CMMI vs. Zombies!

Leading Edge Process Consultants

Bill Smith, CEO

How CMMI-SVC Can Help inthe Zombie Apocalypse

How CMMI-SVC Can Help inthe Zombie Apocalypse

CMMI vs. Zombies!

Leading Edge Process Consultants

Bill Smith, CEO

How CMMI-SVCIs Helping to Endthe Zombie Apocalypse

Zombie Emergency Response Operations

Dr. Robert Graves, COO

All slides in this presentation are Copyright 2012, Leading Edge

Process Consultants LLC.

The scenario described herein is fictional, and is beingdelivered by Mr. Bill Smith posing as Dr. Robert Graves.

Mildly disturbing zombie imagery, some blood, and suggestions of violence.

* No, this presentation has not actually been rated by the Motion Picture Association of America.

*

Background

About Bill

Taught Intro to CMMI to >1400 people…

…including a few zombies!

NDIA CMMIConference

200820092010

Presentation awards

Bill was last seen trying to escape a zombie horde.

His current whereabouts…

…are unknown

Ground Rules

at the end

’til 11:15

the end the end

?

Cell Phones

Why? >

ON!

Nationwide

DC Metro Area

Locally

People are transformi

ng

Even babies!

“This is the way the world ends; not with a bang or a whimper, but with zombies breaking down the back door.”

Amanda Hocking,Hollowland

4 weeks ago

ZERO: A New Organization

Why CMMI-SVC?

A natural fit!

Prior success w/ our emergency operations

Extension of pre-existing contract

What We KnowAbout Zombies

(So Far)

The Zombie VirusTransmission

Symptoms

Pain, discoloration

1Hour

Fever, dementia

5Hour

Numbing, coma

8 16

Hours

Heart stoppage

20

Hour

Reanimation

23

Hour

Treatment

None(Yet)

Zombie Behavior

Slow

Zombie Behavior

Stupid

(Occasionally) Sexy

Crave human flesh

(and beer)

RELENTLESS!

How to Kill a Zombie

Destroy the

brain!

Cranial penetration

Blunt force

trauma

Decapitation

Even a severed head may be

dangerous.

Careful!

How We’reApplying

CMMI-SVC

STRATEGIC SERVICE

MANAGEMENT (STSM)

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Purpose of STSM

To establish and maintainSTANDARD SERVICESin concert with

and plans.

STRATEGIC NEEDS

STANDARDSERVICESSTRATEGIC NEEDS

Strategic Analysis

Org

aniza

tional

capabilitie

s Cust

om

ers

Market

trends

Com

petito

rsService catalog(revised)

5416

New Zombie Virus TransmissionsWashington DC Metro Area

Market Trends

0 1 2 3 4 5

497

1032271

Weeks since initial transmission

“Develop and deliver the highest quality medical, fire suppression, technical rescue, hazardous materials, water rescue,life safety education,fire prevention andinvestigationservices.”Strategic ObjectivesLast fiscal year

Organizational Capabilities(pre-Zombie)

Customers

Virus spread

ZERO jurisdiction

Collaborators!

Medical profession

als

Police SWATteams

Other jurisdictio

nsVigilante

s

Competitors…?

**

U. S. Army!

Our Newest Partner

 Kill zombies & dispose of their bodies.

Identify dead zombies & notify next of kin.

Provide emergency medical service in the field & transport victims to medical facilities.

Isolate and “process” people infected with the virus who have not yet become zombies.

Support CDC in efforts to further identify transmission methods and find a cure.

Control crowds & prevent zombie-related panic.

Monitor and spread news of the zombie crisis.

Conduct zombie awareness presentations and fund-raising events.

 Our Menu of

Zombie Services

Service Catalog Additions

Kill Zombies

Support the CDC

Center for Disease Control and Prevention

Don’t Be

Zombie Food!

Zombie Awareness

Zombie Pets?

10 minutes

Key Service Levels

3 rings, 97.5 % 99%

NEW!

SERVICE SYSTEM

DEVELOPMENT (SSD)

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Purpose of SSD

To analyze, design,

DEVELOP,integrate, verify, and validate

including service system components, to satisfyexisting or anticipatedservice agreements.

SERVICE SYSTEMS

DEVELOP,

SERVICE SYSTEMS

Backlogof

Desired

Service

Require

-ments

“Fast Track” Development Process

Sprint 1Requirements

Design

Implementation

Testing

Sprint 2Requirements

Design

Implementation

Testing

Sprint 3Requirements

Design

Implementation

Testing

Sources of Requirements

Government

Our field personnel

Other stakeholders Other stakeholders

Design and Implementation

Guidance from noted zombie experts

Max Brooks, author ofThe Zombie Survival

Guide

Verification and Validation

“Zombie Zoo”

Using standard service terminology, people are not considered consumables.

About Terminology

In the zombie apocalypse

About Terminology

they just might be!!!

service system consumable

“It is a truth universally acknowledged that a zombie in possession of brains must be in want of more brains.”

Seth Grahame-Smith,

Pride and Prejudice and

Zombies

SERVICE SYSTEM

TRANSITION (SST)

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Purpose of SST

To

new or significantly changed service system components while managing their effect on

DEPLOY

service delivery.ONGOINGONGOING

DEPLOY

t h e w o r d !

S p r e a d i

n g

Our Biggest Deployment Challenge

GOT ZOMBIES?

CALL 9-1-1

Schools

Churches

Workplaces

Shopping

malls

StreetsBuses

BillboardsApartment buildings

Our poster is everywhere!

Awareness publications…

…even in elementary school

SERVICE DELIVERY

(SD)

4 76521 3

Purpose of SD

To

in accordance with

DELIVER SERVICES

SERVICE AGREEMENTS.

SERVICE AGREEMENTS.

DELIVER SERVICES

Service Requests

Phone calls

…because silence matters

Text messages

Is aSCREAM IN THE DARKa service request?

Request Management System

Leveraging pre-existingemergency response system

But our call center staff…

…is feeling the stress!

It’s getting harder to find qualified people.

Service Agreementsestablished pending

Cash flow = critical!

…to reduce our dependence on volunteers.

INCIDENT RESOLUTION

AND PREVENTIO

N (IRP)

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Purpose of IRP

To ensuretimely and effective

of

and

RESOLUTION

SERVICEINCIDENTS

PREVENTIONof service incidents as appropriate.

SERVICEINCIDENTS

RESOLUTION

PREVENTION

Bob (a zombie hunter) responded to a call.

We were alarmed when his radio went silent.

service incident

We sent additional zombie hunters.

resolution

We found out Bob became zombie food…

…after a zombie grabbed his hair!

underlying cause

This resulted in our new grooming policy.

prevention

CAPACITYAND

AVAILABILITY

MANAGEMENT (CAM)

7654321

To ensure effective service system

and ensure that

are provided and used effectively to support service requirements.

PERFORMANCE

RESOURCES

Purpose of CAM

RESOURCES

PERFORMANCE

Availability ConcernsZombie Hunters

“Is there anything hotter than a cute guy who is armed and dangerous? I think not.”

Stacey Jay,Undead Much

Weapons

…and Ammunition

Vehicles

…and Fuel

Critical Capacity Measures

# of Zombies that Can Be Killed Per Day

# of Victims That Can Be

Accommodated by Area Hospitals

# of Calls That Can Be Handled by the Phone System(s)

Key Service System Representations

Formulas Predicting Virus Spread

Map of Known

Zombie Attacks

The virus has even

reachedPITTSBURGH!!!

SERVICE CONTINUITY

(SCON)

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To establish andmaintain plans to ensure

of services during and following any significant

of normal operations.

CONTINUITY

DISRUPTION

Purpose of SCON

DISRUPTION

CONTINUITY

 Kill zombies & dispose of their bodies.

Identify dead zombies & notify next of kin.

Provide emergency medical service in the field & transport victims to medical facilities.

Isolate and “process” people infected with the virus who have not yet become zombies.

Support CDC in efforts to further identify transmission methods and find a cure.

Control crowds & prevent zombie-related panic.

Monitor and spread news of the zombie crisis.

Conduct zombie awareness presentations and fund-raising events.

 Our Menu of

Zombie Services

Essential FunctionsWe examined our service menu…

Kill zombies

Identified essential functions…

Provide emergencymedical service?

…& not-as-essential functions.

TOO LATE!!

Essential ResourcesFor zombie-killing

VulnerabilitiesContinuity Plan

Out of ammo

Vulnerability

Vulnerability

Out of gas

Continuity Plan

Continuity Plan

All personnel are alsotrained zombie killers

Vulnerability

Death or transformatio

n

WhatYou Can

Do

Join UsWear a nifty badge!

Drive a cool truck!

We need doctors!

Prepare YourselfSeethe CDC website

“A well-trained individual, with nothing but a rock, has a better chance of survival than a novice with the latest technological marvel.”

Max Brooks,The Zombie Survival Guide

Remember Rule #1

Prepare Your Business

Using theCMMI for Servicesas a guide

So that whether there’s a zombie apocalypse…

or not, you still…

STRATEGIC SERVICE

MANAGEMENT

Know what services you should be providing

SERVICE SYSTEM

DEVELOPMENT

Have everything you need to deliver your services

SERVICE SYSTEM

TRANSITION

Can effectively deploy your services

SERVICE DELIVERY

Efficiently handle requests for services

CAPACITYAND

AVAILABILITYMANAGEM

ENT

Have enough of what you need

INCIDENT RESOLUTIO

N AND PREVENTIO

N

Can handle things that go wrong

SERVICE CONTINUIT

Y

Can recover from a disaster

United We Stand

The zombie plague is one of the gravest dangers ever to the survival of our nation.

For yourself….For your family…

Together we can wipe it off the face of the Earth.

For America!

www.CmmiTraining.comBill Smith