chapter five: the verbal dimension of communication
TRANSCRIPT
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Chapter Five:Chapter Five:
The Verbal Dimension of CommunicationThe Verbal Dimension of Communication
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbols and MeaningSymbols and Meaning
Symbols are Arbitrary
Not Intrinsically Connected to what they Represent
We Can Create Private Codes
Language and Meaning Change over Time
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbols are AmbiguousSymbols are Ambiguous
Meaning is not Clear Cut or Fixed
May have Agreed Upon Range of Meaning
Explains why Misunderstandings Occur
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbols are AbstractSymbols are Abstract
Meaning is not Concrete or Tangible
Increased Abstraction Leads to
Increased Confusion
Overly Abstract Language can
Complicate Relationships Mic
roso
ft I
mag
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Jargon and GobbledygookJargon and Gobbledygook
CN
N, H
um
an
Com
mu
nic
ati
on
, V
olu
me IV
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Principles of Verbal Principles of Verbal CommunicationCommunication
Interpretation Creates Meaning
Communication is Rule Guided
Communication Rules
Regulative Rules
Constitutive Rules
Mic
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Principles of Verbal Principles of Verbal CommunicationCommunication
Punctuation Affects Meaning
Demand/Withdrawal Patterns
I pursue you I pursue you because you because you
withdraw.withdraw.
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Principles of Verbal Principles of Verbal CommunicationCommunication
Punctuation Affects Meaning
Demand/Withdrawal Patterns
I withdraw I withdraw because you because you pursue me.pursue me.
I pursue you I pursue you because you because you
withdraw.withdraw.
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Principles of Verbal Principles of Verbal CommunicationCommunication
Punctuation Affects Meaning
Demand/Withdrawal Patterns
I withdraw I withdraw because you because you pursue me.pursue me.
I pursue I pursue harder harder because you because you withdraw withdraw further.further.
I pursue you I pursue you because you because you
withdraw.withdraw.
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Principles of Verbal Principles of Verbal CommunicationCommunication
Punctuation Affects Meaning
Demand/Withdrawal Patterns
I withdraw I withdraw because you because you pursue me.pursue me.
I pursue I pursue harder harder because you because you withdraw withdraw further.further.
I am withdrawing I am withdrawing because you are because you are
pursuing me pursuing me harder.harder.
I pursue you I pursue you because you because you
withdraw.withdraw.
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbolic AbilitiesSymbolic Abilities
Symbols Define
Experiences, People, Relationships,
Feelings, Thoughts
Totalizing
Symbols Evaluate
Loaded Language
Mic
roso
ft I
mag
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbolic AbilitiesSymbolic Abilities
Symbols Organize Perceptions
Cognitive Schema
Prototypes
Distortions and Stereotypes
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbolic AbilitiesSymbolic Abilities
Symbols Allow Hypothetical Thought
Reflection
History and Future
Self-Improvement
Mic
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Symbolic AbilitiesSymbolic Abilities
Symbols Allow Self-reflection
The I - The Spontaneous Creative Self
The Me - The Reflective Part of the Self
Allows Self-monitoring
Allows Image Management - Facework
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Enhancing Effectiveness in Enhancing Effectiveness in Verbal CommunicationVerbal Communication
Engage in Dual Perspective
Recognized Other’s Point of View
Don’t Abandon Own Perspective
Unethical to Stifle Own Views
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Enhancing Effectiveness in Enhancing Effectiveness in Verbal CommunicationVerbal Communication
Own Your Feelings and Thoughts
Our Feelings Result from Our Interpretations
Effective Communicators Take Responsibility
I Language and You Language
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Com
mu
nic
ati
on
Sce
nari
os,
Wad
swort
h/T
hom
son
Com
mu
nic
ati
on
Sce
nari
os,
Wad
swort
h/T
hom
son
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Enhancing Effectiveness in Enhancing Effectiveness in Verbal CommunicationVerbal Communication
Respect What Others Say about Their
Feelings and Ideas
Disrespectful when We Speak for Others
Don’t Assume Understanding
Be Aware of Cultural Differences in Meaning
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth
Enhancing Effectiveness in Enhancing Effectiveness in Verbal CommunicationVerbal Communication
Strive for Accuracy and Clarity
Be Aware of Levels of Abstraction
Qualify Language
Static Evaluation
Indexing
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Ch5: The Verbal Dimension of Communication
Copyright © 2006 Wadsworth