cisco innovation academy overview 2015
TRANSCRIPT
Cisco Innovation Academy
2 © 2015 Cisco and/or its affiliates. All rights reserved.
How Innovation Experience
What Customer Value ↔ Business Impact
Why The Environment
Cisco Innovation Academy
© 2013 Cisco and/or its affiliates. All rights reserved. 3 3 © 2015 Cisco and/or its affiliates. All rights reserved.
Why Innovation The Environment
4 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy The Business Environment
Enabling / Enforcing
Technology Transitions
Internet of
Everything Mobility/Video
New Breed
of Apps Cloud
Big Data &
Analytics
Market Transitions
Growth & Productivity
Opportunities
User
Experience &
Expectations
New Business
Models Globalization
Security &
Regulatory
Compliance
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Customer Value
Cisco Innovation Academy Where we are going ...
Technology Transitions
Market Transitions
Driving / Informing
Cisco Innovation
Creating
Fueling Innovation
Unlocking Intelligence
Creating New Markets
Increasing Efficiency
Improving Experiences
Enabling / Enforcing
6 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy What we are doing ...
Innovation is creating something significantly new,
better, and of customer value.
That something can be many things; it can be a product, service,
solution, technology, process, business model, customer experience.
It is not just an idea but the ability to bring it to life – and fast!
Disruptive Sustaining
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What Innovation Customer Value ↔ Business Impact
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Cisco Innovation Academy Innovation as a Discipline
Ideation
Implementation Innovation
Outcomes
Innovation
Strategy
Customer
Value
Customer-focused
Innovation
Customer
Challenges
Business
Impact
Innovative
Business Solutions
Business
Opportunities
One systematic and consistent approach to understand, learn and practice innovation
9 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy Innovation as a Skillset
Ideation Implementation Innovation
Outcomes
Innovation
Strategy
Teams
Achieve Results Innovate
Discovery and Delivery Aligning Strategy
Leaders
Achieving Results Disrupt
Leading Innovation and Change Creating Strategy
One common and consistent language for leaders and teams
© 2013 Cisco and/or its affiliates. All rights reserved. 10 10 © 2015 Cisco and/or its affiliates. All rights reserved.
How Innovation as an Experience
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Cisco Innovation Academy – The first place to go
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Cisco Innovation Academy Academy UX Design & Delivery Principles
Awareness
• Messaging
targeted to roles
and regions
• Timely
messaging
• Alignment with
corporate and
functional
messaging
“Shibumi” Design Approach
Need Find Access Participate Apply
• Task-based
needs (Visitor
Center)
• Strategic
Alignment
• Assessment /
Self-
Development /
Development
offerings
• Self-explaining
site structure
• Content
consistency
• Navigation
• Ease of access
• Selected
content
• Less is more
• Quality of
Content
• Effectiveness
• Performance
• Platforms
(Desktop/ Pad /
Mobile)
• Role Relevance/
Impact
• Community
(Feedback /
user-generated
content /
sharing /
discussions)
13 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy – Innovation Empowerment
Celebrate
Innovation@Cisco
External
Perspectives
Resources & Research
App
Exercises News & Internal/
External Communities Ideation Journey
Travel Guide
Innovation Skills
Assessment
Training Programs
14 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy – Consistent Skillset
Disrupt
Leading Innovation and Change Leaders
Innovate
Discovery and Delivery Teams
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Innovation
Strategy
Cisco Innovation Academy Academy Program Offerings
Ideation Implementation Innovation
Outcomes
Teams
Leaders
Innovator’s Accelerator X [IAX] (8 week virtual program)
Cisco Innovation Challenger [CIC] (10 week virtual program)
Leading For Innovation [L4I] (2-day in class workshop)
Learning Partners:
L4I Bacharach Leadership Group, BLG
IAX Apollo Lightspeed
16 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy Program Design & Delivery – Core Principles
Course
Outcomes Prerequisites
• Focus on validation,
feedback and
implementation steps
• Focus on important
and urgent customer
challenges / business
opportunities
• End-to-end business stakeholder engagement
• Addressing all employees across functions / regions
• Flexible approach to facilitate different types of innovative solutions (sustaining/disruptive)
• Balance Idea Generation and Implementation
• Turn inside-out perspective to outside-in view
• Make Innovation become a manageable and
practical experience
• Move from quick-solutioning to divergent thinking
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Business Outcome
Solution /
Proposal
Cisco Innovation Academy Team Programs - Set-up
Solution
4
Skill Growth
Innovation Skills & Ideation Journey
Innovation Opportunity
3
Leader Lead Lead Coach / Sponsor Lead
Team Prepare Experience Implement
Identify Participants /
group into Teams
Identify Innovation
Challenge / Opportunity 1
2
Business Input
The Opportunity /
The Challenge
Team Programs
18 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Innovation Academy Leading For Innovation [L4I] – Program Flow
Harness Creativity
for Ideation
Driving Innovation in the
Cisco Context
Develop Innovation
Hubs
Lead the Ideation
Journey
Engage for Innovation
1-2 weeks in advance 6-8 weeks post workshop
Touchstone Innovation Initiative
Mobilize Support for
Implementation
Overcome Resistance to
Innovation
Create a Coalition
Map the Terrain
Get Buy-In
Day 1 Day 2
Orientation
Why
What
How
Q&A
Follow-
up
Sharing
Review
Next Steps
Pre-
Work
Identify &
share
individual
‘Touchstone’
Innovation
Initiative
Action
Planning
Individual
action
planning
‘Touchstone’
Innovation
Initiative
1h virtual Self-directed 1h virtual Self-directed 2-day face-to-face workshop
Learning Partner: Bacharach Leadership Group, BLG
Thank you.
20 © 2015 Cisco and/or its affiliates. All rights reserved.
Tom Lamberty
Gianpaolo Barozzi
Cisco Innovation Academy Contact
Bill Jackson