cpo conference - introvert-extrovert - april 2013 ... · human personality: 1) interaction style 2)...
TRANSCRIPT
Interaction Styles
How introversion and
extroversion can affect
communication in the workplace
Human Personality:
1) Interaction Style
2) Temperament
3) Life Experiences
Interaction Styles
How do you process
information?
Where do you get your
energy?
Interaction Styles
How do you process
information?
Where do you get your
energy?
Introverts
Process Information?
Re-energized by solitary activitiesLimited relationshipsSpace conscious
Energy?
Processes Information InternallyThink first – talk or act later
Extroverts
Process Information?
Energy?
Re-energized by being with othersMultiplicity of relationships
Highly interactive
Processes Information ExternallyTalk or act in order to think
Interaction Styles
Common Stress Factors
• Meeting new people
• Small Talk
• Socializing in large
groups
• Brainstorming
• No privacy
• Invasion of their
physical space or
forced to feel exposed
• Extroverts
• Solitary activities/
isolation from others
• Being left out or
excluded
• Listening without being
allowed to talk (keeping
it all in)
• People who are not
open/closed
• Introverts
Introverts Extroverts
Effective Introvert
• Listens and “hears” others
• Filters and selects information before sharing with others
• Gives others time to respond
• Spends one-on-one time with people
• Allows down time
• Provides a clear boundary between others and self
Ineffective Introvert
• Withholds essential information
• Fails to keep others updated on process and progress
• Hinders group brainstorming
• Waits to be approached
• Disconnects from others
• Limits opportunities to interact
Effective Extrovert
• Keeps others updated as
things happen
• Brainstorms
• Allows others to talk through
situations
• Offers open-door policy
• Initiates contact with others
• Spends time with others
Ineffective Extrovert
• Interrupts and fails to “hear” others
• Gives information prematurely
• Shares inappropriate information
• Uses wrong people as a sounding board
• Invites self into groups
• Invades cognitive, emotional, and physical space of others
Conclusions/Summary:
1) Every person is born with a natural
preference towards introversion or
extroversion
2) Both interaction styles have needs that
must be met eventually -- or negative
consequences may result.
3) Every person must learn to successfully use
their non-natural interaction style to meet
real-life situations.