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Collaborationwith Alfresco

Carl Rogers - 24 June 2010

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Today...• Collaboration tools available• Suggested usage modes• Expectations – experience with

collaboration• Recommendations – successful

collaboration & dashboard configuration

Tools Available

• Site Dashboard and Dashlets• Wiki• Blog• Document Library• Calendar• Links• Discussions• Members• Search• RSS Feeds

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Suggested Usage Modes

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Suggested Usage Modes

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Leveraging the experience of others

... learning from experience is the worst possible way to learn something.

Learning from experience is one up from remembering. That's not great.

The best way to learn something is when someone else figures it out and tells you: "Don't go in that swamp. There are alligators in there."Clay ShirkyAuthor: Here comes everybody – how change happens when people come togethershirky.com

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Knowledge building process

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Knowledge building process

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Discussion thread starts

Discussion thread starts

Knowledge building process

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Research leads to insight

Consensus is documented

Knowledge building process

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Insight leads to improvement

Consensus leads tostandardisation

Knowledge building process

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Expectations• Contributions from collaborators

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Amount of content contributed

Number of content contributors

ExpectationsOnline Communications• People vastly overestimate their ability

to communicate unambiguously by email• People interpret emails more negatively

than other forms of communication• Email is a more informal/relaxed form of

conversation – people don’t expect to be taken seriously

• More remote communication – more prone to aggressive behaviour

• Text-based messages are inherently more ambiguous – important visual or audible cues are not available

“Don’t flame me, bro’” Michael Marshall, New Scientist, November 19, 2007

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Recommendations• Collaboration does not replace a plan• No such thing as an urgent email• Resist the urge to send an email flame• Respect the contributions of others• Knowledge, like a well kept garden,

needs attention and care in order to grow

• Agree as a group how the tools will be used

• As new users join the group, explain to them the ‘rules of the playground’

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Roles and PermissionsShare works on a role-based permissions system, allowing a site manager to control access to content per-user. There are four standard roles described as follows:• Manager - access to all content and the ability to manage

site membership. This is the role that the creator of a Share site is assigned, but more Managers can be assigned as necessary.

• Collaborator - includes Consumer and Contributor, but adds the ability to modify existing content.

• Contributor - includes Consumer, but adds the ability add new content.

• Consumer - a read only role. A Consumer can only see and download the content in a site, but has no ability to write to existing or add new content.

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Today...• Collaboration tools available• Suggested usage modes• Expectations – experience with

collaboration• Recommendations – successful

collaboration