Clinic Opening Hours: Monday to Friday 8:30am to 5pm

RFDS Charleville Health Clinic67 Edward StreetCharleville QLD 4470Phone: 07 4656 9700Fax: 07 4656 9797Website: www.charlevillehealthclinic.com.auEmail: info@charlevillehealthclinic.com.au

V2 0314

Edward St

Sturt St

Mitchell H

wy

Galatea St

Parry St

King St

Alfred St

River St

Wills St

Charleville Hospital

CHARLEVILLE

Charleville Health Clinic

Royal Flying Doctor Service

Charleville Health Clinic

...to provide, advocate and facilitate equitable access to a comprehensive range of medical services to rural and remote Queenslanders.

For emergencies phone 000

or present to the Emergency Department of the Charleville Hospital, 72 King Street, Charleville Telephone: 07 4650 5000

RFDS and the Charleville Health ClinicSince 1928 the Royal Flying Doctor Service (RFDS) has been meeting the health needs of rural and remote Queensland. Even though the landscape of health care has changed markedly since then, our vision remains the same; to provide, advocate and facilitate equitable access to a comprehensive range of medical services to rural and remote Queenslanders. Following an approach from the Charleville community and the Murweh Shire Council, to assist them in maintaining general practice services in town, RFDS decided to establish its first General Practice (GP) Clinic.

The Charleville Health Clinic is staffed by doctors recruited by the RFDS and operates in the same way as other private GP surgeries, with fee paying patients having access to Medicare rebates or through bulk billing arrangements.

About the Royal Flying Doctor Service The RFDS is dedicated to providing vital health care to anyone living, working or travelling in rural and remote Australia.

Today, the RFDS provides the finest care to more than 290,000 Australians each year – that’s one person every two minutes.

In Queensland, the RFDS operates from eight bases including Brisbane, Bundaberg, Rockhampton, Townsville, Cairns, Mount Isa, Charleville and Longreach. These bases form a strategic network and help deliver the finest health care to all Queenslanders situated in coastal, regional, rural and remote areas.

Since 1928 the Royal Flying Doctor Service has been meeting the health needs of rural and remote Queensland.

Our Clinic services In addition to medical consultations with General Practitioners at the Clinic we also provide a wide range of services including:

> Check-ups and health assessments> Routine immunisations> Family planning> Minor procedures> Lifestyle advice> Women’s health

Our Clinic also engages with a range of health, community and disability services to plan and facilitate optimal patient care to patients whose health needs require integration with other services.

Make an appointmentYou can make an appointment at the Clinic by calling us on 07 4656 9700, between 8:30am and 5pm, Monday to Friday. A booking for a standard consultation will be made with your preferred doctor, or the next available doctor, depending on your preference. Extended consultations are available on request. If you anticipate your consultation will be long, please advise the Receptionist when making an appointment.

Our practice aims to accommodate urgent patients during opening hours even if we are fully booked. Please advise our Receptionist if your matter is urgent, or you require an interpreter or assistance with hearing.

FeesThe RFDS Charleville Health Clinic is a privately operated practice that offers bulk billing for eligible patients (health care card holders and children under 16 years) with rebates through Medicare, for gap paying patients.

Full payment is required at the time of your consultation and can be made by cash, cheque, Visa/MasterCard and EFTPOS. Any foreseeable out-of-pocket expenses will be advised at the time of booking.

Compliments or complaintsIf you have a suggestion for improving our services you can place your response in the suggestion box in our waiting room. Alternatively, feel free to talk or provide feedback directly to your Doctor or our Practice Manager.

Compliments and complaints can also be made by emailing the RFDS Liaison Officer at liaison@rfdsqld.com.au.

Should you be dissatisfied with our handling of your matter, you can contact the Health Quality and Complaints Commission on info@hqcc.qld.gov.au.

If you wish to make a complaint to the Australian Health Practitioner Agency (AHPRA), a guide is available on their website at http://www.ahpra.gov.au

Telephoning Your DoctorIncoming telephone calls to the doctors are restricted to matters of medical urgency. For non-urgent matters, we encourage you to make an appointment. If you do need to speak with the GP by telephone and he is with a patient, a message will be taken and your call will be returned as soon as practical.

Emergency or after hours servicesIf you have a medical emergency or need urgent medical services after hours, please telephone 000 or present to the Charleville Hospital at 72 King Street, Charleville. Telephone: 07 4650 5000.

If the hospital needs to contact our doctors in the event of an emergency, they have your doctor’s number.

Home visitsIf you are unable to visit the Clinic due to acute illness, disability or for other reasons, please contact our Receptionist to discuss a home visit.

Our home visits are generally conducted Monday to Friday, during normal business hours, to those who live within a reasonable distance of the practice. Safety or security arrangements and any out of pocket expenses will be discussed at the time of booking.

Management of your informationThe RFDS Charleville Health Clinic respects the rights and needs of all patients. Our policy is outlined in the Your rights and responsibilities and the privacy of your information brochure available at reception or on our website at www.charlevillehealthclinic.com.au

All our patients have a right to access their personal health information. Requests must be made in writing and accompanied by written authorisation from the patient making the request.

Test ResultsSometimes your doctor will order investigations such as blood tests or x-rays. For confidentiality reasons, please book in for a return appointment to discuss the results. If test results are urgent, we will contact you by telephone.

Our practice provides optimal care by working together with patients and other health care providers.

> Men’s health> Children’s health> Wound care > Pre-employment medicals> Home visits