CONTACT CENTERS.For Microsoft Teams & Skype for Business.

Distribute The Right Communication To The Right Person, At The Right Time, Regardless Of Location Or Device.

E�cient Customer Experiences, Every Time

Everything is focused on enabling efficient and productive experiences between customers and your company.

Powerful Business Intelligence Streamline your operations using powerful business intelligence seamlessly built into the interface.

Enterprise Communication & Experience Management Industry-proven enterprise communications and experience management for Microsoft Teams and Skype for Business

AnyWhere365 Universal Key Features.

Smart RoutingDynamic routing of calls based on, geography, prompts, CRM, skills and numbers.

Built for Microsoft Teams & Skype for Business100% native certified seamless real-time integration with Microsoft Teams and Skype for Business.

Interactive Voice Response (IVR)Route calls based on customer choices. Bypass IVR with Smart Routing based on who’s calling.

Agent ManagementPowerful management of agents across multiple contact center groups and skills.

Reporting & WallboardsDiscover bottlenecks, patterns and trends in historic engagements to help streamline operations.

Call & Chat RecordingRecord calls and chats, and make them available in reports and CRM systems.

Delivering excellent customer service isn’t an easy task. With customers expecting seamless interaction across a range of communications channels, it's vital you can satisfy these expectations in a simple experience.

Anywhere365 Universal Contact Center can be fully integrated into Microsoft Teams and Skype for Business, enabling you to manage all your interactions across all your channels, helping to make your organisation more productive whilst providing a seamless customer experience.

Flexibility and Scalability for more efficiency, a better work- life balance and more productive work with Anywhere365 Universal Contact Center for the Business Enterprise.