complaints for 2016-278 (wifi hotspot blocking)-zendesk (2015)

8/19/2019 Complaints for 2016-278 (Wifi Hotspot Blocking)-Zendesk (2015)

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Ticket: # 62935 - Not getting speed I paid for and forced hotspots.Date: 1/1/2015 9:47:39 PMCity/State/Zip: Montgomery, Illinois 60538

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Description

Comcast has not given me the speeds I pay for and they keep turning on their WiFi hotspot even afterI have requested they do NOT do it. If I download anything from anywhere get speeds of 3mb or

slower, and most of the time it is slower. Speedtest.net reports that I get nothing close to what I pay

for https://reader009.{domain}/reader009/html5/0730/5b5ee79b8a3a6/5b5ee79c935b8.png. I wish sombecause several complaints to them have NOT changed a thing and there is NO ONE in my area that

advertises the same speeds. Comcast is the only to advertise them, yet they don't output them.


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Ticket: # 65296 - Comcast networkDate: 1/4/2015 2:03:45 AMCity/State/Zip: Buffalo Grove, Illinois 60089

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Description

We have not had continuous, reliable connectivity to the Comcast network for over a year. We havehad multiple technicians come to our home and numerous technical support reps over the phone

address the issue. I would like to see the report history that Comcast has of the calls we have made

for assistance over the phone and with in person repair technicians here at our home. No one hasthe fix for our problem. We have lost hours and hours and hours of time with this problem. Each

repair or change to our system that is made is assured to us by the technician that it will resolve our

lack of connectivity to the Comcast network. Each repair/change lasts for a few hours, once it lasteda day, and then no connection again. We were even encouraged to lease the Comcast router on a

monthly basis since this would solve our problem of poor or no connectivity rather than using the

Linksys we owned. So we have been leasing it on a monthly basis and nothing has improved, in fact

it is growing worse and worse. Usually the connectivity issues show up at night and on weekendswhen more residents of the complex are here. We pay the bill in FULL each month but get sporadic

service. We had a series of 3 technicians come here and one actually gave us a separate channelfrom the other residents in the building. This did nothing to assist in our access to the Comcast

network. I can restart the router 3-12 times per day, and shut down my pc as many as 10-25 times

per day, sometimes 10-12 times per hour because of continuous "you are connected to the network"

issues. Every single Comcast rep has a different repair strategy. None work. NONE. I believe

Comcast's acceptance of full payment from us on a monthly basis and not providing service to us

constitutes fraud. We have lived with this inferior service and decided to report it to the FCC. Inaddition to add insult to injury one of the Comcast technicians made our home a wifi hotspot for up to

5 strangers to use unbeknown to us. We had to read about it. No one informed us. So others have

access to our connectivity and we get to pay the price for unreliable and now shared, service!Outrageous. This too should be classed as fraudulent, we never knew we were paying the monthly

bill so others could access our wifi for their own personal use.


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Ticket: # 67428 - Hotels being allowed to block WiFi of personal devices.Date: 1/5/2015 6:48:48 PMCity/State/Zip: Kings Mountain, North Carolina 28086

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Description

I would ask that hotels not be granted the right to block WiFi of personal devices. This would force theguest to pay a ridiculous fee for internet usage.

Thank you.


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Ticket: # 77221 - someone is computer hacking in neighborhood and jamming wifisignalsDate: 1/11/2015 1:33:08 PMCity/State/Zip: Bettendorf, Iowa 52722

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DescriptionI filed an IC3 complaint last year and about 2 years ago regarding computer hacking in my

neighborhood. I called the FBI locally and I will do it again to get these people. They have Ddossattacked my computer and have shut down my wireless devices. I now have to keep my blinds shut

so their wifi signals cant reach my network in my home. I notice the signals like repeat in my house .

They get stronger in dbms and then taper off and then in a few minutes increase in strengh again. Ibelieve they are jamming peoples networks so their devices deauthenticate and then they can do an

attack by catching the 4 way handshake and

try to decipher the password to any networks that they are trying

to break into. I noticed one of their network names is suspicious. Its called RSS -E19910. RSS

stands for radio signal strengh and they must use this network to help them figure out what networksto attack. I filed an Ic3 report. Number is I1402121200511271. I am pretty sure I know who it is andwhere they live. I also have an ip address which I did not put on the Ic3 report which I believe is their

ISP. The ip is 208.69.150.250. I found this in my domain IP and this is not century links domain ip

address. I believe they hijacked my Domain isp because the old computer I was using was hookedup to my old wifi router that they ddos attacked and also i believe figured out the password for this

router. It used WPS which I read is very hackable and at that time I had WPS enabled and I new

nothing about how vulnerable it was. These people need to be stopped. I have an investigationgoing right now with my ISP to help stop these people. Please help me. I know that what they are

doing is very illegal and also has caused stress in my life.


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Ticket: # 78189 - WiFi blockingDate: 1/12/2015 1:27:19 PMCity/State/Zip: Brentwood, Tennessee 37027

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Description

I am a long-term resident at InTown Suites at 255 Old Hickory Blvd, Nashville, TN 37221. EffectiveJan. 1, 2015 the hotel began charging $5.00/week for WiFi. Prior to 1/1/15 I believe WiFi to have

been free. Not an issue as I did not/do not use its offering. At issue is that it appears that the hotel in

not BLOCKING standard cell phone service for outbound calls/texts. This seems to be intentional toforce guests to use the new WiFi and thus justify the $5 surcharge.


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Ticket: # 78707 - WiFi hotspot jamming suspected at Kentucky international conventioncenterDate: 1/12/2015 4:49:28 PMCity/State/Zip: Marietta, Georgia 30066

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DescriptionFull cell signal, 4G LET, hotspot activated and simple pages like Google and Yahoo take 10 minutes

to load.


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Ticket: # 82133 - Time Warner Cable Home WIFi FeeDate: 1/14/2015 8:24:13 AMCity/State/Zip: Lexington, South Carolina 29073

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Description

I am currently being charges $9.95 a month by TWC for "Home WiFi"on my bill. I am also beingcharged $5.99 (which goes to $8.00 on my next bill) fee for "Internet Modem Lease." I understand

leasing the modem, but why the home wifi fee? In order to reduce my bill, I entertained the thought of

purchasing my own modem/router with wireless capabilities to eliminate the lease fee. I was alsothinking I I would be able to do away with the home wifi charge as well, but not so. In talking to a

TWC representative, I was informed the home wifi fee would still apply. I asked why this was so,

since I would be supplying the modem and the wireless issue has no bearing on my usage. She hadno answer. In doing some internet research, I found others that had the somae problem. There were

some instances of TWC disabling a customers wifi capabilities on modems owned by the customers -

- but this is second had info which I cannot confirm. That aside, why can TWC charge me simply for

the privilege of wifi? This has no bearing on my usage , nor does it cause any extra wear on theequipment i am already using. If I load down the bandwith I receive with too many wireless devices, it

will bog down my speeds to my detriment not my neighbor's or any one else on the network. I havecome to the conclusion that this fee is simply a money grab by TWC. This fee has risen steadily over

the years. I remember it at $4.95, and now it has doubled to its present rate of $9.95. Is this charge

any different form using your phone as a wifi hotspot? Once you pay for the access, you are limited

by the bandwith and speeds you receive. TWC should not be allowed to tell me how I use a service I

have already paid for.


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Ticket: # 83031 - ECM pulsed attackDate: 1/14/2015 2:22:18 PMCity/State/Zip: Spotsylvania, Virginia 22553

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Description

After group stalking, and vield threats from a family memeber. Electronic attacks have been targetedat me. I may be tagged or doped with a device, but electronic transmission from wifi hotspot area is

being directed at me. It is used to make me flee the area, and then i recover. Please investigate this.

Attack is local, and may be instigated remotely, or may be switched on locally. When i leave thearea, attack subside. please contact me with steps i can take to look into this. Thank you.


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Ticket: # 83080 - $8,000 bill after trip to PanamaDate: 1/14/2015 2:40:24 PMCity/State/Zip: Tinton Falls, New Jersey 07753

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Description

I went on vacation to Panama and of course took my work cell phone so I could keep on top of anyurgent matters at the office whilst I was out (is anyone ever really on holidays nowadays?!). As

Panama is perhaps not as popular tourist destination for Americans compared to other places, I

thought the phone plan would be fairly expensive, so my partner and I rented a wifi hotspot (carrierwas Claro) for a week - my partner manages operations for a factory and really does need to be

online at all times - no escape for him unfortunately! We also used the hotel wifi everywhere we went

if for some reason the hotspot didn't work (we went to 4 destinations and 1 was in the hills and thehotspot was patchy). I do feel I made every effort to limit usage of data on the actual Verizon Wireless

network, and honestly cannot understand how on earth the number came to $8,000. I am totally

mystified, really. My partner's work colleague went to Ethiopia for 2 weeks and was on his mobile

constantly, making long distance calls all the time, emailing, looking up websites, you name it - hewas doing it, and his bill was $3,000 (he owns the company so there you go!), which I can vaguely

imagine, but $8k when I barely touched it?? I don't get it at all and feel I have been tricked intopurchasing something I would never ever have purchased (not at that rate anyhow). Please see the

bill for my wifi hotspot (part of car rental bill) and also a photo of the wifi which we referred to as 'our

little Claro' as it was in constant use by my partner (and me when I occasionally did an email check-in

with the office)!! I took a photo of 'Claro' because it became a great feature of a really awesome

holiday - I was taking photos of everything on that trip I loved it so much! Anyway, I really hope you

can help me as my company will likely be passing charges over to me (understandably, it's such acrazy amount of money) and quite frankly my phone bill was almost double the price of what my

partner and I paid to go on holiday in the first place (and it was a very hard earned 'luxury' trip to us!).

I have also attached a copy of the 'bill from hell' for your consideration. Many thanks for your time.

(b) (6)


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Ticket: # 87656 - jamming wifi and cell phoneDate: 1/16/2015 6:43:40 PMCity/State/Zip: Silver Spring, Maryland 20906

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Description

My phone and wifi service keeps being cut off at random times during the night and day. I thinksomeone is using a jammer. Dui not start until 4 days ago.


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Ticket: # 91105 - use of my modem/router, as a wifi hotspot against my permission andnot allowing access ro turn it off as stated in purcase agreement.Date: 1/20/2015 10:40:51 AMCity/State/Zip: Ft. Pierce, Florida 34982

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DescriptionMy wife and I recently purchased the Comcast cable Xfinity X1 system service, and without our

permission or initial knowledge(before purchase and installation), they have installed a modem/routerthat uses a section to broadcast a wifi hot spot. This I feel has compromised our security, and the

function of our entire system which is TV, Phone and Internet. They state on

their website, and feature, the ability to manage all your account needs including wifi hotspot access.But when trying to access this in our settings, it always says "unexpected problem has occurred.

Calling is an endless cycle of long periods of wasted time, being cutoff after holding for Long periods

of time, and putoffs...."thats not working please call again ", I"ll connect you".... CLICK.. busy signal.

Resulting in nothing getting done. The Comcast/Xfinity website (forum section) is filled with countless

complaints on this with Nothing getting resolved. Many, myself included feel the wifi hotspot isdangerous to the security of our systems and information, as well as the performance of our system(

A few days after installation like others I began having long periods of TV & Internet dropoffs). The

Security issue is made more serious by a discovery I made where it seems comcast maps all

hotspots and publishes on line Customer addresses (on their website, don't no if anywhere else). Allowing for drive byes to find street and house address to access wifi from our systems. They also

publish the names and addresses of businesses . As I'm new to the X1system I'm not sure if any

permissions were granted in the publishing of non-business addresses or even businesses for thatmatter, But since comcast did not inform me of the wifi hotspot, and as of this writing no one has

asked for our permission for anything, nothing they do surprises me. I do know I purchased a service

that did not include this and I want what I paid for. I want The ability to turn the wifi hotspot off ANDSTAY OFF, or a different modem/router that works with the X1 system that does not have the hotpot

and I don't have to buy it independently but comes WITH the X1 system service I purchased. Many

have stated, and documented in the comcast forums on the website, after finally getting someone atcomcast to turn the hotspot off, it was turned back on shortly after. I Do Not want the publishing of my

address on a wifi map. I DO want Internet speeds nearer to the "UPTO" 105mps Speeds I'm paying

for rather than the 25-40- I usually get. I Don't want the constant dropoff and complete lose of my tvsignal. And I 'm certainly not paying to Worry about the security of my Gateway and entire home

internet system and the inability to control my settings.


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Ticket: # 93200 - comcast/xfinity poor serviceDate: 1/21/2015 11:29:47 AMCity/State/Zip: Albuquerque, New Mexico 87111

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Description

Comcast internet and tv cable service offline for 7 days. from January 15th thur today Jan 21Comcast internet access and cable tv has been down or spotty at best in the Alb NM area. Call

several time a day but receive message there is outage in area and is being resolved with no

resolution. I work from home and I am dependent on the internet to make a living use my phone as awifi hotspot (verizen) which has no issues? I have had similar problems in the past which begs the

question why I continue to use Comcast with the answer being because of it's promised reliability

which is a total sham. What bothers me particularly is Comcast aggressive collection policy.Representatives from Comcast will harass me with relentless phone calls if I am a day late with

payment but they refuse to provide adequate service. I am begging someone to investigate Comcast

and force them to be accountable for their services and to discontinue their false marketing as to a

products and services.


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Ticket: # 97328 - Verizon Wireless Blocking Hotspot Service on my Data Limited PlanDate: 1/23/2015 1:16:54 PMCity/State/Zip: Neenah, Wisconsin 54956

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Description

I previously had an Apple Iphone 4s on Verizon Wireless with an Unlimited Data Plan. Last Fall Iupgraded to an Iphone 6 which required me to switch to a limited plan. I was told previously that I

was ineligible for using my phone as a hotspot because of my unlimited plan, but now that I have a

data limited plan I'm being told there is still a charge to utilize my Iphone 6 as a Wi-Fi Hotspot. I feelthat I've been mislead to believe that it was an issue with my unlimited data plan, while I find out now

that either way unlimited or not they want to charge an additional fee to use my already paid for data.


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Ticket: # 100184 - Unlimited data iPhone 6Date: 1/26/2015 10:40:37 AMCity/State/Zip: Round Hill, Virginia 20141

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Description

I have had an unlimited data plan for more than 5 years with Verizon. Recently I wanted to use myiPhone 6 as a wifi hotspot. After I tried to turn it on and it didnt work, I called Verizon and they say it

will cost an additional $20 per month to use my phone as a wifi hotspot. I feel that I have an unlimited

data plan that's not unlimited. They're dictating my data usage by limiting it. I didn't sign anythingstating "excluding wifi hotspot enabling".


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Ticket: # 103953 - Wifi blockingDate: 1/28/2015 4:43:37 AMCity/State/Zip: Colleyville, Texas 76034

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Description

Hi there. My wife and I had dinner at The W Hotel in Dallas and believe they block Internet access.2440 Victory Park Lane · Dallas, Texas, 75219 · United States


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Ticket: # 104008 - Blocking wifi accessDate: 1/28/2015 9:29:42 AMCity/State/Zip: Lake Butler, Florida 32054-6246

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Description

I live near a dollar general store & it is really close to a cellphone tower. But when I walk into the storeI have no service at all!

This happens in most of their stores. I will have service outside (within 5 feet ) then as I get closer I

have no service.I live in Worthington Springs, Florida.


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Ticket: # 105703 - Personal hot spot blockingDate: 1/29/2015 8:00:07 AMCity/State/Zip: Springdale, Arkansas 72764

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Description

Last night I stayed at the Wingate by Wyndham on Esters Blvdin Irving , Texas. I was unable to usemy personal hot spot upon several attempts. My hot spot was working before I arrived and after I

left. I now know that hotels are prohibited from using blocking devices. Although internet at the hotel

was provided at no cost - in this day and age personal security and access is important to theconsumer. Please address this issue with this company.


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Ticket: # 108776 - Verizon Wireless Blocking Hotspot feature with Single-line PlanDate: 1/30/2015 4:56:15 PMCity/State/Zip: Seneca, Pennsylvania 16346

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Description

I believe Verizon Wireless is not living up to it's end in the 700 MHz auction from 2012. If I recall partof the stipulations were that a consumer could use any software applications, content, or services

they desire. The issue comes when using the "Single-line Plan" offered by Verizon Wireless there is

no way for you to use the "Mobile Hotspot" application within the Terms of Service set for by VerizonWireless. This feature should be covered under the rules of the auction which Verizon Wireless

participated and won spectrum from but is being ignored by them. I understand that the current plan

I'm on is for a "single line" but I don't wish to add another line to my plan, I wish to use my deviceopenly as it was designed and to share my data with another device occasionally. Any insight or

investigation into this would be very appreciated.


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Ticket: # 109610 - WiFi Jamming in Townhome CommunityDate: 1/31/2015 2:00:33 PMCity/State/Zip: Chandler, Arizona 85224

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Description

My name is and I live in Chandler, AZ in a home I have owned for the past severalyears. This past October, my fiancee and I saw a new neighbour move into the townhouse next to

us. Almost immediately we began to notice internet trouble in the form of WiFi connectivity and

capability. I have had CenturyLink (formerly Quest) for the entirety of living here, with zero issuesover nearly 7 years.

After much research and solution-hunting (all failures), and with the help our surrounding neighbourswho are experiencing the same issue, my fiancee and I have determined that the resident who moved

in next to us has an incessant usage of WiFi jammers. We have experienced disruption in our WiFi

capabilities.

One of the solutions we thought would help was to bring a technician from CenturyLink out to

determine the problem. However, after a 30+ year veteran technician discovered there was noproblem with the DSL connection from CenturyLink's end, and rather an "interference", we knew it

was external.

Unified, we neighbours have tried a final solution toward resolving this manner (drop a letter in both

mailbox, door, and car window of this resident), yet to no avail. Actually, in truth, we did see a week

go by (between Christmas and New Years) when there was zero disruption or WiFi jammingdisturbance. We are lead to believe this happened because a neighbour with the problem finally had

a enough of the problem (it got so bad that his cell phone wouldn't receive 4G connection) and called

the police. A woman officer visited and attempted to communicate with the resident with jammers,but also to no avail. We feel, though, this showed a bit of the wrath of God, so she calmed down, but

only for a week. As soon as Jan. 2 hit, the problem resumed.

In addition, several of us have filed similar complaints with the FCC per the directions here:

http://www.fcc.gov/encyclopedia/jammer-enforcement.

We are all at wit's end, and are sincerely requesting help from the FCC. How may we proceed to

rectify this situation? All of us are paying for services which require WiFi connectivity such as internet

and other subscriptions such as Xbox, Hulu, Netflix, etc. We are hopeful this may be resolved as our

FCC rights are being violated.

We appreciate your effort to examine this dilemma further.

(b) (6)


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Ticket: # 109753 - wifi jammer neighborDate: 1/31/2015 3:40:57 PMCity/State/Zip: Chandler, Arizona 85224

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Description

In the past three months my daughter and I noticed that our cell phones and television were notconnecting to our wifi router. We have had wifi for the past two years with no problem. Initially we

thought we needed a new router so we bought a new router at radio shack. We found this did not

work. I spent numerous ours with cisco (router), vizio television, and cox wifi experts. Afternumerous checking we decided to try and get a combination wifi router/modem through cox

communications whom I have had service with for the past six years. After putting in this new

router we discovered the same problems. Even when our cell phones were in the same room theywould not connect to the wifi.

Frustrated I called a cox communications technician to the home. The technician came out on a

Saturday. He checked everything and came up with the same problems. He informed me therewas no reason the router should not be working. He then suggested he would go outside and scan

the neighborhood. When he returned he stated that while he was outside he noticed a female sittingon her patio of unit 35 who appeared to be holding a wifi jammer. He stated she noticed him

scanning took herself and the device inside and then suddenly his scanner began to show available

wifi. He then proceeded to hook up television and left.

Since that time I have continued to experience wifi issues. At times it will work a little then not at all.

I have attempted to contacted neighbor in #35 several times. I have knocked on her door on threeoccasions and then left a card asking her to please contact me so we can discuss the situation.

Each time I knocked on your door the wifi would start to work but the neighbor would not answer.

I began to talk to nearby neighbors to discover at least three neighbors have begun experiencing thissame issue about three months ago. Those neighbors have been going through a similar process as

I did of trying to discover the resolution to their sudden wifi connection problems. We are all looking

for a resolution to this issue so we can utilize the services we are paying for.


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Ticket: # 116813 - WiFi InterferenceDate: 2/5/2015 1:58:13 PMCity/State/Zip: Gaithersburg, Maryland 20877

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Description

I work for a company that provides wireless internet to hotels. We have a property in GaithersburgMD, Comfort Inn, that is having issues with wireless internet inside and also outside the building. I

have investigated further and the building next door is also seeing the same issue. I suspect a

transmission tower and many transmitters attached are causing this interference. I have also visiteda hotel on the other side of the tower and they are claiming to have the same issues with wifi and

their guests. I have even tried my wifi hotspot on my phone with the same result. I get lost packets

and time outs while accessing the internet with no visible loss of signal. This makes me believe thereis something saturating the 2.4ghz band.


22/212

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Ticket: # 121219 - Charges to Tether Phone of LTEDate: 2/9/2015 12:11:08 AMCity/State/Zip: Bend, Oregon 97701

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Description

My wife and I recently had to upgrade our phones because one of them was damaged. We werepreviously on an Unlimited Data plan from Verizon. In order to get discounted phones Verizon forced

us to give up our unlimited data plan. The new data plan they put us on is tiered. We only get 6GB

per month for the same price as our old plan. We specifically asked the representative if we couldtether our phones (use our phones as a wifi hotspot) using our plan and we were told that our plan

does not allow tethering. If we wanted to tether we were told that we would have to either pay an

additional fee (~$20) per line per month or upgrade to another plan that would cost another$40/line/month. We reminded the representative that Verizon already paid a fine to for illegally

charging for tethering on tiered LTE data plans and they refused to help. I am shocked that this type

of anti-consumer treatment has been allowed to continue. We would switch to a better provider if

there was another one that offered service in the places we need it.


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Ticket: # 123270 - Courtyard Marriott Silver Spring, MD Blocked WifiDate: 2/9/2015 9:16:06 PMCity/State/Zip: Atlanta, Georgia 30306

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Description

In spite of having 4 bars on my Verizon MiFi I have been getting horrible download and uploadspeeds all night. I switched over to the Courtyard's free service and download speed for a podcast

was 36 seconds compared to 15 minutes on my MiFi. Not OK.


24/212

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Ticket: # 129014 - carrier (Sprint) blocking tethering on smart phoneDate: 2/12/2015 5:29:39 PMCity/State/Zip: Elgin, Illinois 60123

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Description

I purchased a smart phone that has a tethering feature (WiFi hotspot), but SPRINT modified it andwants to charge me to use this feature. I thought you pass some rule that carriers couldn't modify a

products features so that we have to pay for each feature that is in the phone after we already had to

purchase the phone.


25/212

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Ticket: # 129619 - Verizon blocking wifi usage on prepaid phone that do not haveservice any longerDate: 2/13/2015 4:26:55 AMCity/State/Zip: Santa Monica, California 90405

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Description After 6 months, I've decided to leave Verizon and their prepaid phone service for another carrier. I

know Verizon will not unlock the prepaid phone for another 6 months (1 year total after buying it).However, I wanted to use the pre-paid phone over my wifi network (not to call, but to access the

web). The Verizon phone blocked my web connection, and I had no internet service even though it

was connected through my wifi. I thought it was just how it was supposed to be, but I have an oldMetroPCS phone (that MetroPCS refuses to unlock because they cannot find my account...), and I

tried the prepaid MetroPCS phone's internet on my wifi network, and the internet access works

correctly. So, back to Verizon -- is Verizon allowed to block usage over a wifi network (again, not

using the Verizon wireless system, although the wifi is my FIOS service) for a prepaid phone that no

longer has a wireless plan?


26/212

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Ticket: # 133230 - Verizon blocking usage of phone as wifi hotspotDate: 2/16/2015 1:24:03 PMCity/State/Zip: Vancouver, Washington 98684

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Description

In contravention to the FCC's recent ruling that Verizon not charge extra fees to enable hotspottethers on their phones, Verizon currently charges an extra $20/mo to enable this feature on an

iPhone6/+.


27/212

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Ticket: # 136584 - Mobil Hot Spot BlockDate: 2/17/2015 5:55:45 PMCity/State/Zip: Missoula, Montana 59808

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Description

Marriott Marquis in Washington DC - could not access my internet via my hot spot - it was beingblocked - the only way i had internet access was though paying the hotel for their service.


28/212

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Ticket: # 137394 - Verizon Wireless blocking applications that compete with them.Date: 2/18/2015 9:17:06 AMCity/State/Zip: Coraopolis, Pennsylvania 15108

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Description

I have had Verizon wireless for many years. a couple of years ago, I purchased an app that allows aWiFi hotspot. My latest phone with Android 4.4 blocks my app and reads the "Carrier has blocked

this" Only the Verizon WiFi app will work now. How can this be legal?


29/212

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Ticket: # 144968 - Blocked communications, wifi jamming, hacked landlines, etcDate: 2/23/2015 8:41:35 AMCity/State/Zip: Ny, New York 10003

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Description

Hello,

There needs to be an investigation into the practices at 298 East 3 rd street, NY, NY,

10009, that continues to go unchecked. conspire together. Ihave been blocked from various basic services. My land line and internet, was repeatedly hacked

into and then intentionally shorted out by . I was blocked from obtaining mail at my

residence, and my mail was stolen by . My basic cable was terminated, and electricity hasbeen cut off from the basement. The Ibarra's have hacked my computers, via bluetooth, stalked via

gps , and utilize some wifi jamming mechanism on a nightly basis. There have been extenuating

circumstances, regarding the need to control and isolate communications of the tenants under the

corporation fraud of the building . There are other crimes involved here, that I believe yourdepartment does not address. I was informed by neighborhood residents, that other people have

suffered, under these same practices here.

(b) (6)

(b) (6)

(b) (6)


30/212

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Ticket: # 147393 - Marriott Renaissance hotel Nashville wifi jammingDate: 2/24/2015 12:01:35 PMCity/State/Zip: Suwanee, Georgia 30024

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Description

Feb 24th 2015: marriott Renaissance hotel is interfering with non-hotel wifi devices and this ispreventing me and anyone else from using any wifi hotspot type of device


31/212

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Ticket: # 153299 - WiFi Blocking at St Louis Hilton AirportDate: 2/27/2015 10:16:47 AMCity/State/Zip: Brownsboro, Alabama 35741

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Description

During a stay at above referenced hotel, my personal wifi hotspot SSID broadcast / connection wasactively jammed, apparently by the hotel. The only WiFi SSID displayed in the networks list was the

hotel wifi "HHONORS". This was true throughout the hotel. I tested it from my room, the lobby, and

the restaurant / bar. my Phone was working properly as I was able to connect to the Internet whendirectly connected via USB. Leaving the laptop on and open and walking outside the hotel to the bus

stop on the sidewalk, my wifi showed up along with several others. Walking back into the hotel mine

and others disappeared. At one point I had an active wifi connection between my ipad and my iphoneupon arriving at the hotel and it continued to work until I turned off the ipad (about 90 minutes). When

trying to reconnect to the iphone hotspot, it did appear in the "remote hotspot" list but would not allow

a connection. Again, went outside, established a connection, then went back in the hotel and it

continued to work.


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_____________________________________________________________________________

Ticket: # 157632 - Wifi jammer - Cyborg unplugDate: 3/2/2015 4:24:40 PMCity/State/Zip: Knaresborough, Alabama 20850

_____________________________________________________________________________

Description

First, I appologise if this is the wrong place for this complaint -Second - I am not a US national, so the zip code, Phone number and state are false. I am a UK

national, and my county is: North Yorkshire, and my Post code is: , My phone number is

3.

This device can send deauth packets therefore blocking wifi Which I believe is illegal in the US:

http://transition.fcc.gov/eb/jammerenforcement/jamfaq.pdfThey say it is FCC approved. I would like to know if this is true, and if so why?

If not I would be interested to know what can/will be done to stop in.

https://plugunplug.net/

(b) (6)

(b) (6)


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_____________________________________________________________________________

Ticket: # 159684 - Comcast internetDate: 3/3/2015 3:45:03 PMCity/State/Zip: Oakland, California 94608

_____________________________________________________________________________

Description

Comcast advertises speeds it cannot provide for even a fraction of the time the network is accessible.

Comcast used my power to sent out wifi internet to other Comcast customers via a Comcast branded

router, without my consent. When confronted, Comcast would not refund rental fees for the router.

The price of just broadband internet is MORE than the cost of cable + internet, this appears to be a

punitive incentive that Comcast has made to inflate their subscriber numbers.

The cost of broadband is insanely high. I pay more for internet access in 2015 for the same speeds I

had in 2005. Other countries enjoy free broadband.

Comcast is anti-competitive.


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_____________________________________________________________________________

Ticket: # 160247 - Comcast Triple PlayDate: 3/3/2015 7:01:10 PMCity/State/Zip: Braselton, Georgia 30517

_____________________________________________________________________________

Description

The story is long so I will try to condense. We have been customers of Comcast for over a decade,and besides the first 12 months, we have paid the current customer going rate for TV and internet. I

received a flyer in the mail for their triple play package for 149.99 per month with a 24 month contract

for the following:"Over 260 digital channels

HBO® and STARZ®

HD DVR service includedBlast!® download speeds up to 105 Mbps

Unlimited nationwide talk and text

Includes On Demand, Constant Guard protection, and FREE access to over 500,000 WiFi hotspots

nationwide"Seemed like a good deal, but I am skeptical, so I called to talk ask questions about the upgrade. I had

1 cable box and 5 adapters at the time (adapters run 1.99 each/month). I was upgrading to 260channels from 140. Twice I was told that all my 5 adapters would receive the new channels I was

paying for. I was also to get 1 box upgrade that provided HD and On Demand as well as all the new

channels. I was told I could purchase my own phone modem to go along with the cable modem and

router that I own (I refuse to pay extra fees monthly for Comcast equipment if it can be avoided), or

be charged 7.99/month for theirs. The sales person told me all this, I believe the conversation was

recorded on January 29, 2015, and free professional install was set up for Feb 9th. The installerbrought in a phone and cable modem/router to replace all our equipment. Later I found out it was

10/month, not 7.99. I had no new channels on 5 TV's, only the one with the new box. I called to

complain and after over an hour, a lady in billing agreed to provide me with 2 extra cable boxes(usually 9.95/month) at the rate I had been paying for adapters (1.99/month), and we would return the

box they hooked up and buy our own ($189). I still would not get the extra channels on 3 TV's, but I

agreed to this compromise. It only gets worse after this. They charged me full price plus shipping onthe 2 new boxes. Plus, they sent two more boxes after that, that we promptly returned (not sure yet if

those shipping fees will show up on our bill.) Now they have sent a letter saying that there has been

an over-site in their billing department and all of our 1.99 adapters should actually be 2.99. That was

the last straw. We are close to the end of the 30 days where we can cancel our 2 year agreement, so

my husband called and said "get us out of the agreement!" They did, but now I have no idea what

they will charge us. We have 3 boxes because the lady told me I could have them for a discount, and

everyone after her says "no." We have ported our phone number that we've had for over 15 years tothem. Not to mention the $189 modem we bought, plus a couple of land line phones. I feel like other

service and sales providers can't get away with doing business like this, and cable companiesshouldn't either. You don't ever go buy a car and agree to pay $300/month and then the first bill

comes and it's actually $380/month, or they tell you after the papers are signed that it will be extra if

you want the steering wheel and the tires. That's absurd, and nobody would tolerate it. But, somehow

that is what Comcast is doing to us with our Cable, Internet and Phone. I hope you can do something

to help us. All I want is want is what I originally agreed to pay for, and as I stated before, I'm actuallywilling to settle for less than that. I can compromise, but Comcast is making things worse at every

turn, and there is no way to even speak to the same person twice. So, if someone tells you that they


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will do something for you, after you hang up the phone, it's like it never happened. The next person

knows nothing about it, and has no way to contact the person you spoke to previously. The customerservice there has to be pretty bad to get someone like me to file a complaint. I've never filed any kind

of complaint before, I just don't know how to get this situation resolved. I can provide more details,

dates and names if needed.Thank you for your time,

(b) (6)


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_____________________________________________________________________________

Ticket: # 168179 - Sprint won't let me see my usage on my WIFI HotspotDate: 3/9/2015 6:59:46 AMCity/State/Zip: Merrimack, New Hampshire 03054

_____________________________________________________________________________

Description

The only way I can check my usage is from my WIFI device but it states it's not accurate and youhave to log into Sprint's web site which I do. It always says it can't tell me and it's having a problem

that they are working on. BULLSHIT. They don't want you to see your actual usage so you go over

and pay


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_____________________________________________________________________________

Ticket: # 170849 - internetDate: 3/10/2015 12:20:32 PMCity/State/Zip: Mobile, Alabama 36608

_____________________________________________________________________________

Description

Xfinity internet in Mobile Alabama behaves like a virus on my phone. I have adjusted my phone to notshow Wi-Fi; bur xfinity internet service continues to access my phone making my phone internet not

accessible.


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_____________________________________________________________________________

Ticket: # 171229 - Verizon blocks wifi tetheringDate: 3/10/2015 2:09:32 PMCity/State/Zip: Omaha, Nebraska 68137

_____________________________________________________________________________

Description

My iPhone 6 has the capability to share it's data connection with other devices. Verizon blocks thiscapability unless I pay extra money on their Verizon Maxx plan. This is in violation of my right "to use

the device and application of [my] choice" in accordance with the rules and language of the FCC in

Verizon's purchase of the 700 mHz band for mobile data applications.


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_____________________________________________________________________________

Ticket: # 177261 - Residential Internet Customers who do not rent Wireless CableGateways from Comcast are blacklisted from WIFI hotspots evenif correct service tierDate: 3/13/2015 8:15:55 AMCity/State/Zip: Westfield, Massachusetts 01085

_____________________________________________________________________________

DescriptionI've contacted Comcast about 15 times regarding this issue. Marcos Cartagena said that there is

some kind of issue in the "cable plant" with noise to my street, Hawks Circle. Marcos was pinging theMAC of each and every cable modem in my neighborhood to see which WIFI Hotspot my Laptop's

wireless Ethernet was trying to connect to. Marcos claims that the tools on his phone are not working.

I did give Marcos the MAC addresses for my two ASUS laptops. However, I don't think he could findthem in the network even though I was connected at the time to the wireless hotspot (but couldn't log

in due to an invalid username or password glitch even after Marcos assigned me a new password). It

is important to note that Marcos was indeed able to log into my primary Comcast account from his

office at work on East Mountain Road in Westfield, MA. I asked Marcos whether that was due to the

fact that his Android phone's, iPhone's, or Laptop's MAC addresses were whitelisted or within awhitelisted IP address range. He didn't believe so. ON 3/12/2015 OR AROUND THAT DATE, Icontacted Comcast's Executive Customer Relations at least three or so times concerning this matter.

Marcos Cartagena at the Westfield MA location is asking that my Comcast.net password not be

changed because he is going to troubleshoot some more. I can log into Comcast.net account finethrough a wired connection. But I still get the "service tier" error at times when I try to connect

wirelessly (yesterday). On 3/12/2015, I didn't even get to the "service tier error" page. All I got to was

the wifilogin.Comcast.net page wherein my username or password was found to be invalid. Marcosclaims that maybe somewhere there is a link between the IP system and the Comcast.net system that

is "not talking to each other" . Marcos states that my device is connected to the IP and is giving me an

IP address, but that it is not authenticating. Even worse is the fact that the tools on Marcos' phoneare not working. Marcos said that there are more questions than answers. Therefore, he will reach

out to "Tier 3". Marcos also suspects that I may be "blacklisted" from the Xfinity Wi-Fi Hotspots

because I am not renting a Wireless Gateway from Comcast. Marcos was apparently trying to turn onthe public hotspot features on my neighbors' wireless cable modems. It's also important to note that

at times when I can reach the "service tier" error page, an apparent MAC address that is unknown to

me sometimes makes an appearance in the URL bar. Marcos claims that it cannot happen. But it did.Marcos suspects that it may have been the MAC address of the WIFI Hotspot that I was connected or

trying to connect to. Marcos also suggested that he could come down directly to me house, connect

his own wireless cable modem, create a WIFI Hotspot, and see if I could connect from there. I already

purchased my own Netgear - I think - C6300 or AC1750 wireless gateway. But there is a severe

firmware glitch with that model even though I am using the latest firmware. It has to do with some sort

of JavaScript error. So, I had to file complaints against Netgear. And somebody from Netgear will getback to me. But altogether, that issue is an entirely different one. But what I will do in the meantime is

I will try to connect - while I am in my vehicle - to any of the hundreds of wireless hotspots in the City

of Westfield. UPDATE. AS OF THE LATE AFTERNOON ON 3/12/2015, I was able to connect to thehotspots by Elm Street Butcher Block in Westfield, MA. But I couldn't connect by Pilgrim Candle in

Westfield, MA. Nobody has explained to me what went wrong. I am still waiting for a reply concerningthat matter. ONE RESOLUTION: Comcast must not ban residential customers, especially the ones


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who do not rent wireless cable gateways from Comcast, from accessing the WIFI hot spots due to

erroneous "service tier" block pages.


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_____________________________________________________________________________

Ticket: # 179825 - Verizon Wireless is blocking their smartphones from tethering andWiFi hotspot, even for tiered data plansDate: 3/14/2015 3:40:26 PMCity/State/Zip: San Diego, California 92122

_____________________________________________________________________________

DescriptionI have a tiered 2GB per month data plan and a HTC One M8 smartphone purchases 1 year ago

(latest software upgrade installed 03/12/2015). I am not and have never held an 'Unlimited' data plan.

When trying to use Android's built in USB tethering or WiFi Hotspot capabilities, or THIRD PARTY

apps that offer the same functionality, I am prompted with a message stating "Use of this servicerequires a subscription to Mobile Hotspot or Mobile Broadband Connect. Please contact Customer

Service or dial *611 for assistance."


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_____________________________________________________________________________

Ticket: # 184736 - US Cellular acknowledges they owe me money but will not send itDate: 3/17/2015 3:39:42 PMCity/State/Zip: Comptche, California 95427

_____________________________________________________________________________

Description

My account has a credit. The wifi hotspot service was cancelled several months ago. To cancelthey insisted I pay a month ahead even though I was cancelling, saying I would get it back. I cannot

get it back even though each month they send me a bill with a credit of 147.23. I call and they

promise to send it. Ha ha. Can you help?


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_____________________________________________________________________________

Ticket: # 193367 - access to wifi hotspotDate: 3/22/2015 11:38:38 AMCity/State/Zip: Seattle, Washington 98122

_____________________________________________________________________________

Description

Following a powwer outage I was unable to connect to an Xfinity wifi hotspot. I kept receiving theerror message DHCP lookup failed.I pay for the ability to connect away from home using my laptop. I

made a total of 10 phone calls during the day. I was hung up on once and not called back, though

they had the number to call back. Twice I was transferred to the wifi hotspot tech specialists only tostay on hold for 10 to 15 minutes then receive a dial tone and message that "Your call cannot be

completed as dialed." At one point I was told the issue was from the laptop, not Comcast. So I did

reset my laptop and powerwashed it. Basically going back to factory reset. The issue was neverresolved, and when I got home I had no problems accessing the wifi, and the wifi hotspot. I spend

time with my elderly mother in Auburn, WA and need to access Comcast's wifi hotspots to have any

internet connection.


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_____________________________________________________________________________

Ticket: # 198209 - Complaint about Comcast involving multiple services (phone,internet and TV) including issues with keeping what has long been my phone number.Date: 3/24/2015 8:13:28 PMCity/State/Zip: Lodi, California 95240

_____________________________________________________________________________

DescriptionI called the FCC last Friday with questions about a few issues that have come up since I called

Comcast on Monday March 16, 2015.

I had called Comcast last week to establish service for phone and internet under my name and to

close out a still active Comcast account at the house where I live. That active account is for cable,internet, and phone service. I had thought that my sister who just passed away last month and who

had the same name as my mom had taken the account over after my mother died last fall. After I

called Comcast last week, I learned that the account was still under my mom.

After I called Comcast again at the end of last week to, among other things, indicate that I wanted tokeep the phone number here – the phone number for our family at this address since 1979 -- when Iestablished new service, the customer service from Comcast seemed to become less friendly.

It felt like Comcast was using my desire to keep the phone number to try to get me to acceptresponsibility for the large remaining balance on the old account. Although that account was in my

mom’s name, my sister had been paying the bill for it and also making choices about services on it

since shortly after it was established. She had a good job and income before she became disabled atthe very end of her life. I on the other hand have long been disabled on a small fixed income and we

have just buried two family members. It would be a great hardship for me, and would have been a

great hardship for my mom were she still alive, to assume responsibility for the big balance on whatwas really my deceased sister’s Comcast account.

Other concerns came up too during my communications with Comcast last week. Some concernedthe new telephone/internet modem that Comcast sent here last fall that they said had to replace the

modem we had previously had. I mentioned some of those concerns in my call to the FCC last

Friday. After continued communication with Comcast since then more issues have since come up.Hopefully if I get to Comcast today I will find that my continued communication with Comcast has

resolved some of them.

It was suggested to me on Friday that I file a complaint with the FCC – mentioning all of my concerns

but mainly to ask for whatever help the FCC can provide to help me keep what has been, not just my

mother’s, but my and other family members’ phone number for decades without having to takeresponsibility for the account of my deceased family members.

I am finding that it is taking longer than I thought it would to put my complaint together given themultiple issues, etc. I am writing this to let you know, before I get to the nearest Xfinity store today,

that I will continue to work on it and will get it to you when it is done.

I am filing this on behalf of my deceased mom and sister too to some extent.


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_____________________________________________________________________________

Ticket: # 198572 - Blocked Internet HotspotsDate: 3/25/2015 8:40:12 AMCity/State/Zip: Orlando, Florida 32837

_____________________________________________________________________________

Description

I was producing an event at the Gaylord Palms Resort and Convention Center in Kissimmee, Floridalast month. My client had rented several wifi hotspots from our company that did not work inside of

the actual convention center. They did work just outside of the convention center as well as inside

my hotel room. This forced my client to rent internet from the resort at $100/connection.


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_____________________________________________________________________________

Ticket: # 204687 - Failure to provide serviceDate: 3/27/2015 4:00:30 PMCity/State/Zip: Dayton, Ohio 45458

_____________________________________________________________________________

Description

I went into the Verizon Wireless store on or about 3/20/2015 because my Lumia Icon phone was notfunctioning properly. Said device was still under warranty (received July, 2014). Verizon ordered a

refurbished replacement which I received on 3/23/2015. I spent well over two hours programming the

new device due to a program update and had to return to the store because it was provided without aSIM card. The phone worked for about one day and then started displaying the same problems as the

original phone-would not ring, no audible notice of e-mails or texts, would not pair with the Bluetooth

system in my car, would not automatically link to WiFi hotspots, and would not download data on e-mails. I went back into the store on 3/27/2015 and told them I wanted a phone that worked. I was

passed around and ended up speaking to RJ Wanamaker whom I was told was store manager. I was

very frustrated having had service with Verizon since July 2013 and encountering constant problems.

I asked Mr. Wanamaker how much time was left on my contract and was told I had over a year left onmy original two year contract. Apparently, when I went into Verizon's Middletown store last year with a

phone that did not work, that they couldn't replace, they gave me a new phone and extended mycontract for another year WITHOUT TELLING ME. Fast forward to 3/27/2015-I told Mr. Wanamaker I

just wanted a phone that worked. He offered to give me a new phone, but only if I extended my

contract YET ANOTHER YEAR. This is nothing but a scam. Verizon cannot sell me a phone that will

last the length of my contract, then when I bring it in, I am given two choices: Someone else's broken

phone that has been "factory reconditioned and inspected" (no mention of being fixed), or extend my

contract and have the phone replaced with a new phone that probably will not last as long as thecontract. This way of doing business is not only dishonest, but reeks of a scam. Why are cellular

companies allowed to perpetrate this kind of dishonest service on hapless consumers? Cellular

companies are all dishonest and do business in the same furtive and deliberately misleading way.What recourse do consumers have????


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_____________________________________________________________________________

Ticket: # 205116 - Fraud by Metro PCSDate: 3/27/2015 7:06:05 PMCity/State/Zip: Bklyn, New York 11217

_____________________________________________________________________________

Description

Metro PCS has issued two phone numbers under my name for one cell phone. CSR has stated thisfact. Requested rep to look up and . Rep stated both numbers have my

name, which is why I am experiencing so many problems. Metro PCS 523 Fulton Street Bklyn NY

must have established these on 03/13/2015.

(b) (6) (b) (6)


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_____________________________________________________________________________

Ticket: # 207118 - ChargesDate: 3/30/2015 9:47:46 AMCity/State/Zip: Mesa, Arizona 85275

_____________________________________________________________________________

Description

To: [email protected]

cc: [email protected]

[email protected]@equifax.com

[email protected]

[email protected]

Good morning,

I hope this email does not fall on deaf ears as my certified letters and other communications are beingignored. I am under the impression that after I sent a certified letter asking for validation of this debt

that the matter would be dropped but Verizon continues to attempt collections and I am routinelydenied for credit. This seems to be in direct violation of federal law.

I had a WiFi hotspot that I agreed to pay $50 per month for and after 90 days the bill exceeded $500

dollars. I have yet to receive any proof or validation that this was an authorized overage charge.

I feel that this matter should be dropped and removed from my credit history. Verizon intentionallydoes not have emails that work and will only communicate by phone which I do not have time for. I

will send this email to all their contacts regionally and nationally from their website contact form.

Social security number will be provided on request. My credit report is under:

Mesa, AZ 85275

In kind regards,

Director of National Accounts

All American Waste Services, Inc.Office: 1-877-279-5725

Fax: 480-396-6979

Mobile: 480-492-7042

www.aawsi.com

(b) (6)

(b) (6)

(b) (6)


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_____________________________________________________________________________

Ticket: # 211314 - Wifi interferenceDate: 4/1/2015 6:50:01 AMCity/State/Zip: Lake Worth, Florida 33467

_____________________________________________________________________________

Description

I am very certain that my neighbor is interfering or jamming my wifi signal. This began in October of2013. I have had AT&T come out and they changed routers multiple times. They tell me they don't

have the equipment to detect interference. I notice when the neighbor goes away for a few days on a

business trip my wifi works perfectly. When he comes home the wifi stops working. He works for HPcomputers from home so I assume he knows what he is doing. He denies knowing anything about wifi

jammers. The community HOA won't get involved and I was told the local police department will not

get involved. They all say to call the FCC. You guys are my only hope at this point.


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_____________________________________________________________________________

Ticket: # 215533 - AT&T No Wifi/Told to Leave Store, No Head CoveringDate: 4/2/2015 8:45:24 PMCity/State/Zip: Philadelphia, Pennsylvania 19101

_____________________________________________________________________________

Description

I began a contract with AT&T in April 2014 for cellular service on two phones. AT&T claims to offer AT&T wifi, but I have not been able to connect to this AT&T wifi server, since I obained service.

Instead, I have to use my data plan to connect when I am outside or in a subway/train station. Which

is odd considering that AT&T had a subway station renamed in their honor, after wiring the entiresubway station in Philadelphia, PA.

I reached out to the CEO of AT&T with no response, then I called the President's Office where a rudeand kurt Marquez Brown went on the defense, so I ended the call. I stopped into the AT&T corporate

store today, Saturday, March 28, 2015, located at 33 S 16th St., Philadelphia, PA 19102, T:

215.557.6866, around 5:20 PM, EST, to check out the new Blackberry Passport when I was

approached by an employee named Crystal F, a Black female approximately 5'-2" with a mushroomhairstyle. She asked me if I needed help and I responded, no. Immediately, standing next to me, she

tells me that she was going to ask me to remove my hood for security purposes and if I did not, thesecurity guard will make me remove it. Not only did I take offense to her, I asked to see this policy in

writing, what her name is and I wanted to speak to the manager. I walked right past the guard when I

entered the store and at no point in time did he approach me to tell me to remove my hood. My coat

has a hood, it was a gusty 35 degrees outside and I will be following up with the US Justice

Department, local agencies and a local consumer news reporter, who happens to be a personal

friend to make sure this does not happen to anyone else walking into that store. A copy of this "NoHoods/Hoodie Policy" was never produced, nor is it clearly posted on the front door in plain site.

Maybe she thought that she was speaking to an ignorant individual who does not know the law or

know their civil rights. Crystal represents the AT&T brand and to say her conduct was IGNORANT isan understatement. At no point in time did anyone offer me an apology for the blatant mistreatment

and disrespect I encountered.

Crystal F. ran and hid in the back, then she sent out a bespeckled Black male with two cornrowed

braids who did not identify himself. I asked him for his name and if he was the manager. He told me

his name is Brandon and he's the assistant manager. I asked to speak with the store manager,

whom he said was not in, but told me his name is Andrew. I then asked Brandon for a business card,

which he provided. He told me that Crystal asked him to speak with me because I was upset. I

asked him if she told him what she said to me, he said no.

AT&T has trained their employees to profile certain customers and it needs to stop. I am yet to locate

a copy of this no head covering on their website. Mr Brown wanted to know if I was an AT&Tcustomer regarding the store incident and I asked him, what difference does it make and why did it

occur? As if it is okay to refuse entry or tell a customer to leave a business, because they are not a

customer.


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_____________________________________________________________________________

Ticket: # 224695 - 04/07/15 ATT started blocking Wifi access for DVD playersDate: 4/8/2015 3:11:49 PMCity/State/Zip: Roswell, Georgia 30075

_____________________________________________________________________________

Description

Yesterday I tried watching Netflix on my television through the DVD player and 'error showed couldnot connect to the internet'. After trouble shooting through DVD player, information stated, Internet is

working, but player cannot connect to internet, call your internet provider. I have been using my dvd

players for internet access for years. Without notice this has been arbitrarily changed. The downloadspeeds are throttled and well as upload. As soon as a speed test is run, the download is faster,

almost full speed paid for, but upload is ⅔ at best of what is paid for. Like paying for a car, but only

getting parts of it.


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_____________________________________________________________________________

Ticket: # 228220 - Wifi/phone blocker being used and disrupting my businessDate: 4/10/2015 9:25:06 AMCity/State/Zip: Coatesville, Pennsylvania 19320

_____________________________________________________________________________

Description

A brief description of what the company I work for does: We travel to many colleges/university at theend of each semester to purchase textbook from students, using a web based program that was

developed by the owner. This past Dec 2014 while conducting a buy at the Univ of Pitt a buyer of

ours ran into a critical issue , there was a from a local bookstore who was using a jamming device tolimit our access to the internet and phone service thus making our book buying program useless

costing the company over tens of thousands of dollars. I will be buying books at Pitt starting 04/20-

5/1..I know the name of the bookstore that the buyer who was using the jamming device representsand from my initial investigation it was one of the owners. Please feel free to call me directly with any

questions and I'll be more than happy to delve into this topic with you. Please act on this ASAP, the

book buying season is very short at Pitt and I stand to lose over 45K if this continues to happen, its

simply not right he's blocking wifi, phone connections solely for his own monetary gain

(b) (6)


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_____________________________________________________________________________

Ticket: # 230171 - Blocking wifi- Mandalay Bay convention ctr Las VegasDate: 4/10/2015 9:58:18 PMCity/State/Zip: Chicago, Illinois 60618

_____________________________________________________________________________

Description

The Mandalay Bay convention ctr Las Vegas is blocking data signals and preventing usage of wifihotspots in order to sell very expensive data connections to exhibitors.


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_____________________________________________________________________________

Ticket: # 230834 - Possible WiFi JammingDate: 4/11/2015 5:31:42 PMCity/State/Zip: Alameda, California 94501

_____________________________________________________________________________

Description

Good Afternoon,

Approximately one week ago, the Wifi signal in my apartment stopped working. After several hours

on the phone with customer support, AT&T sent a technician to my apartment to diagnose theproblem. After trying three different routers, trying different phone jacks and locations, using a WiFi

extender, and trying to create a WiFi hotspot using the technician's phone, as well as attempting to

connect from six different devices, AT&T concluded that the loss of WiFi functionality is likely due tosomeone in the vicinity using a jamming or interference device, and they recommended contacting

the FCC.

To further describe the problem, sometimes the network will appear on the list of available networks,but will the disappear. If it lets us connect (and it won't always), it "saves" the network, but will not

connect, or it will connect and then drop signal within seconds; the network is often listed as "out ofrange," or, as previously stated, it does not appear at all. Until approximately one week ago, I had no

experienced any issues during the three years that I have been an AT&T customer. Also of note, I

can connect without any problems if I connect directly to the router using an Ethernet cable.

Again, on-scene AT&T technicians advised a possible jamming device nearby, and recommended

contacting the FCC.

Thank you in advance for your assistance.

Very Respectfully,

(b) (6)


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_____________________________________________________________________________

Ticket: # 241519 - WiFi blocking or jamming at hotelDate: 4/17/2015 12:41:36 PMCity/State/Zip: Fort Lauderdale, Florida 33359

_____________________________________________________________________________

Description

I'm producing an event at Marriott Biscayne Bay hotel in Miami, Florida, and I highly suspect that thishotel is using wide band wireless interference such as jamming out scrambling. Many of my

technicians are experiencing disruptions on their phones with various carriers, and our A/V equipment

and production WiFi equipment is unusable.


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_____________________________________________________________________________

Ticket: # 242646 - Re: AT&T’s Office of the President communicationDate: 4/18/2015 2:34:55 AMCity/State/Zip: ,

Company Complaining About: Other

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DescriptionI received this message from Ms Bratton with AT&T. I am totally offended by AT&T and want no

further business association with them. Initially in a conversation she stated that AT&T had no such

discriminatory policy involving head coverings. Now she claims that that particular location isaccusing individuals with head coverings of stealing their display phones, when those phones have

security alarms. Sounds like an inside job to me. Blame the customers for cell phones that their

workers are stealing.

AT&T claims to have the stronger signal over their competition, Verizion, 4G & 4G LTE. A LIE. In my

social experiment, I discovered none of the locations AT&T claimed were Wifi Hotspots, they are

not. All you see is network not available or network out of range. As it turns out, AT&T is notproviding free Wifi connections to their subscribers. In Philadelphia, AT&T stores are either blocking

the WiFi signal, turning it off, as admitted by Ms Bratton and/or it is so weak it does not register as alisted network. False advertising. Xfinity knocks the AT&T signal right off the network. For 1 year

and 1 month, I have not been able to connect to any AT&T Wifi network in my city. By not providing

the Wifi feature, AT&T customers are left to run up their data plan. Olivia Drake

On Friday, April 17, 2015 12:26 PM, " wrote:

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for the information you provided, I’m glad to know that you were able to connect to the wifi. I haveshared your information with our technical group. The issue is not with the devices but with the placesyou are attempting to connect. Even though AT&T provided WiFi in an area it can be blocked by the

establishment or another provider if that providers signal is stronger, such asMarriott who offers

Xfinity wifi to their guests; therefore it is the main wifi offered, the AT&T wifi would then be the weaker

system in that place of business. You need to speak to the establishment to see who they offer andbecause many places block the wifi even though the wifi is free, you must still get the passcode to be

able to use it. If there is an issue with wifi at an establishment, it is up to the establishment to contact

AT&T to have it resolved. The Wireless system in Philadelphia is functioning as intended at thistime. AT&T’s values our customers and strives to insure that they are treated with respect, byproviding friendly, courteous, knowledgeable and prompt service at all touch points. I have provided

feedback on the persons named in your complaint. AT&T does seek and are driven by our customers’

feedback, and we thank you for taking the time to provide us with the information regarding your

experience on the “No Hoods/Hoodie Policy”. I have been advised that the store in question has

issues with devices missing from the displays, therefore they are requesting that customers remove

hoods for security reasons. I have also provided feedback on this and requested a warning be placed

at the door so that the public is aware of it before interning the store. Let me know how else I may

assist you with the information that you provided to the Federal Communications

Commission. Regards Rebecca Bratton AT&T Office of the President Notice: This email and anyfiles transmitted with it are the property of AT&T Inc. and/or its affiliates, are confidential, and areintended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not

one of the named recipient(s) or otherwise have reason to believe that you have received this

message in error, please notify the sender at 1 916 979 7432 and delete this message immediatelyfrom your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this

e-mail is strictly prohibited. From: ]

Sent: Thursday, April 16, 2015 10:16 AMTo:

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Subject: Re: AT&T’s Office of the President communication Ms Bratton, I did my social

experiment yesterday, April 15, 2015. I was able to connect to ATT wifi outside of the AT&T storelocated at 33 S 16th Street, but when I walked a few doors north to the Starbucks, initially the

Blackberry was able to connect to the wifi there, then it timed out, while the LG phone was not able to

connect. Then I went into town 11th & Market, the Marriott and I got a list of wifi's, but Xfinity keptoverriding AT&T's wifi, but I was not able to connect to the Xfinity as I am not a customer or the AT&T

wifi. I did a screen shot of the wifi's I was offered instead of AT&T. Thank you. On

Tuesday, April 14, 2015 2:05 PM, > wrote: Ms Bratton, I spoke toyou for quite sometime yesterday, when you stated you would do some research on the individuals

involved in theno head covering (Crystal F, Brandon and Andrew) incident at your 33 S 16th Streetstore in Philadelphia, PA and why I am not able to access Wifi in my city. The link that you sent me,

is the site I used to locate Wifi in Philadelphia, when I noticed the problem and I was not able to

access the Wifi service. I may not be able to get into town today, but I will a location on that list tosee if anything has changed. When you contacted me before 5 PM EST yesterday, you said that

you were being called to go somewhere else and you would contact me early today. It is now 2:03

PM EST and I have not heard from you today. Thank you. On Monday, April 13,

2015 4:30 PM, "BRATTON, REBECCA R" wrote:

I found that if you go to the following websitehttp://www.att.com/maps/wifi.html on your computer

orattwifi.know-where.com on your device, and put in a zip code, it will provided you with the AT&T Wi-

Fi Hot Spot locations in that area. I put in your mailing zip code and came up with the following. Whenyou looked, is this what you found?

Once in the location yo

complaints for 2016-278 (wifi hotspot blocking)-zendesk (2015)

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