hello

Established in 2005, risual identified that customers needed a

go-to partner that focused purely on Microsoft solutions who

were able to deliver consistently and professionally. And here

we are more than 10 years later, as one of the largest pure-play

Microsoft Gold solution providers in the UK.

Our ability to drive business value through innovation and

excellent customer service with a deep technical ability has

made us one of Microsoft’s strategic partners for the public

and private sectors. risual deliver and support global

deployments of a broad set of Microsoft technologies,

continuing to demonstrate excellence in innovation and

implementation of customer solutions.

At risual, we help our customers to leverage the most out of

Microsoft solutions and ensure they benefit from all aspects of

modern technology.

Testament to our successes in both public and private sectors

is the number of awards including Worldwide Public Safety

and National Security Partner of the Year Finalist in 2016, UK

Microsoft Partner of the Year in 2015 and Microsoft medium

sized Apprentice Employer of the Year. In addition to this risual

have been awarded as a finalist by the UK IT industry awards

for the Professional Services Business of the Year 2015.

our story

consulting • services • solutions

risual’s Consulting division comprises both technical and

business expertise designed to deliver transformation

and the implementation of IT solutions delivered by

subject matter experts.

Our two Technology Businesses are organised into six

specialised practices. Each practice contains specialists

qualified in a subset of technologies, ensuring a high level

of expertise and quality outcomes in all projects. This gives

us breadth across all Microsoft technology areas to provide

a comprehensive solution and the ability to deliver complex

projects across multiple disciplines.

The Business Group supports customers through the lifecycle

of an IT solution, from initial decision making, through delivery

and into operations. The group is made up of three practices;

Architecture, Engagement Management and Business Analysis.

These teams are able to deliver business focused strategies that

help customers maximise their investments and meet

their business goals.

consulting

Essex County CouncilCase study

Essex County Council serves a

population of 1.3million, providing

multiple public services across 12

district and borough councils. The

Council engaged risual to use the

expertise of risual’s Engagement

Managers and Architects to assist in

the smooth delivery of a multi-million

pound project.

Benefits

» Single point of contact for delivery

» Improved communication

» On time and on budget delivery

» Stable environment

» Technical escalation

risual Managed Services help organisations manage and

optimise their investments in technology across the complete

Microsoft solution set.

risual offer: » Support for critical services

» Fully outsourced services

» Co-managed services

risual’s service model is built on a transparent relationship

with our customers. All work planned and undertaken is

shared through an online customer portal.

risual understand the importance to customers of ensuring

that they receive the highest levels of security, service delivery

and quality. We request all our employees achieve NPPV3 and

SC clearance, our service delivery team are all ITIL qualified

and we hold accreditations for both ISO/IEC 20000-1: 2011

Service management and ISO/IEC 27001 Information Security

Management (ISMS), the international standard for Service

Management and Information Security Management, achieved

through rigorous regular audits from BSi.

risual managed services

Derby City Council Case study

Derby City Council were exiting a long

term IT outsourcing contract with a large

multinational supplier.

The Council were looking to change their

IT strategy to provide a more flexible

approach that was easier to adjust as the

needs of the Council change, and as the

impact of budget cuts takes effect.

Derby City Council selected risual to

design a hybrid cloud solution, to provide

increased agility and meet targeted

budget savings.

Benefits

» Increased organisation agility

» Saving £1.3 million over three years

» Improved flexibility and scalability

risual education partners with one college in each

Local Enterprise Partnership (LEP) or region

across the UK to bridge the gap between industry

and education. Acting as a regional hub these

partnerships provide an industry standard training

facility that supports education as a drive to

economic development through adopting

21st Century technology. This enables risual

education to support local businesses not only to

recruit skilled IT apprentices, but also to up-skill

the existing workforce with a suite of

Microsoft qualifications.

risual Microsoft Academies give learners access

to the latest Microsoft technology and software.

Most importantly risual then empower teachers

and learners to use the technology effectively to

enhance the quality of their performance. risual

education support partner colleges with their

curriculum development, providing Microsoft

Certified Educator Training to each curriculum

team. Relevant Microsoft qualifications are

then offered to learners across the college, this

curriculum and pedagogical support is crucial in

ensuring that all learners are leaving college with

the best digital literacy training.

Moved by the recent news stories about Child

Exploitation in the UK, risual were driven to invest

in creating a solution which allows child protection

services to have more insight and react effectively

to incidents. The nimos Safeguarding Children

solution enables a wide variety of nominated

users across job roles and organisations to raise

concerns for a child or young person’s safety

or wellbeing.

Each application in the nimos suite is designed

to accomplish a specific goal in society, from

Raising Concerns to Social Worker Safety. Each

solution is designed to improve information and

analysis workflows in the public sector, using their

experience in front line health and social care.

nimos was developed using risual’s in house

expertise, taking advantage of the applied

technology available in our minerva365 suite and

Microsoft cloud solution accelerators. nimos is a

bespoke range of solutions which offer direct and

measurable benefits to some of the most valued

public services in today’s society.

risual akin is a revolutionary new customer

experience platform. By leveraging cloud

technology, akin utilises a public facing customer

mobile application to dramatically change the

way brands interact with their customers. It can

give a deep understanding of individual customer

preferences and an insight into store performance.

From in-app messaging, customised marketing

and content to operational insights, risual akin

delvers big data analytics on a personal level to

marketers, salespeople and managers. Being

registered on the app ensures each individual

customer can be recognised, and insights into

their preferences and profile ensures each

customer receives a better experience both

online and in store.

minerva365 is a suite of applications created to

work with Office 365 which can be deployed and

quickly customised to work in most organisations

and give immediate, long term improvements to

ways of working. The applications work with and

enhance the Office 365 experience which means

they are a small one time investment, along with a

rolling support contract.

The applications enable organisations to get

additional functionality from their existing

Office 365 environment, be it case management

functionality for SharePoint, or enabling field

worker safety through a mobile app. The

minerva365 application range can deliver quick and

easy improvements to everyday working life.

In order to ensure that IT departments provide fast-paced,

flexible and business-led capabilities, we have developed

a repeatable strategy that can be tailored to match an

organisation’s needs.

risual’s aim is to help customers develop a service-oriented

approach to delivering technology based on business

requirements using an appropriate mix of on-premise, public

or hybrid cloud options. This approach helps organisations move

from reactive provisioning and support, to proactive service

delivery and management of consumption, measured against

mutually agreed Service Level Agreements.

Moving organisations from a server and workload centric

model to a service centric model, risual’s Optimised Service

Vision helps drive out cost, increase business value and deliver

innovation, whilst being aligned to organisational strategy.

optimised service vision

Camden Council Case study

Camden Council is a recognised digital

leader within Local Government.

risual were selected by the council to

deliver the changes needed to focus on

delivering transformational technology

into the Council to save money,

deliver Council priorities and meet

statutory requirements.

Benefits

» Flexible working

» Reducing costs

» Increased productivity and efficiency

»Agile working practices

»Improved communication

»Collaborative approach to working

Our End User Computing solution assists organisations of all

sizes faced with the challenges of delivering a flexible IT

service to modern users. risual has used the knowledge

gained from years of varying scale device deployment projects

to develop a transformational approach focused on delivering

a user centric work style.

Understanding how the applicable technology options could be

delivered to the different groups of users within an organisation

is key. We build in the ability to cope with technology and

business change whilst ensuring stability and business

continuity. This allows us to quickly identify benefits for the

organisation and the individual whilst maintaining or enhancing

security in an increasingly agile world.

A flexible work style is agile and user centric. We use these

characteristics and balance them with an organisation’s

security, property and financial constraints ensuring that the

solution implemented will evolve with an organisation.

end user computing

Nottinghamshire Fire & Rescue ServiceCase study

Nottinghamshire Fire and Rescue

Service works to keep residents,

visitors and businesses safe from fire

and other dangers.

Nottingham Fire and Rescue were

incurring large overhead and support

costs due to their outdated telephony

equipment. risual helped NFRS simplify,

consolidate and update their voice

infrastructure system with a Skype for

Business Enterprise Voice.

Benefits

» Improved communication

» Improved flexibility

» Cost savings

» Improved end-user productivity

Modern organisations generate, store, and manage huge

amounts of data every day. While accessing the right data can

sometimes be difficult, providing the right people with the

right type of access, both in terms of security and device, can

speed up decision processes, business processes and improve

customer service.

Freeing up the barriers to how people can work and access

data makes them more productive, which in turn can increase

revenue and drive efficiencies. Once businesses are able to

provide agile ways to exploit data to the right people at the right

time, new ways of working can be opened up and new services

can be developed.

Our Connected Business solution shows that these issues can

be resolved when an overarching strategy is employed to

connect systems and make them work together effectively.

This has a positive impact on decision making and the outcomes

of the organisation as a whole.

connected business

ApetitoCase study

As a leading provider of frozen

meals to hospitals, care homes and

local authorities. apetito found the

legacy database system they were

using previously did not meet the

requirements that were essential

in maintaining or increasing the

productivity and service levels of

the business. risual built a bespoke

web application which allowed their

specialist engineers to report on

the maintenance of manufacturing

equipment, including keeping track of

servicing schedules, remediational work

and any maintenance problems.

Benefits

» Cost savings

» Improve user experience

» Increased productivity and efficiency

»t: 03003032044»f: 01785226555»e: enquiries@risual.com»w:www.risual.comrisual Limited risual House, Parker Court Staffordshire Technology Park Beaconside, Stafford ST18 0WP

Prinect PDF Report 16.00.035 - 1 - 10/17/2016 11:25:03 AM

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