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"ection # Progra$$e O%er%ie&

Dashboard

Programme Summary

Traffic Light Status by Project

Dependency Review

"ection 2# Pro'ect Progress Against "ched(le

Project Milestons Plans

Project Summaries

"ection !# )inancial "($$ar*

Key inance !nformation

inance !nformation by "#penditure $ategory

Programme inance Summary

Project inance Reports

"ection +#

%verdue Programme &ctions

Programme Ris'sProgramme !ssues

"ection ,# -ene.its

(enefit Trac'ing

$ontents



Programme Progress SummaryKey to Traffic Light Reporting

Man* o. the charts (sed in this Progra$$e Progress Reporting "($$ar* (se the Tra..ic/ight Reporting strateg*# Representation is as .ollo&s

Red denotes that some element)s* of the project are unli'ely to deliver on time and are posing asignificant ris' to the overall Programme+ & red status re,uired immediate and urgent attention+

&mber denotes that some elements of the project are resulting is serious cause for concen and may- if notaddressed pose a ris' to the overall Programme+ &n amber status re,uired immediate attentionandshould be monitored closely to ensure that it does not develop into Red status+

.reen denotes that all elements of the project are proceeding according to plan and that delivery ise#pected according to all agreed criteria+

.rey on Milestone Plans denotes that this activity within the project is complete+



299398845.xls Secti

C#C $ CR% Programme &ash'oar(

Progress )gainst Sche(*le +inancial Programme Ri

-igh

%e(

Lo"

enefits Trac,ing Programme /ss

& %B* !hannon support

Lo" %e(

O,er emphasis on the techno

achie,e real user engagemen

oo many eternal initiati,es

C0* 1rogramme

( Commission 1ro2ect costs

CR% *siness Case re0*ires appro!al ' CR

4

Commissions . Failure to me

8lliance 9 1artner !cope un

(

)

'

:

%B* #ailing to pro,ide requireprogramme needs

Impact

P r o b a b i l i t y

5

1

15

2

25

3 s

)ct*al T&

*(get+orecast

Proect 2

#or,stream

Complete( ProectsT)%

Telesales

Corporate

/6PS

SS/

Scoping

Sstems /ntegration

*siness /mplentation

Commissions

Scoping

Sstems /ntegration

*siness /mplentation

Thir( Part ChannelsScoping

Sstems /ntegration

*siness /mplementation

77 $ /n(irect oiceScoping

Sstems /ntegration


S*ppl 6 &eman( Loc, in

Scoping

Sstems /ntegration


S &% : : ): + % )

2

4

;

8

1

12



Programme Summary)/pdated by Tim $ourt*

1ighlights0$ommissions scope signed off by 1onathan Powell

0&lliance 2 Partners scoping activity commenced0Single Siebel !nstance PDR approved by !T Planning0$onditional approval for $RM business case given at $R( on 34+5+66

e* 3ss(es0$ommissions project costs forecast to be over budget01oined7up forecasting may re,uire additional Siebel fields0ield Sales Sponsor is changing and replacement un'nown0%fficial code free8e re,uired for Single Siebel !nstance

e* Risks0ull funding approval for $RM Programme will not be achieved until approval by $29 plc board- mid May

0ailure to meet $ommissions implementation deadline of 3+:+660!(M fails to provide the re,uired s'illed resources to meet programme needs0%ver7emphasis on the technical aspects of deployment- resulting in a fai lure to achieve real user engagement and buy7in0Too many e#ternal initiatives leading ot a failure to align behind the $RM Programme and creating confusion

"cope Changes 4 3$pact0T&M change re,uests will need to be delayed or they will impact SS! delivery dates0&lliance 2 Partners scope currently being defined0Supply Demand Loc'7in scope signed off by .areth 1ames

)inancial "tat(s0$ommissions forecast to be over budget

Ma'or Dependencies0T($

e* E%ents d(ring ne5t t&o &eeks0$ontinue scoping for &lliance 2 Partners- and "%" !ndirect ;oice0Review !(M prototype for rame<&TM solution



Project S c o p e

C o s t s

R i s k s

I s s u e s

D e l i v e r a b l e s

B e n e f i t s

S t a k e h o l d e r

T e a m

Comments

Commissions Amber )m'er Re( Re( )m'er )m'er )m'er )m'er )m'er Timescales !er tight

EOE-Indirect !oice Amber )m'er )m'er )m'er )m'er )m'er )m'er )m'er )m'er Scoping *n(er"a

SSI Amber <reen )m'er )m'er )m'er <reen )m'er )m'er <reen P&R passe( ' /T Planning

Shannon Call Centre Amber <reen <reen <reen )m'er )m'er <reen <reen <reen

Suppl"#Demand $ock-in Green <reen <reen )m'er )m'er )m'er <reen )m'er <reen

%lliance & Partners Amber )m'er )m'er )m'er )m'er )m'er )m'er <reen <reen

OverallStatus

Proect progressing "ell.Stage 1 sche(*le( tocomplete 1.;..

Sta,ehol(er appro!algaine( from <areth :ames

Scoping an( <ap analsis*n(er"a

Traffic Light Status by Project



&epen(anc =e )ctions for Resol*tion "ner C*rrent /mpactProect/mpacte(

&epen(ant *pon#ho>#hat

Target&ate

Dependency Review)To be completed*



Project 'ilestone Plan - Commissions

(Richard )o"*

'ilestone Definition

+orkstream

Com

B u s i n e s s

P r o j e c t T e a m

P , C

I B '

)nalss an( high le!el (esign ? )pr

<ap analsis 14 )pr

<ap ananlsis sign$off 14 )pr

Prototping 31 %a

+*nctional mo(el 31 %a

P&R 1? %a

P&R appro!al 6 sigh off 31 %a

Constr*ct>'*il( 3 :*n

Config*re sstem 3 :*n

Sstem an( integration test 21 :*l

&ata migration $ loa( historic 28 :*l

7nter reference (ata 28 :*l

@)T criteriaA scrpts an( plan (efine( 21 :*l

@)T completion an( sign off 28 :*l

)T 28 :*l

Parallel r*nning $ implementation 1 )*g

Parallel r*nning $ (ataloa(>calc*late :*l commission in PS%2 18 )*g

Parallel r*nning $ !ali(ation 18 )*g

Roll$o*t $ compBlete s"itch to li!e Sie'el 31 )*g

Training $ strateg (efine( 31$;

Training $ (eli!er complete 2? :*l

*siness integration to 'e processe( $ impact assessment 28 )pr

Phase 1 comm*nication complete 12 %a

OriinalTaret Date

$atest Re-plan Date



EOE - Indirect !oice

Contact - Raman Samra


+orkstream

Comments

B u s i n e s s


P , C

I B '

)gree scope an( "or,ing relationships ? )pr

P&& complete( 28 )pr

eChannel roll o*t 1 :*n

/ntegrate( 77 for Telesales 31 :*l

/ntegrate( 77 for all channels incl*(ing echannel 29 Sep

OriinalTaret Date

$atest Re-plan Date



Project 'ilestone Plan - %lliance & Partners

(David Blackman*


+orkstream

Comm

B u s

i n e s s

P r o

j e c

t T e a m

P ,

C

I B '

-igh le!el scoping acti!it complete( 14 )pr 14 )pr

+*nctional <ap analsis 12 %a +orm ) complete( to engage /% to pro(*ce P&

Re0*irements an( Sol*tion (efine( 12 %a 12 %a #or,ing to"ar(s target (ate 12>5>2

Phase 1 '*il( complete( #e' 'ase( or(er capt*reD 23 :*n &epen(ant on scoping an( P&R plan.

@ser )"areness #ee, ? :*n &epen(ant on scoping an( P&R plan.

Phase 1 sstem test 14 :*l &epen(ant on scoping an( P&R plan.

Phase 1 @)T complete( 24 :*l &epen(ant on scoping an( P&R plan.

Phase 1 R+S gate 24 :*l &epen(ant on scoping an( P&R plan.

Phase 1 R+ pilot (eploment to selecte( )Rs 29 )*g &epen(ant on scoping an( P&R plan.

&eplo SS/ to client machines ? )*g &epen(ant on scoping an( P&R plan.

Training man*als (e!elope( 1? :*l &epen(ant on scoping an( P&R plan.

@ser training complete( 14 )*g &epen(ant on scoping an( P&R plan.

)ll *sers li!e 29 )*g &epen(ant on scoping an( P&R plan.

&ata migrate( 1 Sep &epen(ant on scoping an( P&R plan.

OriinalTaret Date

$atest Re-plan Date



Project 'ilestone Plan - Sinle Siebel Instance

(.raeme Campbell*


+orkstream

Commen

B u s

i n e s s

P r o

j e c

t T e a m

P ,

C

I B '

&eli!er of SSP to rentfor( Sol*tion Centre 31 %ar 31 %ar

)gree Phase( Roll *t sche(*le for proect ? )pr ? )pr

Proect &efinition Report P&RD to /T Planning for appro!al 1 )pr 1 )pr

@pgra(e (e!elopment sol*tion SSPD for Sie'el 99.; Comms 14 )pr 14 )pr Soft"are in place $ *pgra(e still to 'e carrie( o*t

P&R )ppro!e( ' Planning>CSR 25 )pr 25 )pr

Sstem Test commences 1 %a 1 %a

Sstem (e!elopment complete 3 %a 3 %a

@)T commences 1 :*n 1 :*n

)T commences 5 :*n 5 :*n

Sstem test complete 23 :*n 23 :*n

)T complete 23 :*n 23 :*n

@)T complete 3 :*n 3 :*n

Training commences 3 :*l 3 :*l

Soft"are roll$o*t commences 3 :*l 3 :*l

SS/ &ata'ase li!e 3 :*l 3 :*l

)%L Li!e ; :*l ; :*l

Training complete 21 )*g 21 )*g

OriinalTaret Date

$atest Re-plan Date



Project 'ilestone Plan - Shannon Call Centre

('ike /anl"*


+orkstream

C

B u s

i n e s s

P r o

j e c

t T e a m

P ,

C

I B '

Recr*it Performance )nalst )C&>&ata>Reporting 1? )pr 1 )pr Recr*itment *n(er"a $ no a(!ers impact t

Recr*it Process )nalst 1? )pr 1? )pr n hol( ' %.<rimsha"e $ no a(!erse effe

8 extra CS)s for 7S%C Lon(on training no" 9D 1? )pr 1? )pr Complete

Pro(*ce CP minim*m re0*irements report 28 )pr 28 )pr Complete

&eli!er Case ase( Reasoning 29 %a 2? %ar #thensha"e re0*ire( trainerA higher '*sin

Secon( phase of Trainng (eli!ere( 8 CS)sD 14 )pr 14 )pr Complete

/n(*ction training for 8 ne"l recr*ite( CS)s 2 )pr 2 )pr e" CS)s sche(*le( to start on 1?.4.

&eli!er of thir( phase of training 8 CS)sD 5 %a 5 %a

%igration of Spain an( Port*gal 3 %a 2? %ar Completion sche(*le( 1?.?. an( falls o*t

Proect /relan( $ )ss*re training commences 2? %ar 3 %a +rom 7S%C Lon(on

%igration of <erman an( S"iss <erman co*ntries 1? )pr 1? )pr +rom 7S%C Lon(on

%igration of /tal 8 %a 8 %a #ill 'e (elae( (*e to recr*itment pro'lem

%igration of +rench an( 7nglich spea,ing co*ntries 15 %a 15 %a +rom 7S%C Lon(on

Completion of Stage ne 1 :*n 1 :*n 7n( of Stage ne

%igration of Proect /relan( fa*lts from #thensha"e to Shannon 18 :*l 18 :*l Presentl o*tsi(e of Stage ne

OriinalTaret Date

$atest Re-plan Date



Project 'ilestone Plan - Suppl" Demand $ock-in

Contact 0amlesh $ad


+orkstream

Com

B u s i n e s s


P , C

I B '

1. S*mmar of c*rrent forecasting practices 28 +e' ? )pr

2. S*mmar of f*t*re forecasting re0*irements 28 )pr ? )pr This is (oneA '*t nee(s to *p(ate( as per <a

3. Plan to pro!i(e S*ppl &eman( forecasting interloc, 15 %ar ? )pr This is (oneA '*t a (etaile( plan is re0*ire( "

4. Roll$o*t of '*siness process changes 31 %ar 28>4>2 This has 'een mo!e( an( *p(ate( to com'in

5. S*mmar report of a((itional f*nctionalit re0*irements to optimise forecasting capa'ilit 3 %a 31 %a This has 'een mo!e( an( *p(ate( to com'in

;. /mplement f*rther changes in a phase( manner 29 :*n 29 :*n This has 'een mo!e( an( *p(ate( to com'in

?. peration an( clos*re stage 29 :*n 28 :*l

&eli!er of integrate( forecast from Sales 24 :*l This is the first s*'$tas, in the ?th milestone $

/ntegate( forecast (eli!ere( to *siness Planning 2? :*l This is the secon( s*'$tas, in the ?th milesto

8. *siness Re!ie" 31 :*l 29 )*g

OriinalTaret Date

$atest Re-plan Date



Project Summary

$ommissions)Richard 1oy*

1ighlights0$onfiguration started0.reater clarity of PM$ role and deliverables0Project definition wor'shop with 1 Powell identified gap in e#pectations of =vanilla Siebel>

e* 3ss(es0Project costs projected to rise significantly above budget0?eed to raise $hange re,uest for 3 &pril 7 @3 May0Project timescales leave no slac' for any actions to slip past dates on project plan0still awaiting active involvement from training

e* Risks0Decision to be made on trade off betweenA project deadline- scope of deliverable- cost of wor' "cope Changes 4 3$pact

0Scope of project )Phase %ne* is to provide replacement system and processes for current &ccess Database system

)inancial "tat(s0Projected cost increases need to be reviewed with all 'ey parties

Actions O(tstanding0&gree revised project plan and financial implications with client

e* E%ents d(ring ne5t t&o &eeks0$onfiguration < 1&D0(usiness integration activities to get under way



E

Project Summary&lliance 2 Partners

)David (lac'mand*

1ighlights0Scoping commenced @rd &pril B666+

0orm & completed to engage !TP to produce PDD0Project 'ic'7off launch planned at Solutions $entre for 3Bth May+

e* 3ss(es0?eed to manage interdependency with "%" Project and SS! vB release+

e* Risks0Training facilities are tied up during training of ield "#pansion end users0&P$ re,uirements need to be captured for SS! ver B + &P$ project deliverables dependant on SS! ver B release date 7 which may not meet Sponsors e#pectations+

"cope Changes 4 3$pact0Scope is currently being defined

)inancial "tat(s0?ot yet defined

Actions O(tstanding

e* E%ents d(ring ne5t t&o &eeks0.ap analysis between current systems and Siebel functionality+ Scope review with Project $hampion+

0$ommunication 9or'shop



Project Summary

Supply7Demand Loc'7!n)Kamlep Lad*

1ighlights

•Mapped out .ap between (&RD orecasting and Siebel orecasting and agreed responsibilities+

•Ta'ing steps to Loc'7!n Partners Siebel orecasting with %perational Planning

•urther 9or' on Listing Product ;olume Drivers to be correct for %perations

•%perational Planning Re,uirements 9or'shop for Siebel orecasting

e* 3ss(es

•There are four 'nown forecasting activities going on around the business that need to be integrated 7 $losed

•Mis7understanding about Siebel being a %rder $apture tool )"#ternal<!nternal %rders*

•Cow can we forecast %rdersE )$B>s- $@>s- $F>s etc* for Provide using SiebelG This may re,uire another ield+

•.enerating a complete Product ;olume Driver Listing for SS! that is agreed by sta'eholders ,uic'ly+

•The ;isibility of e#tra fields in the (usiness "vent<%pportunity Screen of SS!- e+g+ Sales Stage- Probability- etc+

e* Risks

•Sales orce re,uirements and wor'ing practices regarding forecasting within !2PS may differ that of the (usiness Team+ This may hinder the objective of having standard joined7up

forecasting and eedbac' Loop $apability+

•Plan the (usiness has changed it>s structure and will change it>s scope due to the formation of the ?ew (TP and (usiness Planning Team+ This has lead to issues on who is accountable for

what and scope definition of various forecasting and planning activities+

•Project (lue may have some strategic impact on the scope of this project- i+e+ Do we include .lobal Mar'ets and "uropeG

•!f we don>t have the last three issues solved- there is a ris' in not achieving full Short7term Supply7Demand Loc'7!n+

"cope Changes 4 3$pact

0Scope signed off by .areth 1ames with some changes to delivering SDL to $M9 .lobal

Actions O(tstanding0Resolve !ssues and Ris's0/pdate Re,uirements captured from %perational Planning 9or'shop

e* E%ents d(ring ne5t t&o &eeks

•.enerate a Plan to communicate SDL to Sta'eholders and (eyond

•/pdate Supply7Demand Loc'7in documents as per .areth 1ames and %perational Planning wor'shop

•Map out a Plan to achieve Supply7Demand Loc'7!n to deliver Process- behaviors and wor'ing practices changes



Project Summary

Shipley $all $entre)Mi'e Canly*

1ighlights0The interfaces between the call centre and the various agencies have been wor'ing smoothly in the month following the migration of Project !reland )direct 2 indirect voice* and Dublin$P" which has lead to an average service level of H6I0Shannon now has the same ($P capabilities that have been adopted by the e#isting (usiness Team call centres+ Disaster recovery capabilities have been agreed for the short termscenario )5:Cr period*+ Representatives of all the call centres are meeting during May to review how best to provide support for each other ta'ing into account the differing customer

bases+ Processes can be viewed on the call centre web site+0"SM$ London .erman and Swiss .erman customers were migrated successfully on 34<5<66+ & high volume of calls were received from the outset+

e* 3ss(es

•Lac' of !TP support for applications outside of /K

• ?ew !$MS SL& does not presently cover !TP application support for Shannon

•!talian recruit has not ta'en up his offer of employment+ !mpact is delay to planned migration date of :<F<66

e* Risks0$(R implementation transferred to issues log0Possibility that not all customers will be released by London "SM$- affecting the Spanish $S& utilisation level+

"cope Changes 4 3$pact

• ?one

)inancial "tat(s0Project financed from "urope budget+

Actions O(tstanding0Review with &melia (erryman the $RM communications channels which could be utilised to raise awareness of the $all $entre within the business0Key "vents during ne#t two wee's

•$ompletion of final $S& training course+

•Re7plan !talian migration+

•Prepare for migration of rench and "nglish spea'ing countries+

•&ddress implementation of $(R+

•&ddress !TP application support



1ighlights

0 PDR passed by !TP !T Planning

e* 3ss(es0Project Sponsor )Phil (urchell* moving to new role0%fficial code free8e re,uired for all tactical developmentse* Risks0Training to be delivered during summer holiday periods- 1uly and &ugust

"cope Changes 4 3$pact0Detailed scope agreed with project sponsor

0)inancial "tat(s0PDR passed by !T Planning but costs being e#amined in detail+

Actions O(tstanding

e* E%ents d(ring ne5t t&o &eeks

0orm D to be raised and passed to !TP

0&greement of Training plan with P$P0!TP Service Delivery 9or'shop to agree rollout details0&greement of training+

Project SummarySingle Siebel !nstance )SS!*

).reg $ree'*



1ighlights0!TP 2 PMP have been engaged and supplied consistent resources to all the "%" projects- with the e#ception of "%" $omple#- ensuring an efficient $onvergence Planning activity0&ll the other "%" projects are e#pected to be engaged to deliver the material re,uired for $onvergence planning

e* 3ss(es0/ntil the $onvergence planning the "%" projects are planning to run in isolation+ This is an unli'ely outcome- so scopes and plans are all e#pecting to be changed shortly0&ll "%" projects are accepting re,uirements depth- which may need to be withdrawn from a converged project which will have greater breadth to manage0!&( replatfom options are urgently re,uired so Provisioning can ma'e alternative plans as neccesary0$onverging "%" projects will need considerable effort to manage with regard to pooling and co7ordinating sta'eholder groups

e* Risks

0Sta'eholder e#pectations may not be met with do7able deliverables once scoping is completed

"cope Changes 4 3$pact(usiness Sponsor and $hampion have included (usiness Mobile- and $allin' into scope+ !nitial feelings are that $allin' would not be achievable by September

Actions O(tstanding0Resolve !ssues and Ris's0Review !TP PDD0Review PM$ Scoping document0Define re,uirements from each "%" project for a $onvergence Planning activity0Prioritise $onvergence Planning re,uirements in each "%" project

e* E%ents d(ring ne5t t&o &eeks0(PM to "ngage sta'eholders0RS to engage and understand "%" $omple#0Prioritise $onvergence Planning re,uirements in each "%" project0!TP 2 PM$ to deliver $onvergence Planning material for review0inalise $onvergence planning dates

Project Summary"%" !ndirect

)Raman Samra*



299398845.xlsPro ramme +inance

Section 3. +inancial S*mmar

0

2000000 %ctual 1TD spend aainst Budet b" Project (22#33*

Key inance !nformation





0

1

2

3

4

5

6

7

8

9

10

%ctual 1TD Spend b" E4penditure Cateor"





Project %pproved PDR

Commissions 28$+e'$ 31$%a$

77

Shannon Call Centre n>a n>a n>a

S*ppl &eman( Loc,$/n n>a n>a n>a

)lliance 6 Partners 11$%a$ 8$:*n$

SS/ 4$:an$ 2$)pr$

%pproved

PDD

%pproved P,C

Service Contract

Programme inance Summary )Tim $ourt*

Progra$$e "($$ar*0(udget 7 J4-3FB-666

(udget includes &HT$ )$RM Programme* !2Ps )!?S"RT sap code for !2PS* and Telesales )S&P code*

0orecast 7 J-43-4FB orecast is less than budget due to under spend on !2PS and Telesales

0&ctual 7 J@-B@5-:5@ &ctuals are significantly less due to delays in !(M costs coming through to S&P

Projects on (udget

0 ?o projects are currently running over budget although SS! costs have still to be confirmed via the PDR

)orecast changes to -(dget

0See above re comments on SS!

Pro'ects e5ceeding b(dget b* 6 5

Actions to be taken0Review SS! PDR

Ma'or Change Controls



299398845.xlsProect +inance Project inance Summary Section 3. +inancial S*mmar

Commissions

PDD %pproval Date PDD Cost (5s* PDR %pproval Date PDR Cost %ctual Cost (5s*

/TP 28$+e'$ ??8, 2?8,

P%C Ser!ice Contract 4,

Project 6inancial Summar"

Total spen( against '*(get for the month 18, spent against sanction to 1.4. of 1?8,

7xternal p*rchases

/TP Costs

Capitalise( la'o*r 6 pex

+orecast Changes

)ctions to 'e ta,en

%aor Change Controls

299398845 xls




EOE Indirect !oice


/TP

P%C Ser!ice Contract


Total spen( against '*(get for the month

7xternal p*rchases

/TP Costs


+orecast Changes

)ctions to 'e ta,en


299398845 xls




%lliance & Partners


/TP

P%C Ser!ice Contract @n(er (e!elopment


Total spen( against '*(get for the month

7xternal p*rchases

/TP Costs +orm ) create( to engage /TP in pro(*cing P&&. Proect costs "ill follo" in (etaile( P&R

Capitalise( la'o*r 6 T7F

+orecast Changes

)ctions to 'e ta,en


299398845 xls




SSI


/TP 4$:an$ 2$)pr$ 18,

P%C Ser!ice Contract


Total spen( against '*(get for the month o official spen( as et as +orm & not raise(

7xternal p*rchases

/TP Costs


+orecast Changes

)ctions to 'e ta,en


299398845.xls

j i




Shiple" Call Centre


/TP >) >) >) >) >)

P%C Ser!ice Contract >)


Total spen( against '*(get for the month Proect is finance( from 7*rope '*(get $ there are no capital o*tlas to trac, an( no /% in!ol!ement

7xternal p*rchases >)

/TP Costs >)

Capitalise( la'o*r 6 %7F >)

+orecast Changes >)

)ctions to 'e ta,en >)

%aor Change Controls >)



299398845.xls )ctions

Section 4. )ctionsA /ss*es Ris,s

Business Transformation Overdue Proramme %ctions

CRM Proramme

7o Details O,ner B" ,hen %ction 8pdate Escalation

4 21$%ar$ 9-'a"-33 <raeme to organise a meeting 9-'a"-33

2 ;$)pr$ Lo* ri(ge :;-%pr-33 2$%a

DateRaised

RevisedDate

ee( to agree the process for theprioritisation of /% Sie'el relate("or,

<raemeCamp'ell ><reg 7llis

The rooms for the CR% ProgrammeTeam meetings are not 'ig eno*gh

)rrange larger room for forthcomingmeetings

o rooms a!aila'le for meetingon 18.4.A '*t Lo* a"aitingconfirmation that the 'oar(roomat RLS has 'een 'oo,e( forf*t*re meetings in Lon(on. Lo*

"ill also tr some other !en*ess*ggeste( in the meeting /%So*th'an,A RLS <34A SolnsCentre G roomsD

299398845.xls) ti

Section 4 )ctions /ss*es Ris,s



)ctionsSection 4. )ctionsA /ss*es Ris,s

Business Transformation Open Proramme %ctions

CRM Proramme

7o Details O,ner B" ,hen %ction 8pdate Closure %ction

1

2

3

4

5

;

?

8

DateRaised

RevisedDate

299398845.xls) ti

Section 4. )ctionsA /ss*es Ris,s



)ctionsSec o c o sA ss*es s s

Business Transformation Closed Proramme %ctions

CRM Proramme

7o Details O,ner B" ,hen %ction 8pdate Closure %ction

1

2

3

4

5

;

?

3

?

8

1

4

5

;

3

2

3

1

5

5

DateRaised ClosureDate

299398845 l



299398845.xls/ss*es

Section 4. )ctionsA /s

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