carrie gilmore chair, fhc · fhc has designed their system to meet the requirements of oshas 18000...
TRANSCRIPT
Carrie Gilmore – Chair, FHC
This evening’s session is being recorded to ensure we retain a full record of the presentations and questions/responses. If you would
prefer that your voice is not recorded there will be opportunity to speak with Commissioners at the end of the meeting.
Agenda Presentations
Complying with the Port Marine Safety Code
Falmouth Pilot Services
Falmouth Haven
Stakeholder Engagement and the role of the Consultative Committee
Questions
Annual Report Outlined our performance 2017
Improvement on 2016 business performance – and movement towards generating a surplus
Focus and challenges into 2018:
Ongoing dialogue re: Dredging Appropriate Assessment application
Developments
Financial position, including pension liabilities
Available at www.falmouthharbour.co.uk
FHC Business Arms Falmouth
Haven
Management Panel
Shore-side Facilities
North Quay/CHQ, car park, boat park, slipway
Water-based
Moorings, berths, tenders etc.
Falmouth Pilot Services
Management Panel
Shipping Movements
Pilotage
Bunkering:
Management and service
Business summary 2017 saw an overall operating surplus of £120,614
Slight increase in commercial shipping activity on 2016
A new facility in CHQ
Falmouth Haven increased its turnover by 9.6% whilst cost increases were negligible
The increase in turnover was largely achieved by the introduction of new products and services with price rises restricted to approximately 3%.
Falmouth Pilot Services saw income increase by 6.9% compared to 2016
primarily due to an increase in shipping numbers, particularly related to non-bunkering activities.
overall operating costs were reduced by 0.71%, achieved by the introduction of cost savings measures in the early part of the year,
Harbour Dues income increased by 12.5% – increase in shipping numbers
Income analysis 2014 - 2017
A summary for the FHC Public Meeting
19 June 2018
Origin of the Code
Sea Empress – Milford Haven – 1996
Requirements of the Code
1. There must be a duty holder
2. There must be a safety management system
3. The duty holder must be arrange for independent assurance that their safety management system is effective
4. The duty holder must make a declaration of compliance
Port Safety Functions
Harbour monitoring
Regulation and Enforcement
Conservancy functions
Sounding and marking of channels
Wreck removal
Dredging
Allocation of Resources
Human resources
Vessels and equipment
Financial resources
The Safety Management System
Safety management systems are individual to each port.
FHC has designed their system to meet the requirements of OSHAS 18000 to ensure that it is comprehensive and continually improves.
A Marine Safety Plan is published annually on the FHC website and gives details of the management of marine safety and objectives for the year
Components of the Safety Management System Risk Assessment and Control
Competence Training and Awareness
Legal Compliance
Allocation of Resources
Emergency Response
Incident Investigation
Enforcement
Independent Assurance
The Duty Holder must obtain independent assurance that the safety management system is effective
A Designated Person with suitable skills is appointed to undertake this role
Gary Hartland has been appointed to undertake this role – the next two slides are extracted from his presentation to the Board
The Designated Person Summary of PMSC Audit
On the basis of the Verification Audit undertaken, it is clear that the provisions of the PMSC are being met, as applicable, and that they effectively underpin the management of marine safety within the port.
The SMS is well developed and continues to mature.
Non-conformity raised with regards review of Risk Assessments.
Observations raised with regards methodology chosen for Risk Assessment, choice of Improvement Objectives and measurements of service provision and, use of some aspects of the guidance document to the PMSC “A Guide to Good Practice on Port Operations 2017”.
The Designated Person
Overall summary of my first year:
Enthusiastic and professional staff
Thorough understanding of the issues
Improvement areas are understood
I did not discover anything which was not perceived or known already
No “concerns” that I need to bring to your attention
For more information on Marine Safety Management, including our Marine Safety Plan, please visit:
www.falmouthharbour.co.uk
Review 2017 / 2018
Boarding & Landing
2002 2003 2004 2005 2006 2007 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Pre BB Pre BB Pre BB Pre BB Pre BB Pre BB Post BB Post BB Post BB Post BB Post BB Post BB Post BB Post BB Normal Normal Normal
Number 1705 1872 1629 1355 1511 1558 2319 3737 2950 2947 2880 2365 1904 1609 1525 1105 1134
1705
1872
1629
1355
1511 1558
2319
3737
2950
2947
2880
2365
1904
1609
1525
1105
1134
0
500
1000
1500
2000
2500
3000
3500
4000
Axi
s Ti
tle
2017 breakdown of vessel types
600
58
476 Bunkering
Cruise
Others
New Crew Manning Rota agreed with Boat Crews
Boat maintenance and repairs undertaken by Boat Crew
All Boat Crew and Pilots completed ‘Immediate Emergency Care’ training course
FPS Integrated Management System
Environment, Quality and Health and Safety
We will be audited against revised standards for environment and quality in August 2018
Customer Satisfaction Survey
September October November December January February March April May
Pre-arrival info 5 4.67 4.81 4.60 4.84 4.82 4.67 4.96 5.00
Communication 5 4.94 4.88 4.88 4.91 4.88 4.85 4.96 4.92
Pilot Performance 5 4.94 4.92 4.96 4.94 4.88 4.96 5 5.00
Overall FPS service 5 4.94 4.88 4.88 4.94 4.88 4.93 5 5.00
4.4
4.5
4.6
4.7
4.8
4.9
5
5.1
Ave
rage
sco
re
Average score per question
Our Operational Role and
Priorities for 2018
Falmouth Haven Falmouth Haven is responsible for operation of:
• Small Craft (Swinging) Moorings
• FH Marina and Fuel Barge
• Custom House Quay and Basin
• North Quay
• Grove Place Boat Park and Slipway
Falmouth Haven Falmouth Haven is Business Unit within FHC:
Strategic focus on longer term growth:
investing in new facilities to increase customer base
maximising opportunities for future income streams
Striving for excellent customer experience
Continuing commercial imperative to maintain and increase revenues
FH Priorities for 2018 Small Craft (Swinging) Moorings:
Responded to customer needs
Created 8 new large swinging moorings
3 x 20m and 5 x 15m
FH Priorities for 2018 Grove Place Boat Park and Slipway:
Parking & Launch facility continued
Working with FWSA to reorganise site layout
Relocation of containers and creation of new berths
FH Priorities for 2018 Custom House Quay
Leased part of car park – May to September
Additional outdoor seating for local businesses
Loss of public parking spaces offset
Improved historic quays in line with town’s aspiration
Encourage public use in financially sustainable way
FH Priorities for 2018 Custom House Quay
St Austell Brewery quote:
“... creates a welcoming and inspiring space on Custom House Quay across the summer season, for visitors to the town and locals alike. With parking diverted elsewhere, and with the space reverting to parking for locals in the winter, we see this truly collaborative approach working for everyone across the year.”
“... gives the area a real buzz.”
FH Priorities for 2018 Custom House and North Quays:
Pontoon scheme in basin great success
Growing waiting list for berths
Investigating additional ‘small boat’ facilities
If viable scheme – intended delivery Spring 2019
FH Priorities for 2018 Maintaining Good / Excellent Customer Service:
Auto-renewal of Customer Licences
New reception facilities later this year
Maintaining 90% plus customer satisfaction rating (good / excellent service)
‘Havencard’ scheme expanded
Promotional activities
FH e-newspaper – reminder!
FH Priorities for 2018 Support / facilitate events
promoting Falmouth:
Suhaili 50 Parade of Sail
Falmouth Classics 2018
Falmouth International Sea Shanty Festival
RCYC Blind Week
Falmouth Week
Thank you and any immediate questions
Stakeholder Engagement Organisation
‘The Board’s Critical Friend’
FHC Consultative Committee To represent a wide range of stakeholder opinion and viewpoints, and
to provide feedback and advice to the Harbour Board, to assist in managing their undertaking in the best interests of their stakeholders.
To consider matters of interest to the Harbour Board related to the management, maintenance, improvement, conservation, protection and safety regulation of the harbour and its navigation.
To provide advice and opinion to the Harbour Board on matters under consideration.
To identify matters of interest to harbour users and other stakeholders and make recommendations that they should be considered by the Harbour Board.
So, who are they? Up to 10 members – all volunteers unpaid
Subject to guidance, we select our own members
Vacancies are advertised
3 year terms and max 2 terms = 6 years
Additional 3 years after a break
Broad range of Stakeholders
So, what have the Consultative Committee ever done for us? Marking of Fishing Gear
Custom House Quay
Board composition/Skills audit
Review Annual Report
Little stuff – the colour of the sheds!
Big stuff – Strategic planning, stakeholder engagement, Guide to Good Governance audit, SWOT analysis
Port User Group (PUG) Navigation Act 2016 – Powers of
General Direction
Some CC members plus others from specific stakeholder areas, eg. paddle boarding.
Review and process through consultation proposed Notices of General Directions
Speed limits, safety zoning, shared water-space issues
Falmouth Bay Test Site (FaBTest)
www.fabtest.com