clickmedix telehealth training

[email protected]

http://clickmedix.com

ClickMedix mobile-net Telehealth

Training Manual

© ClickMedix, LLC 2012 http://clickmedix.com 2

IntroductionIntroductionIntroductionIntroduction

As mobile technologies advances, traditional healthcare and education delivery models can be expedited at lower costs through innovative mobile-powered healthcare services.

ClickMedix mobile health and education platform offers a growing suite of mobile health services targeting different disease verticals to deliver quality healthcare to patients by connecting them to primary health providers and medical specialists, providing just-in-time care and education. The mobile health solutions have been used in more than ten countries including the US.

This role-based training manual describes how to use features of the system to deliver telehealth care and education for primary health providers, medical students, medical residents, medical attendings, and medical specialists.


How mobile telehealth worksHow mobile telehealth worksHow mobile telehealth worksHow mobile telehealth works

Entire process takes 5-10 minutes; Patients are notified of care plan Entire process takes 5-10 minutes; Patients are notified of care plan after consulting doctor responds with treatment advice.after consulting doctor responds with treatment advice.

Patient sees PCP with

health issue

Health provider (Nurses, PCPs,

students/residents)

uses ClickMedix application to

capture patient symptoms

Treatment Plan and training

materials

Treatment and

follow-up care

Treatment Advice and training tips

Medical Research & Education Institutions

Patient case

Medical experts review and

collaborate on case

From:Hospital Referral Centers

Packages data securely and sends to designated consulting specialists

One-Time Setup


There are two ways to create an account:1. Receive an email invitation from your organization2. Follow the link to

Registerhttps://global.clickmedix.com/register3. After filling out a registration form, click on the activation link

in your confirmation email from [email protected] 4. Login with your Username and Password you entered on the

registration form.

Important Note: login username is case-sensitive

Setup Step 1: Create User AccountSetup Step 1: Create User AccountSetup Step 1: Create User AccountSetup Step 1: Create User Account


• After clicking on the activation link, you will be directed to https://global.clickmedix.com/ login page.

• Bookmark this page for future use.

Setup Step 2. LoginSetup Step 2. LoginSetup Step 2. LoginSetup Step 2. Login

Case sensitive.Case sensitive.

Click on Forget Password if you do not remember your password.

Click on Forget Password if you do not remember your password.


• Follow the app download links from your registration email• For iPhone/iPad/iPod users:

o search for ClickMedix on the app store

• For Android userso After downloading the application, tap on the downloaded item

and the application will self-install.• Enter username or password to login

Setup Step 3. Download ClickMedix AppsSetup Step 3. Download ClickMedix AppsSetup Step 3. Download ClickMedix AppsSetup Step 3. Download ClickMedix Apps

Mobile Phone:Create Consultation Request


• Login: same as web account

ClickMedix Mobile ApplicationClickMedix Mobile ApplicationClickMedix Mobile ApplicationClickMedix Mobile Application


Create: new case consultation requests by category

ClickMedix Mobile Application: MenuClickMedix Mobile Application: MenuClickMedix Mobile Application: MenuClickMedix Mobile Application: Menu

Uploads: shows status of uploads

View Cases: uploaded cases and consultation responses


Create: select case category => Dermatology

ClickMedix Mobile Application: CreateClickMedix Mobile Application: CreateClickMedix Mobile Application: CreateClickMedix Mobile Application: Create

ID & Facility: Enter unique patient ID and facility where patient is visiting


Follow on-screen instructions to provide symptoms information

ClickMedix Mobile Application: InputClickMedix Mobile Application: InputClickMedix Mobile Application: InputClickMedix Mobile Application: Input

Fast-forward to submit page


ClickMedix Mobile Application: Add PicturesClickMedix Mobile Application: Add PicturesClickMedix Mobile Application: Add PicturesClickMedix Mobile Application: Add Pictures

Photo: Tap on camera or “gallery” icon to attach existing picture

Caption: (optional) Enter caption

Tag: (optional): tap on right-arrow and tap on body location of symptom

Gallery Camera Delete picture from case


ClickMedix Mobile Application: SubmitClickMedix Mobile Application: SubmitClickMedix Mobile Application: SubmitClickMedix Mobile Application: Submit

Review: Review and edit responses by tapping on question

Sign: Re-enter password to ensure case is being submitted by authorized user

Encrypts case for submission

Discard: removes case from phone

Submit DRAFT: allows case editing online without notifying consulting doctor

Submit Case: to notify consulting doctors of new case


ClickMedix Mobile Application: UploadClickMedix Mobile Application: UploadClickMedix Mobile Application: UploadClickMedix Mobile Application: Upload

Upload: Shows upload progress

Upload Finished: Once upload is finished, tapping on View Cases allows viewing of case just uploaded

If connectivity is intermittent or unavailable, uploads will continue automatically when connectivity resumes.


ClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View Cases

View Cases: Wait for case status page to be fetched from secure server

View: Tap on case to view details

Select case to view: Open = pending consultDraft Cases = pending complete caseDraft Consults = pending consult completionAnswered = case with responses


ClickMedix Mobile Application: Case DetailsClickMedix Mobile Application: Case DetailsClickMedix Mobile Application: Case DetailsClickMedix Mobile Application: Case Details

Case Detail: Shows all information entered for case

Enter additional comments at any time.

Tap to view image enlarged

Scroll downwards on phone to see full case data.

Tap “+” button to add followup information for a patient who returned for a followup visit

Refresh page

Mobile Phone:Answer Consultation Request


• Consulting Doctor notified of new case pending consult via email

• Login on phone: same as web account

ClickMedix Mobile Application: Answer ConsultClickMedix Mobile Application: Answer ConsultClickMedix Mobile Application: Answer ConsultClickMedix Mobile Application: Answer Consult



View Cases: Wait for case status page to be fetched from secure server

View: Tap on case to answer

Select Open Cases or Draft Consults: Tap on case



Edit Consult Response: tap to open consult response page

Submit Response: Tap on Submit Response button and confirm

Enter Response: Complete consult response form

Refer “On” = physical referral visit needed

Forward to another consulting doctor for response

Save as Draft and revise response later

Web:Create Consultation Request


Create CaseCreate CaseCreate CaseCreate Case

Select facility where the patient visited

Select questionnaire for patient symptoms


Complete questionnaireComplete questionnaireComplete questionnaireComplete questionnaire

Click Create Draft Case when completed with questionnaire


Add imagesAdd imagesAdd imagesAdd images

Click to add images


Add image caption and body location tagAdd image caption and body location tagAdd image caption and body location tagAdd image caption and body location tag

After adding picture

Press Submit when done


Other functions on webOther functions on webOther functions on webOther functions on web

Edit case data

View Changes to see edit history

Click to add followup information when patient returns for followup visit

Print case


Add radiology documents and other imagesAdd radiology documents and other imagesAdd radiology documents and other imagesAdd radiology documents and other images

Click on “+” button to attach other files from computer

Other examples:


View CasesView CasesView CasesView Cases

Click on dashboard to view all cases Search by patientID

or caseID

Web:Answer Consultation Request


View CasesView CasesView CasesView Cases

Click on a case to answer consult response

Search by patientID or caseID


Answer ConsultAnswer ConsultAnswer ConsultAnswer Consult

Scroll to bottom of case detail page and click Answer Consult button


Enter consult responseEnter consult responseEnter consult responseEnter consult response

Save as Draft and finish response later.

Submit Response and notify requester that consult response is available.

Forward to another consulting doctor for further opinion on the case response. Both doctors can edit consult response form.

+Docs attach other documentation eg. Lab work, reference documents to supplement consult response.

Refer: indicates whether an in-person appointment with consulting doctor is needed.


Confirm consult response submissionConfirm consult response submissionConfirm consult response submissionConfirm consult response submission


• Login to https://global.clickmedix.com• Click on Invite

FAQ: How to add more usersFAQ: How to add more usersFAQ: How to add more usersFAQ: How to add more users


• Contact:- Technical issues: [email protected] Registration issues: [email protected]

• Website: http://clickmedix.com

• Help/FAQs: http://clickmedix.com/help

Joins us in creating the future of healthcare!Joins us in creating the future of healthcare!Joins us in creating the future of healthcare!Joins us in creating the future of healthcare!

Implementations

Click to edit Master title styleClick to edit Master title styleClick to edit Master title styleClick to edit Master title styleAbout ClickMedixAbout ClickMedixAbout ClickMedixAbout ClickMedix

1. Overview ClickMedix was founded and developed by graduates and faculty from MIT, Harvard, and Carnegie Mellon. The mobile telehealth system utilizes mobile and web technologies to enable patients and health professionals to consult with medical experts at any time and anywhere to expedite healthcare delivery. The system has demonstrated improved health outcomes, shortened time to treatment, reduction in costs (from patients and providers) while improving medical education and health worker training.

2. Experience The mobile telehealth system has been piloted in more than ten countries for the past three years and commercially launched as ClickMedix in 2010. The management team has combined more than 30 years of experience in healthcare, mobile/web communications and e-commerce technologies.


Products

TeleEducation

Description

• Medical Schools• Training Institutions

Customers

Click-Research

•Tele-Geriatrics Experts Certification•Tele-Home Care Specialist Certification•Mobile Telehealth Specialist Certification

TeleHealth

• Home-visit Health workers• Nursing homes• Primary care clinics, rural clinics• Secondary and tertiary hospitals• Telehealth centers• Patients

•Electronic health record (EHR) management

•Tele-Primary Care•Tele-Geriatric Care•Tele-Maternal & Pediatric Care•Tele-Dermatology•Tele-Wound Care

•Epidemiology research•Clinical trial research

• Research Organizations• Pharmaceutical companies

Products: platform system enables fast Products: platform system enables fast development of customized productsdevelopment of customized products

Products: platform system enables fast Products: platform system enables fast development of customized productsdevelopment of customized products


International DeploymentsInternational DeploymentsInternational DeploymentsInternational Deployments

Geriatric and

Chronic Diseases

Maternal and Child

Health

Infectious Diseases


• Witnessed rapid improvements in patient health when a remote expert/specialist is involved to provide diagnosis and treatment advice for symptoms unfamiliar to local health practitioners

• Medical Expert = health practitioner who specializes in treatment of particular diseases and can qUFHHkly recognize associated symptoms

• Some patients who otherwise would need to wait for months or even years to see an expert/specialist received effective treatment within 72 hours via remote consultation

• 100% patients accepted mobile-phone usage of capturing symptoms information including images when used by health practitioners

• Training health practitioners to use mobile phones took an hour or less• In-country health practitioners including health workers liked the “novelty” of

using mobile phones for data collection• In-country health practitioners felt empowered to treat their own patients

through advice of remote experts/specialists • Cost savings realized through reduction of transportation costs and increased

ability to serve more patients without increasing staff

Lessons LearnedLessons LearnedLessons LearnedLessons Learned

clickmedix telehealth training

Education

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