to develop systems for automatically tracking fuel transactions and reporting them online.

real cost of refuelling is when you do your own fleet filling at card-locks. For a fleet of 20 trucks you can

Ask the Fuel Expert By Jack Lee

J

45 minutes

a

And I think it

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By Jack Lee

expect to spend approximately 50 hours each week devoted to refuelling. And many of those hours are overtime hours costing time and a half or double time rates. What do your drivers earn per hour? Now do the math. It adds up to tens of thousands of dollars in lost productivity. Now, think about what you get for all those hours spent filling up, other than fuel. Nothing. Today many companies have come to the conclusion that time spent refuelling can be re-gained and put back onto their bottom line when they use Total Fuel Management. This solution has been pioneered, developed and fine-tuned by 4Refuel Inc. the only company in the world to look at logistics, refuelling and fuel management from your perspective. Total Fuel Management includes everything from fuel procurement, delivery, to the measurement and management of fuel consumption data. Clients no longer have to search for fuel during shortages. No more driving time. Waiting is eliminated and you get the information you need to manage your fleets better. Fuel Management Online or FMO delivers, via email, the data captured from each truck. This information allows you to figure out where consumption is wasted and productivity can be improved giving you better profitability for each dollar spent on fuel. Your drivers appreciate the change to this system because they are no longer responsible for maintaining fuel levels because all refuelling is done at your location while trucks are parked, usually outside of business hours.

Sanders Vice President at Roff Logistics, the company responsible for transport needs for Supply Chain Management and Walmart Canada. They have 135 trucks on the road and another 15 in-yard. "We've been using 4Refuel for the past 10 years. Based on our current fuel useage it

would take us 93 man-hours each day...that's right, each day...to refuel at card-locks. With 4Refuel we save over $2,200 every working day. Each year? That works out to over $500,000 in saved labour costs. Over the years we have seen traffic increases and more demand for fuel. We don't have to worry about fuel supply or running low. Our trucks are always kept full, and 4Refuel drivers are available 24/7. Everybody has to wait at card-locks. And when you combine the driving time, waiting, and the time it takes to fill up, it's a lot of wasted time, money and effort. Years ago we realized the importance of having 4Refuel look after us. That was when we were paying $12 per hour. Today our costs are well over $20 an hour. Wait times, drive times have all increased, in addition to wages." Mr. Sanders concludes, "So, who doesn't want to save money?" Total Fuel Management eliminates the growing labour costs associated with refuelling plus delivers valuable information to make your operations run

who used to be worth only a buck or two an

Jack Lee, President/CEO 4Refuel Inc. Jack Lee is CEO of 4Refuel the largest onsite fuel management company in Canada and a global leader in technology designed to help businesses reduce their fuel expenses. Got a question about fuel? Ask the fuel expert by emailing Jack at AskTheFuelExpert@4Refuel.com

And many

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This solution has been p

Clients no longer have

t No m Waiting is eliminated a

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Mr. Sanders concludes, "

The Safety Tip Adviser

Alvis Violo of

Emergency Road Services

of Canada Inc.

Help, I’m Stuck and I Can’t

Get Out!!!

There are few things more nerve­

wracking for a driver than to get

stuck in snow or ice. The feeling

can be even more helpless if you

are stuck at night and the road you

are on isn't a well­traveled one.

However, if you stay calm and don't

give in to the fear and frustration,

many times you can work yourself

free.

Let’s start with something you

shouldn’t do. Applying too much

power to the drive wheels can

cause the wheels to do nothing but

spin, which can make matters

worse. Instead, apply steady light

power.

If you are at a complete stop, hav­

ing your front wheels turned isn't a

good idea, even for a front wheel

drive. This increases the amount of

power needed to get going again,

since the vehicle is forced to move

at an angle. Once the vehicle starts

moving, gently turning the wheel

can get you going the way you

want to go with a lot less effort and

sliding.

Rocking the vehicle back and forth,

forward and reverse, can help if the

reason for being stuck is piled

snow or ice is in front of and behind

the tires. Patience is the key here.

It can take quite a bit of rocking be­

fore the vehicle is free.

Letting a little air out of the tires can

also greatly increase your traction

and get you out of a stuck situation.

Do keep in mind however that

under inflated tires cause the vehi­

cle to burn more gas. They also

wear out faster, so you will want to

air them back up when you are

able to.

If you have someone with you and

the vehicle is sliding, try having him

or her put weight over the drive

wheels. This increases traction and

can get you out of a frustrating

predicament.

Carry some form of snow shovel

when traveling in snow and ice. A

collapsible shovel takes up little

space and doesn't weigh much, but

it can be a blessing if you find your­

self stuck in a snowstorm.

Having material you can put under

the tires to increase traction can

also be very helpful. Many people

carry sand, which also helps by in­

creasing the weight in the vehicle.

Clay style dry cat litter is even bet­

ter. A few handfuls in front of and

behind all four tires can often get

you right out of being stuck.

Not giving in to fear when you get

stuck in the snow and ice is also a

huge help as is having some notion

of how to get unstuck. Some

preparation is helpful as well. If you

follow the above tips, you need

never wonder what to do when you

get stuck. You will be well on your

way to getting free.

Drive safe, think positive and be

prosperous.

Alvis Violo is the C.E.O.

of Emergency Road Services

Of Canada Inc.,

a coast to coast national road­

side assistance company dedi­

cated to the trucking industry in

Canada.

For more information visit

www.ersofcanada.com

or call 1­877­377­2262. Please

send your questions, feedback

or comments about this column

to alvisviolo@ersofcanada.com.