Client case studies

OmPrompt - Cheat Sheet

Reduce the cost of Order Entry for a $20bn consumer goods company

Achieve the Perfect Order for a major global wine business

Reduce transport spend in the face of rising costs for a $20bn consumer goods company

Reduce the impact of Logistics Claims for a global dairy company

Goal Pre-project

35 FTEs

98%

£70M

15 FTEs

£18M pa

27 FTEs

17 FTEs

99.7%

£66.5M

5 FTEs

£12.6M pa

3 FTEs

Post-project

Cost saving of €540k per annum.

Increased time for remaining FTEs to spend on value-adding customer interactions.

€612K total impact across 60k orders per year.

Intangible benefit on customer service by moving to the Perfect Order.

Allowed quotes from hundreds of carriers with no increase in planning costs.

Large number of bookings as backloads.

Reduction in goodwill write offs by £5.4M pa.

Reduction in manual effort by £720k annually.

Benefits

Automated entry of 120,000 fax and pdf orders.

Business rules and master data validation at order entry to eliminate errors.

Identification and resolution of errors at Order Entry – incl. pricing, product details, and delivery addresses.

Connected client SAP system & TMS to over 500 carriers to buy backloads.

Management of loads by exception.

Automated the updating of delivery claims to a single platform.

Provided an audit trail and visibility across all stages of delivery to challenge any disputes.

Solution

Staff costs

Order accuracy

Transport costs

Staff costs

Write offs

Staff costs

Move from expensive 4PL to 10 regional carriers for a $20bn consumer goods company £20M

21 FTEs

£18M

4 FTEs

Replaced 4PL and TMS with Control Tower in 6 months.

Achieved significant cost savings and greater flexibility.

Deployed a messaging-based transport Control Tower directly linked to client’s SAP system.

Provided direct EDI links to 10 regional carriers.

Staff costs

Staff costs

Differentiate EDI onboarding capability to win/retain more business for a global transport and logistics company

Increase performance and competitiveness in speed of provision of PODs to customers for one of the world’s leading logistics companies

Split consolidated client orders into separate orders based on sales organisation for a $20bn consumer goods company

Enable close to real-time POD in order to win a very large order for a £4bn automotive business

Increase automation and reduce staff and cost per order for a multinational distribution and outsourcing company

> 6 months

65% in 4 wks

Manual order

splitting or client to order

separately

30 days <2 hours

Only standard formats

<4 wks

96% in <24hrs

Automatic processing of composite orders

Any format

Achieved stronger differentiation.

Achieved upper quartile performance in POD provision.

Significant reduction in manual re-keying.

Over 95% of POC/POD delivered in <2 hours, 100% in <24 hours. Damage reports captured at source.

Increased automation and customer satisfaction while reducing headcount and cost per order.

Allowed to win tenders against contract logistics & express operators.

Much easier to do business with from a customer perspective.

Client won largest ever contract and an award for service.

Provided an on-demand resource to enable onboarding of EDI & non-EDI clients.

Deployed a combination of voice recognition, text & EDI solutions to gather PODs in near real-time from the field.

Developed business logic to separate composite orders.

Developed a scripted Interactive Voice Response (IVR) solution to capture POC/POD data.

Automation of manual orders including validation checks.

Automated splitting and entry of orders into SAP.

Capture of damage reports at point of collection/delivery.

Onboarding time

Onboarding time

Order processing

POD lead-time

60% 80%Automation

24 10Staff

£2 £0.71Costs per order

Order processing

Goal Pre-project Post-project BenefitsSolution

Faster onboarding of new clients for one of the world’s leading logistics companies Up to 6

months 2–4 weeks

Reduced onboarding time to weeks accelerating time-to-revenue and helping to reduce client churn.

Deployed a semi-dedicated group of integration analysts.

Onboarding time

OmPrompt Ltd. As the pioneer of customer automation management, OmPrompt is helping the world’s leading brands to eliminate gaps in their order-to-cash processes that require manual intervention.

Its innovative ways of automating repetitive manual work in the customer management cycle, enables clients to free resource from back office tasks and gain a competitive edge through superior customer service.

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67 Innovation Drive, Milton Park, Abingdon, Oxfordshire, OX14 4RQ. United Kingdom +44 (0)1235 436000 info@omprompt.com