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دوره آموزشی مشتری مداری، مدیریت شکایت مشتری سنجش رضایت مشتری مدل کانو ACSI مدل اسکمپر مدل سروکوال ایزار اندازگیری مشاور مدیریت سلیم خلیلی منتخب پورفسور برایان تریسی

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