chapter 2 culture and multinational management. what is culture? it is the shared beliefs, norms,...
TRANSCRIPT
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Chapter 2Culture and Multinational Management
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What is Culture?
• It is the shared beliefs, norms, values, and symbols that guide everyday life.• Norms:
• determines behaviors• what we should do and what we cannot do.
• Values: • what is good/beautiful/holy, and what are legitimate goals for life.
• Beliefs: • represent our understandings about what is true.
• Symbols, stories, and rituals: • communicate the norms, values, and beliefs of a society or a group to its
members.• Culture is pervasive in society:
• Affects all aspects of life• Not all aspects are observable
• It is the shared beliefs, norms, values, and symbols that guide everyday life.• Norms:
• determines behaviors• what we should do and what we cannot do.
• Values: • what is good/beautiful/holy, and what are legitimate goals for life.
• Beliefs: • represent our understandings about what is true.
• Symbols, stories, and rituals: • communicate the norms, values, and beliefs of a society or a group to its
members.• Culture is pervasive in society:
• Affects all aspects of life• Not all aspects are observable
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Three Levels of Culture
1. National culture: • the dominant culture within the political boundaries of the nation-
state.2. Business culture:
• norms, values, and beliefs that pertain to business in a culture and tells people the correct, acceptable ways to conduct business in a society.
3. Occupational and organizational culture:• Occupational culture: the norms, values, beliefs, and expected
ways of behaving for people in the same occupational group.• Organizational culture: the set of important understandings that
members of an organization share.
1. National culture: • the dominant culture within the political boundaries of the nation-
state.2. Business culture:
• norms, values, and beliefs that pertain to business in a culture and tells people the correct, acceptable ways to conduct business in a society.
3. Occupational and organizational culture:• Occupational culture: the norms, values, beliefs, and expected
ways of behaving for people in the same occupational group.• Organizational culture: the set of important understandings that
members of an organization share.
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Hofstede’s Model of National Culture
Five dimensions of basic values• Power distance• Uncertainty avoidance • Individualism • Masculinity • Long-term orientation
Five dimensions of basic values• Power distance• Uncertainty avoidance • Individualism • Masculinity • Long-term orientation
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Hofstede’s Model Applied to Organizations and Management
• Management practices considered in the discussion of Hofstede’s model include:
• Human resources management• Management selection• Training• Evaluation and promotion• Remuneration
• Leadership styles• Motivational assumptions• Decision making and organizational design• Strategy
• Management practices considered in the discussion of Hofstede’s model include:
• Human resources management• Management selection• Training• Evaluation and promotion• Remuneration
• Leadership styles• Motivational assumptions• Decision making and organizational design• Strategy
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Power Distance
• Power distance concerns how cultures deal w/ inequality and focuses on:• Norms that tell superiors (e.g., bosses) how much they can determine
the behavior of their subordinates• Values and beliefs that superiors and subordinates are different kinds
of people• High power distance countries have norms, values, and beliefs such as
• Inequality is fundamentally good• Everyone has a place: some are high, some are low• Most people should be dependent on a leader• The powerful are entitled to privileges• The powerful should not hide their power
• Power distance concerns how cultures deal w/ inequality and focuses on:• Norms that tell superiors (e.g., bosses) how much they can determine
the behavior of their subordinates• Values and beliefs that superiors and subordinates are different kinds
of people• High power distance countries have norms, values, and beliefs such as
• Inequality is fundamentally good• Everyone has a place: some are high, some are low• Most people should be dependent on a leader• The powerful are entitled to privileges• The powerful should not hide their power
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Exhibit 2.2: Managerial Implications for Power Distance
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Uncertainty Avoidance
• Norms, values, and beliefs regarding tolerance for ambiguity• Conflict should be avoided• Deviant people and ideas should not be tolerated• Laws are very important and should be followed• Experts and authorities are usually correct• Consensus is important
• Norms, values, and beliefs regarding tolerance for ambiguity• Conflict should be avoided• Deviant people and ideas should not be tolerated• Laws are very important and should be followed• Experts and authorities are usually correct• Consensus is important
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Exhibit 2.3: Managerial Implications of Uncertainty Avoidance
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Individualism/Collectivism
• Focus is on the relationship between the individual and the group• Countries high on individualism have norms, values, and beliefs such as
• People are responsible for themselves.• Individual achievement is ideal.• People need not be emotionally dependent on organizations or
groups.• Collectivist countries have norms, values, and beliefs such as
• One’s identity is based on group membership.• Group decision making is best.• Groups protect individuals in exchange for their loyalty to the group.
• Focus is on the relationship between the individual and the group• Countries high on individualism have norms, values, and beliefs such as
• People are responsible for themselves.• Individual achievement is ideal.• People need not be emotionally dependent on organizations or
groups.• Collectivist countries have norms, values, and beliefs such as
• One’s identity is based on group membership.• Group decision making is best.• Groups protect individuals in exchange for their loyalty to the group.
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Exhibit 2.4: Managerial Implications of Individualism/Collectivism
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Masculinity
• Tendency of a culture to support traditional masculine orientation
• High masculinity countries have beliefs such as• Gender roles should be clearly distinguished.• Men are assertive and dominant.• Machismo/exaggerated maleness in men is good.• Men should be decisive.• Work takes priority over other duties.• Advancement, success, and money are important.
• Tendency of a culture to support traditional masculine orientation
• High masculinity countries have beliefs such as• Gender roles should be clearly distinguished.• Men are assertive and dominant.• Machismo/exaggerated maleness in men is good.• Men should be decisive.• Work takes priority over other duties.• Advancement, success, and money are important.
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Exhibit 2.5: Managerial Implications of Masculinity
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Long-Term Orientation
• Belief in substantial savings• Willingness to invest• Acceptance of slow results• Persistence to achieve goals• Sensitivity to social relationships• Pragmatic adaptation
• Belief in substantial savings• Willingness to invest• Acceptance of slow results• Persistence to achieve goals• Sensitivity to social relationships• Pragmatic adaptation
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Exhibit 2.6: Managerial Implications of Long-term Orientation
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Propensity to Trust
• Growing concern with the development of trusting relationships with partners
• There is differences among cultures in terms of how and when people trust each other
• Logic presupposes that individualism should be related to low trust but research shows the opposite• Individualistic cultures have higher trust relative to
collectivist societies
• Growing concern with the development of trusting relationships with partners
• There is differences among cultures in terms of how and when people trust each other
• Logic presupposes that individualism should be related to low trust but research shows the opposite• Individualistic cultures have higher trust relative to
collectivist societies
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Stereotyping & Ethnocentrism
• Stereotyping: • assumes that all people within one culture behave,
believe, feel, and act the same.• Ethnocentrism:
• occurs when people believe that their culture are the only correct set of norms, values, and beliefs.
• Cultural relativism: • all cultures, no matter how different, are correct and
moral for the people of those cultures.
• Stereotyping: • assumes that all people within one culture behave,
believe, feel, and act the same.• Ethnocentrism:
• occurs when people believe that their culture are the only correct set of norms, values, and beliefs.
• Cultural relativism: • all cultures, no matter how different, are correct and
moral for the people of those cultures.