confessions of a reformed control freak - the top ten sins most managers make & how to avoid...

Confessions of a Confessions of a Reformed Control Freak Reformed Control Freak

The Top Ten Sins Most Managers The Top Ten Sins Most Managers Make & How to Avoid Them Make & How to Avoid Them

www.briansmithpld.com

B. R. Smith

Managers vs. Leaders

Worth Remembering …

“For all the fashionable hype about leadership, it is unfashionable management that is being practiced and its fundamental characteristics have not changed.”

- Hales

Brian Smith - Confessions of a Reformed Control Freak 2


21st Century Management


“We are being judged by a new yardstick; not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other.”

- Daniel Goleman Ph.D. – Emotional Intelligence

A Manager’s Tool Kit

Question:

• What skills do you believe a manager or leader needs to have in their “tool” kit to be successful at managing or leading others?


Defying Personal Defying Personal Limitations Limitations


DD Dominant

II Interpersonal

S S Steadiness

CC Conscientious

Good Habits = Good Results


“ A strength overused or used in the wrong situation can become a weakness. You need to change the habit to change the result”


Lessons Learned So Far Lessons Learned So Far


The Top Ten Sins The Top Ten Sins

Most Managers Most Managers Make Make

& How to Avoid & How to Avoid Them Them

“The definition of insanity is doing the same thing and expecting a different result” – Albert Einstein


Confession Number One

• There is no such thing as common sense.

There is no such thing as “Common Sense”

Common Sense Revisited


“We seldom attribute common sense except to those who agree with us”

- Francois La Rochefoucald


Lessons Learned

• Don’t rely on common sense as part of your training program.

• Create a “Teachable Moment”. Adults can learn new things.

• Managers need to think of themselves as enablers.



Confession Number Two

You Can’t Motivate People


Want + Attitude = WIIFM


“It is only when a person has their own generator that we can talk about motivation. He then needs no outside stimulation. He wants to do it.”

- Frederick Herzberg

Lessons Learned

• You can’t motivate anyone to do anything they don’t want to do. But, you can create an environment in which they will want to motivate themselves

• Work really hard to deliver on their WIIFM & You’ll get yours

• There is no such thing as constructive criticism.



Confession Number Three

You Ruin Good People by Promoting Them


Sustainers and Achievers


“I was actually too exhausted to realize at the moment that my life’s purpose had been achieved.”

- Robert Edwin Peary

Lessons Learned

• Just because someone is good at what they do – it doesn’t mean they will be good at doing something else.

• Not everyone wants to be promoted.

• What character traits do you look for in the people you promote?



Confession Number Four

You Don’t Have to Know Everything


Don’t Play Smoke & Mirrors


“Even in a hierarchy people can be equal as thinkers.”

- Nancy

Kline

Lessons Learned

• You don’t have to have all the answers so don’t make them up as you go along.

• Always be honest and up-front with your people.

• Know where to go or who to talk to – to get the right answers.



Confession Number Five

You’re Not The Most Important

Person in The Conversation


Communication Takes Two


“Many attempts to communicate are nullified by saying too much.”

- Robert Greenleaf

Lessons Learned

• Communication is everything. If you can’t communicate you can’t manage – period!

• Effective communication takes two – Sender & Receiver

• Develop good listening habits – Patience, Focus and Open Mindedness.



Confession Number Six

Park Your Ego at the Door; It’s not About Being Right


Resist Micro – Managing


“Drop the idea that you are Atlas carrying the world on your shoulders. The world would go on even without you. Don’t take yourself too seriously.

- Norman Vincent Peale

Lessons Learned

• Managing is a team sport. You can’t do it all - all by yourself.

• There are a number of ways to accomplish the same thing – it doesn’t have to be just your way.

• The more that you allow others to be involved in the process – the more likely they’ll buy in.



Confession Number Seven

You Can’t Control Everything

All of The Time


Delegate - Delegate - Delegate


“You establish some objectives for them, provide some incentive, and try not to direct the detailed way in which they do their work.”

- David Packard - HP

Lessons Learned

• Resist the urge to micro-manage. You have to give up control to get control.

• If you don’t delegate you are robbing your people of their opportunity to grow.

• When delegating think of your Achievers – They want to take on more responsibilities



Confession Number Eight

You Can’t Demand Respect;

Respect is Reciprocal


Personal Code of Conduct


“Be more concerned with your character than your reputation. Your character is what you really are – your reputation is what others think you are” – Dale Carnegie

Lessons Learned

• Respect is reciprocal – You have to give it to get it – You can’t demand it.

• Rapport – Relationship – Respect. Gaining respect is a 3-step process.

• If you truly want others to be successful it will reveal itself in the way that you treat them.



Confession Number Nine

People Hear What They See

– Not What You Say


Leading by Example


“Leaders walk their talk; in true leaders there is no gap between the theories they espouse and their practice.”

- Warren Bennis

Lessons Learned

• It’s not what you say that’s important. It’s how you go about doing it that matters most. Do the walk

• If you look like a pro and act like a pro, others will think you are a pro.

• Be fair and consistent in the way you treat everyone.



Confession Number Ten

There Aren’t Any Negatives;

Everything is Positive


Perception is Reality


“It depends on how we look at things, and not on how they are in themselves.”

- Carl Gustav Jung

Lessons Learned

• Your attitude is the only thing you can control 100% of the time. Act in a way that will get you what you want.

• Choose to be a winner not a whiner – stop complaining.

• Everything that happens good or bad – is a learning opportunity.



Pay it Forward Pay it Forward


“I always pass on good advice. It is the only thing to do with it. It is never of any use to keep it to oneself.”

- Oscar Wilde

Thank You Thank You


Thank you for attending and participating in

today’s session. I hope you got your

WIIFM Twitter:Twitter: http://twitter.com/briansmithpld Linkedin:Linkedin: http://linkedin.ca/in/briansmithpld Facebook: Facebook: http://www.facebook.com/reformedcontrolfreakhttp://www.facebook.com/reformedcontrolfreak Web:Web: http://briansmithpld.com Email:Email: [email protected]

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confessions of a reformed control freak - the top ten sins most managers make & how to avoid...

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