csi, aviation audit course 1 welcome to the aviation audit course for cabin safety inspectors
TRANSCRIPT
![Page 1: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/1.jpg)
CSI, Aviation Audit Course
1
Welcome to theAviation Audit Course
for Cabin Safety Inspectors
![Page 2: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/2.jpg)
ObjectivesObjectives
To gain better understanding of the purpose of an audit
To gain better techniques in auditing, which are in accordance with CAA standards
2
CSI, Aviation Audit Course
![Page 3: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/3.jpg)
3
AUDITING
• The auditing process should put the relationship between the company and CAA into balance.
• It enforces the requirement that the company is responsible for safety.
• If the company manages safety properly the company will not have any problems in addressing a CAA audit.
CSI, Aviation Audit Course
What is an audit suppose to accomplish?. …
![Page 4: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/4.jpg)
4
AUDITING…cont...
• The company will not hide information about incidents and its failures because the company’s safety management team will accept and address the problems in the open.
• The company will also want to explain to CAA what went wrong and how the problem was rectified without fear.
CSI, Aviation Audit Course
![Page 5: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/5.jpg)
What is an audit?What is an audit?
•An audit is an in-depth review of the activities of an organization to verify conformance to CAAregulations and standards.
5
CSI, Aviation Audit Course
![Page 6: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/6.jpg)
Overview of an Audit Process
6
CSI, Aviation Audit Course
![Page 7: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/7.jpg)
Outputs of an AuditOutputs of an Audit
•Audit Report
•CAA Internal Report
7
CSI, Aviation Audit Course
![Page 8: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/8.jpg)
BASIC ACTIVITIES BASIC ACTIVITIES OF AN AUDIT:OF AN AUDIT:
•Pre-audit
•Physical audit
•Post audit
•Audit follow-up
8
CSI, Aviation Audit Course
![Page 9: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/9.jpg)
Audit Activity BreakdownAudit Activity Breakdown
Pre-Audit
Scope & DepthTeam Selection
Budget
DocumentsPreps
Team Meeting
Audit
Entry MeetingPhysical Insp..
Functional AreasFindings
Daily Meetings
Post-Audit
Company De-briefAudit Report
Wrap-up Activities
Follow-Up
Start Finish9
CSI, Aviation Audit Course
Corrective Action Follow Up
![Page 10: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/10.jpg)
Pre- AuditPre- Audit
2610
CSI, Aviation Audit Course
![Page 11: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/11.jpg)
Pre-Audit ActivitiesPre-Audit Activities
•Audit planning
•Team assembly
•Pre-audit team meeting
•Final preparations including document review
11
CSI, Aviation Audit Course
![Page 12: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/12.jpg)
Audit PlanningAudit PlanningRule of Thumb
•Small 1 - 5 days
•Medium 5 - 15 days
•Large 15 + days
12
CSI, Aviation Audit Course
![Page 13: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/13.jpg)
ScopeScope
13
•CAA defines scope as the number ofareas within a company's operation that will be audited.
CSI, Aviation Audit Course
![Page 14: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/14.jpg)
DepthDepth
•The period of time over which a company’s operations will be audited, normally from the last audit until present day.
•It could also be thought of as the extent or the size of the audit.
14
CSI, Aviation Audit Course
![Page 15: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/15.jpg)
SAMPLING RATIONALESAMPLING RATIONALEThe audit procedures manual sets out
a table for sampling to 95% confidence level
•Confidence level of 95% is identified in the CAA guidelines.
•In practical terms it may not be realistic to review all aircraft in the fleet. Significant findings against one type of aircraft may require additional review against other types. You must be realistic when conducting the review and look at each audit situation independently.
15
SCIENCE
CSI, Aviation Audit Course
![Page 16: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/16.jpg)
CommunicationCommunication
1. Daily internal meetings with Team
2. External meeting with the
Company
16
CSI, Aviation Audit Course
![Page 17: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/17.jpg)
Prep & Documentation reviewPrep & Documentation review•Outstanding previous audits•Company Manuals
CCSMCabin Crew Training Program
•Surveillance reports since the previous audit
Cabin enroutePre-flight reportsProving reportsRecurring findings and problemsMonitored Trainings
17
CSI, Aviation Audit Course
![Page 18: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/18.jpg)
AuditAudit
18
CSI, Aviation Audit Course
![Page 19: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/19.jpg)
ENTRY ENTRY MEETINGMEETINGTopics to be covered
•Thank You's•Explain the purpose of the meeting•Introduction of Team & Company Rep•Discuss objective and conduct of audit•Discuss scope and depth •Communications between the Audit Team & the company, including Daily Meetings•Introduce forms that the operator may see over the course of the audit
19
CSI, Aviation Audit Course
![Page 20: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/20.jpg)
20
Steps in Conducting a Steps in Conducting a Physical InspectionPhysical InspectionReview
standards
Obtain checklists
Review and “test”
Does it meet standard
Does not Does
Prepare the paper work
Proceed with next task
Write the audit finding(s)
CSI, Aviation Audit Course
![Page 21: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/21.jpg)
ChecklistsChecklists
•Use as directed
•Ensure that no area is overlooked
•Write down information
•Check company against CAA regulation requirements
21
CSI, Aviation Audit Course
![Page 22: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/22.jpg)
Physical Physical InspectionsInspections
CSI, Aviation Audit Course
22
![Page 23: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/23.jpg)
Interviewing PeopleInterviewing PeopleWhy?
•To determine if the system documented in the approved manuals is the system in use
•To assess the knowledge of the operator’s personnel. To review their duties and responsibilities
•To determine if any other areas need be audited
•To tell people what is going on
23
CSI, Aviation Audit Course
![Page 24: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/24.jpg)
•Cabin Crew Manuals held by other departments
and other key Management personnelManual Amendment & Safety Bulletin distribution,
•Are CC reports on safety issues dealt with
•CC injury reports to determine safety related trends
•Journey logs are closed and repairs corrected
•Flt Time & Duty Limitations & Rest Requirements
•Aircraft types Cabin Crew scheduled for & operating
Base InspectionsBase Inspections
24
CSI, Aviation Audit Course
![Page 25: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/25.jpg)
•Equipments
•Exits and Doors
•Placards
•Unserviceable equipments
Aircraft InspectionAircraft Inspection
25
CSI, Aviation Audit Course
![Page 26: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/26.jpg)
•General
•No of Cabin Crew & Crew briefing
•Apron Safety
•Cabin checks
•Flt Time & Duty Limitations & Rest Requirements
Pre-flight & Pre-flight & Inflight InspectionsInflight Inspections
26
CSI, Aviation Audit Course
![Page 27: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/27.jpg)
•Training Program
•Crew Qualifications
•Training Records
•Dangerous Goods/Hazmat Program
•CRM
Cabin Crew Cabin Crew Training ProgramTraining Program
27
CSI, Aviation Audit Course
![Page 28: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/28.jpg)
After Interview After Interview & Inspection& Inspection
•Make extra notes as necessary
•Tell Team Leader if necessary
28
CSI, Aviation Audit Course
![Page 29: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/29.jpg)
EvidenceEvidenceWhat is it?
•Anything which supports or shows a non-conformance.
29
CSI, Aviation Audit Course
![Page 30: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/30.jpg)
Immediate Threat to SafetyImmediate Threat to Safety
•Inform Team Leader Immediately
30
CSI, Aviation Audit Course
![Page 31: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/31.jpg)
Not an Immediate Not an Immediate Threat to safetyThreat to safety
•What do you do?
31
CSI, Aviation Audit Course
![Page 32: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/32.jpg)
Post AuditPost Audit
32
CSI, Aviation Audit Course
![Page 33: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/33.jpg)
Audit FindingAudit FindingDefinition
•"audit finding" means the determination of non-conformance of a product, process, practice or procedure or a characteristic thereof to aregulation or standard. This will be documented in the Audit Finding Form.
33
CSI, Aviation Audit Course
![Page 34: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/34.jpg)
Company De-briefCompany De-brief
•“Exit Meeting" with the operator’s team
should provide an overview of the audit.
34
CSI, Aviation Audit Course
![Page 35: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/35.jpg)
Writing Audit FindingsWriting Audit Findings
35
•Write the regulatory requirement in terms of chapter, section, paragraph etc.•Then incorporate the phrase "Which states"•Then write the correct portion of the requirement.•The standard and the example(s) must match•The example(s) would support more than one Audit Finding
CSI, Aviation Audit Course
![Page 36: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/36.jpg)
Writing ExamplesWriting Examples•Ensure that the example matches the regulatory
requirement
•Include a lead-in statement such as "The following are examples of..." where possible
•Write a statement of how the situation was
(past tense)
•Make reference to supporting evidence36
CSI, Aviation Audit Course
![Page 37: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/37.jpg)
Follow UpFollow Up
37
CSI, Aviation Audit Course
![Page 38: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/38.jpg)
Corrective Action PlanCorrective Action Plan
•The Operator will then write down their
corrective action plan; as CAA auditors
we must ensure that corrective action
plans are made in such a way that they
prevent re-occurrence of the same in the
future
38
CSI, Aviation Audit Course
![Page 39: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/39.jpg)
Audit Follow-upAudit Follow-up
•The CAA Inspector must continue to
monitor the company’s short and long
term responses to the audit
non conformance findings.
•The CAA must regulate the company
maintaining constant surveillance
39
CSI, Aviation Audit Course
![Page 40: CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors](https://reader035.vdocument.in/reader035/viewer/2022062303/5514d2d1550346935c8b4f36/html5/thumbnails/40.jpg)
Audit Audit CompletedCompleted
Thank You.Thank You.
40
CSI, Aviation Audit Course