CHAPTER 7 Configuring Cisco Unified CME

Voice Productivity Features

Configuring a Voice Network Directory:

• Create a name to appear on the screen to indicate line using the Router(config-ephone-dn)#label command• Create a name to appear in the phone directory using the Router(config-ephone-dn)#name command Router(config)#ephone-dn 20Router(config-ephone-dn)#name Joshua BellmanRouter(config-ephone-dn)#label Joshua BellmanRouter(config-ephone-dn)#ephone-dn 21Router(config-ephone-dn)#name Ruth HopperRouter(config-ephone-dn)#label Ruth HopperRouter(config-ephone-dn)#ephone-dn 24Router(config-ephone-dn)#name Samuel OldhamRouter(config-ephone-dn)#label Samuel OldhamRouter(config-ephone-dn)#end

Configuring a Voice Network Directory:

• Configuring buttons to ephone-dn’s• Configuring the order of names in directory

Router(config)#ephone 1Router(config-ephone)#button 1:21 2:22Router(config-ephone)#ephone 2Router(config-ephone)#button 1:22 2:23Router(config-ephone)#ephone 3Router(config-ephone)#button 1:23 2:21Router(config-ephone)#telephony-serviceRouter(config-telephony)#directory last-name-firstRouter(config-telephony)#directory entry 1 1599 name Corporate FaxRouter(config-telephony)#reset allRouter(config-telephony)#end

Configuring Call Forwarding:

• Forward all calls• Forward if busy• Forward max-length• Forward night-service• Forward no answer

Forward all calls on either line if it is a dual-line ephone-dn regardless of phone status Forward calls only if line is in use. Call waiting will still function if it is a dual-line ephone-dn Allow only a maximum number of digits when forwarding a call (extension length). Stops call transfer from outside to inside to outside

Configuring Call Forwarding continued:

Forward all calls to a night service attendant Router(config-ephone-dn)#call-forward night-service 98251000 Forward calls after a set time (number of rings) to another extension (use “timeout” command) Router(config-ephone-dn)#call-forward noan 1502 timeout 25 Forward all calls if busy Router(config-ephone-dn)#call-forward busy 1502

Note: “1502” may be an answering machine or another extension.

Configuring Call Forwarding continued:

Router(config-telephony)#call-forward pattern [sequence]

This command allows you to enter a pattern for numbers that will support the H.450.3 call forwarding standard.

The use of H.450.3 will stop the condition of “hairpinning”

Router(config-telephony)#call-forward pattern 15.. Tells the CME that all numbers of four digits that starts with 15 to support H.450.3

Configuring Call Transfer:

• Full-consult: H.450.2 / SIP call transfers using a second line if available, fallback is Full-blind if unavailable• Local-consult: Works as Full-consult but is Cisco proprietary• Full-blind: Forward without consult using H.450.2 or SIP• Can be configured globally or locally• Configure transfer pattern to limit call forwarding

Router(config)#telephony-serviceRouter(config-telephony)#transfer-system full-consultRouter(config-telephony)#ephone-dn 2 dual-lineRouter(config-ephone-dn)#transfer-mode fullRouter(config-ephone-dn)#telephony-serviceRouter(config-telephony)#transfer-pattern 5…Router(config-telephony)#transfer-pattern 9………..

Configuring Call Park (On-Hold):

• Can use any unused ephone-dn slots• Can be set to use specific ephone-dn slots

Router(config)#ephone-dn 50Router(config-ephone-dn)#number 3000Router(config-ephone-dn)#name MaintenanceRouter(config-ephone-dn)#park-slotRouter(config-ephone-dn)#ephone-dn 51Router(config-ephone-dn)#number 3001Router(config-ephone-dn)#name EngineeringRouter(config-ephone-dn)#park-slot timeout 60 limit 10 recall

Configuring Call Park (On-Hold):

• Options for the park-slot option: reserved-for: can be reserved for the directory number entered timeout: number of seconds CME waits before notification that a call is still parked limit: limits the number of timeout intervals after which the call is disconnected notify: notifies a different dn in addition to the originating dn that the call is parked when the timeout period is reached only: used with the notify command to specify that only the specified dn will be notified and not the originator when the timeout is reached recall: causes the call to return to the original phone that parked the call after the timeout period has expired transfer: causes the call to transfer to a specific dn after the timeout period has expired alternate: allows the call to be transferred to an alternate dn should the first be in use retry: sets the amount of times CME should cycle through the timeout period attempting to transfer the call

Configuring Call Park (On-Hold):

• To answer a parked call: Dial directly into the parked slot Press the PickUp softkey and dial the park number From the parking phone press the PickUp softkey and press the * to recall the parked call

Configuring Call Pickup:

• When staff is limited (nights, weekends, holidays) one phone may pickup calls for multiple extensions

Router(config)#ephone-dn 1 dual-lineRouter(config-ephone-dn)#pickup-group 5509Router(config-ephone-dn)#ephone-dn 2 dual-lineRouter(config-ephone-dn)#pickup-group 5509Router(config-ephone-dn)#ephone-dn 3 dual-lineRouter(config-ephone-dn)#pickup-group 5509Router(config-ephone-dn)#ephone-dn 4 dual-lineRouter(config-ephone-dn)#pickup-group 5510Router(config-ephone-dn)#ephone-dn 5 dual-line Router(config-ephone-dn)#pickup-group 5510Router(config-ephone-dn)#ephone-dn 6 dual-lineRouter(config-ephone-dn)#pickup-group 5510

Configuring Intercom:

• Can broadcast out to many phones in the group using the speakerphone (example: “Mr. Clark you have a call on 6000.”)• Can be configured for a speed-dial number using a character that cannot be dialed (A100) or a dial able extension (7777).

Router(config)#ephone-dn 80 dual-lineRouter(config-ephone-dn)#number A100Router(config-ephone-dn)#intercom A101 label “Manager”Router(config-ephone-dn)#ephone-dn 81 dual-lineRouter(config-ephone-dn)#number A101Router(config-ephone-dn)#intercom A100 label “Assistant”Router(config-ephone-dn)#ephone 1Router(config-ephone)#button 2:80Router(config-ephone)#resetRouter(config-ephone)#ephone 2 Router(config-ephone)#button 2:81Router(config-ephone)#reset

Configuring Intercom continued:

• Options: barge-in: Places any existing call on hold and proceeds to use intercom function no-auto-answer: Causes the phone to ring rather then auto-answer on speakerphone no-mute: Causes the intercom to answer with un-muted speakerphone rather then muted

Configuring Paging:

• Can group together phones in a paging group or multiple groups • Uses speakerphone to broadcast message

Router(config)#ephone-dn 80Router(config-ephone-dn)#number 5555Router(config-ephone-dn)#paging Router(config-ephone-dn)#ephone-dn 81Router(config-ephone-dn)#number 5556Router(config-ephone-dn)#pagingRouter(config-ephone-dn)#ephone 1Router(config-ephone)#paging-dn 80Router(config-ephone)#ephone 2Router(config-ephone)#paging-dn 80Router(config-ephone)#ephone 3Router(config-ephone)#paging-dn 81Router(config-ephone)#ephone 4Router(config-ephone)#paging-dn 81Router(config-ephone)#ephone-dn 82Router(config-ephone-dn)#number 5557Router(config-ephone-dn)#paging-group 80,81

Configuring Paging continued:

• Dial 5555 for group 80• Dial 5556 for group 81• Dial 5557 for both groups

Configuring After-Hours Call Blocking:

• Can block by day, date or time• Can block by pattern (only local calls after normal business hours)• Can be configured with an override PIN (Personal Identification Number) if working after normal business hours

Router(config)#telephony-serviceRouter(config-telephony)#after-hours day mon 17:00 8:00 Router(config-telephony)#after-hours day tue 17:00 8:00 Router(config-telephony)#after-hours day wed 17:00 8:00 Router(config-telephony)#after-hours day thu 17:00 8:00 Router(config-telephony)#after-hours day fri 17:00 00:00 Router(config-telephony)#after-hours day sat 00:00 00:00Router(config-telephony)#after-hours day sun 00:00 00:00Router(config-telephony)#after-hours date dec 25 00:00 00:00Router(config-telephony)#after-hours day jan 1 00:00 00:00 Router(config-telephony)#after-hours block pattern 1 91………. Router(config-telephony)#after-hours block pattern 2 9011TRouter(config-telephony)#after-hours block pattern 3 91900……. 7-24

Configuring After-Hours Exemption:

• Can be exempt from all but 7-24 block• Can be exempted by PIN (Personal Identification Number)• Configurable amount of time for exemption• Default timeout for login is 60 minutes

Router(config)#ephone 1Router(config-ephone)#after-hours exemptRouter(config-ephone)#ephone 2Router(config-ephone)#pin 1234Router(config-ephone)#ephone 3Router(config-ephone)#pin 4321 Router(config-ephone)#telephony-serviceRouter(config-telephony)#login timeout 120 clear 23:00Router(config-telephony)#reset all

Configuring CDRs and Call Accounting:

• Configure buffer (from router memory)• Configure time CDR’s (Call Detail Records) are kept in minutes• Configure maximum number of records (CDR’s) kept

Router(config)#logging buffered 512000Router(config)#dial-control-mib retain-timer 10080Router(config)#dial-control-mib max-size 700Router(config)#show logging

• Set to 512K bytes of memory• Set to 10080 minutes (seven days) of records• Set to a maximum of 700 call records

Configuring CDRs and Call Accounting Syslog:

• Send all CDR’s to a syslog server• Can use a syslog server such as Kiwi

Router(config)#gw-accounting syslogRouter(config)#logging 222.2.2.2

Configuring CDRs and Call Accounting Codes:

• Codes can be configured and entered from the phone to streamline accounting.

Configuring Music on Hold (MoH):

• Can be recorded media• Royalties are necessary!• File format must be 8KHZ, 8-bit mono u-Law into a WAV or AU format

Router(config)#telephony-serviceRouter(config-telephony)#moh MusicOnHold.wav Router(config-telephony)#multicast moh 239.1.1.55 port 2222Router(config-telephony)#tftp-server flash:MusicOnHold.wavRouter(config-telephony)#ephone 1Router(config-ephone)#multicast-moh

Single Number Reach:

• Forward your calls to your cell• Forward your calls to your home

• One number will reach you!

Enabling the CME GUI:

• GUI (Graphical User Interface) is placed in router flash memory• Holds all files necessary to access CME user interface• Must have necessary permissions (Date, Time, dn ephones)• Must have a path to destination• Use the command Router#dir flash:gui to view contents of the sub-directory• Must have a http path

Router(config)#ip http serverRouter(config)#ip http secure-serverRouter(config)#username cisco privilage 15 secret ciscoRouter(config)#ip http authentication localRouter(config)#ip http path flash:/guiRouter(config)#line vty 0 4Router(config-line)#login localRouter(config-line)#transport input telnet sshRouter(config-line)#telephony-serviceRouter(config-telephony)#web admin system name cisco secret 0 ciscoRouter(config-telephony)#dn-webeditRouter(config-telephony)#time-webedit

End of Chapter 7