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CHARLES WINSTON TYLER
25 Cranston AVE Saint John N.B (506) 663-1077 • email: [email protected]
CAREER OBJECTIVES:
To obtain employment with an organization where I can utilize my training, skills and experience to help achieve or exceed set goals.
SUMMARY OF QUALIFICATIONS:
I.T. Technician A+ certifiedExcel Certified Skilled in Networking and Computer HardwareKnowledgeable in Windows OS, MAC, Microsoft Office, Excel, Word, Power point Active directory, On Boarding Level 1 cook’s certificationExcellent Communication and People Skills
EDUCATION & TRAINING :
1979 - 1982 SAINT JOHN VOCATIONAL HIGH SCHOOL
GRADE 12 Welding
1986 – 1987 JOB ENTRY SAINT JOHN, NB
Level 1 Cooking CourseBlock 1 Certification
1999 – 2000 A.T.S. SAINT JOHN, NB
Hardware technician networking and office essentialsA+ CERTIFIED
EMPLYMENT HISTORY:
Nov 2013 – Present Xerox
2 Level Support EOOD Software and Network Support
Windows IOS issues, active directory, email and domain issues
Feb 2013 – Nov 2013 InnovatiaSaint John, N.B
Software delivery engineer Delivering software patches and upgrades / phone switches
Jan2012 –Feb 2013 Support Excellence IT support First level software and hardware support network specialist
Windows IOS issues, active directory, email and domain issues
April 2007 – to May 2011 Wyndham WorldwideSaint John, NB
TSS Hardware & Software SupportNetwork Specialist Trouble shouting all hardware and software issues, customer service and first level contact
February 2006 – April 2007 STREAMSaint John, NB
Level 3 Technician for Earth Link dials up internet, last call resolution.Road Runner high-speed internet – Level 1 supportTrouble shouting high-speed internet, connection an e-mail issues.
April 2005 – February 2006 NCO
Saint John, NB
Outbound credit card sales for Capital OneFriendly and courteous customer service
February 2004 – April 2005 KINDREDS RESTAURANTSaint John, NB
Owner/Operator, ChefResponsible for all menu, labor and food costing, all stock and inventory Managed staff and scheduling, and dealt with customer complaints with a professional level of customer service.
May 2002 – February 2004 CLIENT LOGICSaint John, NB
Bell Sympatico support High Speed InternetTrouble shouting all hardware and software issues
January 1986 – May 2002 PORTLAND PUB AND STEAK HOUSESaint John, NB
Chef, Kitchen ManagerResponsible for all menu, labor and food costing, stock and inventory duties
February 1990 – January 2000 GRANNANS SEAFOOD RESTAURANT
Saint John, NB
Line Cook, follow direction, work with minimal supervision, quick and reactive thinking
IL FORNALLO ITALIAN RESTAURANTSaint John, NB
Chef and Kitchen ManagerResponsible for all menu, labor and food costing, all stock and inventory duties Managed staff, schedules, with professional level of customer service.
REFERENCES AVAILABLE UPON REQUEST