cipd conference 4.09 talent management the aviva way karen stefanyszyn
TRANSCRIPT
CIPD Conference 4.09
Talent Management the Aviva Way
Karen Stefanyszyn
CIPD Conference 4.09
• World’s 5th largest insurance group
• 57000 Employees
• 45 Million Customers
• 27 Countries
• Long Term Savings
• Fund Management
• General Insurance
UK’s Largest Insurer
GI - 4.3 Customers
Life- 6 Million Customers
A bit about AvivaDelivering Prosperity & Peace of Mind
General Insurance
Long Term savings
Composite
CIPD Conference 4.09
AVIVA Talent
CIPD Conference 4.09
“This is a great opportunity for someone…”
“A senior position in xxx has become available”
“This would be a great development opportunity for the right person”
“English speaking unit”
“Great place to live”
“Please have a list of suitable internal candidates on my desk by 9am”
GULP!!!
CIPD Conference 4.09
The continuous stream of talented individuals ensuring that we have the right people, in the right
place, at the right time in order to achieve our business goals
How do we develop a full and flowing Talent Pipeline?
CIPD Conference 4.09
Are we fighting a war?
CIPD Conference 4.09
Or nurturing fertile fields?
CIPD Conference 4.09
Assumes today’s “right stuff” will apply tomorrow
For today and tomorrow?
If we do what we’ve always done…..
1. Describe the “right stuff”
2.Evaluate people against this
3. Develop and retain those who have it
Assumes most people are the “wrong stuff”
Assumes development happens mainly in expensive and formal programmes for the select few
Neglecting the majority is unavoidable
CIPD Conference 4.09
Creating a perception that there are justtwo categories of people
Prophecies have a habit of being self-fulfilling
Crown Princes The Great Unwashed
CIPD Conference 4.09
Our definition of talent for Aviva employees
CIPD Conference 4.09
Fertile Fields for Aviva Talent
Many organizations use the word “talent” exclusively for a tiny proportion of their workforce
We aspire to manage all Aviva people actively as “talent”
However, what’s right for one person may be wrong for another
Therefore, we are far more rigorous in the way we differentiate talent
So that what we ask of individuals is matched to the unique combination of talents they bring
Building engagement – amongst the “vital many” as well as the “high flyers”
Inclusive Differentiation©
CIPD Conference 4.09
Talent Management the Aviva way
AVIVA TALENT
Lower performanceLower potential
Higher performanceHigher potential
Number of people
Engage rather than exclude the “Mighty Middle” or “Vital Many”
Inclusive and DifferentiatedRigorousSelection
&PerformanceManagement “A Players”
Cannot be overlookedBut should not be the exclusive focus of effort
CIPD Conference 4.09
Thriving in an unpredictable future
Charles Darwin1809-1882
“It is not the strongest of the species that survives, nor the most intelligent…
…it is the one most responsive to change.”
CIPD Conference 4.09
Learning agility
What do you do
when you don’t know what to do?
CIPD Conference 4.09
Learning Agility
What do you do when you don’t know what to do?
It’s only got two wheels! My tricycle had three!
You want me to change to this inherently unstable vehicle?
Show me the business case for making this change!
I will not do anything until I attend the two day workshop (next August) on the history of the bicycle – which I will then critique
Was this HR’s idea?
CIPD Conference 4.09
The economic argument for focusing on the few
“The Peanut Butter Myth”
CIPD Conference 4.09
Development through experiences
Shattering the myth that development happens mainly in formal programmes
All three bases,
• Learning from Experience
• Learning from Others
• Learning from Instruction
need to be covered
Selecting the right experiences is crucial
VIDA Experiences
VUCA World
CIPD Conference 4.09
Initial doubts….But are we seeing the start of a movement?
“We believe organisations have to think about talent as
encompassing their entire workforce,
rather than just focusing on high potentials or those in senior management roles.”
McKinsey, September 2007
CIPD Conference 4.09
Fertile Fields for Talent
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