course catalog
TRANSCRIPT
2010 Course CatalogNorth America
ListeN. RespoNd. deLiveR.
poLyCom® UNiveRsity
Contents
Polycom University . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Certification and Course Checklist . . . . . . . . . . . . . . . . . . . . . . 2
Product Certification Course Descriptions . . . . . . . . . . . . . . . . . . . . . . . 3
infrastructure Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
video Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Wireless Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
voip Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
installed voice Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
immersive telepresence Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Federal Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Polycom Specializations and Course Checklist . . . . . . . . . . . . . . . . . . . 7
Specialization Course Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
video solutions specialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
immersive telepresence specialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
prerequisite Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Required Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
voip specialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless specialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Av integrator specialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
prerequisite Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Required Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Federal and GsA specialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
UC specialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Polycom UniversityWelcome to the Polycom University Certification and Specializations Course Catalog!
Polycom University offers our Partner Community a collaborative learning environment and
delivery system that includes self-paced coursework, webinars, scheduled classes and more.
Through our extensive course offerings, you’ll have the ability to develop and expand your
sales and technical competencies, allowing you to be more effective in your selling efforts.
DELIVERY OPTIONS
Instructor-Led Training and Workshopspolycom University offers our courses in many training locations throughout the world with qualified and knowledgeable instructors. By leveraging our state-of-the-art training centers we can enable a world-class sales experience with interactive learning and hands-on training.
Distance LearningBy leveraging our video conferencing technologies, polycom enhances partner learning initiatives with collaborative discussions, subject-matter experts and industry analysts. through rich dialog and interaction, you will increase your knowledge, skills and abilities in selling our solutions.
E-learning Online Trainingobtaining the latest sales and technical product information, participating in a quarterly learning plan or increasing your competency on a wide range of subjects is easier than ever. simply login to http://polycomuniversity.com to commence your journey.
polycom university • 1
Product Certification & Course Checklistpolycom product knowledge is a key factor in enabling partners to effectively sell, install, and support polycom Unified Communications (UC) solutions. product Certification enables partners to access and resell polycom products. to qualify for product certification, members of your team must complete the training courses outlined in the checklist below. For more information regarding polycom’s Certification criteria, please visit the partner Resource Center at http://portal.polycom.com.
PRODUCT CERTIFICATION REQUIRED COURSE CHECKLIST
Infrastructure Certification• infrastructure solutions sales training C4140610
• infrastructure solutions pre-sales technical training C4240610
Installed Voice Certification• installed voice solutions sales training C2130610
• installed voice solutions pre-sales technical C2230610
Video Certification• video solutions sales training C3130610
• video solutions pre-sales technical training C3230610
Immersive Telepresence Certification• immersive telepresence solutions sales training C5130610
• immersive telepresence solutions pre-sales technical training C5240610
Wireless Certification• Wireless solutions sales training C9130610
• Wireless solutions pre-sales technical training C9230610
Federal Certification• Federal solutions sales training Cp130610
prerequisites must be completed first – see page 6
VoIP Certification• voice over ip (voip) solutions sales training C1130610
• voice over ip (voip) solutions pre-sales technical Certification C1230610
2 • product certiFication
Product Certification Course Descriptions
iNFRAstRUCtURe CeRtiFiCAtioN CoURses
C4140610 Infrastructure Solutions Sales Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of infrastructure technology to impart credibility with the customer, enabling the sales of polycom solutions. students will be empowered with the knowledge to architect and sell videoconferencing solutions that include polycom hardware and software products.
Topics covered in this course:• overview• visual communications • polycom video products portfolio• positioning polycom solutions• polycom services• solution selling
Target Audience: sales
Prerequisites: None
Duration: this training is offered as a 1-day instructor-led workshop or via an online e-learning course.
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
C4240610 Infrastructure Solutions Pre-Sales Technical Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of telepresence technology to impart credibility with the customer, enabling the sales of polycom products. students will be empowered with the knowledge to architect, present and demonstrate videoconferencing solutions that include polycom hardware and software products. the overall goal is to provide the Channel pre-sales engineer with Hardware and software configurations.
Topics covered in this course:• conference, management and scheduling• media servers and conference platforms• recording, streaming and content management solutions• security and Firewall traversal• polycom services• solution selling• demonstrations and Hands-on labs
Target Audience: pre-sales technical
Prerequisites: None
Duration: this training is offered as a 1-2 day instructor-led workshop
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
product certiFication course descriptions • 3
video CeRtiFiCAtioN CoURses
C3130610 Video Solutions Sales Training
this sales course provides a comprehensive overview of polycom’s video Conferencing solutions for video endpoints. the video product family briefing covers why polycom stands out and how our customers can leverage the best solutions in the marketplace.
Topics covered in this course include:• Fundamental Building Blocks • ultimateHd™ video series • Global professional services
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C3230610 Video Solutions Pre-Sales Technical Training Course
this pre-sales technical course provides an overview on polycom’s ultimateHd™ architecture and product line. students will learn how to position, install, and support the products; and identify customer applications and revenue opportunities for the UltimateHd solutions.
Topics covered in the technical e-learning program include:• ultimateHd• polycom HdX® series• system components • applications• installation and maintenance• competitive edge• HdX availability • High definition – tips and tricks • polycom’s end-to-end solution
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
WiReLess CeRtiFiCAtioN CoURses
C9130610 Wireless Solutions Sales Training
this sales course provides a brief overview of the polycom (spectraLink®) wireless product lines, market opportunities, selling strategies, vertical applications and architecture overview.
• Wireless system for pBX functionality over a proprietary wireless network• Wi-Fi solution for legacy pBX systems and enterprise ip networks• Wireless telephony solution for small and medium businesses
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C9230610 Wireless Solutions Pre-Sales Technical Training
this sales course provides a brief overview of the polycom (spectraLink) wireless product lines, market opportunities, selling strategies, vertical applications and architecture overview focusing on the following:
• Wireless system for pBX functionality over a proprietary wireless network• Wi-Fi solution for legacy pBX systems and enterprise ip networks• Wireless telephony solution for small and medium businesses• support infrastructure and application interfaces• configuration information• network requirements• Base station range configuration options
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
4 • product certiFication course descriptions
voip CeRtiFiCAtioN CoURses
C1130610 Voice over IP (VoIP) Solutions Sales Training
this sales course provides a brief overview of polycom’s ip soundpoint® and soundstation® products, how to sell and position the products, customer applications, and revenue opportunities.
Products covered in this sales course include:• soundpoint ip entry level phones• soundpoint ip mid-range phones• soundpoint ip performance level phones• Business media phone • soundstation ip desktop conferencing offerings• soundpoint ip expansion module options
Target Audience: sales
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
C1230610 Voice over IP (VoIP) Solutions Pre-Sales Technical Training
this technical course provides an overview of sip software for the polycom’s ip soundpoint and soundstation as well as an overview of these products. Additionally, it focuses on diagnostics, hardware/software installation and configuration details.
Products covered are:• soundpoint ip phones• soundstation ip desktop conferencing offerings• soundpoint ip expansion module options
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
iNstALLed voiCe CeRtiFiCAtioN CoURses
C2130610 Installed Voice Solutions Sales Training
this sales course covers the applications and features of the installed voice family of products: vortex® and soundstructure™.
The course will cover the following topics:• introduction to installed voice• soundstructure product line overview• competitive comparison• Key selling tips & market opportunity
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C2230610 Installed Voice Solutions Pre-Sales Technical Training
this course was designed to follow a project installation from beginning to end.
Installation highlights include: • introduction to soundstructure and vortex products• Finding installed voice opportunities• determining the right solution for the opportunity• competitive review• system design• system installation• system troubleshooting
Target Audience: pre-sales technical
Prerequisites: None
Duration: 2 hours
Delivery Methodology: e-Learning
Certification Exam: yes
product certiFication course descriptions • 5
immeRsive teLepReseNCe CeRtiFiCAtioN CoURses
C5130610 Immersive Telepresence Solutions Sales Training
this sales course provides a comprehensive overview of polycom’s realpresence™ experience High definition (rpX™ Hd) solution. students will learn how to sell and position the solution; and identify customer applications and revenue opportunities for the rpX Hd.
Topics covered in the sales program include:• prospecting for accounts• identifying (and creating) a unique Business value proposition• presenting and selling the polycom rpX Hd solution• competitive analysis• sales and channel partner next steps
Target Audience: sales
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
C5240610 Immersive Telepresence Solutions Pre-Sales Technical Training
this pre-sales technical course is designed for students who must demonstrate and sell the realpresence™ experience High definition (rpX Hd) solution to customers. during the class, students will learn about the rpX Hd solution’s key components (environment, technology, and network), how to schedule demonstrations, how to conduct a customer presentation, and how to analyze the dimensional product matrix for a customer site.
Topics covered in the sales demonstration program include:• the environment, technology, and network• conferencing configurations• data collaboration• troubleshooting• reservation/notification protocol and custom Features• site survey overview and services
Target Audience: pre-sales technical
Prerequisites: rpX™ Hd sales Certification
Duration: 1 day
Delivery Methodology: instructor-led, distance Learning
Certification Exam: yes
FedeRAL CeRtiFiCAtioN
CP130610 Federal Solutions Sales Training
Federal Certification Course is a “polycom Federal 101” curriculum designed to educate polycom Federal Certified partners with guidelines on the polycom Federal program, deal registration as well as how to operate and sell in the federal community. the class will provide trainees with a basic understanding of important Federal Acquisition Regulations associated with polycom products and federal contracts such as GsA. prerequisites to this course are as follows: (must complete the following certifications first). Choose A or B: A. video Certification ANd infrastructure Certification. B. voip Certification oR Wireless Certification (see page 2 for a list of required courses).
Target Audience: pre-sales technical
Prerequisites: yes
Duration: 30 minutes
Delivery Methodology: e-Learning
Certification Exam: yes
6 • product certiFication course descriptions
polycom specializations • 7
Polycom Specializations & Course ChecklistJust as polycom Certifications reflect a partner’s skills and expertise, polycom specializations represent the increased level of a partner’s sales, technical, services, and support capabilities in a particular technology, business, or market.
polycom specializations can help you develop and showcase an in-depth level of expertise in polycom’s technology solutions that customers demand most. Attaining a specialization can help you make the most of your expertise. For more information regarding polycom’s specialization criteria, please visit our partner Resource Center at http://portal.polycom.com.
SPECIALIZATIONS REQUIRED COURSE CHECKLIST
Video Solutions Specialization• video solutions sales training C3130610
• video solutions pre-sales technical training C3230610
• infrastructure solutions sales training C4140610
• infrastructure solutions pre-sales technical training C4240610
Wireless Specialization• Wireless solutions sales training C9130610
• Wireless solutions pre-sales technical training C9230610
• Wireless solutions pre-sales technical training lab L9210610
Immersive Telepresence Specialization• video solutions sales training C3130610
• video solutions pre-sales technical training C3230610
• infrastructure solutions sales training C4140610
• infrastructure solutions pre-sales technical training C4240610
• immersive telepresence solutions sales training C5130610
• immersive telepresence solutions pre-sales technical training C5240610
• immersive telepresence overlay network pre-sales technical training s5230610A
• immersive telepresence converged network pre-sales technical training s5230610B
• immersive telepresence vnoc pre-sales technical training s5230610C
AV Integrator Specialization• video solutions sales training C3130610
• video solutions pre-sales technical training C3230610
• infrastructure solutions sales training C4140610
• infrastructure solutions pre-sales technical training C4240610
• installed voice solutions sales training C2130610
• installed voice solutions pre-sales technical C2230610
• installed voice pre-sales technical training Lab L2210610
Federal & GSA Specialization• Federal solutions sales training Cp130610
prerequisites must be completed first – see page 15
VoIP Specialization• voice over ip (voip) solutions sales training C1130610
• voice over ip (voip) solutions pre-sales technical training C1230610
• sip Wireless solutions sales training s9130610
• sip Wireless solutions pre-sales technical training s9230610
• voice over ip (voip) solutions pre-sales technical training Lab L1210610
UC Specialization• UC- microsoft Fundamentals sales training s8130610A
• uc- microsoft Qualifying sales training s8130610B
• uc- microsoft ocs solutions sales training s8130610C
• uc- microsoft ocs infrastructure pre-sales technical training s8230610A
• uc- microsoft ocs integration pre-sales technical training s8230610B
• uc- microsoft ocs demo sales and pre-sales technical training s8230610C
• uc solutions pre-sales technical training Lab L8210610
Specialization Course Descriptions
video soLUtioNs speCiALizAtioN
C3130610 Video Solutions Sales Training
this sales course provides a comprehensive overview of polycom’s video Conferencing solutions for video endpoints. the video product family briefing covers why polycom stands out and how our customers can leverage the best solutions in the marketplace.
Topics covered in this course include:• Fundamental Building Blocks – audio, video and content• ultimateHd video series • vsX® series • v-series • Global professional services
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C3230610 Video Solutions Pre-Sales Technical Training
this pre-sales technical course provides an overview on polycom’s UltimateHd architecture and product line. students will learn how to position, install, and support the products; and identify customer applications and revenue opportunities for the UltimateHd solutions.
Topics covered in the technical e-learning program include:• ultimateHd• system components • applications• installation and maintenance• competitive edge• HdX availability • High definition – tips and tricks • polycom’s end-to-end solution
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
C4140610 Infrastructure Solutions Sales Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of infrastructure technology to impart credibility with the customer, and to enable sales of polycom solutions. students will be empowered with the knowledge to architect and sell videoconferencing solutions that include polycom hardware and software products.
Topics covered in this course include:• overview• visual communications • polycom video products portfolio• positioning polycom solutions• polycom services• solution selling
Target Audience: sales
Prerequisites: None
Duration: this training is offered as a 1-day instructor-led workshop or via an online e-learning course.
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
8 • specialization course descriptions
C4240610 Infrastructure Solutions Pre-Sales Technical Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of telepresence technology to impart credibility with the customer, and to enable sales of polycom products. students will be empowered with the knowledge to architect, present and demonstrate videoconferencing solutions that include polycom hardware and software products. the overall goal is to provide the Channel pre-sales engineer with Hardware and software configurations.
Topics covered in this course include:• conference, management and scheduling• media servers and conference platforms• recording, streaming and content management solutions• security and Firewall traversal• polycom services• solution selling• demonstrations and Hands-on labs
Target Audience: pre-sales technical
Prerequisites: None
Duration: this training is offered as a 1-2 day instructor-led workshop
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
immeRsive teLepReseNCe speCiALizAtioN
prerequisite Courses
C3130610 Video Solutions Sales Training
this sales course provides a comprehensive overview of polycom’s video Conferencing solutions for video endpoints. the video product family briefing covers why polycom stands out and how our customers can leverage the best solutions in the marketplace.
Topics covered in this course include:• Fundamental Building Blocks – audio, video and content• ultimateHd video series • v-series • Global professional services
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C3230610 Video Solutions Pre-Sales Technical Training
this pre-sales technical course provides an overview on polycom’s ultimateHd™ architecture and product line. students will learn how to position, install, and support the products; and identify customer applications and revenue opportunities for the UltimateHd solutions.
Topics covered in the technical e-learning program include:• ultimateHd• system components • applications• installation and maintenance• competitive edge• HdX availability • High definition – tips and tricks • polycom’s end-to-end solution
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
specialization course descriptions • 9
C4140610 Infrastructure Solutions Sales Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of infrastructure technology to impart credibility with the customer and to enable sales of polycom solutions. students will be empowered with the knowledge to architect and sell videoconferencing solutions that include polycom hardware and software products.
Topics covered in this course include:• overview• visual communications • polycom video products portfolio• positioning polycom solutions• polycom services• solution selling
Target Audience: sales
Prerequisites: None
Duration: this training is offered as a 1-day instructor-led workshop or via an online e-learning course.
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
C4240610 Infrastructure Solutions Pre-Sales Technical Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of telepresence technology to impart credibility with the customer and to enable sales of polycom products. students will be empowered with the knowledge to architect, present and demonstrate videoconferencing solutions that include polycom hardware and software products. the overall goal is to provide the Channel pre-sales engineer with Hardware and software configurations.
Topics covered in this course include:• conference, management and scheduling• media servers and conference platforms• recording, streaming and content management solutions• security and Firewall traversal• polycom services• solution selling• demonstrations and Hands-on labs
Target Audience: pre-sales technical
Prerequisites: None
Duration: this training is offered as a 1-2 day instructor-led workshop
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
Required Courses
S5230610A Immersive Telepresence Overlay Network Pre-Sales Technical Training
this pre-sales technical training course covers designing an overlay network to support a telepresence deployment.
Topics covered in this course include:• overlay Wan models• calculate Bandwidth demand• network Qos• connectivity, Bandwidth to vnoc
Target Audience: pre-sales technical
Prerequisites: None
Duration: 45 minutes
Delivery Methodology: e-Learning
Certification Exam: yes
10 • specialization course descriptions
S5230610B Immersive Telepresence Converged Network Pre-Sales Technical Training
this pre-sales technical training course defines telepresence video network operations network (vNoC) models and network implications.
Topics covered in this course include:• converged Wan model• calculating Bandwidth demand• video rates, Bandwidth per site• demand Forecasting• Bridge and Gateway models
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
S5230610C Immersive Telepresence VNOC Pre-Sales Technical Training
this pre-sales technical training course defines telepresence video network operations network (vNoC) models and network implications.
Topics covered in this course include:• decision process for telepresence support• converged, overlay Wan models• Hosted, managed models
Target Audience: pre-sales technical
Prerequisites: None
Duration: 35 minutes
Delivery Methodology: e-Learning
Certification Exam: yes
C5240610 Immersive Telepresence Solutions Pre-Sales Technical Training
this pre-sales technical course is designed for students who must demonstrate and sell the realpresence™ experience High definition (rpX Hd) solution to customers. during the class, students will learn about the rpX Hd solutions key components (environment, techno-logy, and network), how to schedule demonstrations, how to conduct a customer presentation, and how to analyze the dimensional product matrix for a customer site.
Topics covered in the sales demonstration program include:• the environment, technology, and network • conferencing configurations • data collaboration • troubleshooting • reservation/notification protocol and custom Features • site survey overview and service
Target Audience: pre-sales technical
Prerequisites: telepresence experience (tpX) Hd sales training
Duration: 1 day
Delivery Methodology: iLt
Certification Exam: yes
voip speCiALizAtioN
C1130610 Voice over IP (VoIP) Solutions Sales Training
this sales course provides a brief overview of polycom’s ip soundpoint and soundstation products, how to sell and position the products, customer applications and revenue opportunities.
Products covered in this sales course include:• soundpoint ip entry level phones• soundpoint ip mid-range phones• soundpoint ip performance level phones• Business media phone • soundstation ip desktop conferencing offerings• soundpoint ip expansion module options
Target Audience: sales
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
specialization course descriptions • 11
12 • specialization course descriptions
C1230610 Voice over IP (VoIP) Solutions Pre-Sales Technical Training
this technical course provides an overview of sip software for the polycom’s ip soundpoint and soundstation as well as an overview of these products. Additionally, it focuses on diagnostics, hardware/software installation and configuration details.
Products covered in this sales course include:• soundpoint ip phones• soundstation ip desktop conferencing offerings• soundpoint ip expansion module options
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
S9130610 SIP Wireless Solutions Sales Training
this course is currently under construction. details will be announced soon.
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: N/A
S9230610 SIP Wireless Solutions Pre-Sales Technical Training
this course is currently under construction. details will be announced soon.
Target Audience: sales
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: N/A
L1210610 Voice over IP (VoIP) Solutions Pre-Sales Technical Training Lab
students attending this two-day pre-sales technical training can expect to learn polycom’s voip solution from a hands-on user perspective. this session provides a well rounded agenda that focuses on product positioning, competitive differentiators, and these pre-sales technical topics:
• installation and provisioning polycom phones• configuring the ui• configuring “frequently requested” features• override files• troubleshooting• secure provisioning
Target Audience: pre-sales technical
Prerequisites: tBd
Duration: 2 days, Leader Led
Delivery Methodology: iLt
Certification Exam: yes
WiReLess speCiALizAtioN
C9130610 Wireless Solutions Sales Training
this sales course provides a brief overview of the polycom (spectraLink) wireless product lines, market opportunities, selling strategies, vertical applications, and an architecture over-view of the following product lines:
• Wireless system for pBX functionality over a proprietary wireless network• Wi-Fi solutions for legacy pBX systems and enterprise ip networks• Wireless telephony solution for small and medium businesses
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C9230610 Wireless Solutions Pre-Sales Technical Training
this sales course provides a brief overview of the polycom (spectraLink) wireless product lines, market opportunities, selling strategies, vertical applications, and an architecture overview of the following product lines:
Installation highlights include: • Wireless system for pBX functionality over a proprietary wireless network• Wi-Fi solutions for legacy pBX systems and enterprise ip networks• Wireless telephony solutions for small and medium businesses• support infrastructure and application interfaces• configuration information• network requirements• Base station range configuration options
Target Audience: pre-sales technical
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
L9210610 Wireless Solutions Pre-Sales Technical Training Lab
this course is currently under construction. details will be announced soon.
Target Audience: pre-sales technical
Prerequisites: tBd
Duration: 1-day Leader Led Course
Delivery Methodology: iLt
Certification Exam: yes
Av iNteGRAtoR speCiALizAtioN
prerequisite Courses
C3130610 Video Solutions Sales Training
this sales course provides a comprehensive overview of polycom’s video Conferencing solutions for video endpoints. the video product family briefing covers why polycom stands out and how our customers can leverage the best solutions in the marketplace.
Topics covered in this course include:• Fundamental Building Blocks – audio, video and content• ultimateHd video series • v-series• Global professional services
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C3230610 Video Solutions Pre-Sales Technical Training
this pre-sales technical course provides an overview on polycom’s ultimateHd™ architecture and the HdX™ 9000 series product line. students will learn how to position, install, and support the products; and identify customer applications and revenue opportunities for the UltimateHd solutions.
Topics covered in the technical e-learning program include:• ultimateHd• system components • applications• installation and maintenance• competitive edge• HdX availability • High definition – tips and tricks • polycom’s end-to-end solution
Target Audience:
pre-sales technical
Prerequisites: None
Duration: 1.5 hours
Delivery Methodology: e-Learning
Certification Exam: yes
specialization course descriptions • 13
14 • specialization course descriptions
C4140610 Infrastructure Solutions Sales Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of infrastructure technology to impart credibility with the customer and to enable sales of polycom solutions. students will be empowered with the knowledge to architect and sell videoconferencing solutions that include polycom hardware and software products.
Topics covered in this course include:• overview• visual communications • polycom video products portfolio• positioning polycom solutions• polycom services• solution selling
Target Audience: sales
Prerequisites: None
Duration: this training is offered as a 1-day instructor-led workshop or via an online e-learning course.
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
C4240610 Infrastructure Solutions Pre-Sales Technical Training
this course provides the necessary skills to get the most value from polycom infrastructure solutions. students will expand their knowledge of telepresence technology to impart credibility with the customer and to enable sales of polycom products. students will be empowered with the knowledge to architect, present and demonstrate videoconferencing solutions that include polycom hardware and software products. the overall goal is to provide the Channel pre-sales engineer with Hardware and software configurations.
Topics covered in this course include:• conference, management and scheduling• media servers and conference platforms• recording, streaming and content management solutions• security and Firewall traversal• polycom services• solution selling• demonstrations and Hands-on labs
Target Audience: pre-sales technical
Prerequisites: None
Duration: this training is offered as a 1-2 day instructor-led workshop
Delivery Methodology: iLt, e-Learning
Certification Exam: yes
Required Courses
C2130610 Installed Voice Solutions Sales Training
the sales course covers the applications and features of the installed voice family of products: vortex and soundstructure.
The course will cover the following topics:• introduction to installed voice• soundstructure product line overview• vortex product line overview• competitive comparison• Key selling tips & market opportunity
Target Audience: sales
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
C2230610 Installed Voice Solutions Pre-Sales Technical Training
this course was designed to follow a project installation from beginning to end.
Installation highlights include:• introduction to soundstructure and vortex products• Finding installed voice opportunities• determining the right solution for the opportunity• competitive review• system design• system installation• system troubleshooting
Target Audience: pre-sales technical
Prerequisites: None
Duration: 2 hours
Delivery Methodology: e-Learning
Certification Exam: yes
L2210610 Installed Voice Pre-Sales Technical Training Lab
this pre-sales technical course is designed to help students develop a technical proficiency on technical specifications of the soundstructure solution. students will learn—hands-on—how to plan, configure, and specify technical specifications for a soundstructure solution.
Attendees will also cover topics such as: how to choose the proper microphone for the application; why the critical distance in a room is important; advantages of multi-channel AeC; and technical specifications and limitations of Clink2. Also covered will be: how to create a configuration file for a soundstructure system installed in a basic conference room, how to properly set up system gain; and how to wire/program the system to use push-to-talk/mute.
Target Audience: pre-sales technical
Prerequisites: 2 years field experience in audio dsp programming
Duration: this training is offered as a 2 day instructor-led workshop
Delivery Methodology: iLt
Certification Exam: yes
Federal & Gsa specialization
CP130610 Federal Solutions Sales Training
Federal Certification Course is a “polycom Federal 101” curriculum designed to educate polycom Federal Certified partners with guidelines on the polycom Federal program, deal registration as well as how to operate and sell in the federal community. the class will provide trainees with a basic under-standing of important Federal Acquisition Regulations associated with polycom products and federal contracts such as GsA.
pre-requisites to this course are as follows: (must complete the following certifications first). Choose A or B: A. video Certification ANd infrastructure Certification. B. voip Certification oR Wireless Certification (see page 2 for a list of required courses).
Target Audience: pre-sales technical
Prerequisites: yes
Duration: 30 minutes
Delivery Methodology: e-Learning
Certification Exam: yes
UC speCiALizAtioN
S8130610A UC - Fundamentals Sales Trainingthe purpose of this session is to provide an understanding of the platform value of Unified Communications. included are: an overview of telephony terminology; an overview of Unified Communications architecture; and the business case for replacing existing telephony with converged and unified communications technology.
Topics:• telephony terms• voice milestones• What is important to the voice Guru• What is sip trunking• transformation of communications• communication evolution & video proliferation• trends drive market opportunities• current telecommunications World• current infrastructure components• the uc Journey: paradigm shift• the value to microsoft’s uc approach• change the conversation• microsoft unified communications• the microsoft uc platform• uc platform High-level Benefits• Build a Future-ready Foundation• microsoft unified communications platform• the time is now!• review
Target Audience: sales and pre-sales technical
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
specialization course descriptions • 15
S8130610B UC – Microsoft Qualifying Sales Training
the purpose of this session is to provide an understanding of the possible paths of discovery to create a sales opportunity. this will be achieved through discussions aimed at illuminating the key benefits and competitive differentiators of a Unified Communication solution.
Topics:• introduction• introductory Questions• advanced probing• technical discovery• paths to success• review
Target Audience: sales and pre-sales technical
Prerequisites: None
Duration: 30 minutes
Delivery Methodology: e-Learning
Certification Exam: yes
S8230610A UC – Microsoft OCS Infrastructure Pre-Sales Technical Training
the purpose of this session is to provide an in-depth understanding of the microsoft Unified Communications platform architecture including how to design and deploy products including: microsoft office Communications server; microsoft exchange server Unified messaging; office Communicator Web Access; and on-premise Conferencing services. this session also provides an overview of microsoft infrastructure products (including microsoft Active directory) and Certificate services to provide secure communications and integrated authentication.
Course Outline:• introduction• microsoft unified communications design• microsoft unified communications deployment• review
Target Audience: sales and pre-sales technical
Prerequisites: None
Duration: 2 hours
Delivery Methodology: e-Learning
Certification Exam: yes
S8130610C UC – Microsoft OCS Solutions Sales Training the purpose of this session is to provide an understanding of the microsoft Unified Communications platform including: server and client applications; how to demonstrate the microsoft Unified Communications platform to customers; and an overview of polycom products and solutions for the microsoft Unified Communications platform.
Topics:• overview• microsoft unified communications• office communications server • communicator attendant• delegation• response Group• Group chat• cross platform desktop sharing• communicator mobile• dial-in conferencing• call monitoring• single number reach• sip trunking• communications embedded in Business applications• communications enabled Business Workflows• unified messaging• simplified video conferencing• system support • polycom solutions for microsoft uc• microsoft unified communications product demonstrations• Best practices for live demos• microsoft unified communications demos• review
Target Audience: sales
Prerequisites: None
Duration: 2 hours
Delivery Methodology: e-Learning
Certification Exam: yes
16 • specialization course descriptions
S8230610B UC- Microsoft OCS Integration Pre-Sales Technical Training
the purpose of this session is to provide an understanding of the basic integrations of the polycom solutions with microsoft office Communication server. the course is designed to illuminate the scope of the integration with microsoft and polycom solutions.
Topics:• introduction• ocs Benefits and architecture components• deployment Guide: ocs authentication, security and configuration scenarios• configuring authentication and security in ocs• configure ocs to route meeting room uris to rmX• managing accounts for HdX systems• How to configure the HdX and rmX • review
Target Audience: sales and pre-sales technical
Prerequisites: None
Duration: 1 hour
Delivery Methodology: e-Learning
Certification Exam: yes
S8230610C UC-Microsoft OCS Demo Sales and Pre-Sales Technical Training
the purpose of this session is to provide an understanding of the integration and value proposition of polycom’s voice and video products. this will be achieved through demonstrations that support the key benefits and competitive differentiators of a polycom solution when integrated with microsoft oCs.
Course Outline:• introduction• scenario 1: moc to moc• scenario 2: moc to HdX• scenario 3: HdX to moc• scenario 4: HdX to HdX • scenario 5: moc to moc/companion HdX (forking)• scenario 6: HdX multiparty with moc clients• scenario 7: rmX® multiparty with moc clients and HdX• scenario 8: rmX multiparty with moc clients, HdX, and H.323 device• review
Target Audience: sales and pre-sales technical
Prerequisites: None
duration: 2 hours
Delivery Methodology: e-Learning
Certification Exam: yes
L8210610 UC Pre-Sales Technical Training Lab
this course is currently under construction. details will be announced soon.
Target Audience:
pre-sales technical
Prerequisites: tBd
Duration: 1-day Leader Led Course
Delivery Methodology: iLt
Certification Exam: yes
specialization course descriptions • 17
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Please contact us for more information, questions regarding:
Partner University Product Certifications Polycom Specializations
certification@polycom .com (408) 474 .2742
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