(conversation) en311: english for business purposes i (conversation)
TRANSCRIPT
EN311: English for Business Purposes I
(Conversation)(Conversation)
EN311: English for Business Purposes I
(Conversation)(Conversation)
EN311EN311: : English for Business Purposes I English for Business Purposes I
((ConversationConversation))
A. Visara EkahitanondLanguage Institute
Kluaynamtai Campus: Building 4, Ground FloorRangsit Campus: Building 10, 4th Floor
E-mail: [email protected]: 02-350-3500 ext. 1680
A. Visara EkahitanondLanguage Institute
Kluaynamtai Campus: Building 4, Ground FloorRangsit Campus: Building 10, 4th Floor
E-mail: [email protected]: 02-350-3500 ext. 1680
EN311: English for Business Purposes I EN311: English for Business Purposes I EN311: English for Business Purposes I EN311: English for Business Purposes I
• 2 periods2 periods Reading & WritingReading & Writing70 points
• 1 period1 periodConversationConversation30 points
• 2 periods2 periods Reading & WritingReading & Writing70 points
• 1 period1 periodConversationConversation30 points
TextbookTextbook & Supplementary Sheets& Supplementary Sheets
• ConversationConversation• New Insights into BusinessNew Insights into Business
by Graham Tullis, Tonya Trappe• Publisher: Longman
• Mid-term Unit 1 2 3• Final Unit 4 5 6
• ConversationConversation• New Insights into BusinessNew Insights into Business
by Graham Tullis, Tonya Trappe• Publisher: Longman
• Mid-term Unit 1 2 3• Final Unit 4 5 6
EN311 (Cont.Ed.)ConversationConversation 30 points30 points
EN311 (Cont.Ed.)ConversationConversation 30 points30 points
MTMT FNFN• Group Presentation 15 15• In Class Listening Test 10 10• Activities & Participation 5 5• Total 30 + 30
• = 60 / 2 • = 30 points
Unit 1 Company StructuresUnit 1 Company Structures• Page 4• Most companies are made up of three groups of
people:• the shareholders (who provide the capital)• the management and • the workforce
• The management structure of a typical company is shown in this organization chartorganization chart.
• Board of DirectorsBoard of Directors
• Managing DirectorManaging Director
• Senior managementSenior management
• Middle managementMiddle management
Page 5 Lead-in 1Page 5 Lead-in 1• Listen to 7 people talking about their work and decide which
department each one works for.
• Speaker 1Speaker 1• Every six months we produce a report showing how the
company is doing. This past week, we’ve been busy with our accountants preparing the results that will be included in our next report.
• E. Finance
• Speaker 2Speaker 2• I’m a member of a team engineers and we’ve just finalized
the design of our new portable computer. This model will be more powerful and more adaptable than our previous one. We’re constantly looking for new ideas and experimenting with new products.
• G. Research and Development / R&D
• Speaker 3Speaker 3• Before selling our latest product, our department must
decide in which regions it will be the most successful and what types of consumers we want to reach.
• A. Marketing
• Speaker 4Speaker 4• Communication is a key aspect of my department’s work.
We answer enquiries made by our customers and are also in contact with the press to inform them of our new products and changes within the company.
• B. Public Relations / PR
Page 5 Lead-in 1Page 5 Lead-in 1
• Speaker 5Speaker 5• We’ve been having problems with the quality of certain
electronic parts made in our factories. So several members of the department have got together to talk about ways of improving some of our manufacturing techniques.
• F. Production
• Speaker 6Speaker 6• Our company is going through a difficult period and we have
to reduce the number of employees in several departments and to review salaries throughout the organization.
• D. Personnel / • Human Resources
Page 5 Lead-in 1Page 5 Lead-in 1
• Speaker 7Speaker 7• In today’s changing work environment, computer
systems play an essential role in how the company is run. In our department we not only ensure that all systems are working properly but we also design and develop new applications to make it easier for our employees to exchange and share information.
• C. Information Technology or IT
Page 5 Lead-in 1Page 5 Lead-in 1
Page 7 Part 4
• Practice reading the figures aloud.Practice reading the figures aloud.• 4,000,0004,000,000• $ 4millions• $ 4million• 12,83912,839• Twelve thousand eight hundred and thirty nine• 452,210452,210• Four hundred and fifty-two thousand two hundred and
ten• 6,391,0006,391,000• Six million three hundred and ninety-one thousand• 2,0212,021• Two thousand and twenty-one
Page 7 Part 4Page 7 Part 4
• Practice reading the figures aloud.
• Listen to the cassette and check your pronunciation.
1. Two hundred and fifty-six thousand, four hundred
2. A hundred and fifty3. Six4. Three thousand5. Fifty million
• Listen and write down the numbers you hear.
1.1. 7.4%7.4%2.2. 3643643.3. 12,83912,8394.4. 1,0011,0015.5. 13.5713.576.6. $451,210$451,2107.7. £6,391,150£6,391,1508.8. 0.2%0.2%
Page 10 – 11 Page 10 – 11
a)a) This job involved This job involved ……
b)b) I reported directly I reported directly to …to …
c)c) I was employed I was employed as …as …
d)d) I worked …I worked …e)e) The next position The next position
I held was …I held was …f)f) I was then I was then
promoted to …promoted to …g)g) In this role …In this role …h)h) I’ve worked … I’ve worked …
• When I first started working in Guinness 1. I was employed as a general worker. For three years 2. ________ in the bottling plant as a machine operator. 3. ________ for a period of seven years in the engineering department as a maintenance assistant. This involved working with technically skilled personnel in maintaining plant and equipment. In both jobs 4._______ a supervisor. Since then, however, the structure of the company has significantly changed and the supervisor layer no longer exists. General workers now report to a plant manager. 5.________ the position of laboratory officer in the quality assurance laboratory. 6. _______ carrying out a wide range of analyses on all aspects of the brewing process. For the past year 7. _______ in the personnel department as an Industrial Relations Manager. 8. _______ I report directly to the Personnel Manager of the company.
1c 2d 3e 4b 5f 6a 7h 8g1c 2d 3e 4b 5f 6a 7h 8g
Page 11 Part 3• My position from general worker to a managerial position came about as a
result of my involvement in industrial relations as an active trade union member for several years, as well as studies I undertook in my spare time. In fact I’ve recently completed a Masters in Business Studies at University College, Dublin.
• While my current job title is ‘Industrial Relations ManagerIndustrial Relations Manager’, my role at present is more concerned with manpower planning. This involves talking with line managers to identify the manpower requirements of the company over the next three to four years. I’m also responsible for recruiting and drawing up contracts for temporary personnel as well as redeployment of permanent employees to new positions within the company.
• One of the consequences of major structural change like that which has taken place in Guinness is that job titles don’t always reflect actual roles. In many respects Guinness is going through a period of transition where new roles are still evolving. If you were to ask me what, above all else, is the key competency for managers today, I would have to say it is the ability to manage change.
Page 11 Part 3Listen to part 2 and answer the questions.Listen to part 2 and answer the questions.
Page 11 Part 3Listen to part 2 and answer the questions.Listen to part 2 and answer the questions.
• 1. What contributed to Mr. Guerin’s transition from general worker to a managerial position?
• He was an active trade union member and he completed He was an active trade union member and he completed an MBA in his spare time.an MBA in his spare time.
• 2. What is his principal role in the company?• Manpower planning and recruitingManpower planning and recruiting
• 3. What does this involve?• Talking to line managers and drawing up contractsTalking to line managers and drawing up contracts
• 4. What does he think is the main skill that a manager needs today?
• The ability to manage change.The ability to manage change.
Page 11Page 11 Part 4Part 4How has the company changed since Mr. Guerin joined?How has the company changed since Mr. Guerin joined?
Page 11Page 11 Part 4Part 4How has the company changed since Mr. Guerin joined?How has the company changed since Mr. Guerin joined?
• Contract outContract out• Industrial unrestIndustrial unrest• ConsultationConsultation• NegotiationNegotiation• Early retirementEarly retirement• Compulsory Compulsory
redundancyredundancy
• During the time I’ve been with Guinness the the companycompany has undergone several programs has undergone several programs of changeof change involving the introduction of new technology and the contracting out of non-core activities such as security, catering and major maintenance projects. And this in turn has led to a significant reduction in the number of people directly employed by the company. I should add, howeverhowever, that this was achieved without any industrial unrest.
• Guinness has always sought, has always sought to achieve major structural change through consultation and negotiation with trade unions. The age profile in the company was quite high and the necessary personnel reductions were achieved through early retirement rather than compulsory redundancies.
Group PresentationGroup Presentation (5 pts.)Thai CompaniesThai Companies
Group PresentationGroup Presentation (5 pts.)Thai CompaniesThai Companies
• A group of 4-6 students• Choose a situation and do a role play.• Use the vocabulary and expressions learned in Unit 1 in the
role play.
• Situation 1: Situation 1: Executives from different companies share their experiences, problems and opinions in Human Resource Management Conference 2008.
• Situation 2:Situation 2:TV hosts interview the Thai executives on how to become a successful businessman.