CHOICES

2010

Annual Report

Mosaic Community Services

Mosaic Community Services is a comprehensive non-profit community behavioral health or-

ganization devoted to enhancing quality of life and promoting recovery. We do this through

effective community-based, outcome-focused services that are consumer driven and flexible.

Founded in 1984, Mosaic has grown to become the largest community-based behavioral health

service provider in Maryland employing over 700 full– and part-time staff to provide services

to thousands of children, adolescents and adults annually.

Mosaic is nationally accredited by the Commission on Accreditation of Rehabilitation Facili-ties (CARF). Its programs are approved or licensed by the Maryland State Departments of Health and Mental Hygiene and Human Resources. In recognition of its outstanding manage-ment practices, Mosaic received a Standards of Excellence Award from Maryland Nonprofits.

For a detailed list of Mosaic services and locations, we urge you to visit our website at

www.mosaicinc.org.

Mosaic is an affiliate of the Sheppard and Enoch Pratt Foundation.

Fred Winer, President

Debbie Scoblick, Vice President

Fred Hinze, Treasurer

Sara Jacoby, Secretary

R. David Adelberg

Matt Dobson

Donald Gabriel, Member-at-Large

Alicia B. Harvey– Smith

Donald Hohne

Nicole Hospelhorn

Bonnie Katz, Member-at-Large

Alicia Lucksted

Wayne Matheu

Beth Merryman

Christal Moore

Jean Ottey, Member-at-Large

Tonja Ringgold

Mary Ellen Saterlie

Robert L. G. Williams

Gay Williams

Jeff Richardson, Executive Director

Our 2010 Board of Directors

Choices A Letter from the Executive Director and The President of the Board of Directors

Dear Friends of Mosaic, We’ve chosen Choices as the theme for our 2010 Annual Report. All of us make choices. Some are small. Do we order a chicken salad sandwich for lunch, or a hamburger? Some are far more important. Do we keep our appointment to get that physical exam? At Mosaic, our clients, too, make choices every day. Mosaic clients determine what services they want to receive, where they want to go to get these services, where they want to work, and where they want to live. Each and every choice made by a client is seen as part of his or her overall recovery process, a process that leads to greater independence and a sense of control over one’s life. It’s our job at Mosaic to make options possible.. In order to provide our clients with more options from which they can choose, most Mosaic sites offer a cluster of services – therapy, substance use treatment, rehabilitation day programs, housing, vocational services, and social activities. Soon, we hope to add medical services at all our sites. Many of these options are illustrated on the cover of our annual report . Last year, we expanded the options we could offer when we brought Granite House in Westminster into our family of services. In July of 2010, we welcomed the staff and programs of the North Baltimore Center. Each and every option provides more choices on what pathways our clients want to take on their journeys to recovery. We are extremely grateful to our many supporters in the community. Our clients have not traveled this road alone. Their journey to recovery is one that we are all taking together. Warmest regards,

Jeff Richardson Fred Winer Executive Director Board President

“Life is a sum of all your choices.”

Albert Camus ,

Our year began with visit on January

5th from Sen. Barbara Mikulski, who

came to announce the good news that

she had secured a $725,000 Federal

allocation to help support vocational

services at Mosaic and its fellow Shep-

pard Pratt affiliates. The allocation

played a critical role in enabling the

affiliates to secure a Weinberg Founda-

tion matching grant.

We are very pleased to report that our

dedicated employees made sure that our

clients remained safe and sound

throughout the 2010 blizzards, staying

for days at client homes, delivering

medications, and digging out pathways

and vehicles. Our snow heroes were

later rewarded with a Snowmageddon

Party and t-shirts.

With the melting of the snow came

the yearning for spring. Rosemary Ea-

sley, a long-time volunteer at Mosaic,

shared her love for gardening with the

clients at Mosaic’s Catonsville site. In

addition to volunteers, interns are used

widely at Mosaic. Occupational thera-

py interns help clients rebuild life skills

that were diminished with the onset of

a mental illness.

2010

The Year in

Retrospect

I n May and June, Mosaic staff pre-

pared for the July 1 merger of the

North Baltimore Center into the Mo-

saic family of services. The North Bal-

timore Center, a Baltimore City be-

havioral health center and a fellow

Sheppard Pratt affiliate brought the

addition of eight new programs and

thousands of new clients to Mosaic.

Having a service site at 2225 N. Charles

Street gives Mosaic a much stronger

presence in Baltimore City and an op-

portunity to reach thousands of individ-

uals who might not otherwise have ac-

cess to Mosaic services.

The hot summer months did not dis-

suade Mosaic clients from engaging in

their fundraising efforts. Mosaic cli-

ents regularly hold bake sales, flea

markets and car washes to raise funds

for special activities such as their an-

nual crab feast in September.

On September 10th, after months of intensive preparation and several days with a survey team, Mosaic received the good news: ―It is my pleasure to inform you that Mosaic Community services has been accredited by CARF (Commission on the Accreditation of Rehabilitation Facilities) for a period of three years. This achieve-ment is an indication of you organization’s dedication and commitment to improv-ing the quality of the lives of the persons services. Services, personnel, and docu-mentation clearly indicate an established pattern of practice excellence.‖

In October, Mosaic continued to use funding from a United Way of Central

Maryland grant to make emergency purchases on behalf of its clients. United

Way funds were used to purchase medications, secure affordable housing, pay

for dental visits and much more. Securing good dental care is particularly

challenging to Mosaic clients, even those with Medicaid. Waiting lists for clin-

ics are lengthy, and few dentists in private practice accept Medicaid insurance.

The combination of using long-term medications that affect the mouth, poor

oral hygiene, and lack of professional dental care has made a serious impact on

our clients oral health.

Many of the activities that took place in November centered on how Mosaic could better serve its clients and the community through enhanced commu-nication. Job seekers can now submit their applications on line as well as check the status of their employment applications. The finishing touches were taking place on a new website that would provide more information about Mosaic services and how to ac-cess them.

We integrated our phone system

to provide callers with more op-

tions and the ability to reach

Mosaic sites at all locations by

calling the main number. Plans

were also underway for Mosaic to

reach a broader audience through

the use of social media such as

Facebook and Twitter

December was filled with holi-day activities. Board members worked hard to ensure that the children in Mosaic programs re-ceived gifts. Mosaic remains continuously grateful to the com-munity for the role it plays in making the holidays brighter for all of our clients.

Our Fiscal Year 2010 Statistics

Behavioral health clinic clients—5,220 Vocational clients—258 Clients aged 18 and under—1,047 (17%)

Behavioral health services provided—66,685 Group home clients - 51 Number of meals served—93,086

Addiction recovery clients—398 Transition age youth clients—22 Number of clients transported—4,200

Psychiatric rehabilitation clients—310 Total unduplicated clients—6,033 Number of trips made by Mosaic

Residential clients—337 vehicles - 5,760

Mental Health Counseling

Behavioral health clinics provide psychiatric assessments, therapy, and medication management for children, youth and adults.

Mobile treatment services utilize a multi-disciplinary approach to providing mental health services to Baltimore City residents in their homes.

Off-site counseling provides psychiatric evaluations, individual and family therapy, medication evaluation, and crisis intervention to children and families in their Baltimore City homes or schools.

Our Programs and Services

Addiction Recovery Services

Addiction Recovery Services provides assessment and treatment for adults with substance use issues. Outpatient detoxification, after care, and Drug and Alcohol Education programs are available. Dual Diagnosis services are provided for individuals with both a

mental health and substance abuse diagnosis.

Dundalk Site— Addiction Recovery Treatment Services

Rehabilitation Services

Psychiatric Rehabilitation Programs help clients develop independent living skills that they failed to acquire due to their mental illness, or that were diminished by long-term mental health problems.

Adult Medical Day Care offers a community-based alternative to nursing home care for individuals with mental health issues who also have serious physical health concerns.

Child and Adolescent In-home Rehabilitation provides services to children and adolescents with emotional disorders, along with support and education to their families.

Medical Day Care—Catonsville

For program locations and details, please visit our website – www.mosaicinc.org

Residential Rehabilitation Services

Residential Rehabilitation Program offer a wide arrange of housing opportunities for adults with

mental illness. Staffing varies from drop-in support to 24-hour coverage.

Residential Crisis Services offer a community-based alternative to inpatient hospitalization for

adults in acute psychiatric crisis.

Child and Adolescent Therapeutic Group Homes provide

the least restrictive environment to adolescents from 12 to 18

years of age, who have an ongoing psychiatric history

including problem behaviors in family, school, and/or

community settings, and who require more than outpatient

services.

Transition Age Youth program provides counseling,

housing, vocational, and case management services for young

adults age 17 to 21.

Vocational Services

Vocational Services provide an evidenced-based approach to

helping clients identify and develop job skills and interests, and

assists them in securing and maintaining competitive

employment.

Additional Services

Chesapeake Connections provides intensive wrap-around services to individuals with severe and persistent mental illness who have had lengthy and/or numerous psychiatric hospitalizations.

Integrated Health services were initiated in December 2010 for adult clients not under the regular care of a primary care physician.

Targeted Case Management assists individuals in accessing mental health services, medical care, housing, education, training or employment, financial assistance and entitlements, and legal advocacy.

Mosaic FY10 Revenue Sources

$22,913,336

Contributions 0.2%

Grants 4.5%

Other 6.9 %

Commercial Ins. and HMOs 1.7%

Self Pay 4.4 %

Medicare 5.7 %

Medicaid 76.6 %

Mosaic FY 10 Expenses

$22,640,812

Provision for Doubtful Accounts 0.8%

Penalties & Interest 1.8 %

Repairs & Maintenance 2.9%

Expendable Supplies 3.1%

Purchased Services 19.4%

Depreciation & Amortization 4.5%

Employee Benefits 9.4%

Wages 58.0%

Mosaic is a private, non-profit 501-c-3 organization, registered in Maryland as a charita-

ble organization. All donations to Mosaic are tax deductible to the fullest extent of the

law. To secure a copy of Mosaic’s most recent audited financial report, contact the Chari-

table Division of the State of Maryland, State House, Annapolis, MD 21401 or contact

the Mosaic Development Office.

Geraldine Abbott

ABC Company

PNC Bank

Carla Adams

Harriet and Ellsworth Andrews

Lisa Ashton

Thomas Bailliere

Baltimore Women's Giving Circle

Barnes and Noble

Jonnie and Robert Barroll

Margaret Bartolini

Thomas Bateman

Karen Becker

Debbi Bennett

Cynthia Berkowitz

Jared Berkowitz

Anna Bivens

Katharine Blakeslee

Michael Bogrov

Maire McCarthy Bollard

Wayne Bowen

Dorothy Boyce

Michael Boyce

Marjorie Brown

Robert Buchanan

John Burbridge

Thomas Burdette

Juanita Carlberg

Barty Carr

Marie Cascio

Catonsville Men's Civic

Barrett Cisney

Ann Clapp

James Coley

Lois Cooney

John Corckran

Corckran Charitable Foundation

Denise Crapo

Susan Cromwell

Charmaine Curtis

Lynne Dalrymple

Barbara Daniels

Richard Davis

Swaran Dhawan

John Dinwoodie

Kevin Drumheller

Marian Edelen

Kathryn Farrell

Edward Featherston

Phil Fenton

Deborah Fishelman

Donald Gabriel

Carol Gange

Gina Godleski

Garcenia Grant

Bruce Greer

Bernadette Gregorek

Irvin Greif

Carolyn Hambleton

Jo Ann Hartley

Bernard Haske

Katherine Heidelbach

Sally Heller

Donald Hohne

Hertha Holland

Brian Hoover

Nicole Hospelhorn

Glenda Housel

C. Holly Howard

Barbara Lee Hoyt

Rajan Jacob

Sara Jacoby

William Jeffries

Corey Johnson

Angela Jordan

Timothy Jordan

Walter Kehs

Corinne Kelly

Joseph Kelly

Patricia Kelly

Maureen Kendall

Melissa Kent

Norma Killebrew

Laura Kooyman

Eric Kossoff

James Lancelotta

Rose Lancelotta

Constantine Lanzi

Dorothy Lappe

Beth Lebow

Kenneth Lew

Alicia Lucksted

George Marcin

Richard Masland

Wayne Matheu

Lawrence Meiser

Beth Merryman

Albert Michaels

Albert Hillsman Michaels

Microsoft Matching Gifts Progr

Tracy Miller

John Murphy

Kathryn Murphy

Jim Nesbitt

John Nesbitt III

New Ventures Family Support Group

Betty Nolan

Jean Ottey

Robert Patchan

Matt Peeling

Donna Phillips

Maria Poisal

Thomas Poisal

Walter Ramberg

Jeffrey Richardson

Tonya Ringgold

Trudy Ryan

Lydia Santiago

Robert Schaftel

Dianne Scheper

Betsy Schindler

Sandi Schneider

Charles Schwartz

Deborah Scoblick

Robert Sette

St. Mark’s Catholic Church

Cecilia Staub

Ann Steinberg

Agnes Steindle

George Stevenson

Elizabeth Stoddard

Daniel Symonds

Steven Tatro

Milton Toelle

J. Richard Uhlig

United Way of Central Maryland

Linda Van Hart

Roger Waesche

Catherine Ward

Juanita Warner

Harry and Jeanette Weinberg Foundation

Leonard and Helen R. Stulman Fund.

Margaret Whittington

Rebecca Whittington

Gay & Judd Williams

Robert Williams

Wayne Wilson

Alfred Windesheim

Lee Woody

Pamela Young

William Zeller

Your Support Does Make a Difference

Public support of Mosaic programs, e.g. Medicaid, Medicare, etc., does not

cover the full cost of providing services to our clients. Mosaic must

depend upon the generosity of the community it serves to provide care to

the uninsured or underinsured. Your tax deductible contribution will

make a difference. Donations are gratefully accepted by mail, phone or on

-line at our website. For more information, contact Roberta Rice, Director

of Development at 410-453-9553 x1113 or Roberta.rice@mosaicinc.org.

While every attempt was made to list all donors, we may have

inadvertently missed some. We sincerely apologize and ask that

you contact our Development Office so that we can correct our

records.

A Very Special Thank You

to Some Very Special People Our donors : July 1, 2009—June 30, 2010

1925 Greenspring Drive, Timonium

1931 Greenspring Drive, Timonium

2225 North Charles Street, Baltimore

3525 Liberty Road, Randallstown

5 Bloomsbury Avenue, Catonsville

7 Bloomsbury Avenue, Catonsville

22 Bloomsbury Avenue, Catonsville

20 Winters Lane, Catonsville

1101 North Point Boulevard, Dundalk

Sheppard Pratt Campus, Towson

An affiliate of the Sheppard and Enoch Pratt Foundation

Administrative Offices

1925 Greenspring Drive, Timonium - 410-453-9553

1-800– URecover

Service Sites