New engine services

“Partner of equal standing”

Mercedes-Benz Style cabin

A new era of private travel

Triple competence

High-performance design organization

Condition Analytics

The bigger picture

6.2016 November/DecemberThe Lufthansa Technik Group Magazine

Lufthansa Technik Connection 6.20162 | Content

Innovation and technology• Digitalization of MRO processes: 3 The next competitive edge • Condition Analytics: 6 The bigger picture •Partnership with FLYdocs: Next- 8 generation aircraft documentation• Interview with Andreas Gherman: 22 “High-performance Design Organization”

eServices• AMOS interfaces: 9 Fruitful collaboration

Engine Services•Proving A350 engine logistics: 10 Transport solution for the XWB• Interview with Bernhard Krueger-Sprengel: 14 “Partner of equal standing”

Total Support Services•A320 family: 13 Wizz Air expands contracts

Component Services•Spairliners: 16 Component care for special fleets • Interview with Sven-Uve Hueschler: 18 “The best dispatch reliability at the lowest cost”

VIP & Special Mission Aircraft Services•Mercedes-Benz Style cabin: 19 A new era of private travel

Employee portrait•Sebastian Schumacher: 24 Passion for the A350

Aircraft Services•Lufthansa Technik Shannon: 26 A new level of transition support

Categories • News 4 – 5 • Personalities 27• Events 27 • Products and services 28• Contacts 30

A350 engine logisticsLufthansa Technik has demonstrated a proven transport option for the Trent XWB engine.

10

Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our websitewww.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM TS1/MWeg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 marketing.sales@lht.dlh.de · www.lufthansa-technik.comAngela Huber-Saffer · Database management

Editorial production Editorial office: Flightlines, HamburgDesign: Art Works!, HamburgPhotos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

19

A new era of private travelLufthansa Technik and Mercedes-Benz Style

presented their advanced VIP aircraft cabin design.

14“Partner of equal standing”Bernhard Krueger-Sprengel about reducing costs for Lufthansa Technik’s customers in close ranks with the manufacturers

22

“High-Performance Design Organization”Interview with Andreas Gherman, Head of

Design Organization and Intellectual Property Management

Lufthansa Technik Connection 6.2016 Innovation and technology | 3

www.lufthansa-technik.com/predictive-mtc

The next competitive edgeLufthansa Technik continues to drive forward the digitalization of MRO processes.

This not only significantly enhances process security and productivity; it also significantly

increases the reliability and availability of customer aircraft and their components.

Pioneering innovation projects pre-sented in this issue of Connection are fundamental building blocks

in Lufthansa Technik’s comprehensive digitalization strategy. With its Condition Analytics platform, Lufthansa Technik now offers software developed for and with customers for Condition Monitoring and Predictive Maintenance to reshape or replace existing value-creation processes (see feature on page 6). A highlight of this year’s MRO Europe, Condition Analytics is a universal system that both presents the actual situation of a fleet and predicts outages. This makes it possible to take measures before a fault occurs, effectively preventing the outage.

Also featured in this issue is the strate-gic partnership with the British software provider FLYdocs (see page 8). It illustrates how – alongside its many in-house tools for digital maintenance – Lufthansa Technik is also depending on digital records for the implementation of its digital strategy. The new partnership with FLYdocs is thus

forging ahead with the digitalization of paper-based processes.

DATCOM is another step towards the use of digital technologies. The aim of this project is to network the individual testing stations so that test reports and values measured can be made available for data analysis everywhere and at all times. With DATCOM, data from aircraft equipment life cycles can be used to optimize the main-tenance process. Equipment faults will be more reproducible, allowing them to be more quickly isolated on the basis of cor-relation models. Furthermore, the effec-tiveness of equipment modifications and preventive measures can be analyzed.

The DATCOM project uses data mining methods to analyze test measurements from maintained equipment. Correlation with the resultant reliability achieved will facilitate the derivation of further potential preventive measures within the framework of equipment maintenance.

The Advanced Data Analytics for Proactive Measures project builds,

amongst other things, on the data provided by DATCOM: Needs analysis is conducted related to proactive service measures for component services customers in order to identify the needs of the market for such measures.

Appropriate preventive measures are then developed, for example to recom-mend the removal of specific equipment before it fails. Flight routes and weather conditions are amongst the factors that are analyzed to determine their impact on the durability of equipment. The targeted intro-duction of proactive measures for equip-ment deployed in critical environments makes it possible for flight delays and can-cellations to be avoided, thus increasing aircraft availability.

In

novation by

Lufthansa Technik

Component support for Royal Brunei

A320 and A320neo // Royal Brunei Airlines and Lufthansa Technik have signed a ten-year contract covering component support for Royal Brunei’s A320 and upcoming A320neo fleet. The scope of services includes repair management for a comprehensive range of line replaceable units, provi-sion of critical inventory at the airline’s home base in Brunei and access to Lufthansa Technik’s global network of component pools. In addition, Lufthansa Technik will support Royal Brunei Airlines with the c.more® product, a supply management solution for con-sumables and expendables.“We are delighted to partner with Lufthansa Technik for the component support program. They are one of the best main-tenance, repair and overhaul organizations in the world and we believe through this part-nership we can leverage their expertise for our benefit. We believe that with Lufthansa Technik’s extensive experience on the A320 aircraft together with our ability to access their regional pools – particularly in Singapore and Hong Kong – we will receive optimum sup-port for our Airbus fleet,” said Karam Chand, Chief Executive Officer of Royal Brunei. //

BBJ 787 engineeringand parts provision

VIP & Special Mission Aircraft Services // Lufthansa Technik has been contracted by an undisclosed customer to per-form comprehensive cabin engineering services as well as initial parts provisioning for the entry into service of a Boeing BBJ 787-8. The engineering services consist of Service Bul-letin (SB) and Airworthiness Directive (AD) monitoring, development and tracking of required maintenance planning data as well as parts and com-ponents adapted to the specific customer needs. The part pro-visioning services comprise the overall services for the aircraft and the cabin supporting the entry into service.“We are permanently extending our technical support for this aircraft type. The engineering and initial parts provisioning services mark another mile-stone in further strengthening our expertise on the 787,” said Walter Heerdt, Senior Vice President VIP & Special Mission Aircraft Services, Lufthansa Technik. The technical support agree-ment is a follow-on contract to a comprehensive cabin modifi-cation of this aircraft. So far the company supports more than 180 Boeing 787 from airline operators. The product port-folio comprises different types of maintenance, repair and overhaul services for commer-cial and VIP aircraft of this type, including engineering, spare part supply, modifications and completions. //

Base maintenancefor easyJet

Lufthansa Technik Malta // Low-cost carrier easyJet and Lufthansa Technik have signed a substantial base maintenance contract. During the next five years, more than 100 of the airline’s A320 family aircraft will be overhauled by Lufthansa Technik Malta. Ian Davies, easyJet Director of Engineering, commented: “Based on our experience with Lufthansa Technik in Berlin, Brussels, Budapest, Milan and Sofia and the cooperation we recently started at the Gatwick Airport, we are convinced of the quality of the base mainte-nance services we can expect from Lufthansa Technik Malta.” Lufthansa Technik Malta CEO Marcus Motschenbacher adds: “We are delighted about the new contract. It expands our partnership with one of the world’s leading low-cost carri-ers and strengthens our market position.”Stephan Drewes, Lufthansa Technik Vice President Produc-tion Network Aircraft Base Maintenance, underlines: “We are very happy that easyJet awarded Lufthansa Technik with the base maintenance of their fleet. This is an important contract for the entire network with works to be performed in our facilities in both Sofia and Malta. I trust the expertise and engagement of the Lufthansa Technik Malta staff to deliver up to the expectations and beyond.” //

Component servicesfor WOW air A330

Total Component Support (TCS®) // Lufthansa Technik and the Iceland-based low-cost air-line WOW air have signed a comprehensive three-year com-ponent support agreement for the carrier’s new fleet of three Trent 700-powered Airbus A330 aircraft. The Total Component Support (TCS®) contract covers the overhaul of line replaceable units (LRU), pooling and home base lease. Component supply will be realized via the Lufthansa Technik facilities in Frankfurt and Hamburg as well as through the US-based Lufthansa Technik warehouses.“This agreement will provide WOW air with the support need-ed while launching our U.S./Europe A330 widebody net-work, by minimizing technical delays and optimizing dispatch reliability,” said Aegir Thorberg Jonsson, Director Technical Operation of WOW air. “We are very proud to support WOW air right from the beginning of its long-haul operations,” said Georgios Ouzounidis, Vice Pres-ident Sales Europe at Lufthansa Technik. “Our experience in delivering technical services for other airlines expanding their portfolio will definitely help us to offer the best solutions to WOW air. We are looking forward to build up a trustful and long-last-ing partnership with them.” //

Bandar Seri Begawan

Malta

Lufthansa Technik Connection 6.20164 | News

Hamburg

Keflavik

Lufthansa Technik Connection 6.2016 News | 5

New trainees starttraining program

Lufthansa Technical Training// 171 young people have started either traditional or dual-study training programs with the Lufthansa Technik Group, four-teen more than in 2015. All told, Lufthansa Technik in Germany will now be home to 575 young people on their way to pro-fessions in technical aircraft services or aircraft logistics. The range of programs for elec-tronics technicians has been expanded substantially. In addi-tion to aircraft electronics spe-cializing in working on aircraft, for which 36 new training places are available, twelve trainees will commence a new appren-ticeship trade as “Electronics Technician for Devices and Systems” for the first time for deployment in the specialized workshops. 128 young people will begin their training directly at Lufthansa Technik AG and another eight will be starting at Lufthansa Technik AERO Alzey, the Lufthansa Technik Group company that specializes in overhauling smaller jet and turboprop engines. //

Strengthening thecommitment to Asia

Lufthansa Technik Compo-nent Services Asia Pacific // Lufthansa Technik is strength-ening its commitment to the growth market of Asia with the founding of Lufthansa Technik Component Services Asia Pacific. A new location for component supply in Hong Kong has been established. The new warehouse offers a wide-spanning network for cus-tomer care in the Asian region along with the existing loca-tions in Singapore and Narita.In the new company, 30 employees will be responsible for local customer support. Customers will benefit from one contact in the same time zone as well as the personal connection. The close proximity to Lufthansa Technik Shenzhen, the local maintenance organi-zation of the Lufthansa Technik Group, is an advantage for the warehouse located at the Hong Kong Airport. The establishment of the location in Hong Kong is part of the strategic alignment of Lufthansa Technik’s Compo-nent Services product division which, in addition to the regions of Europe and the Middle East, is also planning to expand its growth primarily in America and Asia. Along with the loca-tions in China, the Component Services division already includes the American mainte-nance organization Lufthansa Technik Component Services in Tulsa, Oklahoma, with warehouses in Fort Lauderdale, San Francisco and New York (JFK). //

TCS® for new Cypriotairline Cobalt

Total Component Support // Lufthansa Technik and the new Cypriot airline Cobalt have signed a comprehensive five-year component supply agree-ment for the airline’s initial fleet of six Airbus A320 aircraft. The aircraft are equipped with V2500 and CFMI 56-5A engines. The Total Component Support (TCS®) agreement covers airframe and engine related component overhaul, engine condition monitoring services as well as pooling and home base lease. The compo-nent supply will be realized via the Lufthansa Technik facilities in Frankfurt and Hamburg. //

GoAir extendscomponent contract

TCS® for Airbus A320 and A320neo // Go Airlines (GoAir) and Lufthansa Technik have prematurely extended their component support contract for the airline’s present and future fleet of Airbus A320 classic and A320neo aircraft. The Total Component Support (TCS®) agreement covers most of the spare parts required for the regular maintenance of 19 A320 aircraft as well as the new A320neo fleet. Two A320neo have been put into service recently, with a total of 144 being on order.Lufthansa Technik Services India is providing spare parts to the airline’s bases at Mum-bai and Delhi. The company cooperates closely with Luft-hansa Technik’s AOG Materials Desk (Aircraft on Ground) in Hamburg. GoAir enjoys access to the full service spectrum of integrated and comprehensive Total Component Support on a 24/7 basis, ranging from com-ponent pooling and material management to customer ser-vices as well as logistics and transport services. In addition, GoAir has access to Lufthansa Technik’s Technical Operations WebSuite manage/m®, giving both partners the possibility to observe just-in-time inventory management. //

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Lufthansa Technik Connection 6.20166 | Innovation and technology

In

novation by

Lufthansa Technik

Airlines and operators around the globe are seeking ways to grow business and maximize the availabil-

ity of their fleets while reducing costs. With its Condition Analytics platform, Lufthansa Technik now offers an IT tool developed in-house that supports these objectives. As an independent OEM-spanning tool, it combines condition monitoring with analytics and thus enables predictive maintenance to actually foresee the future.

Condition monitoring and analytics

Condition Analytics acts as a universal system which, in addition to presenting the current condition of a fleet, also makes predictions with respect to outages. This

allows measures to be taken that in effect prevent the

outage from happening. Jan Stoevesand, Head of Analyt-

ics & Data Intelligence in Information Man-agement at Lufthansa Technik, played a major role in the development of Condition Analytics. In his words: “By combining condition monitoring and analytics, we have developed an integrated tool. This represents a significant step on the path toward greater reliability, cost efficiency and ultimately also safety.” And how does this work? The fully-featured version of the system uses aircraft full-flight data which is

engineers is a decisive factor in this regard in terms of the strategic development of use cases. Jan Stoevesand explains the connection: “Data science is used for finding correlations, while the engineer’s expertise is used to determine: Is this simply a correlation or causality? Proving the relationship between correlation and causality is our strength – it is only in such a scenario that use cases can be devel-oped that then also lead to the identification of business cases.”

Condition Analytics is an autonomous tool that is not tied to a support contract with Lufthansa Technik. It provides an OEM-spanning platform for condition mon-itoring and predictive maintenance. The customer selects the required fleet and the desired use cases and is given access to the system. The transmitted data remains the property of the customer and is used exclusively for the purposes authorized by

the customer – the data is not even used for statis-

tical fleet evaluation without the cus-tomer’s permis-sion.

The rigging of ailerons is an

example of a use case. Recordings of

control surface deflec-tions in aircraft in the

A320 family have shown that the ailerons are deflected

asymmetrically when cruising. This

The bigger picture

Enhanced aircraft reliability and availability and not least flight operations

safety – these are the objectives of Condition Analytics, the new element of

Lufthansa Technik’s Digital Fleet Services program.

transmitted to the ground after every flight. This data – historically only used for flight safety – enables predictive maintenance to anticipate future events. A team of engineers and data scientists analyzes the data and uses them as a basis for developing so-called use cases. Follow-ing initial development of the use case, the system checks the customer data automatically for relevant incidents and supplies the corresponding results to the customer.

Continuous expansion

Condition Analytics is by nature not a static program, rather is enhanced on an ongo-ing basis with the inclusion of other aircraft types, functionalities and use cases. Differ-ent approaches are followed when elabo-

rating new use cases. One approach that has proven

espe-cially suc-cessful is the hypoth-esis-driven search by qualified engineers, who are very familiar with the pain points of the aircraft. The know-how of the

Lufthansa Technik Connection 6.2016 Innovation and technology | 7

Into the future

MRO Europe // Lufthansa Technik has rarely attracted as much attention with a trade show booth as it did at the MRO Europe at the end of Octo-ber. A construction that resembled a UFO had “landed” at the booth to promote the launch of the revolution-ary product Condition Analytics. Visitors were tempted into “outer space” and allowed to “go where no man has gone before”.In line with this motto, the booth design included pictures of outer space, two trade show hostesses dressed as “Space Girls”, and the big UFO. Behind its double doors was a showroom in which a special 3D advertising film tempted the viewer to enter the world of Condition Analytics. Guests were only allowed to enter the UFO if they had received a personal invitation, and the more than 300 who did so were nearly all enthusiastic. Lufthansa Technik will continue to maintain contact with these “UFO visitors” even after the show closes. //

means that the rudder is deflected for com-pensation purposes – with corresponding consequences such as increased trim drag and fuel consumption. Thanks to automatic monitoring and triggering of a recommendation after achieving a thresh-old value, the fuel efficiency of the fleet can be increased without difficulty.

Efficiency increase

That the allegedly simple monitoring of actual system states and wear can also offer considerable gains is clearly demon-strated by the example of engine igniter plugs. In the past the replacement interval

was estimated conservatively for a time frame of flight hours. Dr.

Holger Appel, Program Man-ager Monitoring, Diagnosis

and Prognosis, argues: “We can now use

the aircraft data to determine precisely

the usage of the igniter plugs

and therefore the remaining

guaranteed lifetime. We

discovered from this that the igniter plugs were

already replaced in the past after around 1/3 of their guaranteed lifetime.” Now the system automatically controls the replace-ment. The savings that can be achieved simply for a test fleet of ten aircraft are in the region of a six-figure euro amount.

Some use cases are aimed primarily at enhancing safety. A case in point is the radar altimeter. As essential parts for the all-weather capability of an airplane they provide the autoland system with the pre-cise height above the ground, providing

crucial information for the final approach phase and flare above the runway in near-zero visibility. If the radar altimeters are delivering unreliable signals during approach, those signals are dismissed by the autoland system and its capability is degraded. This may lead to a diversion to an alternate airport with better weather conditions. Condition Analytics can contin-uously monitor the radar altimeter output values and detect discrepancies before they become operationally limiting.

Holger Appel is more than convinced of the potential of Condition Analytics: “The interaction between data analysts and engineering expertise represents the optimum configuration. Our engineering know-how and long-standing experience with a variety of different aircraft types gives us an edge in this respect. We have intentionally integrated the condition moni-toring and predictive maintenance func-tions because we can thus achieve two targets at the same time – namely efficient-ly solve both the problems of today and tomorrow.”

Condition Analytics is already operational today and is being used successfully for Lufthansa’s Boeing 747 fleet, among others. The system will be available to additional customers from the first quarter of 2017.

Dr. Holger AppelPhone +49-69-696-91282holger.appel@lht.dlh.de

Jan StoevesandPhone +49-40-5070-64322jan.stoevesand@lht.dlh.de

www.lufthansa-technik.com/condition-analytics-product-features

Scan the QR-Code and see a 2D-version of the 3D-film.

Customized ACMS* report

Full flight data extract

Full flight data

Smart data approach Big Data approach

Data mass

Potential benefit

Data protected by strict regulations

Data provision

Smart data approach

Condition Analytics offers operators great benefits. At its heart is the avail-ability of the right data – protected by strict regulations and provided by customers in different volumes in line with their individual requirements.

*ACMS = Aircraft Condition Monitoring System

Lufthansa Technik Connection 6.20168 | Innovation and technology

Consistent use of digital technologies holds the promise of significant benefits in terms of process reliabil-

ity and productivity. FLYdocs, an innovative company based in Great Britain, has come up with what is regarded as a trailblazing solution to the problem of paper-based air-craft record keeping, as has largely been the case to date. Airlines and lessors world-wide use FLYdocs to efficiently man-age assets, data and records in real time and thereby simplify aircraft record keeping and lease returns. Lufthansa Technik has thus entered a strategic partnership with FLYdocs to drive the simplification of existing record manage-ment processes for the entire industry and also as a launching pad for developing additional digital products.

Web-based platform

As a cloud-based platform, FLYdocs is designed to handle the entire work scope in the area of record management, aiming for the elimination of paper-based aircraft documentation. The FLYdocs software helps digitalize all relevant MRO records and links them with related work orders and requirements. With an automation degree of more than 80 percent, FLYdocs provides live digital life cycle compliance information to demonstrate asset airworthiness condi-tion and thereby protects asset value and delivers cost savings. With FLYdocs, aircraft records are only a few clicks away. Airlines and operators can access data globally

and prove airworthiness compliance in real time. Users can even manage an entire air-craft transition project in a single platform with selective access available for all par-ties. Andreas Stenger, Project Manager at Lufthansa Technik, explains: “The FLYdocs solution is especially beneficial for leased aircraft with frequent transitions.” That is because the manual handling of paper-

based documenta-tion is inefficient and expensive. Errors in the docu-mentation result in time-consuming search operations and sometimes even the afresh replacement of

parts. This gives rise to additional effort and delayed returns – with corresponding additional costs.

Record management tool

FLYdocs provides users with access to their aircraft data in the most varied ways. For example, the back-to-birth history of components can be found in the assembly list, while the corresponding records are stored with the Airworthiness Directive (AD) status. FLYdocs dramatically simplifies the process of managing documents. Custom-ers also agree. Rick Daniels, Information Services & Airworthiness Records Manager, Virgin Atlantic Airways, stresses: “FLYdocs has allowed us to have almost instant con-trol over the entire process. The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO

Next-generation aircraft documentation

Lufthansa Technik is a believer in promoting the digitalization of industrial processes

in the MRO industry. The strategic partnership with FLYdocs, a company that

has very successfully specialized in the field of paperless documentation, is the

first step on this path.

partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.”

Engineering competence

FLYdocs also offers qualified aviation engi-neers through its office in India, who are on hand to tackle the widest range of support activities. For example, they track the status of the documentation via the web as well as its completeness, technical devia-tions, missing documents through to the complete transition service. But they are also on hand locally for the customer, offer-ing the broadest range of services.

Andreas Stenger explains: “We have found an excellent partner in FLYdocs. The company is lean and agile, growing quickly and has unique experience and expertise. We see a lot of potential in the growing market of digital records management and we are jointly accelerating an industry change.”

Whilst Lufthansa Technik is now a share-holder of FLYdocs, FLYdocs will remain a separate, independently operated entity. The ongoing investment into the develop-ment of the FLYdocs solution will maximize the benefit for the customers and help to drive efficiencies, automation and process streamlining for operators and lessors globally – truly a forward-looking solution.

Andreas StengerPhone +49-40-5070-60969andreas.stenger@lht.dlh.de

In

novation by

Lufthansa Technik

We see a lot of potential in the growing market of digital records management and we are jointly accelerating an industry change. Andreas Stenger

“

www.flydocs.aero

Lufthansa Technik Connection 6.2016 eServices | 9

Swiss-AS and Lufthansa Technik have developed a number of interfaces to AMOS in recent years, allowing the

full scope of material management between a customer and Lufthansa Technik to be processed. More than 40 airlines around theworld are already using this interface solu-tion. Take for example SAS, a long-standing Lufthansa Technik customer with an exten-sive range of component supply contracts, who rolled out the system in 2013. This is where the Lufthansa Technik team “Solutions for Customers” comes into play. Christoph Ruhe, Project Manager for Solu-tions for Customers, explains: “The integra-tion process is relatively simple. Once the system has been configured, the full material supply including exchange of documenta-tion can then be performed with AMOS.”

As an operator, SAS required a period of two years to implement AMOS, essen-tially because of the time-consuming pro-cess of migrating the data from the old system to the new one. To make sure that everything was working perfectly before going live with AMOS, the Lufthansa Technik team was heavily involved in the final phase of the AMOS implementation project – especially in the testing and rollout of the IT functionalities. The result is convincing.

Fruitful collaboration

The system is now operational at SAS with no outages or major hick-ups occurring during the logistic transitions. Kim Hansen, AMOS Project Manager/Key user Supply Chain Management at SAS, was extremely satisfied: “I am very happy with the perfor-mance of the integrated solution. Thanks to the support of the Lufthansa Technik team, the transition went flawlessly, and handling the material has become a lot easier for SAS.”

Delivery at the touch of a button

The interfaces can be used after entering the user name and password. A new but-ton has been added to AMOS called “Lufthansa Technik send”, which ensures an easy and effortless placing of orders: When the customer determines a require-ment for material, a quick touch of a button is all that is needed to transmit the data to Lufthansa Technik and the part is supplied. Functions like ordering or purchasing parts – as an individual order or as a partner in the Lufthansa Technik material pool – can also be displayed in AMOS. The system offers important advantages in terms of the daily operation. All necessary documents, such as certificates, workshop reports and ship-

ping documents, are also made available. And development is still ongoing: New ideas and other planned interfaces will further increase the scope of cooperation between Swiss-AS and Lufthansa Technik.

For example, a new feature will be launched soon. The next AMOS release, which is due November 1, 2016, will allow SAS to retrieve historical AD and SB notes for individual parts. This will give the cus-tomer access to the complete component history. And as SAS is testing the AMOS release meticulously, the specialists of Lufthansa Technik were by their side pro-viding support within this test phase.

Torsten Zeller, Deputy Head of Solutions for Customers, has no doubt: “Right now, we are helping the customer to upgradeto the newest version of AMOS. I am therefore certain that SAS will experience a smooth transition once again.”

Torsten ZellerPhone +49-40-5070-1947torsten.zeller@lht.dlh.de

Christoph RuhePhone +49-40-5070-66405christoph.ruhe@lhind.dlh.de

The MRO software AMOS, popular among airlines of all sizes, enables users to manage their

maintenance, engineering and logistics needs. Swiss-AS and Lufthansa Technik have developed

a perfect interface package to AMOS for common customers such as SAS Scandinavian Airlines,

which executes orders and other logistic tasks at the touch of a button.

Lufthansa Technik Connection 6.201610 | Engine Services

Proving A350 engine logistics

Lufthansa Technik has demonstrated a proven transport option for the Trent XWB engine

thanks to comprehensive tests undertaken with trucks and aircraft. Customers of

Lufthansa Technik can therefore be assured that, should the worst happen, a replacement

engine will be on site in the shortest imaginable time.

Lufthansa Technik Connection 6.2016 Engine Services | 11

In a joint effort with Lufthansa Cargo and Lufthansa Technik Logistik Services, Lufthansa Technik has reached another

important milestone in its preparations for entry into service of the Airbus A350 in Lufthansa German Airlines fleet: Following successful loading and transport by road – from Berlin to Frankfurt – a Trent XWB aircraft engine provided by Rolls-Royce was loaded into a Boeing 777F. The test carried out in Frankfurt under real-life conditions established proof that the seam-less logistics of providing replacement engines are now assured.

Transporting the Trent XWB is a real achievement. The engine has a dry weight of approximately seven tons. It features a fan diameter of three meters and is five meters long. As a result, the full engine can only be transported via special freight with an Antonov An-124, an Airbus Beluga or a Boeing C-17. Engine manufacturer Rolls-Royce therefore developed a new type of transport stand. The engine is split into two modules (fan section and core) for transport, which are then each placed on their own dedicated stand (SES Split Engine Stand).

The individual modules are optimally prepared for transport on this split engine stand, together with the other tools required for engine replacement, and can then be loaded. The resulting unit can be transported in Boeing 747 and 777 freighters.

The XWB engine had to be transported by road for performing the aircraft loading test. The assembled engine was placed on a low-loader at the Berlin location using a truck-mounted crane. The aircraft could only be transported at night and on work-ing days because of its total width of 3.70 meters. P

See a spectacular video of the engine transport:

Lufthansa Technik Connection 6.201612 | Engine Services

Moreover, because of unannounced roadworks on the originally planned route, the convoy of truck and escort vehicles – including police vehicles for safety reasons – had to take the longer route via Hanover and Cologne, which added a day and a night on to the transport time. Good thing Lufthansa Technik Logistik Services had already obtained the approvals for all potential routes in advance.

Months of planning

The split solution is absolutely essential, however, for air transport. The large-volume fan can be separated from the core engine within a single day. The entire package – engine module, tool and additional trans-port racks for the replacement engine – fill the cargo bay of a 777 freighter. The tests were carried out with Lufthansa Cargo, as it would also subsequently handle the transport. The cargo airline has five suit-

able 777F. As part of the test, the company had to demonstrate that the transport con-ditions required by Boeing could actually be met in practice.

“Months of planning preceded the test,” explains Ralf Henker, who is responsible for Cooperations Management Logistics at Lufthansa Technik’s Aircraft Maintenance division. “Without the partnership and cooperation of our colleagues at Rolls-Royce and Lufthansa Cargo, we would not currently be able to ensure that we can supply every destination airport of the new fleet with a replacement engine if neces-sary. Every move we make has to fit, and every wheel of the logistics chain needs to mesh optimally with all the others.”

“Over the last four months, we have developed a detailed loading and rigging plan based on our experience with other capital goods that are similarly sensitive and yet difficult to handle,” says Harald Mueller, who is responsible at Lufthansa

Cargo for Aircraft Handling Competence & Quality Assurance. “It’s great to see that it works in practice exactly the way we envi-sioned it.”

“We are very proud that we can now approve this important step on the way to the entry into service of the A350,” said Dean Raineri, Project Director New Aircraft and Infrastructure Development at Lufthansa Technik’s Aircraft Maintenance division. “We are right on schedule in other areas as well, such as the training of our employees and the procurement of tools and spare parts.” Thanks to the successful transport tests, Lufthansa Technik, Lufthansa Technik Logistik Services and Lufthansa Cargo now not only have specific experience of this challenging task, but also an information head start on their competitors.

Michael StawePhone +49-40-5070-64526michael.stawe@ltls.dlh.de

More information on engine trans-port services:

Transport by aircraft requires a detailed loading and rigging plan.

Lufthansa Technik Connection 6.2016 Total Support Services | 13

Wizz Air expands contracts

Wizz Air is extending its partnership with Lufthansa Technik and expanding it

with technical support of its Airbus A320 family and its future A321neo fleet.

Component supply, aircraft overhaul and Cyclean® engine washes – the largest low-cost carrier of Central

and Eastern Europe has extended existing contracts with Lufthansa Technik. The exclusive component supply as part of a Total Component Support (TCS®) for the rapidly growing Wizz Air fleet, with its some 72 A320 and A321 aircraft at present, includes the repair and overhaul of compo-nents as well as pool services and logis-tics. The material is supplied by Lufthansa Technik from Frankfurt to Katowice in Poland and distributed by Wizz Air to the airline’s individual bases. In addition to the current and still expanding fleet, the contract also covers the 110 aircraft of the Airbus A321neo type that have been ordered and are due to be delivered to Wizz Air starting in 2019. The services are firmly agreed up to 2022. Heiko Holm, Technical Director at Wizz Air, says: “Lufthansa Technik has been our partner ever since our very first

flight in May 2004. We have developed a stable and fruitful cooperation over the past twelve years and our new agreement under-lines our commitment to this partnership as we continue to treat aircraft maintenance with highest priority and ensure to cooper-ate with the best-in-class service providers.”

The contract for the overhaul of the air-craft, which has been renewed to 2022, also covers the airline’s current and future A320 family and the future A321neo fleet. The corresponding layovers will take place at Lufthansa Technik Budapest in Hungary.

Dietmar Focke, CEO of Lufthansa Technik Budapest, says: “Servicing Wizz Air from the beginnings till today and further on till 2022 shows the great cooperation of both parties and the trust in the performance of Lufthansa Technik Budapest. We are happy to serve this fast growing airline.”

With the renewal of the overhaul con-tract, Wizz Air has commissioned regular washes of all V2500 engines in its current

A320 fleet from Lufthansa Technik. The dedicated Cyclean® service station estab-lished for this purpose in Budapest has already carried out the first engine washes. The Cyclean® equipment is installed in a transport vehicle so that engines can also be washed at other stations. Lufthansa Technik’s new Cyclean® location in Buda-pest is also available for other aircraft operators with other engine types.

Lufthansa Technik maintains the airline’s A320 family of aircraft at a total of ten sta-tions in Romania, Hungary and Slovakia. A fleet manager on behalf of Lufthansa Technik handles the coordination in Buda-pest between the needs of the airline and the maintenance organization. Lufthansa Technik is also responsible for all engineer-ing services for maintaining airworthiness (Subcontracted Continuing Airworthiness Management Tasks – SCAMT) and also looks after the wheels and brakes for the entire Wizz Air fleet.

Lufthansa Technik Connection 6.201614 | Engine Services

An entire range of new engines is currently entering into service with the next generation of aircraft. How is Lufthansa Technik planning to meet this challenge? Bernhard Krueger-Sprengel: It’s five years now since we started to prepare ourselves in engine overhaul for the new engine types. We knew to expect a new generation of engines and that we have to seek solidarity with the OEMs if we want to be perceived as a key player in the market in future. We have pursued this approach throughout intensive negotiations, supported of course by the Lufthansa aircraft campaigns. And we have succeeded in acquiring the license for all types of new engine types.

How does this pan out in detail – for example with the Trent XWB?We reached an agreement with Rolls-Royce that the Airbus A350 engine is to be overhauled by N3 Engine Overhaul Services, our joint venture in Arnstadt near Erfurt. N3 will therefore be the location for the Trent XWB engines both in the region and also globally in the Rolls-Royce network. We

supply to Rolls-Royce as the contracting company or alternatively directly to airlines. As a partner to Rolls-Royce, we can be active also in the Asian and North Ameri-can markets.

What agreement have you reached with GE?We have been able to secure licenses for the GEnx-2B and the GE9X in the case of GE’s large engines – likewise in the frame-work of Lufthansa’s fleet rollover. However, the framework conditions have led us to establish a joint venture with GE. We will overhaul these engines at a location in Eastern Europe, both the orders under the GE contracts and the volume we acquire ourselves on the market.

The new shop should be up and running in 2018. We are aiming to achieve a volume of more than 200 engines per year. Another objective with this joint venture of course is to utilize the scale effects optimally and to keep the costs as low as possible.

Regulations concerning part repairs were also introduced as part of the collabo-ration, which we can perform at existing

locations. As a supplier to the GE repair network, Lufthansa Technik will handle parts in its shops that are complicated and costly to repair.

The technology of the PW1000 from Pratt & Whitney is revolutionary in its performance class – in other words the gearbox between the fan and low-pressure turbine. To what extent will Lufthansa Technik be involved in repairing this engine?We have also reached agreement with the manufacturer in relation to the geared turbofan. We will be an overhaul partner in the Pratt & Whitney network and to a certain extent also a partner for individual parts repair. With this in mind, we are plan-ning to establish a new MRO company, probably in collaboration with MTU Aero Engines. We incidentally also offer our individual part repairs, the EPAR services (Engine Parts and Accessories Repair), for both manufacturers, that is GE Aviation and P&W. We have agreed a specific vol-ume with Pratt & Whitney in this respect.

A new generation of modern commercial aircraft goes hand in hand with a similarly advanced

series of engines. Connection spoke to Bernhard Krueger-Sprengel, Senior Vice President

Engine Services, about how Lufthansa Technik intends to reduce costs for its customers

in close ranks with the manufacturers and through the increased use of mobile repair teams.

“Partner of equal standing with the manufacturers”

The future pillars of Lufthansa Technik’s engine portfolio: Trent XWB (left), CFM LEAP-1A (center) and GEnx (right).

Lufthansa Technik Connection 6.2016 eServices | 15

Larger quantities can be expected with CFM LEAP-1A – what plans do you have in place for this type? We will handle this type in Hamburg. This is a very important decision: The introduc-tion of LEAP means we can ensure conti-nuity in the specific expertise Lufthansa Technik offers. The special quality of our engine services, the combination of work-scoping skills, overhaul, repair know-how, scrap avoidance and airline proximity will be supported from Hamburg. While the heart of the engine overhaul beats here, it also supplies the locations around the globe both today and in the future. It is important that Hamburg remains the core because customers see Lufthansa Technik as a German company. The identity of the product is associated with the attributes we have developed here in Hamburg.

The effort involved in repairing modern aircraft engines is decreasing owing to increased reliability. How do you respond to this development?Our focus is on expanding our global net-work for mobile engine services, in other words engine repairs, which are carried

out on wing or on site as opposed to in the shop. Because the new engines have a longer lifetime – on average just two instead of three shop load events over the lifetime of an engine – the volume of these surgical repairs outside of the overhaul event is rising significantly.

We want to be the largest provider of these mobile services and have concluded a contract with Pratt & Whitney that exclu-sively covers worldwide support initially for the V2500 and in the future for the GTF. We support P&W in this respect in extending the operational lifetimes of the engines and reliably achieving the planned maturity. We are also building up engineering know-how in the partnership with the OEM – some-thing that is important for entry into service. We are always on hand where the engine needs us.

Is the capacity of the existing Airline Support Team network sufficient in this respect?No, we are developing an international network. Frankfurt will be responsible for the European and Middle Eastern region, Shenzhen for the Asian region and Tulsa

for the North American region. And we plan to establish a fourth location in South-east Asia. Australia, Canada, Argentina and Qatar will also play a role, where we already have employees on site. We have an excellent wealth of experience with our Airline Support Team (AST®) in Frankfurt, both in terms of engineering and opera-tions including logistics, such as for exam-ple supplying employees with visas and the tools and spares needed locally.

This forth product pillar is very important to me because it makes us unique in the industry. We follow a solution-driven, engi-neering-based approach and thus bring aspects into the network from the viewpoint of operations, which are not offered from the production and development perspec-tive. Lufthansa Technik will thus be a partner of equal standing with the engine manufac-turers. And to remain so, we also have to regularly make our creative contribution.

We are not forgetting in the process that the airlines are our customers. We want to generate added value for them, and the mobile services that help to prevent a shop load event and its associated high costs exemplify this customer focus perfectly.

www.lufthansa-technik.com/engine-capabilities

Lufthansa Technik Connection 6.201616 | Component Services

Spairliners specializes in the Lufthansa Technik network in component sup-port for the A380 and E-Jet fleets.

Two aircraft types that at first glance seem very different but actually have a lot in common: They have a comparatively small world fleet and therefore allow aircraft operators to benefit especially in terms of the scale effects of integrated component supply with a flat-rate contract.

With a workforce of just 50 employees, the small Franco-German company based in Hamburg with its main warehouse in Paris has retained its start-up character, which allows it to think outside the box and develop innovative solutions for the benefit of its customers. At the same time, Spairliners can draw on the experience and know-how of both parent companies,

Component care for special fleets

Special aircraft fleets need special solutions. And when

it comes to component support for the Airbus A380

and the Embraer E-Jet family, Lufthansa Technik joint

venture Spairliners is a true specialist.

Lufthansa Technik Connection 6.2016 Component Services | 17

Air France Industries KLM Engineering & Maintenance and Lufthansa Technik. “This is an ideal mix for our customers. They enjoy the benefits of both worlds,” says Sven-Uve Hueschler, CEO of Spair-liners (see interview on page 18).

Since it was founded in 2005, Spairliners has been supplying the A380 fleets of some of the major airlines and in this respect operates the largest component pool globally for this aircraft type. The company continues to enjoy a special relationship with the Australian airline Qantas, its first A380 customer at the time and for whom Spairliners successfully took over component support for the first A380. The contract for the now twelve A380 from Qantas was extended in May this year to 2025. “This is an excellent

craft family include for example Royal Air Maroc with four E190 and since February this year Austrian Airlines with 17 E195.

The services offered by Spairliners not only include the pure supply of components, rather also an all-round carefree package for customers, which is why it is also referred to by the company as “Component Care”. In addition to repairing components, this primarily involves the availability service, engineering services, supply monitoring, forward exchange and an AOG desk for emergencies. More than 3,000 part num-bers, from the navigation computer to coffee machine, are held in readiness for the aircraft types. Spairliners supports its cus-tomers above all with components for line maintenance, but also offers support for more significant layovers. The flat-rate P

www.spairliners.com

About Spairliners

•Founded in 2005 by Air France and Lufthansa Technik• Offers “Component Care” for E-Jet family and Airbus A380• Headquarter in Hamburg (Germany) and central warehouse and logistics in Paris (France) • Five facilities around the world: besides Hamburg and Paris also locations in North America, South East Asia and Australia• Spairliners supports 16 customer fleets with around 200 aircraft contracted• Largest pool of A380 components in the world• Only OEM-independent component service provider for the A380• International team of about 50 employees from 14 nationalities and a network of 3,500 specialists

signal for us and shows that our approach is the right one: We not only supply but also partner our customers,” says Sven-Uve Hueschler.

E-Jets in component care

Spairliners went a major step further in 2013 and included the E-Jet family in its portfolio. The structures and capacities had to be adapted comprehensively for supplying the Embraer 170/175 and 190/195 aircraft. “Our primary motto is always to think innovatively and implement the processes such that we comply with the requirements of our customers,” stresses Sven-Uve Hueschler. Spairliners now sup-plies components for 160 E-Jets. Most recent customers acquisitions for this air-

Lufthansa Technik Connection 6.201618 | Component Services

contracts with de-fined rates guarantee component availabil-ity for the aircraft operators. Part of the risk is therefore borne by Spairliners. Orga-nization of compo-nent support is practically the same for the E-Jets and the A380. In terms of compo-nent repair and logistics, Spairliners relies on the evolved structures and experience of the parent companies and cooperates very closely with the airlines of the parent companies, Air France and Lufthansa. An engineering committee with experts from all three parties – the parents and

Spairliners – decides which components will be repaired in which companies in order to avoid duplication. Sup-ply is ensured by

a worldwide network of warehouses. The main warehouse at Paris-Charles-de-Gaulle Airport is complemented by ware-houses in Munich, Frankfurt and Singa-pore as well as by material held locally at the customer’s site. The backbone of supply is its management by an own SAP system. All data is also analyzed in real time thanks to the use of a special tool.

The data and experience accumulated over the years is especially useful now that the fleets under contract are slowly starting to age and therefore more retrofits and modifi-cations are upcoming for the aircraft. Spairliners addresses these topics in close cooperation with the OEMs. Sven-Uve Hueschler goes on to say: “We intend to further expand our innovative approach in asset management in order to optimize our customers’ large material quantities – after all this is our core competency.”

SpairlinersPhone +49-40-5070-66499sales@spairliners.com

What is special about Spairliners? Sven-Uve Hueschler: We combine two worlds: the experience, the effectiveness and the know-how of the parent organiza-tions in terms of repairs and logistics with the small agile Spairliners’ platform, which can act independently and flexibly on the market as a “front end”.We have the privilege that we can combine the strengths of our two shareholders. We enjoy the benefits of both and draw on the stronger solution in each case, for example, when it comes to logistics. This means we can guarantee the best dispatch reliability at the lowest cost.

Spairliners offers component care for the A380 and the E-Jet family – at first glance two very different aircraft types. How does that fit together?The aircraft types are actually very different, but both are very special. In comparison with the world fleet, there is only a small number of A380 aircraft on the market. The same applies for the E-Jet which, in comparison to an A320, is also one of the more rare aircraft types with only some 1,200 aircraft worldwide. This requires individual solutions when it comes to Component Care, as offered by Spairliners.

“The best dispatch reliability at the lowest cost”Connection spoke to Sven-Uve Hueschler, CEO of Spairliners, about the special features of Spairliners in the area of component support and about the future of the company.

We can create unique scale effects by con-centrating on these niche types and offer our customers attractive pricing.

How do Spairliners’ products stand out from those of the competition?Our main competitors in the market are primarily the manufacturers of the aircraft components. Spairliners is manufacturer-neutral, which therefore means that our interests overlap more strongly with those of our customers. We perform an in-depth analysis in order to enable streamlined allocation of components. We see our-selves in this respect as a “counsel” for the aircraft operator. In the case of the A380, for example, we represent a significant community of A380 operators.

How can component care by Spairliners support an aircraft throughout its lifecycle?The maturing effect is now slowly taking hold with the A380 and there is no experi-ence as yet as to how an A380 will behave after eight or ten years in flight operations. The maturing effects are often associated with high financial burden for aircraft oper-ators. This means that the scale effects offered by integrated component care are even more obvious as aircraft mature.

Because of the large number of flight hours supported, we also have excellent expertise with this aircraft type and can collect a significant amount of data to help us with this challenge. There is still a large number of new aircraft operators in the case of the E-Jet and the world fleet is still very young. The advantages of our concept will also become more obvious in this case, however, as aircraft start to age.

A glimpse into the future: How will Spairliners continue to evolve?While growth predictions for the A380 are limited, there are still major opportunities with E-Jet. We are already market leader in the EUMEA (Europe, Middle East, Africa) region in the area of component support for the E-Jet family – now we want to inten-sify our presence on the American market. We also continuously examine other air-craft types together with our shareholders. Customer support is our major focus of attention at present. For example, this includes a new set-up for the AOG desk and a new dialog platform for customers. We are investing very heavily in this area so that we can continue to part-ner our customers optimally and win over new customers.

Our primary motto is always to think innovatively and implement the processes such that we comply with the requirements of our customers. Sven-Uve Hueschler

“

A new era of private travel

On the occasion of the Monaco Yacht Show 2016, Lufthansa

Technik and Mercedes-Benz Style presented the final version of

their advanced VIP aircraft cabin design to the public for

the first time ever: This design is intended for private jets with

the size of an Airbus or Boeing narrowbody aircraft.

P

Sensual purity is the design philosophy, aiming to create pure and sensual forms and surfaces that showcase high-end technology while radiating emotional appeal.

Modern luxury: The cabin offers a warm and welcoming ambience that lets you forget all about flying.

Lufthansa Technik Connection 6.2016 VIP & Special Mission Aircraft Services | 19

Lufthansa Technik Connection 6.201620 | VIP & Special Mission Aircraft Services

Conceived by Mercedes-Benz and Lufthansa Technik, the world’s lead-ers in premium automobiles and pri-

vate aircraft completion, this plane is without equal. It bears witness to our dedication to technological leadership and the relentless pursuit of perfection, introducing a totally new cabin concept and opening up a whole new dimension of private air travel. Potential customers and interested media visiting the recent event in Monte Carlo had the opportu-nity to see the complete cabin in a virtual 3D-presentation at Lufthansa Technik’s booth.

The cabin features a modern design combined with latest communication and aircraft interior technology throughout the air-craft: The entrance area in the front features a welcoming, open entrée, a kitchen (galley) for live cooking and a séparée as well as a VIP bathroom (lavatory). In the aft part of the cabin a separate entertainment zone has been combined with the en-suite private area. The open design of the bath- and bedroom is a distinct feature conceived around a free standing shower with transparent side walls.

The luxurious king size bed is highlighted by the concave-shaped and upholstered head wall. The unique helix structure, a dynamic spiral layout, is the central design theme extending throughout the aircraft from the entrance all the way to the bedroom. This creates new, independent spatial zones without the typical arrangement of lining and wall elements. The VIP aircraft, which could seat 150 passengers in airline configuration,is designed for 16 VIP passengers.

Design meets technology: The cabin’s innovative black panels are formally inspired by the latest Mercedes-Benz dashboard design.

Flying your way: The cabin is custom-made to offer pure relaxation on board. Virtually endless possibilities are available to adapt the cabin interior to a customer’s own wishes and taste.

www.lufthansa-technik.com/mbs

Lufthansa Technik Connection 6.2016 VIP & Special Mission Aircraft Services | 21

Go on a virtual tour of the cabin:

Entrée Lounge Dining Entertainment zone Owner’s suite

Chef’s corner | Separée Floating divan Yacht deck divan Landscape divan Owner’s refreshing

Owner’s bedroom

Corridor Guest refreshing Cocon daybed Solitaire Vis-à-vis Cinema hall Alcove

Lufthansa Technik Connection 6.201622 | Innovation and technology

“High-Performance Design Organization”

As Head of Design Organization and Intellectual Property Management, Andreas Gherman

plays a key role in innovation activities at Lufthansa Technik. Connection spoke to the graduate

engineer about the challenges facing his area and future developments.

You have two important roles in Lufthansa Technik – what do your duties essentially involve? Andreas Gherman: The two roles you are referring to are the Design Organization and the Intellectual Property (IP) Manage-ment. They have one thing in common: They are both about being “compliant” in the respective area. Lufthansa Technik has three different authorizations. In addition to the approval as an MRO organization, we are also a qualified production organiza-tion. The third authorization finally allows us to perform modifications and approve cer-tain repairs on aircraft and components. As Head of Design Organization, I am respon-sible for the engineering and compliance verification in this area. As head of or IP

Management I am – generally said – respon-sible for the management of our patent portfolio and all the issues connected to it.

Can you describe briefly what kind of design changes Lufthansa Technik performs?Design changes can vary considerably in scope. The most complex ones involve VIP conversions or cabin modifications for an airline. Minor repairs are carried out at the lower end of complexity of the scale. A typical example are dents and scratches on the ramp caused by a ground equip-ment which are outside the limits approved by the aircraft manufacturer. A pure repair organization will have to ask the manufac-turer how to proceed – as a design organi-

zation we can assess such limit deviations ourselves and determine the conditions under which an aircraft can continue to be operated outside of the manufacturer limit.

How many such exceptions does Lufthansa Technik actually process?Such events occur both on the apron and in the workshops and we handle around 4,000 instances every year. That is there-fore an enormous volume. Ultimately, each individual measure generates benefit for the customer since the limit deviations released by us reduce turnaround time and costs. These changes are documented by a Change Repair and Approval Sheet (CRAS) and processed in all of our product divi-sions. The possibility to operate outside of

In

novation by

Lufthansa Technik

Innovation and technology | 23

manufacturer limits is a pretty valuable commodity, especially in a time when manu-facturers increasingly view us as com-petition. In the case of larger-scale complex modifications, so-called Supplemental Type Certificates (STC), we create between 20 and 30 every year.

How would you describe the second part of your role in some more detail?Lufthansa Technik’s IP Management is cur-rently carried out in a small but effective group comprising three patent lawyers at present. This group is responsible for pro-tecting our own IP, in other words all inven-tions and innovations generated by us, generally resulting in patent applications. Lufthansa Technik currently holds more than 600 individual patents in several countries.

We also have to avoid violating the IP of other companies or persons, however, which can happen relatively quickly with own developments and in some circumstances can be very expensive and restrictive in terms of business. Both ele-ments, both protection of own IP and the necessity not to impact third-party IP, are important. We increasingly also act as a contact point for the entire company group when it comes to performing these tasks.

How do you ensure on an organization-spanning basis that the development outlined is moving in the right direction? Our IP Management organization was set up to fulfill this very task. There are innova-tion focals in every product division, with patent research also anchored there. For this purpose, our employees have what is now a very well established tool at their disposal. This patent research tool offers the possibility to examine what already exists in relation to the topic currently under review in a very direct and compre-hensive manner. The specialists perform this review themselves first of all. If there are borderline cases to be clarified, our team provides them with support.

How does Lufthansa Technik thus stand out from other MRO companies for customers?

While IP Management is a corpo-rate function closely connected to

our innovation roadmap, the design organization approval (so-called Part 21/J approval) is extremely profitable for our customers. In all of our product divisions, regardless of whether Line Maintenance, Components, Engines or Aircraft Overhaul, VIP & Special Mission Aircraft, deviations from manufacturer limits – in other words our expertise in engineering a CRAS – give rise to greater cost efficiency and shorter lead times.

After the OEMs, Lufthansa Technik is the largest independent Design Organization in Europe. We have more than 600 people in 34 different organizational units around the globe who have the appropriate authoriza-tion. This is a very important differentiation factor, although it is sometimes overlooked.

Do you have a readily understandable example of a CRAS to hand?I can clearly recall a very high-profile CRAS. When the German football team became the 2014 football world champion in Brazil, they were to be flown to Berlin in a Boeing 747-8. But a catering driver ran into the air-craft at Rio de Janeiro airport, shortly before the scheduled departure. The dent was outside of the limit, which essentially meant that the aircraft – and the team – was grounded until further notice.

For other MRO providers this would have meant a request to Boeing with correspond-ing waiting time – the victory celebration in Berlin would have had to be cancelled. Following careful inspection, analysis and calculation, however, our team was able to write a CRAS for initially two flights. The team thus arrived on time in Berlin aboard the unnoticeably damaged and fully air-worthy jumbo jet. If that had been a normal flight with 400 guests, the consequences for the airline can be imagined quite easily.

How is your area tied in internationally? As a Design Organization, we are inspected and audited directly by EASA (European Aviation Safety Agency). Moreover, we are recognized directly by some other authori-ties. For example, we received Australian approval as a Design Organization directly in

Lufthansa Technik Connection 6.2016

Triple competenceLufthansa Technik is certified around the globe also as a design

and production organization. This unique triple competence in combination with our profound airline experience endows the company with ever-growing potential for ensuring the ultimate availability and safety of its customers’ fleets which operate with an unparalleled technical reliability.

2015, because CASA (Civil Aviation Safety Authority) does not recognize the EASA approval and because several product divisions had declared that the Australian approval would be useful for their business – especially with respect to the topic of CRAS. Between the United States and the EU there is a bilateral agreement and implementaton procedures in place. This means that minor changes are accepted automatically. Major changes, such as STCs, have to be validated in an estab-lished process. We essentially validate practically all of our STCs with the FAA.

What development opportunities do you see for the future?As the largest independent organization within the EASA jurisdiction, we enjoy the privilege of being allowed to participate in strategic working groups at EASA. One group that we have been involved with for years focuses on the issue of the “level of involvement”. From the perspective of the authorities, this is a question of identifying the areas where they should spend their scarce resources. Is it the tenth nearly identical cabin conversion? Or would it make more sense to direct these resources toward new and risky topics or organizations that do not yet have a lot of experience?

Corresponding draft legislation is cur-rently available from Brussels, which will become law in 2017, and we are currently cooperating with EASA in pilot projects. In this respect the performance as a Design Organization (scored as low, medium or high performance) is also a critical factor and is therefore subject to a newly estab-lished rating process. We have just received this value for the first time and are rated in the high-performance range.

This concept opens up new perspec-tives. In the case of changes for which we have already demonstrated experience, it will hopefully allow us in the near future to operate with very little or ultimately no EASA involvement. On one hand, this offers considerable customer benefits because we are simply faster and can work more efficiently. On the other hand, it is of course indicative of a very high level of quality and confidence.

Airline Experience

Design Organization

ProductionOrganization

MROOrganization

24 | Employee portrait Lufthansa Technik Connection 6.2016

Passion for the A350

As one of Europe’s first A350 Licensed Aircraft Engineers, Sebastian Schumacher

knows the systems of this unique aircraft type like the back of his hand.

Employee portrait | 25 Lufthansa Technik Connection 6.2016

have to be very flexible and, depending on what has broken down, it can also be stressful at times,” he says, describing his everyday work.

The A350 experts

Even so, this is still not enough for Sebas-tian Schumacher. Every spare second he has on the apron in between looking after two aircraft finds him with his laptop out, taking care of his second “job” as an expert for technical questions on the A350. He and his A350 colleagues receive numer-ous inquiries every day, which they answer from their own experience or forward to someone else in their network. They are “the ones already familiar with potential problems from working every day with the aircraft” as Sebastian Schumacher puts it himself, when it comes to the monthly tech-nical review meetings in Lufthansa Technik’s engineering departments for the A350.

“I really enjoy working so closely with the technology,” explains Schumacher as he describes his motivation for the addi-tional work, which he manages alongside his other tasks and duties.

“I like to ask questions and find out why something happens and how I can prevent it happening again.” Meanwhile, more than 40 mechanics at Lufthansa Technik work on several A350s from customer airlines, with a lively exchange of knowledge between all the participating parties at Lufthansa Technik, Lufthansa and beyond. “We want everyone in the Lufthansa world to share all the available information,” says Schumacher. “I’m part of the big Lufthansa Technik team from several departments working together on the A350.”

A unique opportunity

As he reports on his career path to date, Sebastian Schumacher’s enthusiasm is evident in every word. He trained originally as a car mechanic, than transferred to Lufthansa Technik in Frankfurt in Septem-ber 2001 to train as an aircraft mechanic – a step that took him back to his interest in aviation from his childhood. Following a number of training courses and approvals for different aircraft types, he discovered a special interest in customer care and moved to the customer service department for long-haul maintenance. P

“I know the A350 longer than I know my own children.” This statement by Sebastian Schumacher clearly

shows how closely involved he is with the newest member of the Airbus family. Together with the engineering depart-ments of Lufthansa Technik and Airbus, he is preparing the A350’s introduction into Lufthansa’s fleet. Working on the A350 every day since Lufthansa Technik took on daily maintenance for different customers at the beginning of 2014 means he has come to know this innovative aircraft’s strengths and weaknesses inside out.

But even without his work on the A350, Schumacher would have plenty to keep him busy as an aircraft mechanic in cus-tomer care in Frankfurt with responsibility for long-haul maintenance. “It’s my job to make sure that an aircraft is back in the air again quickly. In the process, I’m responsi-ble for the entire aircraft.” He takes delivery of the aircraft, looks after troubleshooting, fueling and water service and returns the aircraft to the crew. He has sole responsi-bility for aircraft the size of an A350, but sometimes works as part of a two-person team on larger aircraft such as the A380. “It’s a really exciting and varied job. We

Securing high dispatch reliability for all our A350 customers from day one is my goal and the ambition of Lufthansa Technik as a whole. For me, it’s simply incredible. It’s a unique opportunity to be part of this adventure, and I feel motivated every day to continue to broaden and expand my knowledge. Sebastian Schumacher

“ Find out more about Sebastian Schumacher and the other “everyday heroes” at the heart of our technical solutions for the A350 in the A350 Web App: a350.lufthansa-technik.com/people

Lufthansa Technik Connection 6.201626 | Aircraft Services

“I just ‘slid’ into the A350 topic when Qatar Airways came to Lufthansa Technik a few years ago for support of this air-craft,” reminisces Schumacher. The first A350 training course in the world took place in January 2014. “Lufthansa want-ed someone to attend who was familiar with all the different areas.” Together with four colleagues – two from Munich and two from Frankfurt – he got to know the theoretical side of the new aircraft type in one and a half months. Then they were off to Toulouse for practical and several additional trainings, even before the offi-cial approval of the A350. “It was really great to experience a type introduction so directly. That’s the kind of opportunity you only get once in your career.”

Becoming routine

Sebastian Schumacher recalls when Lufthansa Technik in Frankfurt began to provide technical support for the first Qatar Airways A350 in January 2015: “Everyone was watching us, so it was especially important that all our proce-dures worked smoothly.” And after more than a year working on the A350, he can draw some conclusions. “Now I can say that I know the aircraft. I would like to continue to support Lufthansa Technik in setting a good example in terms of tech-nical support for the A350 and in build-ing trust among customers.” This will keep him busy for a while. The introduc-tion of the A350 into Lufthansa’s fleet will also bring Schumacher some new tasks, but he is already looking further into the future: “The A350 will become routine soon – and then I’ll look forward to new challenges.”

A new level of transition support

When in need for a complex transition support, CIT Aerospace

International turned to Lufthansa Technik Shannon, which

provided the exact predictability and performance required.

Preparing leased aircraft for deploy-ment with a new operator often involves risks for owners that are

difficult to assess and requires support far beyond normal base maintenance events. A specialist for lease transitions, Lufthansa Technik Shannon has successfully com-pleted four of these complex events. Per-formed on behalf of CIT Aerospace Inter-national, four A320s were overhauled and prepared for the new operator IndiGo Air-lines. The work package of transitions was comprehensive. Apart from base mainte-nance, cabin reconfiguration and painting there were other tasks to be tackled, which required highly effective teamwork across all parties to ensure that the aircraft entered service with Indigo Airlines on schedule and in the required specification.

Mechanics teams from Hamburg

Over the total of 55,000 work hours invest-ed, for example, corrosion findings were repaired and a crack in Frame 4 was

fixed. More than 660 individual compo-nents were repaired for the fleet of four aircraft, with a closed-loop rate of 45 per-cent being achieved. This portion of the transition work was organized by the MORE team in Hamburg (Management of Component Overhaul and Repair). More-over, teams of mechanics from Hamburg were also flown to Shannon to repair and approve components locally. All of the seats had to be replaced for the cabin reconfiguration, which was done with the support of Lufthansa Technik Engineering in accordance with Part 21.

The overall program was completed in a period of just under five months to the full satisfaction of the customer. Julian Rouchy-Kelly, Chief Technical Officer CIT Aerospace, explained: “Transitions are a complex part of our business and we can see Lufthansa Technik bringing a new level of performance to the transition process. Our airline customer is delighted with the smooth delivery and with the effective co-operation between Lufthansa

Thanks to its location, Lufthansa Technik Shannon has developed into an aircraft transition specialist, as over 50 percent of the world’s aircraft leasing companies are based in Dublin and Shannon.

Information on Aircraft Leasing & Trading Support:

Lufthansa Technik Connection 6.2016

Meet us at...

Events and exhibitions | 27

Follow this link to find out more about Lufthansa Technik’s participation and presentations at upcoming fairs and conferences. lufthansa-technik.com/events

6 – 8 December 2016 | Dubai

MEBAA The MEBAA (Middle East & North Africa Business Aviation Association) is a dedicated business aviation event for the Middle East. The event includes a B2B exhibition, a two-day conference, a static aircraft display as well as customer demonstration flights. Including 2014, the event took place under the name MEBA which now changes to MEBAA.

25 – 26 January 2017 | Cancun

MRO Latin AmericaA conference and a showcase form the core of the region's leading MRO event. Here MRO providers, airlines, OEMs, lessors, and industry experts meet.

8 – 9 February 2017 | Dubai

MRO Middle EastThe MRO Middle East is the opportunity highlighting all aspects of the MRO industry in a region with its rapid growth.

2 – 3 March 2016 | Moscow

MRO Russia & CISMRO Russia & CIS brings together Russian & CIS airline technical and engineering management with MRO providers, component suppliers and manufacturers.

13 – 15 March 2016 | Johannesburg

MRO AfricaRepresentatives of African airlines meet with experts in maintenance issues, and the latest industry trends are presented.

Technik, ourselves and our customer. Cer-tainly Lufthansa Technik is helping CIT to effectively transition more of our aircraft into our airline customers. I would also like to say that bringing this level of predictabil-ity into the aircraft transition process and into what is often a difficult alignment of interests is testimony to the real progress Lufthansa Technik has made in answering the needs of the aircraft leasing segment.”

Expertise in transition

Building on years of experience with the aircraft leasing companies, Lufthansa Technik Shannon has recently taken a long-term lease of a nearby three-bay hangar to further develop its expertise in the provision of transition services. Paul Murray, Head of Aircraft Leasing & Trading Support for Aircraft Base Maintenance, underlines: “It is time now to consolidate Lufthansa Technik’s position as the best in the business in aircraft transitions, and to use the developments in Shannon to

ensure that these performance levels are standardized across our base mainte-nance network. Building predictability into the transitions model is a win/win for the lessors, the operators and the MRO and creates the opportunity for a real partner-ship between all players in the develop-ment and execution of an operating lease.”

Tom Caffrey, Head of Aviation Services at Lufthansa Technik Shannon, says: “A different mind-set from standard base maintenance is needed. The leasing customer is primarily a financial institution and we cannot expect from them the lev-el of support an airline brings to a stan-dard maintenance event. It is up to us to bring the solutions and to proactively manage the transition projects on behalf of the customer.”

Paul MurrayPhone +353-61-370-101paul.murray@lht.dlh.de

Staff of Lufthansa Technik Shannon, IndiGo Airlines and CIT Aerospace celebrate the delivery of another A320 in Shannon.

MARCUS MOTSCHENBACHER became Chief Executive Officer of Lufthansa Technik Malta in August 2016. He succeeded Stephan Drewes, who has taken over as Head of the Production Network Aircraft Base Maintenance. Marcus Motschenbacher began his career at Lufthansa Technik in 1999 as a Key Account Manager in the area of aircraft components, having graduated in engineering from the TU Darmstadt and TU Berlin and in business

management from the Toulouse Business School. A range of responsible manage-ment positions followed, including a stint in logistics, sales and customer service. Motschenbacher was appointed Director Network Sales & Customer Services in 2012, a role he continued to fill until moving over to head up Lufthansa Technik Malta. //

Personalities

Lufthansa Technik Connection 6.2016

Our range of products and services can be tailored for commercial and private fleets of every mix, kind and age.

Total Support ServicesTotal Support Services are the first choice for any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his core business at the same time.• Total Operational Support (TOS®)• Total Technical Support (TTS®)• Total Base Maintenance Support (TBS®) • Total Material Operations (TMO®)• Total Component Support (TCS®)• Total Engine Support (TES®) • Total Landing Gear Support (TLS®)• Aircraft Leasing & Trading Support (ALTS®)

Single Services Single Services and shop load events such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services.• Aircraft Services• Component Services• Engine Services• Landing Gear Services• VIP & Special Mission Aircraft Services

Special Services Lufthansa Technik offers a product portfolio reaching beyond traditional MRO services from the manual.• Composite Repairs (ARC®)• Engine Parts & Accessories Repair (EPAR)• Maintenance Management Services (MMS)• Logistics and training• AOG services• Surface treatment

Original Equipment Innovation (OEI) Lufthansa Technik has successfully established a line of cabin products.• Cabin management & IFE systems• Aircraft and cabin equipment• Connectivity• Patient transport solutions

eServicesLufthansa Technik’s Technical Operations Websuite manage/m® allows operators to manage their technical operations via a web-based system.

A380

A380

A319

A330

A340-300

A318

A320neo

A321

A350

A340

A318

A300/A310

A319

A320/neo

A330

A321

World of services Airbus

A300

Hot

line

+49-40-5070-4308Hotline24/7

AOG desk

28 | Products and services

Airbus A300/A310 Line Maintenance Base Maintenance Component Services Engine Services: JT9D, PW4000-94, GE CF6-80C2

Airbus A318

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56Completion

Airbus A319 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, V2500-A5 Completion

Airbus A320/neo Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, V2500-A5 Completion

Airbus A321 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, V2500-A5 Completion

Airbus A330

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF6-80, PW4000-100, Trent 700 Completion

Airbus A340

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, Trent 500Completion

Airbus A350

Line Maintenance, Base Maintenance (in preparation)Component Services,Engine Services: Trent XWB

Airbus A380

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: Trent 900Completion

Please follow this link for the com-plete MRO service portfolio and more details about Lufthansa Technik’s solutions for fleets of any size. www.lufthansa-technik.com/services

Lufthansa Technik Connection 6.2016 Products and services | 29

737 CL/NG

737 MAX

747-8

757

777

MD11

767

787

777

747

757

767

MD-11

RegionalsBoeing

Boeing 737 CL/NG

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-3, CFM56-7BCompletion

Boeing 737 MAX

Component ServicesFurther services in preparation

Boeing 747

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: JT9D, PW4000, CF6-80C2 Completion

Boeing 757 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: RB211-535Completion

Boeing 767

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: PW4000-94, CF6-80C2 Completion

Boeing 777

Line MaintenanceBase MaintenanceComponent Services Completion

Boeing 777X

in preparation

Boeing 787

Line MaintenanceComponent ServicesEngine Services*Completion*schedule to be defined

MD-11

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF6-80C2, PW4000-94

Boeing Business Jet (BBJ)

Airbus Corporate Jetliner

Challenger Family

Embrear Executive Jets

Embraer

Boeing Business Jet

Airbus Corporate Jets

Bombardier

Business Jets

ACJ

Line MaintenanceBase MaintenanceComponent ServicesEngine Services:CFM56, V2500-A5Completion

BBJ

Line MaintenanceBase MaintenanceComponent Services Engine Services:CFM56-7BCompletion

Bombardier

Challenger, Learjet,Global Express.Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF34

Embraer

Legacy, Lineage.Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CF34

Bombardier Q400

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: PW100, PW150

Bombardier CRJ

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF34

Embraer

135/145, 170/175, 190/195 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF34

787

Boeing 777-9Xvorläu�ge Zeichnung

777X

ERJ/E-Jets

ERJ 190

Q-Series

Q-Series

CRJ 700

CRJ737NG/MAX

737MAX

Lufthansa Technik Connection 6.201630 | Contacts

Let’s talk about solutions

Vice President Corporate Sales USA and CanadaSahib Ajjamp +1-305-677-5199sahib.ajjam@lht.dlh.de

Vice President Corporate Sales Europe Georgios Ouzounidisp +49-40-5070-5295georgios.ouzounidis@lht.dlh.de

Vice President Corporate Sales Eastern Europe and CISDmitri Zaitsevp +49-40-5070-5404dmitri.zaitsev@lht.dlh.de

Senior Vice President Corporate Sales & Marketing EUMEARobert Gaagp +49-40-5070-68406sales.eumea@lht.dlh.de

Vice President Corporate Sales Latin America and CaribbeanJörg Femerlingp +1-305-379-2604joerg.femerling@lht.dlh.de

Senior Vice President Corporate Sales AmericasFrank Berwegerp +1-305-379-1222sales.americas@lht.dlh.de

Vice President Corporate Sales Middle East and Africa Richard Haasp +49-40-5070-3053richard.haas@lht.dlh.de

www.lufthansa-technik.com/sales

United Kingdom, Ireland & France Dan Hepworthp +33-7-8411-0719 daniel.hepworth@lht.dlh.de

ChileCarlos Sotomayorp +56-2-2573-7770carlos.sotomayor@lht.dlh.de

Americas

ItalyEmanuela Marabesep +39-02-58571483 emanuela.marabese@lht.dlh.de

BeNeLuxRudi Preud’hommep +32-2-752-8690rudi.preudhomme @lht.dlh.de

TurkeyFulya Türközp +90-212-465 55 57fulya.tuerkoez@lht.dlh.de

DubaiZiad Al Hazmip +971-4-4057-557ziad.al-hazmi@lht.dlh.de

Europe, Middle East and Africa

Lufthansa Technik Connection 6.2016 Contacts | 31

Vice President Corporate Sales North East AsiaBenjamin Scheidelp +852-2846-6370benjamin.scheidel@lht.dlh.de

Senior Vice President Corporate Sales Asia PacificGerald Steinhoffp +65-6733-5539sales.asia@lht.dlh.de

Vice President Corporate Sales South East Asia and AustraliaZang Thiop +65-6733-9081zang.thio@lht.dlh.de

Affiliates and corporations

JapanHidenori Satop +81-45-309-2777 hidenori.sato@lht.dlh.de

IndiaReshma Singhp +91-11-2568-7713 reshma.singh@lht-services-india.com

ChinaSteven Wangp +86-10-6465-1593steven.wang@lht.dlh.de

Australia & PacificJoseph Giarrussop +61-3-9551-9064joseph.giarrusso@lht.dlh.de

Asia and Australia

Lufthansa Technik AERO AlzeyPhone +49-6731-497-0 Fax +49-6731-497-197sales@lhaero.com www.lhaero.com

Lufthansa Technik BrusselsPhone +32-2-752-8660 Fax +32-2-752-8673sales.bruub@lht.dlh.dewww.lufthansa-technik.com/brussels

Lufthansa Technik BudapestPhone +36-1-296-3000 Fax +36-1-296-3001sales@lhtb.hu www.lht-budapest.com

Lufthansa Technik Component ServicesPhone +1-954-440-7014 Fax +1-954-302-3925sales@ltcs.aero www.lht-component-services.com

Lufthansa Technik Component ServicesAsia-PacificPhone +852-2846-6377marcel.pastuska@lht.dlh.dewww.lufthansa-technik.com/ltcsap

Lufthansa Technik IntercoatPhone +49-4191-809-100 Fax +49-4191-2826 sales@lht-intercoat.dewww.lht-intercoat.de

Lufthansa Technik Landing Gear Services UKPhone +44-20-8589-1941Fax +44-20-8589-1901sales@ltlgs.comwww.lht-landinggear-uk.com

Lufthansa Technik Logistik ServicesPhone +49-40-5070-5331Fax +49-40-5070-8667sales@ltls.dlh.de | www.ltls.aero

Lufthansa Technik Maintenance InternationalPhone +49-69-696-141910 Fax +49-69-696-90942robin.johansson@lht.dlh.dewww.lufthansa-technik.com/ltmi

Lufthansa Technik MaltaPhone +356-2560-4000Fax +356-2560-4190sales@ltm.com.mt www.lht-malta.com

Lufthansa Technik Middle EastPhone +971-4-299-4443Fax +971-4-25176-55lht_dxb@lht.dlh.dewww.lufthansa-technik.com/lht-middle-east

Lufthansa Technik MilanPhone +39-02-585714-24Fax +39-02-748-64924customersupport@lht-milan.comwww.lht-milan.com

Lufthansa Technik PhilippinesPhone +63-2-855-9311Fax +63-2-855-9309sales@ltp.com.ph www.lht-philippines.com

Lufthansa Technik Puerto RicoPhone +1-787-230-7700info@lht-puertorico.com www.lht-puertorico.com

Lufthansa Technik Services IndiaPhone +91-22-935-37409Fax +91-99-5800-5695sales@lht-services-india.com www.lufthansa-technik.com/india

Lufthansa Technik Shannon Phone +353-61-370-000 Fax +353-61-361-100sales@sal.ie www.lufthansa-technik.com/lht-shannon

Lufthansa Technik ShenzhenPhone +86-755-2777-5925Fax +86-755-2750-0269sales@lht-shenzhen.comwww.lht-shenzhen.com

Lufthansa Technik SofiaPhone +359-2-4601-777Fax +359-2-4601-251sales@lht-sofia.com www.lht-sofia.com

Lufthansa Technik Turbine ShannonPhone +353-61-365-512Fax +353-61-360-513sales@ltts.ie | www.ltts.ie

Lufthansa Technik Vostok ServicesPhone +7-495-981-5850Fax +7-495-981-5852ltvsdmeservice@lht.dlh.de www.lufthansa-technik.com/vostok

Lufthansa Technical TrainingPhone +49-69-696-2751Fax +49-69-696-6384sales@ltt.dlh.de | www.ltt.aero

Lufthansa Bombardier Aviation ServicesPhone +49-30-8875-4600 Fax +49-30-8875-4511 sales@lbas.de | www.lbas.de

Lufthansa LEOS Phone +49-69-696-8222Fax +49-69-696-93888sales@lufthansa-leos.comwww.lufthansa-leos.com

Airfoil ServicesPhone +603-6145-3612Fax +603-6141-6810info@airfoil.com.my www.airfoilservices.com

Avionic DesignPhone +49-40-88187-0info@avionic-design.dewww.avionic-design.de

Ameco BeijingPhone +86-10-6456-1122 ext 4100/4101Fax +86-10-6456-1823sales@ameco.com.cn www.ameco.com.cn

BizJet InternationalPhone +1-918-832-7733 Fax +1-918-832-8627sales@bizjet.com | www.bizjet.com

Hawker Pacific AerospacePhone +1-818-765-6201Fax +1-818-765-5759sales@hawker.com www.hawker.com

Heico AerospacePhone +1-954-961-9800Fax +1-954-987-7585sales@heico.com | www.heico.com

IDAIR Phone +49-40-5070-69416Fax +49-40-5070-64144sales@idair.aero | www.idair.aero

INAIRVATIONPhone +43-2644-21111contact@inairvation.aerowww.inairvation.aero

lumics Phone +49-40-5070-61361info@lumics-consulting.dewww.lumics-consulting.de

N3 Engine Overhaul ServicesPhone +49-3628-5811-0Fax +49-3628-5811-8240sales@n3eos.comwww.n3eos.com

SpairlinersPhone +49-40-5070-66499Fax +49-40-5070-66742info@spairliners.com www.spairliners.com

Vice President Corporate SalesVIP & Special MissionWieland Timmp +49-40-5070-2548wieland.timm@lht.dlh.de

Line Maintenance WorldwideMichael Struckp +49-69-696-69660linemaint.agrmts@lht.dlh.de

Vice President Corporate SalesLessors & BanksAndreas Kehlp +49-40-5070-4780andreas.kehl@lht.dlh.de

www.lufthansa-technik.com/787www.lufthansa-technik.com/787

Our worldwide Total Component Support TCS® for your Boeing 787. The success of an aircraft’s daily operations depends on flawless component sup-port when needed. With decades of experience spanning hundreds of aircraft, Lufthansa Technik’s component team has successfully established an optimum supply process for 787 operators. Wher-ever you need us, we are happy to be of service.

Lufthansa Technik AG, marketing.sales@lht.dlh.deCall us: +49-40-5070-5553

Around the clock.No matter what.

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