Communicationsin Computer and Information Science 886

Commenced Publication in 2007Founding and Former Series Editors:Phoebe Chen, Alfredo Cuzzocrea, Xiaoyong Du, Orhun Kara, Ting Liu,Dominik Ślęzak, and Xiaokang Yang

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Simone Diniz Junqueira BarbosaPontifical Catholic University of Rio de Janeiro (PUC-Rio),Rio de Janeiro, Brazil

Joaquim FilipePolytechnic Institute of Setúbal, Setúbal, Portugal

Igor KotenkoSt. Petersburg Institute for Informatics and Automation of the RussianAcademy of Sciences, St. Petersburg, Russia

Krishna M. SivalingamIndian Institute of Technology Madras, Chennai, India

Takashi WashioOsaka University, Osaka, Japan

Junsong YuanUniversity at Buffalo, The State University of New York, Buffalo, USA

Lizhu ZhouTsinghua University, Beijing, China

More information about this series at http://www.springer.com/series/7899

Natrah Abdullah • Wan Adilah Wan AdnanMarcus Foth (Eds.)

User Scienceand Engineering5th International Conference, i-USEr 2018Puchong, Malaysia, August 28–30, 2018Proceedings

123

EditorsNatrah AbdullahUniversiti Teknologi MARAShah AlamMalaysia

Wan Adilah Wan AdnanUniversiti Teknologi MARAShah AlamMalaysia

Marcus FothQueensland University of TechnologyBrisbane, QLDAustralia

ISSN 1865-0929 ISSN 1865-0937 (electronic)Communications in Computer and Information ScienceISBN 978-981-13-1627-2 ISBN 978-981-13-1628-9 (eBook)https://doi.org/10.1007/978-981-13-1628-9

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Preface

i-USEr 2018 (International Conference on User Science and Engineering) is a biennialconference that began its journey as a brainchild of a group of HCI enthusiasts andresearchers from the Universiti Teknologi MARA Malaysia. It serves as a platform forpractitioners and researchers from academia, industry, and government agencies toshare their research insights and innovations within the field of human–computerinteraction (HCI) and user experience (UX).

This year’s conference celebrated the growth of the HCI field, which traversedacross disciplines and technological aspects encompassing both tangible and intangibleelements. The papers this year illustrate how HCI is inclusive and omnipresent withinthe domains of informatics, Internet of Everywhere, quality of life and others, more sowith a diverse range of users and possibilities. The discussions brought forth by thepapers further prove that the marriage between HCI and various application domainshas resulted in a variety of user requirements, needs, and experiences, converting toever-changing symbiotic conditions. Hence, it is only fitting that this year’s theme was“Traverse for Diverse.”

This year, i-USEr received a high number of submissions. With a thoroughdouble-blind review process, 32 papers of high quality were selected for presentation asfull papers. This volume contains 32 full papers presented at i-USEr 2018.

To further celebrate i-USEr 2018, we invited globally recognized keynote speakersand organized workshops to give opportunities for participants to put traverse todiverse as a form of practice. We believe i-USEr 2018 could further position HCI as ahumane-technological-experience design and development strategy discipline but thiswould not be possible without the trust and participation of the authors who chosei-USEr 2018 as a venue for their publications. Some of the authors have been with ussince our infancy – thank you all for the support. Also, my utmost gratitude to thecommittee members for their unwavering commitment in ensuring i-USEr 2018 was asuccess.

We hope you find the proceedings compelling and thought-provoking, furtherinspiring ever more revolutionary research at the future. We hope to have your par-ticipation again at the next i-USEr 2020. Here’s to the future of human-centeredexperience. Let’s make it happen!

July 2018 Natrah Abdullah

Organization

i-USEr 2018 was organized by the Technical Committee of the Faculty of Computerand Mathematical Sciences, Universiti Teknologi MARA, Shah Alam, Selangor,Malaysia, and co-organized by the International Islamic University, Malaysia,Universiti Teknologi Malaysia, Universiti Utara Malaysia, and Malaysian GlobalInnovation and Creative Centre (MAGIC).

Organizing Committee

Patron

Hassan Said Universiti Teknologi MARA, Malaysia

Advisors

Azlinah Hj Mohamed Universiti Teknologi MARA, MalaysiaAbdul Wahab Abdul

RahmanInternational Islamic University, Malaysia

Wan Adilah Wan Adnan Universiti Teknologi MARA, Malaysia

Founding Chair

Nor Laila Md Noor Universiti Teknologi MARA, Malaysia

General Chair

Natrah Abdullah Universiti Teknologi MARA, Malaysia

Co-chairs

Murni Mahmud International Islamic University, MalaysiaMasitah Ghazali Universiti Teknologi Malaysia, MalaysiaTorkil Clemenson Copenhegan Business School, Denmark

Co-chair (Finance)

Fariza Hanis Abdul Razak Universiti Teknologi MARA, Malaysia

Co-chair (Operations)

Nurulhuda Noordin Universiti Teknologi MARA, Malaysia

Program Chairs

Wan Adilah Wan Adnan Universiti Teknologi MARA, MalaysiaAfdallyna Fathiyah Harun Universiti Teknologi MARA, Malaysia

Emma Nuraihan MiorIbrahim

Universiti Teknologi MARA, Malaysia

Zatul Amilah Shaffiei Universiti Teknologi MARA, MalaysiaMuna Azuddi International Islamic University, Malaysia

Secretariat

Suzana Zambri Universiti Teknologi MARA, MalaysiaMudiana Mokhsin Universiti Teknologi MARA, Malaysia

Treasurer

Nor Aziah Daud Universiti Teknologi MARA, Malaysia

Publication Chairs

Fauziah Redzuan Universiti Teknologi MARA, MalaysiaSiti Aida Sheikh Hussin Universiti Teknologi MARA, MalaysiaSuriyati Razali Universiti Teknologi MARA, MalaysiaSaidatul Rahah binti Hamidi Universiti Teknologi MARA, MalaysiaNor Hayati Abd Hamid Universiti Teknologi MARA, Malaysia

Doctoral Consortium

Rogayah Abd Majid Universiti Teknologi MARA, Malaysia

Workshop

Jasber Kaur a/p Gian Singh Universiti Teknologi MARA, Malaysia

Publicity

Fauzi Mohd Saman Universiti Teknologi MARA, MalaysiaJuhaida Ismail Universiti Teknologi MARA, MalaysiaHazwani Mohd Mohadis International Islamic University Malaysia, Malaysia

Website

Ahmad Iqbal HakimSuhaimi

Universiti Teknologi MARA, Malaysia

Logistics

Azhar Abd Aziz Universiti Teknologi MARA, MalaysiaAhmad Zambri Shahuddin Universiti Teknologi MARA, Malaysia

Food and Beverages

Norisan Abd Karim Universiti Teknologi MARA, Malaysia

VIII Organization

Program Committee

Abdul Rahman AhmadDahlan

International Islamic University Malaysia, Malaysia

Afdallyna Fathiyah Harun Universiti Teknologi MARA, MalaysiaAhmad Iqbal Hakim

SuhaimiUniversiti Teknologi MARA, Malaysia

Aliimran Nordin Universiti Kebangsaan Malaysia, MalaysiaAlipta Ballav Cerner Healthcare Solutions Private Ltd., IndiaAmitkumar Manekar Shri Sant Gajanan Maharaj College of Engineering,

IndiaAnitawati Mohd Lokman Universiti Teknologi MARA, MalaysiaAriffin Abdul Mutalib Universiti Utara Malaysia, MalaysiaAshutosh Kumar Dubey Jk Lakshmipat University, IndiaAzhar Abd Aziz Universiti Teknologi MARA, MalaysiaAzlan Ismail Universiti Teknologi MARA, MalaysiaAzrina Kamaruddin Universiti Putra Malaysia, MalaysiaCarina Gonzalez-González Universidad de La Laguna, SpainCarsten Röcker Fraunhofer IOSB-INA, GermanyChui Yin Wong Universiti Multimedia Malaysia, MalaysiaCristian Rusu Pontificia Universidad Catolica de Valparaiso, ChileDaniela Quiñones Pontificia Universidad Catolica de Valparaiso, ChileDipti Theng H. Raisoni College of Engineering, IndiaDusan Simsik Technical University of Kosice, SlovakiaEllya Zulaikha Institute of Technology of Sepuluh Nopember,

IndonesiaEmma Nuraihan Mior

IbrahimUniversiti Teknologi MARA, Malaysia

Fariza Hanis Abdul Razak Universiti Teknologi MARA, MalaysiaFatma Meawad University of Glasgow, UKFauzi Mohd Saman Universiti Teknologi MARA, MalaysiaFauziah Redzuan Universiti Teknologi MARA, MalaysiaHanif Baharin Universiti Kebangsaan Malaysia, MalaysiaHarry B. Santoso Universitas Indonesia, IndonesiaHazwani Mohd Mohadis International Islamic University Malaysia, MalaysiaJasber Kaur Universiti Teknologi MARA, MalaysiaJaved Anjum Sheikh The University of Lahore, PakistanJim Ang University of Kent, UKJoão Manuel R. S. Tavares Universidade do Porto, PortugalJuliana Aida Abu Bakar Universiti Utara Malaysia, MalaysiaKannadhasan S. Tamilnadu Polytechnic College, IndiaKrzysztof Walczak Poznań University of Economics and Business, PolandLili Nurliyana Abdullah Universiti Putra Malaysia, MalaysiaMadihah S. Abd. Aziz International Islamic University Malaysia, MalaysiaMark Apperley University of Waikato, New ZealandMasitah Ghazali Universiti Teknologi Malaysia, Malaysia

Organization IX

Mohd Kamal Othman Universiti Malaysia Sarawak, MalaysiaMohd Salihan Ab Rahman King Saud University, Saudi ArabiaMudiana Mokhsin Universiti Teknologi MARA, MalaysiaMuna Azuddin International Islamic University Malaysia, MalaysiaNatrah Abdullah Universiti Teknologi MARA, MalaysiaNor Aziah Daud Universiti Teknologi MARA, MalaysiaNor Hayati Abdul Hamid Universiti Teknologi MARA, MalaysiaNorasykin Mohd Zaid Universiti Teknologi Malaysia, MalaysiaNorisan Abdul Karim Universiti Teknologi MARA, MalaysiaNovia Admodisastro Universiti Putra Malaysia, MalaysiaNurulhuda Noordin Universiti Teknologi MARA, MalaysiaRahmad Dawood Universitas Syiah Kuala, IndonesiaRaini Hassan International Islamic University Malaysia, MalaysiaRichie Moalosi University of Botswana, BotswanaRodrigo Campos Bortoletto São Paulo Federal Institute of Education, Science

and Technology, BrazilRogayah Abdul Majid Universiti Teknologi MARA, MalaysiaRoslina Ibrahim Universiti Teknologi Malaysia, MalaysiaRozianawaty Osman University of Reading, UKSaidatul Rahah Hamidi Universiti Teknologi MARA, MalaysiaSharifa Alghowinem Prince Sultan University, Saudi ArabiaSilvia de Los Rios Perez Universidad Politecnica de Madrid, SpainSisira Adikari University of Canberra, AustraliaSofianiza Abd Malik Prince Sultan University, Saudi ArabiaSolomon Adepoju Federal University of Technology, NigeriaStefan Sütterlin Østfold University College, NorwaySuriyati Razali Universiti Teknologi MARA, MalaysiaSuzana Basaruddin Universiti Selangor, MalaysiaSuzana Zambri Universiti Teknologi MARA, MalaysiaSyahida Hassan Universiti Utara Malaysia, MalaysiaSyariffanor Hisham Universiti Teknikal Malaysia, Melaka, MalaysiaUte Klotz Lucerne University of Applied Sciences and Arts,

SwitzerlandVirginia Souto Universidade de Brasília, BrazilWan Abdul Rahim Wan

Mohd IsaUniversiti Teknologi MARA, Malaysia

Wan Hussain Wan Ishak Universiti Utara Malaysia, MalaysiaWan Norizan Wan Hashim Universiti Malaysia Sarawak, MalaysiaYashwanth Sai Reddy Vyza TU Delft, The NetherlandsZatul Amilah Shaffiei Universiti Teknologi MARA, Malaysia

X Organization

Organizers

Organized by:

Universiti Teknologi MARA

Co-organized by:

International Islamic University Malaysia

Malaysian Global Innovation and Creativity Centre (MAGIC)

Co-sponsored by:

Kuala Lumpur ACM SIGCHI Chapter

Faculty of Computer and Mathematical Sciences

Universiti Utara MalaysiaUniversiti Teknologi Malaysia

Organization XI

Contents

Design, UX and Usability

Evaluating Construction Defect Mobile App Using Think Aloud. . . . . . . . . . 3Zan Azma Nasruddin, Azleen Markom, and Maslina Abdul Aziz

Emotional Response Towards Cultural-Based E-Government Portal DesignUsing Card Sorting Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Farez Mahmood, Wan Adilah Wan Adnan, Nor Laila Md Noor,and Fauzi Mohd Saman

Informing Technological Enhancements Through Art: Practitioners’Perspectives and Reflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Afdallyna Fathiyah Harun, Noris Mohd Norowi, Hanif Baharin,Khairul Anuar Mt Nawi, and Adam Salehuddin

A Systematic Review on Digital Technology for Enhancing UserExperience in Museums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Nurul Fathihin Mohd Noor Shah and Masitah Ghazali

Design and Development of Mobile Augmented Realityfor Physics Experiment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Juliana Aida Abu Bakar, Valarmathie Gopalan, Abdul Nasir Zulkifli,and Asmidah Alwi

Towards Understanding the Concept of Tourism Experience Sharing. . . . . . . 59Noor Durani Binti Jamaluddin, Wan Adilah Wan Adnan,Nurulhuda Noordin, Nor Laila Md Noor,and Ahmad Iqbal Hakim Suhaimi

A Comparative Study on E-Government Website Design Between Malaysiaand United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Nasrah Hassan Basri, Wan Adilah Wan Adnan,and Hanif Baharin

Evaluating Students’ Emotional Response in Augmented Reality-BasedMobile Learning Using Kansei Engineering . . . . . . . . . . . . . . . . . . . . . . . . 79

An-Nur Atiqah Khairuddin, Fauziah Redzuan,and Nor Aziah Daud

HCI and Underserved

Usability and Design Issues of Smartphone User Interface and Mobile Appsfor Older Adults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Chui Yin Wong, Rahimah Ibrahim, Tengku Aizan Hamid,and Evi Indriasari Mansor

Exploring Blind Users’ Experience on Website to Highlight the Importanceof User’s Mental Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Suraina Sulong and Suziah Sulaiman

A Conceptual Framework for Co-design Approach to Support ElderlyEmployability Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Marlina Muhamad, Fariza Hanis Abdul Razak, and Haryani Haron

Evaluation of Video Modeling Application to Teach Social InteractionSkills to Autistic Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Iman Nur Nabila Binti Ahmad Azahari, Wan Fatimah Wan Ahmad,and Ahmad Sobri Hashim

Investigating the Effect of Exploring Multimodal Maps at DifferentOrientations on Blind User’s Cognitive Maps and Sense of Directions. . . . . . 136

Nazatul Naquiah Abd Hamid, Wan Adilah Wan Adnan,Fariza Hanis Abdul Razak, and Zatul Amilah Shaffie

Adaptive Web-Based Learning Courseware for Students with Dyscalculia . . . 148Jasber Kaur, Rogayah Abdul Majid, and Noorafini Abdul Wahab

Technology and Adoption

Gamification and Augmented Reality Utilization for Islamic ContentLearning: The Design and Development of Tajweed Learning . . . . . . . . . . . 163

Nurtihah Mohamed Noor, Rahmah Lob Yussof, Fakhrul Hazman Yusoff,and Marina Ismail

Adoption of Customer Centered Service in Public University: A Case Studyin Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

NorHapiza Mohd Ariffin and Norfarizan Mohd Daud

The Implementation of Gamification in Massive Open Online Courses(MOOC) Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Nur Fatihah Abu Bakar, Ahmad Fadhil Yusof, Noorminshah A. Iahad,and Norasnita Ahmad

Data Analysis on the Performance of Technology Sector in Malaysiawith Entropy-TOPSIS Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Lam Weng Siew, Lam Weng Hoe, and Liew Kah Fai

XIV Contents

Human Centered Computing

Usability Evaluation and Recommendation According to FactorsAffecting Purchase Intention: Qlapa.Com–An Indonesian LocalHandmade Marketplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Rahma Khairunisa Nursalamah, Harry Budi Santoso,and R. Yugo Kartono Isal

Preliminary Study of JunoBlock: Marker-Based Augmented Realityfor Geometry Educational Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Julio Cristian Young and Harry Budi Santoso

Importance of User Experience Aspects for Different SoftwareProduct Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Harry Budi Santoso and Martin Schrepp

Designing a Mobile-Based Solution for Self-management of Chronic Pain . . . 242Fatma Meawad, Su-Yin Yang, Fong Ling Loy, Ee Joe Chang,and Muhammad Halim Isryad

HCI and IT Infrastructure

A Pattern to Predict the Occurrence of Moment of Information OverloadDuring Online Information Searching . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Natrah Abdullah and Nur Amirah Mustapar

A Comparison of Gestural and Touch-Based Interface for Designinga Virtual Percussion Instrument. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Hoo Yong Leng, Noris Mohd Norowi, and Azrul Hazri Jantan

The Issues of Halal Inspection Process from the Perspective of Demandand Supply Side in Malaysia Halal Certification System . . . . . . . . . . . . . . . 277

Mohd Zabiedy Mohd Sulaiman, Nurulhuda Noordin,Nor Laila Md. Noor, Ahmad Iqbal Hakim Suhaimi,and Wan Abdul Rahim Wan Mohd Isa

Towards Achieving the Efficiency in Zakat Management System:Interaction Design for Optimization in Indonesia. . . . . . . . . . . . . . . . . . . . . 289

Muharman Lubis and Anik Hanifatul Azizah

An Investigation on a Suitable Information Structure of a MuseumEnvironment for Large Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Fasihah Mohammad Shuhaili, Suziah Sulaiman,Saipunidzam Mahamad, Aliza Sarlan, and Ahsanullah Abro

Security Evaluation of Distortion Technique for Graphical Authentication . . . 313Mohd. Helmi Mat Lazim and Nur Haryani Zakaria

Contents XV

HCI and Analytics

A Study on Supporting Factors of Digital Workplace Diffusionin Public Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Mohamad Kamal Md Dahlan, Natrah Abdullah,and Ahmad Iqbal Hakim Suhaimi

The PDCA Cycle of ISO/IEC 27005:2008 MaturityAssessment Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Rokhman Fauzi, Suhono H. Supangkat, and Muharman Lubis

Measuring User Experience of Mobile Augmented Reality SystemsThrough Non-instrumental Quality Attributes . . . . . . . . . . . . . . . . . . . . . . . 349

Shafaq Irshad, Dayang Rohaya Awang Rambli,Nur Intan Adhani Muhamad Nazri, Siti Rohkmah binti Mohd Shukri,and Yusoff Omar

Exploratory Study on Multimodal Information Presentation for MobileAR Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Nur Intan Adhani Muhamad Nazri, Dayang Rohaya Awang Rambli,and Shafaq Irshad

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

XVI Contents