communication skills rania azmi business administration dept., faculty of commerce, alexandria...
TRANSCRIPT
![Page 1: Communication Skills Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria University Professional Development Committee, Rotaract](https://reader035.vdocument.in/reader035/viewer/2022072016/56649ef65503460f94c0a645/html5/thumbnails/1.jpg)
CommunicatiCommunicationon
SkillsSkillsRania Azmi
Business Administration Dept., Faculty of Commerce, Alexandria University
Professional Development Committee, Rotaract Alex. Metropolitan, District 2450
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Who needs to know what I now know?Who needs to know what I now know?
Who knows what I need to know?Who knows what I need to know?
Sharing Information
Communication should be two ways
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InformationInformation
ResultsResults
UnderstandingUnderstanding
Decisions & ActionsDecisions & Actions
Communication Model
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Understanding is seeing others reality the way they see it .
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1. Make understanding your goal or objective.
2. Take the attitude of a learner.
3. Value the speaker.
4. Manage internal & external barriers.
5. Screen out misunderstanding.
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Ultimately, in a conversation, who bears the responsibility to
ensure that understanding occurs ?
I Do !
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Who is more effective: the manager with right answers,
or the manager with the right questions?