chi 2010 reboard talk
TRANSCRIPT
Let’s Go From the Whiteboardsupporting transitions in work through whiteboard capture and reuse
Gene GolovchinskyScott CarterJacob Biehl
Stacy Branham
Whiteboards don’t support capture
and reuse
“One obvious limitation of
current whiteboards is that
once material on the
whiteboard is erased it can
no longer be recovered.”
“Its content cannot be
saved and retrieved...”
“When thinking about new digital technologies we need to consider solutions that extend beyond the simple presentation of material to its distribution and later use.”
Mynatt, E.D., Igarashi, T., Edwards, W.K., and LaMarca, A. 1999. Flatland: New Dimensions in Office Whiteboards, Proc. CHI99, ACM, New York, NY, 346 - 353. Perry, M., and O’Hara, K. 2003. Display-Based Activity in the Workplace. In Proc INTERACT’03, IOS Press, 591-598.
Mynatt et al, 1999
Perry & O’Hara, 2003
Motivation
Whiteboards ARE pervasive tools for WORK
no studies of
Personal office
whiteboard reuse
Liveboard
Flat
Land
Workben
ch
Naviga
tor
Related work
DUMMbOZOMBIEB
OARD
ReBoard
auto and manual
board capture
use date, location, collaboration, etc, for Board Image re-access
print, email, save, and share board Images for reuse
ReBoard
Research Q’s
participant K’s board
Is whiteboard reuse relevant in a personal office?
How might REBOARD impact work practice?
Study7 week qualitative fie
ld study,
10 participants
Personal Office whiteboards
audio diary,Server logs,
Board changes,3 in situ interviews
2 parts: pre- and Post- ReBoardparticipant
L’s board
Chumby
new workflow categories events people
Shared RB image with colleague 8 4
Referred to erased content via RB image 7 5
Viewed own board remotely 4 3
Looked at image shared via RB 4 3
Printed RB image for discussion 3 3
Printed RB image, brought to meeting, copied to whiteboard 2 2
Looked at or printed RB image to make sure it was captured 2 2
Used RB to share jokes 4 3
Emailed/shared RB image with colleagues to prep for meeting 3 1
Referred to RB image of current, co-present whiteboard on PC 2 1
Referred to erased content via RB image
Referred to RB image of current, co-present whiteboard on PC
ReBoard enables new workflows
Shared RB image with colleague
Findings
“I'm afraid I will lose
the things so I tend not
to erase them until I
know for sure, for
sure, for sure that I
don't need it."
“I think the design has been up [for
over 2 months], and I didn't want to
erase it. This is something that we're
discussing that we didn't quite
complete, and it's a project that's
ongoing, so I don't want to erase that."
Participant D
Sharing a ReBoard Image With colleagues
“I have been moving things around much more and... erasing much more often on my whiteboard.”
“I can use my whiteboard more because I don't need to be afraid that I'm erasing something that is useful.”
Cont’DFindings
Referring to Erased Content VIA ReBoard Image
Participant M‘s Board
“We used ReBoard sort of as a paging mechanism.”Participant F
Cont’DFindings
REferring to Reboard image of current, co-
present whiteboard on PC
Participant J‘s BoardParticipant J
“I used [ReBoard] to make an expense report... I have to put some receipts [into Excel], so it’s easy to confuse--this is the hotel, this is the flight--so I made a list [on the board] before writing it to Excel, to make sure nothing was missing.”
“I took a snapshot and
looked at it and edited the
Excel sheet here--it’s easier to
look at both at the same time
[on the computer screen].”
Cont’DFindings
Successes of ReBoard
USED for 39 self-identified tasks
used 3 times in week following study
still in use by 5
participants
“Please don’t
take it away!”
participants
D and M
Diversity of use
Cont’DFindings
Motivation
goal is productivity,
data storage
preference for new technology
REvisiting
Whiteboards don’t support capture
and reuse
Whiteboards ARE pervasive tools for WORK
goal is productivity,
data storage
preference for new technology
Whiteboard Reuse is not for everyone
Whiteboard reuse can change the approach at the board
Whiteboard reuse requires Browsing, Searching
Whiteboard reuse requires goal-directed behavior
Whiteboard Reuse is not always about WORK
Findings
Participant K
Whiteboard Reuse is not for everyone
“Content doesn't tend to change real often, so it's hard for me to erase something that hasn't been there for a while.”
"Almost everything
on [the board] I
don't need anymore.”
“[The board] is big enough to hold all of the things I need to do until I need to erase again. I'm not paging out, I don't have to page memory; it's big enough that I don't have to keep swapping active tasks.”
Participant H
Participant I
“[Board drawings are] generally not something that I go
back and work on apart from the experience I gained in
thinking about it... I tend not to work things out and
then have that be the main thing I'm working on."
Cont’DFindings
“The erasability of the whiteboard ink... helps to frame the psychology of the design activity. Sketches are deliberately and glamorously informal.”
Ju et al., 2006
“I’m putting together more coherent thoughts; now I am actually using it to write meaningful content that stands on its own, perhaps because it’s archived.”
Participant E‘s Board
Participant E“writing neater,” including “more details”
“Earlier I wouldn't be putting [the details] in there knowing that I would be adding those details digitally” when re-creating the diagram in computer application.
Whiteboard reuse can change the approach at the board
Ju, W., Neeley, WL, Winograd, T, Leifer, L, "Thinking with Erasable Ink: Ad-hoc Whiteboard Use in Collaborative Design." (2006) CDR Technical Report20060928
Cont’DFindings
Participant H
Participant I
“I can feel [the whiteboard] staring at me. I'm not thinking about it, but I can feel it behind me. It's there... if I need to come back to it, it's going to be there, whereas if I erased it and stored it in front of my face [i.e. on the computer] but in a directory or behind a search wall or whatever, it's almost like I wouldn't feel it the same way.”
“It would be easier to find it [on the board] than it would be to dig the email out.”
Whiteboard reuse requires Browsing, Searching
Participant M’s board
“I have all kinds of
problems staying out of
my browser as it is, and
I'm trying not to go there.”
Participant K
Cont’DFindings
Participant L‘s Board
“I'm not terribly organized to begin with, so neither is my whiteboard. That’s OK because sometimes it also reveals that two UIs I'm working on are about the same; yeah, and maybe I should do something different.”
Participant L
VAlue does not always come from goal-directed behavior
Perry, M., and O’Hara, K. 2003. Display-Based Activity in the Workplace. In Proc INTERACT’03, IOS Press, 591-598.
Cont’DFindings
participant L’s board
participant F’s board
Whiteboard Reuse is not always about WORK
WORK
Perry, M., and O’Hara, K. 2003. Display-Based Activity in the Workplace. In Proc INTERACT’03, IOS Press, 591-598.
Cont’DFindings
Participant L
“Well, that one is just cute, and my daughter made it so it's just sweet.”“Since they tended to sort
of capture people's
imaginations, I kept them."“Now it's in ReBoard, so maybe I can erase it finally.”
Participant D
"They're conversation starters."
Perry, M., and O’Hara, K. 2003. Display-Based Activity in the Workplace. In Proc INTERACT’03, IOS Press, 591-598.
Whiteboard Reuse is not always about WORK
Cont’DFindings
Conclusions Participant J’s board
Participant I’s board
whiteboard use is idiosyncratic
ReBoard creates new workflows
Whiteboard Reuse is not always appropriate
Q’s
THankS TO:
Questions
Gene GolovchinskyScott CarterJacob Biehl
Elizabeth ChurchillSteve Harrison
Scott McCrickard
Deborah TatarLAurian VegaJason LEe