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/ Date: ____________________ / Project: ____________________ / Case: ____________________ / Project team: ____________________ CUSTUMER JOURNEY Map the users journey through the service by mapping the interactions of the user with the service before, during and after using the service. Illustrate the steps of the journey and comment the illustrations. BEFORE DURING AFTER 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

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Page 1: Customer journey 2

/ Date: ____________________

/ Project: ____________________ / Case: ____________________ / Project team: ____________________

CUSTUMER JOURNEYMap the users journey through the service by mapping the interactions of the user with the service before, during and after using the service.Illustrate the steps of the journey and comment the illustrations.

BEFORE

DURING

AFTER

01 02 03 04 05

06 07 08 09 10

11 12 13 14 15

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