course outline (hardware servicing)

8/10/2019 Course Outline (hardware servicing)

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Computer Hardware Servicing


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Course Description This course teaches you everything you need to know

to become an expert Technical Support Staff. It coversBasic Troubleshooting and servicing strategies. Youneed no further PC Repair training after completingthis course.

This course will help you prepare for TESDA NCII

Assessment Exam COURSE PREREQUISITE:

Familiarity with Windows Operating System

High Level interest in learning


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COURSE OUTLINE PC ASSEMBLY, HARDWARE CONFIGURATION &

SERVICING

Chapter 1 - Introduction Common PC errors

Types of Personal computers

Identifying key parts of a Personal Computer

Basic Software components

Overview of PC Operations

Operating Systems (OS)

Disk Operating System (DOS) How DOS works


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SERVICING

Chapter 2 - CPU CASE AND POWER SUPPLY

Types of PC case Functions of a CPU Case Front Panel connectors Removing CPU Case Cleaning the PC case

PC Cooling System PC Cooling system maintenance Power Supply Common Power Supply problems


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SERVICING Chapter 3 - The PROCESSOR

Types of CPU x86, Celeron, Pentium I-IV, Itanium, Duron,Sempron, Athlon CPU speed

CPU socket/slot types Comparing different types of CPU How to identify CPUs physically Physical installation of CPU Installing CPU fan CPU Benchmarking CPU Overclocking

Upgrading CPU CPU maintenance CPU cleaning procedures Troubleshooting & testing CPU using processor diagnostic test
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SERVICING Chapter 4 - The MOTHERBOARD

Types of motherboards Motherboard layout, form factors Motherboard Identification Motherboard components ROM BIOS Motherboard BUSSES Configuring motherboard jumper settings Upgrading motherboards

Signs of trouble with the motherboard Common motherboard problems Motherboard Maintenance Motherboard Cleaning procedures Troubleshooting and testing motherboards


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COURSE OUTLINE

PC ASSEMBLY, HARDWARE CONFIGURATION &SERVICING

Chapter 5 - The MEMORY Types of Memory Comparing different types of memory

Memory identification Adding and Removing Memory Memory packaging Memory upgrading Memory Maintenance

Memory cleaning procedures Determine failed memory devices using memory diagnostics

test Troubleshooting RAM errors


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Chapter 6 - STORAGE DEVICES The HARD DRIVES Types of hard drives Hard drive manufacturers

Hard Drive Identification Identifying drive capacity Hard drive controllers IDE/SCSI cables Hard drive configuration (Master/Slave layout) Hard drive installation Upgrading to large Hard-disks Optimizing hard disk performance Hard drive maintenance Hard drives problems troubleshooting and repairing The FLOPPY DRIVES Types of diskettes Floppy drive identification Floppy drive controller Setting drives and cable orientation

Replacing a floppy drive Floppy disk and drive Care Floppy drive maintenance Floppy drive cleaning procedures Floppy drive problems and solutions


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Chapter 7 - OTHER DATA STORAGE DEVICES CDROM drive

DVD/DVD+R/RW drive CD-R drive CD-RW drive CD/DVD controllers CD/DVD configuration (Master/Slave layout)

CD/DVD installation and upgrading Transfer Speed Device Data throughput CDROM maintenance CDROM cleaning procedures

Trouble shooting and repairing common CDROM drive problems REMOVABLE DRIVES Troubleshooting External Storage device


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Chapter 8 - I/O DEVICES & DISPLAYS PC MONITOR Keyboards Connecting keyboards Keyboard maintenance Keyboard cleaning procedure Troubleshooting and Repairing common keyboard errors Joysticks Web Cams Connecting a Web Cam Maintenance of a Web Cam

Speakers Connecting Speakers Maintenance of speakers Printers Types of printers Installing a printer Diagnosing Printer problems Solving common printer problems Mouse Mouse interfaces (PS2, Serial, USB and wireless) Mouse cleaning procedures Troubleshooting and repairing common mouse problems


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Chapter 9 - EXPANSION CARDS/PERIPHERAL DEVICES Expansion Slots Proper insertion of expansion card Replacing and removing expansion card Display /Video or Graphics card Graphics adapter installation Adding ad Removing video card Display card Maintenance Display card cleaning Symptoms of trouble with display adapter

Common problems of graphics adapter TV Cards Adding and Removing TV tuner card Sound Cards Adding and Removing Sound card LAN Cards Adding and Removing LAN card Modem Adding and removing Internal modem Adding and removing External modem Scanner


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Chapter 10 - PC PORTS Serial Port Configuring Serial port Symptoms of trouble with serial port Repairing common serial ports problems Adding and replacing serial ports Parallel Port Configuring parallel port

Symptoms of trouble with parallel port Repairing common parallel port errors Adding parallel port USB Port

Symptoms of trouble with USB port Repairing common USB errors Firewire Port Symptoms of trouble with Firewire port


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Chapter 11 - PC Assembly/Disassembly

Safety Concerns

Heat Factors Static Electricity

Electro Static Discharge (ESD)

Radio Frequency Interference

AC Power

Spikes, Brownouts, Blackouts

UPS

Common errors occurring after PC Assembly Properly assemble a Personal Computer

Properly disassemble a Personal Computer


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Chapter 12 - BIOS/CMOS Management

BIOS

Function of a BIOSAccessing CMOS Setup

Navigating and Changing CMOS values

Upgrading the BIOS

Troubleshooting system faults using POST

BIOS and POST codes

Using POST audio and Video error codes

Standard IBM POST error codes Determining what POST can not test

Upgrading the BIOS
http://www.cnctc.com.ph/item/2009/12/computer-error-beep-codes/catid/3http://www.cnctc.com.ph/item/2009/12/computer-error-beep-codes/catid/3


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Chapter 13 - Advance PC HARDWARE Servicing

PC Troubleshooting strategy

Designing a troubleshooting methodology

Establishing where to begin the testing

Determining common causes of failures

Finding and isolating the board with the problem Utilizing advance diagnostic programs to test for:

Solving Interrupt (IRQ) and I/O conflicts

course outline (hardware servicing)

Documents