FOCUS OP INSPIRE 2017FOCUS OP INSPIRE 2017

CANON ALS PARTNER VOOR EEN EFFECTIEVE CUSTOMER EXPERIENCE

Richard van LeuvenEuropean Product ManagerCanon Europe N.V.

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DIGITALE TRANSFORMATIE IS EEN ‘JOURNEY’ EN GEEN EINDPUNT

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Digital transformation

Old world• Business silos• Voice• Labour based• Dedicated

assets• Discrete services

New world• Business process

optimisation• Analytics and business

intelligence• Automated office• Multi and omni channel

communication• Customer experience

Social

Cloud

Automation

Mobile

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MensenProcessen

TechnologieMarketing

MensenProcessen

TechnologieBusiness

MensenProcessen

TechnologieOperatie

VERSNIPPERDE VERANTWOORDELIJKHEDEN

Marketing

Communications

Operations

Line of Business

Line of Business

Line of Business

ÉÉN PLATFORM

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Canon Services(Shared Service/Managed Service/Outsourcing)

Cloud(Public/Private)

System Integration(On-premise)

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TREND ON-PREMISE NAAR CLOUD

Cloud

On-premise

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Hosting & Application Management• Hosting services for released

applications• Pan European HP VPC Data Center

France

• 7 * 24 Infrastructure and Application Support for released applications shared with Enterprise Service Desk provided by ONDIT -IRIS

Security• Full secured environment

• Data Center• Infrastructure• Application

• Tested according to Canon Security policies

CANON’S CUSTOMER COMMUNICATIONS SERVICESProcess Management & Control

Manage responseAccess informationDistribute communicationProduce communicationPrepare communicationCollate customer data

Organization

Consumer

EDI XML

PDF XML

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Communication & Processing Services

Social MediaServices

DeliveryServices

Print & MailServices

E-mail & SMSServices @

e-InvoicingServices

ArchiveServices

eXperienceportal

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Public

Multi-tenant

Predefined Functionality

Accessible via Internet

Secure by design(data segregation)

Fully shared resources

PUBLIC VS PRIVATE CLOUD

Private

Single tenant

Configurable Functionality

Secure by design(customer segregation)

Accessible via Internet

Some shared resources

• Central hosting (France) using Canon’s HP-VPC

• Selected In-country hosting (UK, Italy, Germany, Netherlands, Belgium) using HP-VPC

• In-country hosting (Other countries)

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ROADMAP

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Mobile & Omni-Channel

Personalised videos

2017 2018 2019 2020 2021 2022

Data Analytics & Modeling

AI-based communications

(conversational UI)

Campaign-based Marketing

Continuous Marketing &

Intelligent Messaging

WAAROM CANON

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Werk met een partner die wereldwijd vertrouwen geniet, en innovatief en financieel stabiel is.

Toegewijde partner op uw weg naar digitale transformatie.

Bewezen lokale ervaring en expertise in EMEA .

Oplossing wordt geleverd op de manier waaraan u de voorkeur geeft, met de kwaliteit en veiligheid die u verwacht.

Eén partner voor al uw behoeften op het gebied van document-en informatiebeheer.

DANK VOOR UW AANDACHT