FACILITY PERSPECTIVES | VOLUME 8 NUMBER 4 17

FM INDUSTRY AWARDS FOR EXCELLENCE 2014 |

Facilities Manager of YearAwarded for outstanding personal performance by an individual

facilities management practitioner.

Winner – Rebecca Yearsley, Contract Manager for Transport Shared Services, DTZRebecca is a talented FM professional with a wealth of information

– not only about her contract, but about the business and the

industry. Having worked her way up the facilities career ladder,

Rebecca has become a well-respected member of the New South

Wales team, and a great mentor within the business.

Rebecca’s desire to do better in all that she does is reflected in

her work and her relationships, both internal and external, and on

top of that, she is a delight to work with.

Finalists:Gaurav Thakkar, Engineering and Operations Director, JLL (in partnership with ANZ)Over the past 12 months, Gaurav has delivered exceptional

results, including savings for his client of almost $2 million. He is

regarded as a subject matter expert and a trusted adviser by both

JLL and ANZ.

Gaurav is highly committed to the FM industry, and is constantly

striving to improve operational effectiveness through innovation

and change management, and learning and implementing best

practice from peer and non-peer industries, both nationally and

internationally.

Brad Costello, Head of Occupier Services, Client Account DTZ Brad Costello personifies the required skill sets for a facilities

manager in a contemporary organisation. Under Brad’s leadership,

his team of more than 150 people across 1600 leased premises

has successfully synthesised the requirements of managing an agile

and distributed environment – where work is a thing you do; not a

place you go – by ensuring that the right level of physical support

exists to complement and enhance the virtual and cultural business

requirements of the organisation.

Young Achiever of the Year

Proudly supported by Awarded for strong

commitment to facilities

management by a professional

under the age of 35.

Winner – Basel El-Ahmadieh, Facilities Manager, Commonwealth Bank of Australia

Basel is a dedicated facilities

manager who always puts the

client first. His can-do attitude

has allowed him to grow from

a property support position

into a facilities manager in

a very short period of time.

Basel’s adaptability to the

constantly changing property

environment means that he

has positioned himself well to

become a leader of tomorrow.

Basel consistently delivers accurate budgets, drives sustainability

initiatives, and implements best practice maintenance procedures

and industry-leading practices.

Finalists:Bryce Green, Projects Program/Facilities Manager, Brookfield Johnson Controls Bryce continually demonstrates a strong commitment to his

career in facilities management and the industry. He’s dedicated

to his role, has achieved client savings and team time efficiencies,

and has implemented successful sustainability initiatives. Bryce

always makes an effort to share his knowledge for the promotion

of the profession, to apply his learning experiences, and to

participate in continuous development. He’s a team player who

exhibits exceptional personal qualities and regularly receives

glowing reviews from everyone he works with.

CELEBRATING FACILITIES MANAGEMENT AT THE FM

INDUSTRY AWARDS FOR EXCELLENCE

The FM Awards for Excellence recognise the hard work and dedication of the individuals, teams and companies whose leading and

innovative practices are meeting today’s facilities management challenges, while inspiring the industry leaders of tomorrow.

The Grand Hyatt Melbourne came alive on 20 November as the facilities management industry celebrated another great year of

leadership and innovation. Congratulations go to all those who nominated for the Awards, which are presented by the Facility Management

Association of Australia. The quality of the entries was of an exceptional standard, providing a real challenge for the judges. The FMA is

exceptionally proud of this year’s finalists, those who were highly commended, and in particular the winners of the 2014 FM Industry Awards

for Excellence. They are:

18 FACILITY PERSPECTIVES | VOLUME 8 NUMBER 4

| FM INDUSTRY AWARDS FOR EXCELLENCE 2014

Mark Evans, Senior Facilities Manager, Westfield Mark played an instrumental role as facilities manager across

key developments in the Westfield Victorian portfolio, where

he managed competing priorities and multiple stakeholders to

assist in the delivery of the project vision. Mark has continued

his professional development with his appointment as Senior

Facilities Manager in South Australia, where he has displayed

key leadership behaviours and harnessed the South Australian

Facilities Team to deliver a number of initiatives, achieving both

sustainability savings and business outcomes.

Collaborative PartnershipsAwarded to a service provider and supplier that have

collaboratively partnered to deliver innovative and integrated

solutions for their client.

Winner – Programmed Facility Management and GenerationOne, Indigenous Employment Partnerships

Four years ago, Programmed

implemented a 10-year

strategy to attract and

retain talented Aboriginal

and Torres Strait Islander

people. Central to the

success of this strategy is the

Programmed partnership with

GenerationOne, which was

formed to create real and

sustainable employment to end Indigenous disadvantage.

The collaboration has enabled Programmed to develop a successful

framework for Indigenous engagement. This framework can be used

by others in the facilities management industry who share a similar

desire to end disparity between Indigenous and non-Indigenous

Australians by creating sustainable employment opportunities.

Finalists:JLL and Intact Group, JLL & Intact Partnership Telstra Account Partnering with the Intact Group for Telstra, JLL has created a

collaborative strategic relationship that delivers an innovative and

integrated solution. By consolidating more than 150 vendors into

just one national partner, JLL and Intact have developed a model

that addresses productivity and cost-effectiveness, while enhancing

the customer experience of FM services. The partnership has

delivered ongoing savings of $1.5 million per annum, and the

approach is now being trialled or explored across the wider JLL

business.

Facility Management Victoria Pty Ltd and Nogueira Alliance, FMV Technology, development of building specific mobile apps

FMV Technology Pty Ltd is the outcome of a collaborative

partnership between a facilities management company and a

software development company. The knowledge and experience

from both parties have found a solution to a longstanding issue:

how to effectively communicate and have information readily

available for the occupants of any building. They are using the

latest mobile app technology to achieve a successful and well-

received outcome. Apps are the future of communication.

Provider of FM Services In-house

Proudly supported by

Awarded for market-leading and

innovative provision of facilities

management services within an

organisation.

Winner – Mirvac Facility Management, in-house provider for Mirvac’s Office and Retail Portfolio

Mirvac Facility Management

provides exceptional client

focus, innovation and value-

added services to ensure

that the company’s clients’

challenging sustainability

initiatives are achieved.

MFM has implemented

prudent capital expenditure

and focused operational

management to deliver on its

clients’ NABERS targets ahead of

schedule for three consecutive

years, taking Mirvac’s Office

portfolio to an average 5.1 Stars

(without green power).

Finalist:Woolworths, Retail FM – a subsidiary of Woolworths Limited

Retail FM is a subsidiary of Woolworths Limited. This business has

been established and aligned to the wider Woolworths Limited

group to enable it to become Australia’s leading in-house facilities

management business, and it provides industry-leading engineering,

service and support to its stores and internal customers.

Having access to an in-house service provider means that the

Woolworths group is able to benefit from the innovative and

industry-leading technology and practices put in place by Retail FM.

Provider of FM Services Outsourced Awarded for market-leading and innovative provision of contracted

facilities management services.

Winner – Five D Holdings Pty Ltd, Five D and Goodstart Early Learning PartnershipFive D provides outsourced facilities management services for

Goodstart Early Learning (Goodstart) across its 650-site, national

FACILITY PERSPECTIVES | VOLUME 8 NUMBER 4 19

FM INDUSTRY AWARDS FOR EXCELLENCE 2014 |

childcare centre portfolio. Goodstart operates as a not-for-profit

organisation, and all surplus funds generated are invested back into

initiatives for the benefit of Australian children.

Five D supports Goodstart in achieving its three strategic goals

of quality, inclusion and stability. In the first 12 months of the

partnership, Five D delivered approximately $1 million in savings,

and increased compliance to more than 99 per cent.

Finalists:DTZ, Australia Post AccountDTZ is Australia Post’s outsourced FM service provider. The

relationship commenced in April 2009. In meeting Australia Post

strategic deliverables for the 2013/2014 financial year, working

collaboratively with Australia Post, DTZ formulated new and

innovative facilities management strategies that delivered tangible

benefits to Australia Post. These strategies, coupled with a strong

relationship history, have resulted in significant expansion from

a specific FM service base to a portfolio-wide delivery model

encompassing Program and Project Management and Workplace

Occupancy Management.

Brookfield Johnson Controls, Integrated technical outsourced FMBrookfield Johnson Controls provides best practice integrated facilities

management solutions for Energex, an electricity network provider.

This service includes hard and soft facilities management, full financial

management and project management. The outsourced model plays

a key role in improving services to customers by increasing facilities

performance. Brookfield has proven that they deliver tangible savings

and improved sustainability while ensuring full compliance through

their ISO-accredited and integrated safety, quality and environmental

management system.

Sustainability & Environmental Impact

Proudly supported by Awarded for leading practical

implementation of innovative

projects and/or processes

to enhance the social,

environmental and economic

sustainability of facilities

management operations.

Winner – Brookfield Johnson Controls, The Great De-Clutter, Moving to Activity Based WorkingThe Great De-Clutter program developed by Brookfield Johnson Controls

provided invaluable support for the company’s valued client MSD’s

property consolidation into their new Macquarie Park headquarters. The

project’s primary aim was to capture and divert all non-required fixtures,

fittings, furniture and stationery items from landfill.

The program aimed to re-use, recycle and repurpose as much as

possible, while supporting MSD’s charity and community partners,

and sustainability goals. This successful program has since been

repeated across other facilities.

Highly Commended – A.G. Coombs, Charter Hall Victorian Buildings, Building Energy Optimisation Program

Improving the energy efficiency of existing buildings is recognised

as a prime opportunity to reduce Australia’s carbon footprint. Many

buildings do not operate at optimal levels, and getting them to

perform to a level at which they are capable is a challenge that requires

a strong and coordinated facilities team effort involving the building

owner, facilities manager Knight Frank and technical experts.

The Charter Hall Building Energy Optimisation Program provides

an exemplar for enhancing the environmental sustainability of

facilities management operations.

Finalist:Brookfield Johnson Controls, Client savings and waste reduction – Energex

Brookfield Johnson Controls provides best practice facilities

management solutions that improve sustainability for its clients,

ensuring full compliance through its ISO-accredited and integrated

safety, quality and environmental management system. Brookfield

Johnson Controls reduced one site’s level of landfill by 490 cubic

metres, and increased recyclable materials. Training has enabled this

initiative to be sustainable for our environment long-term. Brookfield

Johnson Controls is now in the process of reviewing all sites to see

how this initiative can be implemented elsewhere.

Government Facilities Management ServicesAwarded to the government department or entity (local, state

or federal) that, through procurement or internal activities,

has delivered market-leading provision of facilities

management services.

Winner – Centennial Park and Moore Park Trust, Centennial Parklands Technology Initiative

The Centennial Park and Moore Park Trust (the Trust) made the

assessment that the traditional approach to parklands, and open

space maintenance and operations, had become inefficient and

cost-prohibitive. The Trust resolved to re-establish its parklands

facilities management functions through the implementation of

technology. Subsequently, the Trust undertook the Centennial

Parklands Technology Initiative, which involved the planning,

procurement and implementation of three major technology-based

management and automation projects, designed to streamline

service delivery and minimise labour and utility costs.

20 FACILITY PERSPECTIVES | VOLUME 8 NUMBER 4

| FM INDUSTRY AWARDS FOR EXCELLENCE 2014

Finalist:Hobsons Bay City Council, ESM Compliance Initiative

Essential safety measures (ESM) in buildings are maintained

to varying standards, depending on when the building was

constructed. These requirements are subject to the Building

ACT 1993 and Building regulations 2006.

At Hobsons Bay, there are 180 council buildings; the

project’s aim was to ensure that essential safety measures in

all 180 buildings were maintained to the latest standard, and

were compliant with the regulatory requirements.

Occupant Safety & Wellbeing

Proudly supported by

Awarded for leading practical implementation of practices and

strategies aimed to enhance the safety and wellbeing of occupants.

Winner – DTZ, Victorian Department of Education and Early Childhood DevelopmentDTZ is responsible for ensuring 24-hour help desk,

emergency response, reinstatement, asbestos remediation

and asbestos training to more than 1700 schools across

Victoria for the Department of Education and Early Childhood

Development (DEECD).

The service, provided since May 2013, has ensured

‘business as usual’ for the schools, causing minimal (if any)

disruption to school programs and students’ learning, and has

become an integral and professional service providing peace of

mind to school principals.

Finalist:Hobsons Bay City Council, ESM Compliance Initiative

Essential safety measures in buildings are maintained to varying

standards, depending on when the building was constructed.

These requirements are subject to the Building ACT 1993 and

Building regulations 2006.

At Hobsons Bay, there are 180 council buildings; the

project’s aim was to ensure that essential safety measures in

all 180 buildings were maintained to the latest standard, and

were compliant with the regulatory requirements.

People and ProductivityAwarded for leading practical implementation of projects and/

or processes to enhance the experiences of occupants and

improve productivity outcomes of the facility.

Winner – Commonwealth Bank of Australia, Group PropertyOver the past year, Group Property has transformed an array

of services and processes that support the Commonwealth

Bank Group; engaging their team and empowering them to

improve service, reduce costs, or to simply cut red tape that

impacts on the efficient operation of their commercial and

retail properties.

This powerful combination of staff engagement and

productivity has resulted in Group Property obtaining CBA internal

accreditation for ‘process excellence’, as well as a number of

productivity awards; delivering annualised savings in excess of

$2 million, derived through process improvement initiatives; and

exceeding global best practice in employee engagement.

Finalists:DTZ, Access Anywhere/DTZ Technology Suite DTZ’s Access Anywhere Productivity applications enables better

and faster business and property decisions. Access Anywhere

incorporates an interactive reporting suite, intuitive mobile

apps, and future vision projects. Efficiencies are achieved by

having instant access to relevant information and on-the-spot

reporting, which optimises property portfolio performance and

asset life cycle as an extension of implementing rapidly evolving

technologies.

Exploring and applying new technology like this also results

in promoting the FM industry, generating more general

interest, thereby widening the pool of prospective (smarter,

technology-savvy and like-minded) employees.

Grosvenor Engineering Group, Data – Knowledge – Action Grosvenor is changing the reactive approach of the HVAC/fire

service industry by empowering facilities managers to make

much more informed total asset life cycle decisions via:

1. dashboards that provide unparalleled transparency

on the critical issues impacting the performance of the

hard technical assets (HVAC and fire) that affect building

occupants

2. a ‘smart’ quoting format that delivers critical asset

knowledge to facilities managers, enabling more informed

decision-making on quoted works under consideration.

FACILITY PERSPECTIVES | VOLUME 8 NUMBER 4 21

FM INDUSTRY AWARDS FOR EXCELLENCE 2014 |

Welcome Partner:

Images of the 2014 FM Industry Awards for Excellence can be viewed on the FMA Flickr site: www.flickr.com/photos/fmaaustralia/sets

Energy EfficiencyAwarded for leading and innovative projects and/or processes

to enhance energy-efficiency outcomes through facilities

management operations.

Winner – The GPT Group, Energy Efficiency ProgramThe GPT Group manages or owns more than $16 billion

in property assets around Australia. GPT is committed to

reducing its environmental impact, aspiring to be an overall

positive contributor to environmental sustainability. Due

to their ongoing commitment, 2014 marked 10 years of

the Group’s energy efficiency program, reducing costs to

customers and driving down greenhouse gas emissions.

Based on 2005 baselines, GPT has:

3 reduced energy intensity by 34 per cent

3 reduced emissions intensity by 42 per cent

3 reduced electricity and gas related costs by $17.8 million

in 2013

3 Offset 112,247 tonnes of CO2-e greenhouse gases for the

year 2013.

Highly Commended – Crown Melbourne Limited, Crown Melbourne Complex Energy Efficiency UpgradeThe Crown Melbourne complex consists of more than 500,000

square metres of gross floor area, three hotels, 6500 members

of staff and 3300 contractors, and is visited by more than

16 million people every year. Over the last four years, Crown

has embarked on a complex-wide energy efficiency upgrade

project that has resulted in reduced total greenhouse gas

(GHG) emissions of 26,500 tonnes of CO2-e, equating to 16.8

per cent, and GHG intensity of 28.9 per cent per EBITDA and

17.8 per cent per square metre. This is equivalent to powering

2200 homes, or taking 6600 cars off the streets.

Finalist:A.G. Coombs, Charter Hall Victorian Buildings, Building Energy Optimisation Program

Improving the energy efficiency of existing buildings is

recognised as a prime opportunity to reduce Australia’s carbon

footprint. Many buildings do not operate at optimal levels, and

getting them to perform to a level at which they are capable is

a challenge that requires a strong and coordinated facilities

team effort, involving the building owner, facilities manager

Knight Frank and technical experts.

The Charter Hall Building Energy Optimisation Program

provides an exemplar for enhancing the environmental

sustainability of facilities management operations.

Industry Support Partner:

Galaxy Partners: