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Wayne Crosbie Wayne Crosbie is Director International and Business Development for William Angliss Institute in Melbourne, Australia.

Wayne has more than 35 years experience working in and with the Tourism and Hospitality Industry, identifying and developing commercial opportunities internationally and steering the implementation of the Institute’s internationalisation strategy.

Primary Responsibilities:

Identifying, developing, implementing and managing new offshore campuses, training and education projects and consulting contracts.

Oversee the establishment of relationships and training contracts with key clients within the food service, retail food, hotel, travel, resorts, gaming and other related industry sectors.

Responsible for the recruitment of overseas students into accredited Higher Education (HE) and Vocational Education and Training (VET) programs at all William Angliss campuses in its global network.

RTO No. 3045 CRICOS No 1505M

ASEAN MRA - Competency-Based Training (CBT) and Assessment (CBA) and a Regional Qualifications Framework (RQF) Presented by Wayne Crosbie William Angliss Institute Tuesday, 9 August 2016

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MRA on Tourism Professionals

Objectives/Benefits of Mutual Recognition Arrangement (MRA)

To facilitate mobility of Tourism Professionals

To exchange information on best practice in competency-based education and training for Tourism Professionals and

To provide opportunities for cooperation and capacity building across ASEAN Member States

To enhance conformity of competency based training/education

To allow Skills recognition

To improve the quality of tourism human resources

Enhance the quality of tourism services

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Addressing the Problems

Lack of common tourism curriculum amongst the ASEAN member

states

Varied standards of tourism human resource capability across the

region

No mutual recognition of tourism skills and qualifications across the

ASEAN region

A general view by Industry that graduates did not have the skills,

knowledge and attitude to be productive in the workplace

How could these problems be solved?

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William Angliss MRA Implementation Initiatives with ASEAN

Developed the detail and rationalised 242 ASEAN Common Competency Standards for Tourism Professionals (ACCSTP)

Developed a Competency Based Common ASEAN Tourism Curriculum (CATC) and a 5 – Level Regional Qualifications Framework and Skills Recognition System (RQFSRS) From Certificate II – Advanced Diploma for the 6 Labour Divisions - Housekeeping, Food Production, Food & Beverage Service, Front Office, Travel Agencies and Tour Operations

Why Competency Based?

Developed 242 Toolboxes for each Competency Standard across the 6 Labour Divisions

RTO No. 3045 CRICOS No 1505M 5

William Angliss MRA Implementation Initiatives with ASEAN

Developed Toolboxes for Master Trainer/Master Assessor Programs and National Trainer/National Assessor Programs

Delivered Master Trainer/Master Assessor programs for Housekeeping, Food Production, Food & Beverage Services, Front Office, Travel Agencies and Tour Operations labour division

Piloted National Trainer/National Assessor Programs for Food Production, Food & Beverage Services and Front Office labour division in conjunction with Master Trainers and Master Assessors from AMS



Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS)

ASEAN Tourism Curriculum

Developed Common ASEAN Tourism Curriculum (CATC) and

Developed a Regional Qualifications Framework & Skills Recognition System (RQFSRS)

The six agreed labour divisions are:

1. Front Office

2. Housekeeping

3. Food Production

4. Food & Beverage Service

5. Travel Agencies

6. Tour Operations CRICOS No 1505M

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Used the agreed ASEAN Common Competency Standards for Tourism Professionals (ACCSTP) to develop the CATC & RQFSRS

Ensured Qualifications are relevant and useful to both students and industry

Qualifications will produce Competent Industry ready Graduates

Packaged the Competencies into curriculum for the 6 Labour Divisions and linked the Curriculum with a Qualifications Framework

The ACCSTP, CATC and RQFSRS were developed in conjunction with 1,000’s of Stakeholders across the AMS

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CRICOS No 1505M

Summary Certificate II Certificate III Certificate IV Diploma Advanced Diploma

Sub-Total

Food & Beverage 2 2 3 1 1 9

Food Production 2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5

Tour Operation (Management)

2 3 4 2 1 12

Travel Agencies 3 3 3 1 1 11

TOTAL 52

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Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

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This Project delivered:

A standardised Toolbox template:

Suitable for use in supporting delivery of Competency Based Training and Competency Based Assessment

Able to be applied to all 242 Units of Competency identified in the Qualifications Framework across all 6 Labor Divisions

Each toolbox consists of:

Competency Standard

Trainee Manual

Trainer Guide

Assessment Package


What is a Competency Standard?

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Competency standards are descriptions of the skills, knowledge and attitude required to perform a task/activity to a defined standard in Industry

Can be used within different contexts:

By an individual enterprise

By an industry

By government

Competency Based Training and Assessment are processes that focus on the transfer and validation of the competency standard


Competency Standards can be used for

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Job Design

Job Descriptions

Performance Appraisal

Selection Criteria

Career Path Development

Identification of Training Needs

Development of Training Programs

Certification

The above activities in combination aim to increase customer satisfaction through better employee performance


Competency Based Training and Assessment

Significant numbers of Tourism professionals throughout ASEAN have no formal qualifications

They have learnt their skills on the job and have considerable Industry experience

Opportunity to enable Certification by undertaking Competency Based Assessment against the Competency Standards contained in the Qualifications Framework

Need Trained Assessors to be able to undertake the Assessments effectively

ASEAN Master Trainers and Master Assessors Program

Objectives

To develop a pool of ASEAN Master Trainers and Master Assessors for all Labour Divisions

Support the utilisation of toolboxes produced

Support the adoption by Tourism Training and Education institutions across AMS

Implementation by National Tourism Professional Certification Boards (TPCBs) and National Tourism Professional Boards (NTPBs) to ensure a systematic utilisation of Master Trainers and Master Assessors in their respective countries

The Master Trainers and Master Assessors will be responsible for conducting assessments for professional certification programs and ensuring the proper delivery of the training programs


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