Community, Health and Social CarePolicy and Practice Seminar

1 March 2007

Review of the Year

Anne Williams

The inverted triangle of care

It has been you

What have we done to

improve the life chances of Salford citizens and to promote the independence of individuals and communities in Salford

in 2006/2007?

• Helped 28 more people into work• Commissioned (with Housing) Handy Persons Service• 242 people using Direct Payments• With the PCT supported over 1200 people to quit

smoking• Developed reminiscence service in over 20 residential

homes – over 300 attendances• Enabled 1,112 people to access Drug Treatment• Delivered 25,500 pieces of equipment to enable

independent living• Used sport to help drug users to ‘kick their habit’

• Enabled 290 people with mental health problems to access leisure facilities city wide and a further 80 to attend community based activities

• Helped 1436 people to regain independence through the Homecare Re-ablement Service

• Increased visitors to museums and Ordsall Hall to 118,000

• Welcomed 3,000 migrants workers to the City to date• Supported Healthy Hearts programme – 560

attendances• With Housing arranged 637 major and minor

adaptations to people’s homes

• Had 1700 contacts with Refugees and Asylum Seekers at Salford Museum

• Contributed to a 4.4% reduction in overall crime since 2004

• Established that 95% of library users are happy with their library

• Supported a top national level of people supported at home

• Brought £300,000 into the city for Arts in Communities• Enabled 4 older people with Learning Difficulties to get

their own front door (and supported 40 people with learning difficulties to live independently)

What have people said about us?

“You have lifted our spirits and helped to remove despair from the present and worry about the future”

“Everyone has been so kind and caring, their help has meant so much”

“Thank you for the wonderful care of our precious mum”

What have people said about us?

“So professional, caring and most of all having a sense of humour, it’s been a pleasure knowing you all”

“The help, support and assurances we have received from all at Salford Social Services has been, without question, most welcome, impressive and professional.”

What have people said about us?

This tremendous achievement [three star rating] is a credit to all the hard work that you, your staff, local councillors and carers have put into social care over the years and it is excellent news for service users and for the most vulnerable people in our society”

How have we supported you to deliver such success?

Training and Staff Development Strategy delivered:• 112 people achieving NVQ Level 2• 34 people achieving NVQ 2 or 3 in Administration• 50 people achieving NVQ3 Care• 22 people achieving NVQ4• 6 people achieving NVQ Level 5

How have we supported you to deliver such success?

• 14 managers going through Transform Programme• 12 social workers achieved PQ• 5 social workers achieved ASW• 30 colleagues undertaking ECDL• Over 1000 staff attended other training activitiesAND• Regular supervision• Annual appraisals

Our Local ‘Champions’

• Julie Blagden – Local Government Employee of the Year

• Susan Watts – National ECDL Champion

• And all our local winners of awards

And …

• Gaining Investors in People accreditation

• 3 Stars and Excellent Prospects for Adult Social Care

• Excellent evaluation of Neighbourhood Management

• 2 Stars for Culture and Leisure

What’s Next?

Community strategyEngagement, empowerment, environment,

safety, housing, learning

Promotion and well-being policies

Specialist care

Citizens

Individuals, families, communities

Direct users & carers

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The inverted triangle of care – The Next Steps:

Citizenship, Inclusion and Independence

Health, social care,housing

Public services,Voluntary organisations,faith communities

All partners

Source: All our tomorrows, - ADSS, LGA

The Next Steps

• Easier one stop access for people with physical and sensory disabilities

• Better and more accessible leisure facilities for all Salford citizens

• Greater devolved budgets/decision making for local communities

• More home-based assessment for older people with dementia

• Wider choice of housing options for adults with extra needs• Improving access and facilities at Ordsall Hall

The Next Steps

• Better access to libraries and information services through new Lift centres and new mobile library

• Better access and choice for people with disabilities looking for work

• Reduced waiting times for Major Adaptations

• New Centre of Excellence for older people with dementia

• Greater information available through website, Ask Sid

• Easier access to health and social care through integrated teams

• Greater availability of intermediate care

Context

• Tight budget and the need to delivery efficiencies.• Harder inspection standards for Culture, Leisure and

Adult Social Care• Excellent record of performance improvement