change management revised

8/2/2019 Change Management Revised

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CHANGECHANGE

MANAGEMENTMANAGEMENT


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Social ContextAesop's Fables section has other short and beautifully simple

analogies useful for illustrating aspects of causing or dealing withchange, for example (all on the Aesop's Fables section):

The Crow and the Pitcher (change being provoked by pressure ornecessity)

The North Wind and the Sun (gentle persuasion rather than force)The Lion and The Ass (enforced change - might is right)The Crab and his Mother (lead by example and evidence - or you'll

not change people)The Miller, his Son and the Ass (no single change is likely to please

everyone - everyone wants something different)

The Oak and the Reeds (the need for tolerance - changer or'changees')

The Rich Man and the Tanner, (time softens change - given timepeople get used to things)

The Ass and the Mule (agree to reasonable change now or you canrisk far worse enforced change in the future)
http://www.businessballs.com/aesopsfables.htmhttp://www.businessballs.com/aesopsfables.htm


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ClickicontoaddpictureThe Ass and

The Mule


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Clickicontoaddpicture

The Miller,His Son and

the Ass


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ClickicontoaddpictureThe Crow and

The Pitcher


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The Importance of

ChangeChange will not disappear or dissipate

The pace of change has increased

dramaticallyTechnologies and products, along with the

industries they support and serve, areconverging


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The imperative of

changeAny organization that ignores change does so

at its own peril

To survive and prosper, organizations mustadopt strategies that realistically reflect theirability to manage multiple future scenarios

The knowledge asset of a company, its

people, is becoming increasingly crucial to itscompetitive well being


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The impact of changeChanges in technology

used


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Cont.. Changes in customer

Expectation or taste


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Cont.. Changes as a result

in competition


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cont.. Changes as a result

of governmentlegislation


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Cont.. Change in society's

values system


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Cont.. Changes in supply

chain


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General Guidelines How does change management work??


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Principles of Change

Management Different people react differently to change

Everyone has fundamental needs to meet

Change often involvea loss and people gothrough a loss Curve

Fears have to be dealt with

Expectations need to be managed realistically


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8 Steps to Successful

Change Increase urgency

Build the guiding team

Get the vision right

Communicate for buy-in

Empower action Create short term wins

Don't let up

Make change stick


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en ey ac ors nEffective Change

Management Change is all

pervasive

Effective changeneeds active seniormanagementsupport

Change is a multi-disciplinary activity

Change is aboutpeople

Change is aboutsuccess

Change is aperpetual process


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Cont..

Effective changerequires competentchange agents

In terms ofmethodology, thereris no best way

Change is aboutownership

Change is about fun,challenge andopportunity


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Change Management

and IT


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What is ITSM

It is a process of managing InformationTechnology systems focused on the

customer's perspective of IT's contributionto the business.

This discipline does not focus on how abusiness product or commodity works butmore on providing a frame work of ITrelated activities and how their personnelinteract with internal and externalcustomers.

ITSM is process-focused and is strongly

linked to process improvementmethodolo ies.


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Some process improvementmethodologies


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Change Managements Role

Makes sure that standardizedmethods and procedures arefollowed in an efficient and prompt

handling of all IT infrastructures tominimize the number and impact ofrelated incidents when the servicesare used.

With processes defined, cleared outand carried properly undesirables are

minimized and ensures the smooth


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Changes occur reactively,

whether proactively or byimposition, whether asprevention or as cure based

on:


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Opportunitiesto increaseeffectivenessand efficiency.

Problems arisingor assumed toarise.


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Means to reflectbusinessinitiatives,

programs andserviceimprovement

initiatives. Legislative changes.

i i i i d


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Business Divisions andSystems

1. Operations Line Assembly, build-procedure, new

product process.

1. Purchasing or Procurement Supplier locator, purchase management.

1. Logistics Ordering system, inventory system,

transit and delivery.

1. Finance Cash flow, accounting system and

procedure.


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Change management is an occurrence not to

be feared but to be treated with an openmind.

Changes are as certain as the sun rising in themorning.

With the right intention, definition, processes,

implementation and control; changes andtransitions are expected to run smoothly,making every persons efforts productive,

efficient and effective.


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MembersMembers

Perez, AprilRecaa, Monaliza

Receno, JP

change management revised

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