Change Management

Systematisch Creatief

INFO SYSTEMS PROCESS PEOPLE

ORGANISATION NETWORKTEAM

@gertveenhoven

ICT SCM ICT SCM Change Innovation

Inidvidual

Questions?

Expectations?

CUSTOMERS

SYSTEMSPROCESSESTOOLS

organizeserve

drive

STAKEHOLDERS

DEVELOPMENTIMPLEMENTATION

PEOPLEVALUES GOALS

+++

NIMBYOMG

WTF

DGAFWIFFMOMW AMAChange can be an emotional roller-coaster

Dr. Keuble Ross - Grief Curve

Thinking & Feeling

An organisation (n=425)425 Characters425 Mental models425 Emotional states425 Learning preferences425 Communication preferences425 Different experiences with previous change425 Priorities / Personal Agenda’s425 ………..

Change Management? Or change Facilitation? …..

Start a movement (together…. )

1. CONNECT2. INSPIRE3. COMMUNICATE4. EDUCATE

drive

+ WHAT NOW

CONNECT

INSPIRE

COMMUNICATE

EDUCATE

Change A" A ----------------------------------------- B B"Phase Unfreeze Mobilise Implementation SustainActivity Case for change Design/prototype Build/test/transition ImproveStory WHY ---------------HOW-----------------WHAT----------------WHAT NOW----------->

CONNECT

INSPIRE

COMMUNICATE

EDUCATE

Driv

e C

hang

eCONNECT INSPIRE COMMUNICATE EDUCATE

Urgency

- > Feedback

Dreams/goals

-> Perspective

Engage!Dialogue!

-> Mental constructions

New paradigma(1+1=10)

-> Awareness

Different levels of speed (Rogers’curve)

Wandering Around

Multi Platform – Multi Language – Tone of Voice

New patterns(“learning is a process” – repeat repeat repeat)

Change Agents Example behaviour managers/leaders

Support various communication styles(e.g. DISC)

Support various learning styles (e.g. KOLB)

Key PerformanceIndicators

Trust (no blame) Heart+Soul Room for experiment

Fun – Positive Emotions

KISP (keep it as simple as possible)

Co – Create!

Gert Veenhoven06-11646919

@gertveenhoven

www.systematisch-creatief.nl