Conference & Exhibition

2013 Olympia COnfErEnCE CEntrE

lOnDOn

19-20 nOvEmbEr 2013

Evaluating the future of business it

Sponsored by

Conference guide

IT in Housing Conference and Exhibition 2013

The National Housing Federation would like to thank:

for sponsoring the conference and exhibition

For supporting the conference and exhibition

For sponsoring registration and delegate bags

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Dear Delegate

On behalf of the National Housing Federation I would like to welcome you to the IT in Housing Conference and Exhibition. Our programme has been developed by in-depth research to create an event that will help you discover the latest thinking in IT in the social housing sector. You will have an opportunity to gain a fresh perspective from other sectors and learn best practice that can be applied to your organisation.

The conference programme has been designed to offer you the chance to interact with fellow professionals and learn from their experience, so we hope you will take the opportunity to exchange ideas with your peers. To gain maximum value from the day, please read the ‘Participation and interactivity’ section in this pack. This will help you define objectives and establish the points you would like to see addressed. Presentations will be made available to download within seven days after the conference. You will be notified by email when they are available. Please note that some speakers do not give us a presentation, some provide a limited synopsis, and some do not provide copies of their slides according to their own company disclosure policies.

We also invite you to take part in our delegate survey, which you will be able to access online directly after the event (see page 8 of this guide for more information). It would be very much appreciated if you could complete the survey to ensure that our conferences meet your expectations in the future.

Inside this pack you will find:

• Conference programme

• Speaker biographies

• Participation and interactivity.

If you have any questions or would like to discuss your ideas for future conferences, please feel free to contact a member of the Federation team at the registration desk today who would love to hear your feedback and suggestions. Finally, I would like to extend a warm thank you to our speakers and session chairs for their participation in today’s event and to Documotive and Keylogic for sponsoring the conference and exhibition.

I hope you enjoy the conference.

Chris BancroftConference Manager

IT in Housing Exhibition 2013Please make sure you take the time to visit the exhibition where you will find many informative, useful, and engaging exhibits from leading suppliers to the sector. Please refer to the Exhibition Guide for comprehensive information about the exhibition, including a floorplan and a list of exhibitors along with details of what they have to offer.

This exhibition is organised on behalf of the National Housing Federation by Foremarke Exhibitions. For any enquiries about the exhibition, please visit the Exhibition Organiser’s Office in Room 310 located through the door to the left of the registration desk. The telephone number (during the exhibition only) is 020 7598 6595 or email housing@foremarke.uk.com

For further information about this, or any of the Federation’s exhibitions or conference sponsorship opportunities, please contact Foremarke Exhibitions on 020 8877 8899 or housing@foremarke.uk.com

www.itinhousingexhibition.co.ukinfollow us on twitter @itinHousing

For sponsoring the conference networking drinks reception

Housing & Finance Software

For supporting the conference and exhibition

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Joint overall sponsors of the conference and exhibitionToo much to do? Too little time? this looks like a job for Documotive!Is it a bird? Is it a plane? No! It’s a duck!More powerful than a locomotive. Faster than a speeding bullet.

Documotive – heroically serving the good people of the UK housing sector. Freeing them from the evils of missing files, piles of paper and inefficient processes. Champions of the oppressed. Upholding truth, justice and the Documotive way.

Documotive delivers solutions that underpin agile working and supports channel shift to improve customer service and save you money.

Established to deliver Electronic Document and Records Management (EDRM) solutions for the social housing sector, our product portfolio has evolved to include agile working, CRM, purchase to pay, business intelligence and ASB management.

Our company ethos is to work closely with our customers to understand their requirements and then, using the very latest technology, deliver truly fit for purpose solutions that will drive efficiencies, improve control and visibility, reduce costs and improve customer service.

Documotive will:• save you time and space!• drive efficiencies• deliver reporting and visibility• improve customer service

Our solutions will give your team complete flexibility and full integration with all your existing back office systems. Up, up and away! With Documotive.

We love IT in Housing.

Visit us on stand 135 – we look forward to meeting you and demonstrating how Documotive can save your organisation.

0845 241 0220 | info@documotive.co.uk | www.documotive.co.uk

Keylogic have a proven track record delivering specialist IT services to social housing providers across the UK. Keylogic provide support, outsourcing, design, implementation and strategy services encompassing server infrastructure, virtualisation, storage and networking from leading vendors including Microsoft, Citrix, VMWare, Cisco, HP and Dell. With more than 75 existing customer relationships within the sector our reputation speaks for itself. Our hosted services have gained equal reputation and span Full Hosted Desktop delivery through to SureITy, our flexible, bespoke disaster recovery solutions.

0845 643 0 642 | sean.moseby@keylogic.co.uk | www.keylogic.co.uk

WorkshopsThere will be a number of free workshops running alongside the programme. These are located in rooms 304 and 305 and are signed from the foyer. Please see the programme for an outline of the sessions.

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Tuesday 19 November 2013

10:00 registration, exhibition viewing and refreshments Location: Exhibition Hall

10:45 Workshop 1Location: Room 304

Enhancing customer contact with birmingham City Council Hear from Birmingham City Council on how they have streamlined their customer contact while delivering significant efficiencies and savings. You will hear about how they have used a dynamic tool to make use of data to personalise conversations and how they are introducing integrated self-service.

Speaker: Sue Watts, Integrated Service Head, Asset

Management, Birmingham City Council

10:45 Workshop 2Location: Room 305

Why put all your apps in one basket? appropriate user interfaces for appropriate devices and rolesAre web based front end user interfaces the ‘silver bullet’ for IT systems and especially for housing? Tom Battersby will discuss why a blended approach to user interfaces with a focus on the device and the role fulfilled by the user is a better fit for such a diverse business as social housing.

Speaker: tom battersby, Head of Housing Products, Capita Software Services

12:00 Chair’s welcome and introduction

12:10 plenary one: a new beginning for social housing it Location: Main Auditorium

It is a very exciting time to be an IT professional. New technologies are changing the rate of data production and improving our ability to process it into useful information. Enormous computing resources are available on demand and can easily be orchestrated to meet the changing needs of business teams. This session will explore how modern technologies can change the delivery and management of housing services and provide cost efficiencies to both provider and consumer. Speaker: paul foster, Principal Technical Evangelist, Microsoft UKChair: John paul, Interim Head of IT, Midland Heart

12:50 lunch and exhibition viewing Location: Exhibition Hall

Programme

14:00 breakout sessions

b1: top five apps to drive efficiency and productivity in social housing

Location: Main Auditorium What type of apps are required to meet evolving

housing industry demands? Examining the development timeline to

understand when apps can be expected Weighing up the pros and cons of building apps

in-house versus buying solutions· Overcoming the challenges of working in a multi-device, multi-platform environment Speakers: martin Carpenter, IT Director, Peabody matt leach, Chief Executive, HACT

b2: Strategic sourcing of technology in the housing sector

Location: Conference Room 1 Strategic IT sourcing – what aspects to assess

and to what extent The top 10 disasters and how to avoid them The procurement process – from drafting a

proposal request, supplier response, evaluation, negotiation and contracting, to supplier management

Sourcing cloud – the hidden costs and what to look out for

E-auctions and benchmarking Speakers:

David brook, Managing Director, Turnstone Services mike Hardy, IT Sourcing Consultant, Turnstone Services

14:30 Workshop 3Location: Room 304

transforming customer engagementNetcall are going to take you on a journey demonstrating practical ways in which you can transform the way you engage with your tenants and customers. We will be joined by our customer ACIS Group for a best practice case study.

Speakers: richard farrell, Chief Technology Officer, Netcall roy france, Head of IT and Performance, ACIS Group

Omfax Systems Limited

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16:30 breakout sessions

b5: maximising the value of your customer information Location: Conference Room 1 Making information COUNT (Collect Once Use

Numerous Times) Geographic information system (GIS) is not just

for properties Customer information and welfare reform How to use data to drive value for money in

your organisation Collecting customer data in a digital world The role of #datanerds in housing Speakers: Jason Wilkes, Customer Information Manager, WM Housing Group tony Sanderson, Corporate Planning and Performance Manager, First Wessex

b6: Designing an iCt strategy to drive cost reductions within a housing organisation

Location: Main Auditorium Evaluating the effectiveness of your current

IT architecture Comparing alternative provisioning models Delivering effective process re-engineering to

improve operations and customer services Tailoring your ICT strategy to reduce risk and

improve business outcomes Designing a holistic ICT strategy that drives

workforce transformation Speakers:

Steve Smith, Genesis Way Programme Director, Genesis Housing Association

rob Sproule, Head of ICT, Genesis Housing Association Chris Knowles, IT Advisory Services Director, Baker Tilly

Join in the conversation #nHfit2013

14:30 Workshop 4Location: Room 305

Getting the benefits of customer-centric housing association management and reporting systemsImplementing the right system will allow the following benefits:

Effective revenue management – translating tenant information into useful intelligence and monitoring payment patterns to mitigate the effect of tenant arrears Data quality – maximising the value of your customer information, reducing administration complexity and increasing operational time Support mobile working – BYOD and customer access across a variety of devices

Speaker: andy Hamilton, Managing Director, CompanyNet

15:00 breakout sessions

b3: Choosing the right technical strategy for mobilising your workforce

Location: Main Auditorium Enterprise mobility – tenancy, estates, property services and supporting people – mobilising the social housing workforce Delivering across multiple platforms – iOS, Android, Windows. phones and tablets - Key considerations for devices, project implementation and budget constraints - Integration to multiple back office solutions The future of mobile working Speaker:

Greg Johns, Sales Director, 1st Touch

b4: migrating towards fully virtual environments Location: Conference Room 1 Examining why virtual desktop infrastructure

(VDi) is particularly suited to housing associations’ specific IT requirements

Key benefits of desktop virtualisation including achieving cost efficiencies and supporting flexible and mobile working practices

Identifying the technical challenges of implementing a VDi strategy

How to help your organisation adapt to such a transformational change programme

Measuring your return on investment Speakers:

lee richardson, Systems Engineer, Together Housing Group

Gordon flack, Assistant Director of ICT, Alliance Homes

16:00 refreshments and exhibition viewing Location: Exhibition Hall

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17:30 plenary two: Driving the digital inclusion agenda and building better relationships with tenants – panel session

Location: Main Auditorium • Determininghowbesttoengagetenantsand encourage use of online services• Developingresponsivedigitalinclusion

propositions that overcome tenants’ main barriers to using the internet

• Evaluatingwhatlevelofprovisionisappropriateincluding: equipment, internet access, computer training, maintenance services and IT help

• Examiningtheeffectivenessoflowcostdigital inclusion strategies• Understandingthelaw–arehousingassociations liable for misuse of internet access?• Learningfromsuccessfulschemes panellists: Sigal Hachlili Dwyer, Head of Digital, Peabody William perrin,Founder,TalkAboutLocalChris Deery, Head of ICT, Solihull Community Housing and Member, National Social Housing Providers’ Digital Inclusion Strategy Group Chair: mike Eckersley, Senior Consultant, Capita

18:30

19:15 Close of day one

wedNesday 20 November 2013

9:00 Exhibition viewing, registration and refreshments Location: Exhibition Hall

9:45 plenary three: Cloud computing – is social housing ready for it?

Location: Main Auditorium • Examining the business drivers for cloud computing • Arethecommercialrisksstilltoohigh? • Whatcostsavingsarereallyachievable? • Toptenquestionstoaskwhenbuyingcloud based applications • Dataprotectionissues–keycontractualclauses Speakers:

phil Copperwheat, Head of Systems, Viridian Housing Association

David lozdan, Head of Public Sector, Exponential-e

Conference networking drinks receptionLocation: Exhibition Hall

Sponsored by

Take the chance to enjoy a drink and reflect on the day with you peers during our networking drinks reception

Housing & Finance Software

10:30 Workshop 6Location: Room 304

thin end of the wedge? the it desktop strategy of UK housing associations in 2013UK housing associations are adopting a thin client desktop infrastructure to improve management and security while cutting costs, an industry research has revealed. The research, conducted by Winmark on a sample of 50 UK housing associations on behalf of IGELTechnology,willbepresentedanddiscussedduring this workshop.

Speaker: alex Wright, Head of Research, Winmark

10:30 Workshop 7Location: Room 305

Uncovering the secrets of a successful housing intranet Discover how other housing associations such as Gwalia, One Housing and Glasgow Housing Association successfully planned and deployed their award-winning intranets. Their intranets have helped them streamline all business communications and create one essential place for people to share knowledge and collaborate to get work done and deliver better customer service. Speakers:

David fisher, Senior Intranet Consultant, Interact Intranet matt mcCourty, Enterprise Sales Director, Interact Intranet

10:45 breakout sessions

b7: to outsource or not to outsource? Location: Conference Room 1 What are the drivers for IT outsourcing? Evaluating the benefits for your organisation Examining the emerging models Factors to consider to ensure you get a successful

IT sourcing arrangement in place LearnfromtheexperienceofIToutsourcingat

Hyde – the benefits, challenges and their key recommendations

Speakers: David timms, Associate Director, KPMG richard Scholes, ICT Director, The Hyde Group

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12:30 breakout sessions b9: Essential strategies and tools to manage bring your Own Devices (byOD) and data Location: Conference Room 1 How to ensure users retain a distinction between

business and personal data in a BYOD environment

Balancing mobile users’ requirements with organisational governance and security requirements

Security measures for tracking devices and protecting data

Meeting the technical challenges of enabling BYODs to work faster and more efficiently

Speaker: tim Cowland, Senior Consultant, Sovereign Business Integration Group

b10: Case study: building the business case for smartphones, ipads, Windows and android tablets Location: Main Auditorium Examining the business drivers for introducing

mobile hardware The benefits – how enabling employees in the field

can improve customer service and productivity How can you control what users do? Examining what security controls need to be put

in place Assessing the impact a rollout has on cost,

productivity and staff flexibility Speakers:

phil Copperwheat, Head of Systems, Viridian Housing Association

tina barnard, Chief Executive, Watford Community Housing Trust

13:30 lunch and exhibition viewing Location: Exhibition Hall

b8: Using social media to engage tenants and deliver social value

Location: Main Auditorium Using social media as a key tool in your business

development and communications strategy Digital inclusion in practice – creating online

housing debates to get tenants’ voices heard Assessing the impact social media is having on

social housing business models Evaluating the IT challenges of social media Speakers:

anne mcCrossan, Managing Partner, Visceral Business and Author, The Connected Housing Index

Steve finegan, Head of Business Effectiveness and Communications, Northwards Housing michael Howard, Head of Marketing and Communications, The Aspire Group

11:45 refreshments and exhibition viewing Location: Exhibition Hall

11:45 Workshop 8Location: Room 304

microsoft Office 365 – your office in the cloudAs a hosted messaging and collaboration tool, Office 365 makes the whole organisation much more flexible and mobile enabling your people to work from virtually anywhere, anytime and on any device. Join us and gain a clear understanding of how improvements in productivity and major cost savings can be made using Microsoft Office 365 at very low cost.

Speaker: russell payne, Cloud Alliance Manager, Phoenix Software

11:45 Workshop 9Location: Room 305

Office 365 and mimecast. why hybrid cloud is the (only) future for emailWe will cover the important aspects of migrating to Office 365 and what to do with your existing information management infrastructure. As well as discussing what hybrid cloud deployment looks like and means for your business.

Speaker: pete banham, Technical Consultant, Mimecast

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14:30 plenary four: assessing how technology can assist in delivering welfare reforms – panel session

Location: Main Auditorium • Predictingandpreparingfortheimpactwelfare

reforms will have on housing associations • Examininglessonslearntfromdirectpayment

trials including the ICT challenges and cost implications

• Keybackofficesystemsandprocessestosupportthe introduction of Universal Credit

• Usingdataminingtechniquestoidentifyandtarget high impact customers

• Understandinghowhousingassociationsneedtoadapt IT processes to support welfare reforms

panellists: Deven Ghelani, Architect of Universal Credit and Director, Policy in Practice

lee Sugden, Executive Director Resources, Wakefield and District Housing Sam lister, Policy and Practice Officer, Chartered Institute of Housing Suzanne Wigmore, Welfare Reform Project Manager, GreenSquare Group

Chair: mike Eckersley, Senior Consultant, Capita

15:30 refreshments and exhibition viewing Location: Exhibition Hall

16:00 Closing plenary: Highlighting best practices in business it. What can we learn from outside the housing sector? Location: Main Auditorium This session will be an opportunity to examine

examples of IT excellence in other industries and evaluate what lessons the housing industry can learn in terms of:

• drivingserviceimprovementsthroughtechnology • makingthebusinesscaseforinvestmentin new technology • helpingyourstafftoworkinbetterways • whatITwilllooklikein10years’timeandhowyou can prepare panellists: phillip Humphries, Head of Information, Communications and Technical Services, Christian Aid ian Williamson, ICT Director, UNICEF UK

16:00 Close of exhibition

16:40 Close of conference

Win a Kindle Fire HDWe value your feedback and in return for filling out our short survey, one of the national Housing federation’s longest standing partners, phoenix Software (Stand 144) has donated the latest model of amazon Kindle.

Ensure you submit your online feedback survey by 6 December 2013 to be entered into the free prize draw. You will be sent an email with information on how to access the survey directly after the event or use the QR code to access it from 16:40 on Wednesday 20 November 2013.

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tina barnard, Chief Executive, Watford Community Housing TrustTina is chief executive of Watford Community Housing Trust, the first community gateway association in the south. Tina is a qualified accountant, and was previously deputy chief executive and resources director at CHP, resources director at Worthing Homes and finance director at New Era Housing Association, having overall responsibility for ICT.

David brook, Managing Director, Turnstone ServicesDavid is the co-founder of Turnstone, the first specialist consultancy to focus purely on IT and telecoms sourcing. Working previously in management consultancies including PricewaterhouseCoopers and within industry including Sea Containers Group, David has held senior business change and IT roles, with experience across many industry sectors.

martin Carpenter, IT Director, PeabodyMartin has been with Peabody since May 2012 and has overseen the implementation of the Aareon QL housing suite that will be one of the key IT platforms for Peabody over the next five years. Prior to joining Peabody, Martin was head of central services for two years at Notting Hill Housing, leading the IT and FM functions. Before moving into housing Martin was group head of IT and procurement for a repairs and building maintenance organisation, head of IT for EC Harris, and had a number of IT, project management and finance roles over a 12 year period at Serco Group.

mike Eckersley, Senior Consultant, CapitaMike has successfully led major ICT projects, including company mergers and relocations. In 2012 he led a ground-breaking project to bring the first UK public access 4G broadband network to North Lincolnshire, creating from scratch a new ISP and a new brand and marketing strategy as part of the process. Mike specialises in channel shift, business development, strategy creation, innovation, business solutions, change management, project management, staff development, EDM, network infrastructure, ITIL, mobile and flexible working.

Steve finegan, Head of Business Effectiveness and Communications, Northwards HousingSteve has over 15 years’ experience working in social housing. Since 2006 he has been managing communications at Manchester’s ALMO, Northwards Housing. Steve is passionate about customer experience, and he has a track record of delivering innovative improvement projects and responding to the growing demand for digital and social media, increasing both customer and employee engagement.

Gordon flack, Assistant Director of ICT, Alliance HomesGordon has worked within housing for over 30 years through various organisations, starting off with Bristol City Council and eventually leading the ICT team at Alliance Homes in 2008. He currently chairs the Northgate User Group and is a regular contributor to the SIT Forum.

paul foster, Principal Technical Evangelist, Microsoft UKSince joining Microsoft in 1994, Paul has worked across a wide range of sectors and customers, providing a mix of technical and strategic guidance around the creative use of technology in relation to their business needs. He is an established public speaker across Europe and has spent a considerable amount of time working on the cutting edge of technology providing leadership and inspiration on topics like smart devices, cloud computing, education and app development. Paul is currently working as a principal technical evangelist for Microsoft UK’s Developer and Platform Evangelism Group, focusing on the building of next generation sensor webs which automate the gathering of data from disparate sources, and how to enable the creative analysis of this data to start a new era of perception.

Deven Ghelani, Director, Policy in Practice.Deven is director of Policy in Practice, an organisation founded to ensure that policy is informed by the experience of people on the frontline. He is one of the architects of Universal Credit, having led on welfare policy at the Centre for Social Justice and has written extensively on welfare policy, government spending and employment. His work on IT in the housing sector is built around the tools he has developed to mitigate the impact of recent welfare reforms on management teams, frontline advisors and residents. These include the Universal Benefit Calculator, a fast and effective tool to explain welfare changes and the benefits of work to residents, an impact assessment tool to map the impact of welfare reforms on a household basis and bespoke tools to support budgeting and the payment of rent.

Sigal Hachlili Dwyer, Head of Digital, PeabodySigal has been working in online and digital for the past 14 years, creating websites and managing digital channels for organisations such as The Barbican, Carbon Trust, City & Guilds and others, as well as working for digital agencies. Sigal’s experience spans a variety of disciplines including: user experience, digital design, web development, online strategy, search engine optimisation, usability and accessibility, digital marketing, social media and web analytics. She is passionate about using digital channels effectively to improve interaction and engagement with individuals and communities.

mike Hardy, IT Sourcing Consultant, Turnstone ServicesMike is a highly experienced IT sourcing manager with over 20 years’ experience, in both private and public sector, including the Met Police, Thomas Cook and Alliance & Leicester. He is an expert in the field of compliance and best client approach with the EU procurement regulations.

Speaker biographies

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michael Howard, Head of Marketing and Communications, The Aspire GroupMichael leads the in-house team at Staffordshire-based Aspire Group, which includes 9,000 home Aspire Housing and a social enterprise arm. A former print journalist turned public relations practitioner and marketer, Michael is a relatively late but enthusiastic convert to using digital media to build relationships with customers.

Chris Knowles, IT Advisory Services Director, Baker Tilly Chris is a director in Baker Tilly’s IT Advisory Services team with over 15 years’ experience of IT management and IT strategy consulting. He specialises in advising on and managing complex IT change projects for clients. Recent projects have included advising on a £30m IT infrastructure upgrade for a leading university, a major IT cost reduction programme for a global FMCG manufacturer, and ERP implementation for a leading UK facilities management firm. He also manages Baker Tilly Social Housing ICT benchmarking service.

matt leach, Chief Executive, HACTPrior to joining HACT, Matt was associate director at the think tank ResPublica and has held a range of senior policy and leadership roles in the public sector, including chief executive of Capacitybuilders and director of the Housing Corporation. In his early career as a civil servant, Matt wrote the Queen’s Speech, secretaried Cabinet committees, bag-carried for housing minister Nick Raynsford, co-authored a Green Paper on planning reform and contributed to the establishment of the Greater London Authority. Matt chairs Shared Assets, a not-for-profit start-up working to maximise community access to and economic use of environmental assets.

anne mcCrossan, Founder, Visceral Business and Author, The Connected Housing Index Anne is the founder of Visceral Business which creates transition strategies for businesses adapting to the networked economy in the UK and around the world. She’s the author of the Connected Housing Index. Visceral Business has recently been featured in the book by Microsoft, Business Reimagined.

lee richardson, Systems Engineer, Together Housing GroupLee has almost 15 years’ experience of frontline working in a housing environment. Over the last 10 years he has worked in IT and is responsible for the day to day management of a windows server infrastructure running on a vmware environment. He specialises in Windows Server, e-mail security, mail and web filtering, vmware desktop and server, network security, anti-virus and fire walls, data protection, desktop and network support.

tony Sanderson, Corporate Planning and Performance Manager, First WessexTony has worked for the last five years at First Wessex in performance management, specialising in data strategy, reporting, corporate planning, and risk management. Prior to this, he spent 15 years working in the financial services sector in strategy and performance management roles for Santander, Prudential and Guardian Royal Exchange.

richard Scholes, ICT Director, The Hyde GroupRichard is responsible for ICT strategy and delivery at the Hyde Group. He has multi-sector experience including senior roles in software and financial services, and experience of outsourcing as a customer and supplier. Hyde has a £260m turnover, employs 1200 staff, owns or manages 49,000 homes and has 95,000 residents.

Steve Smith, Genesis Way Programme Director, Genesis Housing Association Steve has managed and led major change across a series of large housing associations for over 20 years. His experience covers redesign for successful acquisition and mergers, value-led process re-engineering, culture change and he is currently leading the transformation programme for Genesis Housing Association.

rob Sproule, Head of ICT, Genesis Housing Association With over 30 years’ experience in the IT industry, Rob has held director level roles in the private, public and not-for-profit sectors. A significant part of his role has included leading teams to deliver transformational change through enabling technology and building value-added business partnerships with external providers.

lee Sugden, Executive Director Resources, Wakefield and District HousingAfter training as an accountant in the NHS, Lee chose a career in housing 15 years ago and as well as keeping an eye on the pennies he also champions delivering high value services through the most effective business systems. Through his work he is determined to improve people lives and has a particular passion to tackle the exclusion experienced by some parts of society.

David timms, Associate Director, KPMGDavid heads KPMG’s IT audit and advisory work for the housing sector. He manages the delivery of IT internal and external audit engagements across the public sector and leads a wide range of IT advisory engagements covering IT strategy, IT cost and performance benchmarking, management information, project assurance and sourcing.

Suzanne Wigmore, Welfare Reform Project Manager, GreenSquare GroupSuzanne’s wide range of roles have included benefit manager, welfare rights advisor and with the Department for Work and Pensions financial inclusion team. Now welfare reform project manager for GreenSquare, she is not an IT expert but brings a wider perspective to the possibilities and challenges of using IT to support both tenants and business needs.

Jason Wilkes, Customer Information Manager, WM Housing GroupOver the past eight years Jason has evolved the information management service at WM Housing Group to provide detailed customer insights. Jason has over 20 years’ experience in housing management roles including front line service provision, IT support, software implementation and training.

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The National Housing Federation strives to produce conferences that maximise our delegates’ objectives – whether that’s networking, gaining practical or tangible learnings or inspiration for taking a particular idea forward. To ensure that you extract the maximum value from the day, we would encourage you to get involved as much as possible to shape your learning experience.

live discussionIf you have something to say about the conference, join the discussion on Twitter #nHfit2013You can also follow us @natfednews.

be vocalWe have built in a number of opportunities for you to put questions to our speakers so don’t hesitate to put your hand up during the Q&A.

Get chattingSome of the most lucrative and valuable relationships have been made through event networking on-site. Speaking to your peers provides an unrivalled opportunity to make contacts, share best practice or simply bounce ideas off one another. We have built in a number of networking breaks throughout the day and we encourage you to make the most of them. If there is anyone in particular you wish to meet, please make this known to one of the conference staff and we will endeavour to facilitate this.

Conference surveyWe value your comments about the quality of the conference programme and facilities. Delegates are asked to complete an online survey which will help plan future events and deliver the maximum benefit (see page 8 for more information).

CateringLunch, refreshments and networking drinks reception will be served in the exhibition hall. If you have advised us of any special dietary requirements, please contact a member of staff.

name badges You will have been given a name badge upon registration. For security reasons, and as a courtesy to other delegates, please ensure that you wear it at all times.

Emergency procedureIn the event of an emergency, delegates shouldmake their way quickly and calmly to the nearest exit without collecting their belongings. In the event of an emergency procedure or evacuation, delegates should follow the guidance and instructions of the venue staff, and subsequently, the emergency services (if applicable).

mobile phonesDelegates are reminded that mobile phonesmust be switched to silent during all conference sessions.

Security and personal belongingsWe advise that you keep your valuables in the cloakroom facility or with you at all times. We ask you to mark your conference documentation with your name so we are able to return them to you if lost. We regret that neither the Federation nor the venue can be held responsible for loss or damage to property.

DisclaimerThis programme is correct at the time of going to press. In the event of one or more of the advertised speakers being unable to attend, for reasons beyond the control of the conference organisers, we reserve the right to make alterations or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change. Views expressed by speakers are their own. The National Housing Federation disclaims any liability for advice given or views expressed by any speaker at the event or in notes or documentation provided to delegates.

presentationsHelp us to protect the environment – downloadspeaker presentations from our website.We are fully committed to reducing our impact on the environment and engendering the same approach from our members and the wider sector. We therefore do not produce presentation materials for our delegates. Presentations will be uploaded to www.housing.org.uk/events/presentations within seven days and they will be available for three months.

Participation and interactivity

Delegate information

national Housing federation, Lion Court, 25 Procter Street, London, WC1V 6NY Tel: 020 7067 1066, Fax: 020 7067 1015, email: events@housing.org.uk, Website: www.housing.org.uk

For full details of all our forthcoming events and for the latest news and policy updates visit the National Housing Federation’s website www.housing.org.uk Follow us on Twitter @natfednews Find us on Facebook Join in the conversation #nHfit2013in in

forthcoming events3 December 2013, leaseholder and tenant Service Charges Conference Renaissance Hotel, Manchester

18 March 2014, Housing association national accountancy awards National Motorcycle Museum, Birmingham

19 – 20 March 2014, Housing finance Conference and Exhibition University of Warwick, Coventry

17 – 19 September 2014, annual Conference and Social Housing Exhibition ICC, Birmingham

For further information, please visit our website www.housing.org.uk/events or email marketing@housing.org.uk stating the conference name and we will send you more information.

The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a price they can afford. That’s why we represent the work of housing associations and campaign for better housing.

Our members provide two and a half million homes for more than five million people. And each year they invest in a diverse range of neighbourhood projects that help create strong, vibrant communities.