tru.ca/williamslake/cs

Conflict Management in the Workplace • XSLF 0970

Workshop Cost and Dates Fee: $275

Dates:

�Mar 15 & 16, 2014 Saturday & Sunday 9am – 4pm

Workshop OverviewThis course will provide an overview of the different types of conflict within the workplace: the emotional triggers, risk factors, and violence that can occur if left unresolved; the dynamics which can create or cease the intense emotional, social, behavioral, and the psychological distress within one’s workplace environment; and the policies and procedures to resolve and intervene when there is workplace violence, hostility, or intense emotional upheaval that has or is occurring.

The course will be looking at what happens when personalities clash; when there is a perception that their colleague is interfering with their jobs, duties, or tasks; and how individuals may perceive, interpret, or be convinced that their “own” progression within an organization has been halted by the actions or deeds of a fellow employee.

It is prudent to recognize that workplace guidelines and procedures are the key ingredient to guaranteeing the rights and safety for all. Moreover, the safety and care factors will only be maintained as long as staff members recognize their validity. If a dispute arises, but is never completely resolved, the conflict remains embedded in the workplace until it is fully and formally settled. Unresolved issues can escalate quickly, jeopardizing the workplace equilibrium setting into motion a hostile and volatile workplace environment.

The course will help guide individuals to recognize, identify, and manage or report workplace conflicts. It will help each person to recognize within their own personality triggers that may cause them to ignite. Finally, the course will guide the person to work more cooperatively and diligently toward a common positive outcome.

TRUThink

Dr. Asa Brown BioDr. Asa Brown is an author, professor, clinician, advocate, and an inspirational and motivational speaker. Asa worked in private practice in Canada and the United States. He has taught at Thompson Rivers University, Royal Roads University and Grant MacEwan College. He currently serves as an Advisory Board member at the Brain Technology & Neuroscience Research Centre, BTNRC and has served as the Bylaws and Ethics Director for the Washington Counseling Association, as well as having served as the Director of Promotions for The Society for the Arts in Dementia Care, and many others. In the Summer of 2013, Dr. Brown was named a Global Presence Ambassador, which is the humanitarian community service arm of Parenting 2.0, and has been informed that his work will be presented to the United Nations.

Dr. Brown has consulted various forms of government; social service agencies, legal practices, educational institutions, medical practices, religious organizations, and others in the fi eld of psychology and psychiatry. He regularly consults and engages businesses and business leaders on topics that directly affect their fi elds. He is a prolifi c author having been published in a variety of professional and popular journals, magazines, and online columns, including: Healthy Directions, American Psychiatric, American Academy of Experts in Traumatic Stress, Inner Peace Parenting Magazine and many others. Dr. Brown has a bimonthly column with the Canadian Counseling & Psychotherapy Association and has published two books in recent years: Waiting to Live, 2010 and The Effects of Childhood Trauma on Adult Perception and Worldview, 2008.

The following is our usual registration info:4 Easy Ways to Register!

In Person using:

Cash, Interac, personal cheque, money order, Visa, MasterCard or AMEX

Thompson Rivers University1250 Western AvenueWilliams Lake, BC

By Telephone using:

Visa, MasterCard or AMEX

250.392.8010

1.800.663.4936

By Mail using:

Personal Cheque, money order, Visa, MasterCard or AMEX

Thompson Rivers UniversityContinuing Studies1250 Western AvenueWilliams Lake, BC V2G 1H7

By Fax using:

Visa, MasterCard or AMEX

250.392.8008

tru.ca/williamslake/cs

MC1

1840

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William

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