Contact our sales department todayitel.com sales@itel.com 1.888.899.iTel (4835)

CLOUD PBXTAKE CONTROL OF YOUR PHONE LINES

Cloud PBX is the intelligence behind your phone lines, enabling you to effectively manage your resources across all of your company locations. By taking your PBX off premise, we remove failure points and create a single point of control for your entire telecommunication infrastructure.

Where SIP trunking allows you to share your line capacity between all of your locations, a Cloud PBX can allow you to share your human capacity. Take advantage of peak time differences to increase your staffing efficiency and productivity. iTel’s Cloud PBX is perfect for companies of all sizes, and shines when helping to bring multiple locations together.

Reduce CostsA single iTel Cloud PBX can replace the key-systems and legacy PBX systems at all of your locations. There is no hardware to break or depreciate, and no service charges for system changes.

Disaster RecoveryYour Cloud PBX exists in multiple, geographically diverse data centres. Even if the lines to a location are cut, your customers and partners still have access to your systems, and calls can be re-routed to cell phones.

Share Your ResourcesBy taking your PBX out of your premises, we can seamlessly route calls between all of your locations. Instead of having to staff for peak call volumes, any overflow calls for a Calgary office can be answered in Vancouver. A single receptionist can answer calls from across the country.

Increase RevenueCan you quantify how much a single missed phone call can cost your company? Intelligent call routing will help make sure that you capture more of your potential revenue.

Simple Billing

Receive 1 monthly bill for all of your locations.

Real Support

Pressing “0” on any iTel phone takes you to an in-house Canadian technician that can make service changes instantly, or remind you how to transfer a call.

Easy Administration

A simple online portal allows authorized users to change system options from anywhere. End-users control their own features and services using traditional star codes, a graphical interface, and a web portal.

The benefits of switching to digital voice are too numerous to ignore

REAL BENEFITS

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iTEL ADVANTAGES

Contact our sales department todayitel.com sales@itel.com 1.888.899.iTel (4835)

Auto AttendantRecord a professional auto-attendant to route your calls efficiently.

Conference CallingOur teleconference rooms are an easy way to meet. The caller is asked for their name, and their arrival is announced to the rest of the conference participants with password and admin options. Multiple conference rooms can be created, with up to 50 participants in each room.

Call Transferring OptionsCalls can be transferred to cell phones or remote land lines. Assisted transferring lets you check if the call target is available before transferring the call or transfer directly to voice mail.

Call RecordingCall recording and monitoring are available for all of your calls, at your discretion. Improve quality control and train new employees faster. Review calls to catch important details.

PBX GUI AccessAccess to the PBX interface that will allow you to edit and add extensions, modify queues, manage call flow, and review detailed call log reports.

Custom Music-on-HoldSold on hold, inform your customers in both inbound and outbound calls, queues, and parked calls with breakout options to request call back or inform on wait.

Day/Night Control Instantly switch to your after-hours message with a simple star command or time condition.

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• Unlimited extensions• Unlimited companies• Detailed call log reports• Virtual PBX GUI access• Burst billing (no busy signal EVER)• Custom music-on-hold• Conference Calling

• Auto attendant (IVR)• Day/night control• Sophisticated call groups• Dial-by-name directory• Caller management queues• Flexible answering rules• Breakout option in IVR Queues• Personal find me and follow Me

• Online portal access• Call recording• Presence across multiple devices• Intercom/paging functions• Call transferring options• Call parking• Advanced call forwarding• Voice mail blasting

• Canadian Support Line• 24/7 free emergency support• Nightly backups

How does your phone system compare?

Cloud PBX Included Features

ITel offers a PBX Lite for smaller companies. Includes most of the benefits of a full PBX with a lighter monthly cost.

• Limited to 10 extensions • No virtual PBX GUI access• Single music on hold recording• Limit of 3 IVR menus

Cloud PBX Lite

All of your locations connected one bill, one SLA, and one support number