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Company portraitmobile test solutions
MOBILE INTERNETUser Experience Testing
Success in the mobile internet market lies with the user experience. The quality and
performance of mobile browsing, mobile searching and other mobile services such as Google
MapsTM and FacebookTM will determine whether users remain loyal to an operator or start
looking around.
Ensuring subscriber quality of services – and stopping churn – requires proactive
network testing of everything you want, everywhere you like. Only in this way can you
spot and correct weaknesses before your customers do.
MOBILE VOICELeveraging Speech Services
While voice traffic will continue to be a major revenue earner for mobile networks, mobile
data usage is expected to increase along with the on-going rollout of mobile broadband net-
works and the proliferation of a new type of Smart Phone or mobile Internet device.
We at Ascom Mobile Test Solutions are geared to support your testing needs – be
it voice, data, video or the now fast growing mobile Internet services. We are the masters
at testing speech quality – and ahead of the curve in testing the next big wave of mobile
Internet.
AsCOM CORpORATE pROfILEn 1,800 employees worldwiden Subsidiaries in 18 countriesn Operational revenue $490 millionn Business focus: ‘Mission Critical Communications’n Ascom registered shares (ASCN) listed on SWX Swiss Exchangen Strong financial position, no debts on balance sheet
OUR CORE VALUEsn Responsibilityn Competencen Talentn Ambition
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Capturing opportunities as mobile internet traffiC inCreases
MOBILE TEsT sOLUTIONsA Unique Partner
As the leader in user experience testing, Ascom Mobile Test Solutions (MTS) has shown
16 years of growth and innovation. The recent acquisitions of Argogroup and Comarco
Wireless Test Solutions, together with the binding agreement in March 2009 to purchase the
TEMS business unit from Ericsson, have made Ascom the world leader in testing the complete
value chain: from network optimisation and benchmarking to mobile services testing.
Customer benefits
Network operators can now count on Ascom to help them:n Stop churn with well tested mobile servicesn Ensure faults are fixed before the subscribers see themn Stop revenue leaks with accurate revenue assurance and roaming programsn Offer seamless services with regression testing on system changesn React quickly to unforeseen issues by monitoring their network 24 x 7n Check the competitive landscape with network benchmarkingn Maximise the performance of all their radio technologies
With its unique product range, skill sets, service offerings and
extensive experience, Ascom is the best partner for mobile operators’
test and measurement requirements.
MTs – KEy fACTsn Supplier of advanced QoS benchmarking and
diagnostic systemsn Symphony Platforms – QVoice and Monitor Master
– used by most cellular operators and infrastructure
suppliersn Innovative leadership and experiencen Unrivalled ‘knowledge database’n State-of-the-art equipment enables operators to
guarantee quality and performancen Best-in-class companyn Excellent customer and partner relationshipsn Headquarters in Solothurn, Switzerlandn 19 offices worldwide, over 180 highly qualified
employees
n 213 customers in more than 75 countriesn 16 years activities in Mobile Network Quality testingn GSM-A, ETSI, ITU and EFQM membern ISO 9001:2008 certifiedn EFQM ‘Recognized for Excellence’n Various High-Tech Innovation Awardsn 22 patents in Mobile QoS testingn General Manager – Mr. Beat Gerber
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IN pERspECTIVE A Reputation Built on Customer focus and Best-in-Class
Industry Expertise
Technology, innovation and inventive spirit have character-
ized MTS from the very beginning. These factors of success also
remain our driving forces. For only in this way will we fulfill our
mission to be worldwide number one in ‘User Experience’ Testing
of cellular networks.
MTS is a rich collection of mobile network test systems
and service, logically integrated yet each retaining its own ex-
perience. Our strength comes from almost 180 people – spread
across Europe, North America, and Asia Pacific – each with a
unique ability to contribute and add value.
MTS has been involved in mobile network testing from
the beginning – shortly after the birth of GSM in 1991 when
commercial service started. We were the first company to offer
operators a quality assessment tool that perceived performance
from the subscriber point of view. Well before the expression
‘User Experience’.
symphonyTesting and Monitoring �rom the Mobile User�s perspecti�e �� Content�� ser�ices and Net�or�� Transmission �uality�rom the Mobile User�s perspecti�e �� Content�� ser�ices and Net�or�� Transmission �uality the Mobile User�s perspecti�e �� Content�� ser�ices and Net�or�� Transmission �uality
Data AcquisitionMonitoring & Measurements
Post ProcessingTurning Data into In�ormation
System ManagementControl & Administration
QVoice Symphony QVoice Presentation Fleet Manager
QVoice Companion Field Analyzer Monitor Master Quality Manager
QVoice Smart Box Office
Symphony Multi Monitor Master Projector
Monitor Master
Performance Master
QVS
Scanners
�Voice smart �Voice Companion �Voice symphony
scanners Monitor Master (Agent X200/X1000) post processing
From that point on, we’ve continued to grow to become the
world’s largest developer and distributor of high-performance
mobile test systems. In the process, the name Ascom has become
well-known to mobile operators and virtually synonymous with
‘innovation and highest quality.’
MTs BRANDsThe symphony port�olio
Ascom MTS markets its products under the name Symphony
– an umbrella brand for the larger combined product portfolio.
The name represents evolution and our single, new, power-
ful organization, already associated with excellence by all our
users.
DEpTh & BREADThTest E�erything you Want�� E�ery�here you Li��e;
on All Net�or��s
Ensuring subscriber satisfaction is hard. So, network op-
erators and service providers have a tough challenge, one that
Ascom’s know-how and unparalleled range of test solutions can
help resolve.
From voice, text, and games to WiFi, web, and video, if a
mobile subscriber can do it, Ascom equipment can measure it
– even over-the-air and on the move.
Ascom‘s Symphony portfolio includes walk/drive testing,
service testing and monitoring as well as powerful reporting on
complex scenarios. Our unique Symphony range yields the most
complete picture of the mobile user experience, from radio trans-
mission, roaming, and billing to contents delivery.
For engineering users, the Symphony range delivers root
cause analysis on radio issues, ad hoc contents and delivery test-
ing, regression testing, and in particular testing of all new mobile
data services.
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OUR WORLDImpressive User Base
Ascom MTS is proud of its large installed base of quality test
and measurement systems. Our customers touch every geographic
corner of the world and consist of Network Operators, Service
Providers, Consultants, Regulators and Equipment Manufacturers.
2000 Systems
100 Countries
25 Regulators
9 Independent drive-test consultants
6 Infrastructure manufacturers
Our global product lines support every major air interface:
GSM/EDGE, GPRS, WCDMA/CDMA, TDMA 1xEVDO, 1xEVDO Rev A,
HSUPA/HSDPA, iDEN, TD-SCDMA, WiMAX, and LTE – making for
happy customers everywhere:n Europe – 120 customersn Middle East – 18 customersn Africa – 20 customersn Asia – 35 customersn Americas – 20 customers
Our sales and support resources are located around the world.
This ideal position allows us to address the technical and business
needs of customers who also have a global vision of activity.
RELIANCE AND EXpERIENCEBenefits
For the past 16 years, Ascom Mobile Test Solutions has
been earning your trust by providing efficient network testing
systems in a class of its own. We are proud that our first QVoice
customer is still our customer after all this time. We have proven
to our customers that we are always going to be there for them,
year after year, release after release.
Unmatched ‘subscriber experience’ testing experience
– gained from close work with major clients and our quest to
innovate – makes Mobile Test Solutions a valuable resource. We
understand the diversity of user requirements. And, no other
company in the industry knows more about ‘User Experience’
testing of cellular networks than we do.
Ascom MTS has a stable company history and we offer
more than systems. Users receive in-depth training; have access
to a ‘Hot line’ staffed by friendly qualified experts; are invited to
interactive workshops and are entitled to an array of publica-
tions and web support.
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pATENTsAcknowledged Innovation
Mobile Test Solutions has been issued more than 22 patents
worldwide, attesting to the fact that Ascom leads with innova-
tive engineering and continues to invest to support the evolving
user experience testing requirements of mobile operators.
RECOgNITIONEurope: Received EFQM Institute’s ‘Recognised for
Excellence in Europe’ title in 2005. This award is presented to
companies judged to be the best in their category. Winners are
exceptional organizations that have demonstrated sustainable
excellence in all aspects of the EFQM Excellence Model, including
Engineering Innovation, Leadership and Constancy of Purpose as
well as Customer Focus.
North America: The 2008 Product of the Year in Tele-
communications was awarded by AeA to Ascom-Comarco for
the Symphony line of optimization and benchmarking products.
AeA is the largest high-tech trade association in the USA and
represents 2,500 companies in all segments of the technology
industry. High-Tech Innovation Awards are presented to honor
top innovators in technology and education.
RELATIONshIpsBusiness relationships are paramount to the success of MTS.
Every partnership we hold is influenced by one central theme:
to leverage ideas, technologies and alliances that will supply our
customers with cutting-edge, profitability-enhancing solutions
in all areas of mobile multimedia network testing.n Major cellular groups worldwiden Media companiesn Main operators in Europe, North America, and Asian Leading specialist companies in speech, video
and cellular technologiesn Infrastructure manufacturersn Telecom regulators
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Ascom reserves the right to change specifications without notice. Ascom acknowledges all registered trademarks appearing herein.
BENChMARKINg AND CONsULTINgAdditional Services
While many operators still perform their own drive tests,
outsourcing is still requested – particularly when multi-country
reports are required. Upon request, Mobile Test Solutions, with
its unrivalled expertise, also provides complete drive test ser-
vices, offering tailored reports as specified by the client.
Ascom MTS consulting is another area where our knowl-
edge database plays a role. Users are encouraged to discuss
specific needs; and solutions can be offered.
ACTIVITIEsInvolvement and Participation
n ITU International Telecommunications Unionn ETSI European Telecommunications Standardization
Instituten Mobile World Congressn CTIA Wirelessn GSM Congressesn International conferences and seminarsn Country specific emerging technologies workshops
Think Like a User – Test Like an Engineer
Ascom (s�itzerland) Ltd Ascom Inc. Argogroup Interacti�e Ltd Glutz-Blotzheim-Strasse 3 25541 Commercentre Drive, Suite 100 (Subsidiary of Ascom (UK) Ltd) CH-4503 Solothurn | Switzerland Lake Forest | CA 92630 | USA Oak House, Shackleford Road T + 41 32 624 21 21 T +1.949.614.8700 Elstead | Surrey GU8 6LB | UK F + 41 32 624 21 43 F +1.949.598.3693 T +44 1252 705705 www.ascom.com/mts F +44 1252 705706