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  • 8/10/2019 Customer Satis

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    VOLUME NO.2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    IIINNNTTTEEERRRNNNAAATTTIIIOOONNNAAALLLJJJOOOUUURRRNNNAAALLLOOOFFFRRREEESSSEEEAAARRRCCCHHHIIINNNCCCOOOMMMMMMEEERRRCCCEEEAAANNNDDDMMMAAANNNAAAGGGEEEMMMEEENNNTTT

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    Listed at: Ulrich's Periodicals Directory , ProQuest, U.S.A.

    Circulated all over the world & Google has verified that scholars of more than fifty-six countries/territories are visiting our journal on regular basis.

    round !loor" Buildin# $o% &'(&-)-&" Devi Bhawan Ba*ar" JAAD+RI , &. ''" /a0una $a#ar" +aryana" I$DIA

    www%i1rc0%or#%in

    CCCCONTENTSONTENTSONTENTSONTENTS

    Sr.

    No.TITLE & NAME OF THE AUTHOR (S) Page

    No.

    1. CUSTOMER SATISFACTION AND SUSTAINABLE FIRM PERFORMANCE: THE ROLE OF UNCERTAINTY

    DR. SANAL K. MAZVANCHERYL

    1

    2. MOVEMENT FROM EEE SYSTEM TO EET SYSTEM

    DR. SAMBHAV GARG

    7

    3. THE IMPACT OF CAPITAL STRUCTURE-CHOICE ON FIRM PERFORMANCE: EMPIRICAL INVESTIGATION OF LISTED COMPANIES IN

    COLOMBO STOCK EXCHANGE SRILANKA

    B. PRAHALATHAN & DR. (MRS.) R.P.C.RANJANI

    12

    !. AN ANALYSIS OF ORGANISATIONAL CULTURE IN THE COMPANIES

    DR. ARAVIND. S., DR. FISSEHA GIRMAY TESSEMA & DR. HAILAY GEBRETINSAE

    17

    ". RESOLVING EXPECTATIONS GAPS IN FINANCIAL REPORTING: ISSUES FOR INTERNATIONAL FINANCIAL REPORTING STANDARDS

    DR. JOHN A. ENAHORO

    2"

    #. E-BANKING SCENARIO AND ITS IMPACT ON CUSTOMERS$ SATISFACTION IN INDIAPROF. (DR.) SULTAN SINGH & SAHILA CHAUDHRY

    2%

    7. A COMPREHENSIVE FINANCIAL ANALYSIS OF A&UA CULTURE FEED INDUSTRIES IN SOUTH INDIA

    ASLAM CHINARONG, PROF. (DR.) K. MARAN & DR B. YAMUNA KRISHNA

    3"

    '. A STUDY ON COUSTOMER SATISFACTION TO(ARDS RELIANCE TELICOM IN TAMILNADU (ITH SPECIAL REFERENCE TO SALEM CITY

    MR. B. ADHINARAYANAN & DR. K. BALANAGA GURUNATHAN

    3%

    %. VALUE FOR THE MONEY - SUCCESS MANTRA FOR MARKETERS IN RURAL MARKET

    DR. N. RAJASEKAR & R.PRIYA

    !!

    1). INDIGENOUS BRANDING * INDIA$S FUTURE BRAND STRATEGY +AN EMPIRICAL STUDY OF THREE DECADES OF BRAND (ARFARE IN

    INDIA,

    DR. S. P. RATH, PROF. BISWAJIT DAS & PROF. CHEF GERARD D SOUZA

    !%

    11. STOCK PRICE REACTION OF THE MERGED BANKS * AN EVENT STUDY APPROACH

    DR. P. NATARAJAN & K. KALAICHELVAN

    "!

    12. A STUDY ON ABSENTEEISM OF EMPLOYEES IN RETAILING INDUSTRY

    DR. N. SANTHI, MRS. D. MARIA ANGELIN JAYANTHI & MS. HEMALATHA

    #1

    13. MEASURING OF &UALITY OF (ORK LIFE IN TEXTILE INDUSTRIES - AN INTEGRATION OF CONCEPTUAL RELATIONSHIP (ITH

    PRODUCTIVITY

    N. MOHAN & DR. J. ASHOK

    #7

    1!. RISK MANAGEMENT STRATEGIES AND PRACTICES IN THE BANKING SECTOR: CHALLENGES ARISING FROM GLOBAL RECESSION *

    KEY TO SURVIVAL GRO(TH

    K. BHAVANA RAJ & DR. SINDHU

    71

    1". PREVENTIVE MEDICINE TO COMBAT OCCUPATIONAL STRESS OF EMPLOYEES IN BPO ORGANISATIONS * INDIA$S NEED OF THE

    HOUR

    DR. R. SRINIVASAN & MRS. A. BHARATHY

    7!

    1#. AYURVEDIC (ELLNESS TOURISM IN KERALA: A GATE (AY FOR ENTREPRENEURS TO EMERGE SUCCESSFUL

    RAMESH U & KURIAN JOSEPH

    ')

    17. THE BANNED SURROGATE MARKETING AS BRAND - NE( BRAND EXTENSION ADVERTISING

    V V DEVI PRASAD KOTNI

    '"

    1'. COMPARATIVE STUDY ON RETAIL SHRINKAGE OF INDIA ASIA-PACIFIC AND GLOBAL COUNTRIESSANDEEP RAJENDRA SAHU

    %)

    1%. &UALITY OF (ORK LIFE +&(L, FOR FINANCE PROFESSIONALS IN DUBAI

    DR. SANGEETHA VINOD, FAYAZ AHAMED M.A. & N. MOHAMED RAFI

    %#

    2) ART OF DELIGATION- A PO(ERFUL TOOL FOR LIBRARIAN

    NARENDER KUMAR, ASHISH SIWACH & MRS. SUNITA BHARATWAL

    1)2

    21 A STUDY ON BENEFITS AND RISK ANALYSIS OF FUTURES AND OPTIONS IN MADURAI

    MS. K. HEMA MALINI & ER. R. DEEPA

    1)"

    22 GREEN AND SUSTAINABLE MANAGEMENT * A DECIDING FACTOR FOR TOMORRO($S BUSINESS

    HARDEEP SINGH & BIKRAM PAL SINGH

    11)

    23 CHANGING CONDITIONS OF (ORKERS AND PROCESSES OF (ORK IN ADVERTISING AGENCIES IN INDIA

    DR. YASHMIN SOFAT

    11"

    2! INDIAN FINANCIAL SECTOR REFORM +1%%1-2))1,: MISSING A MANDATORY SOCIAL CONSENSUS

    SANJAY BHATTACHARYA

    123

    2" A STUDY ON CONSUMER BEHAVIOUR IN SELECTING CREDIT CARDSDR. A. VALARMATHI & MRS. PRIYA KALYANASUNDARAM

    127

    RE&UEST FOR FEEDBACK 133

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    ii

    CHIEF PATRONCHIEF PATRONCHIEF PATRONCHIEF PATRONPROF. K. K. AGGAR(AL

    )hancellor" 2in#aya3s 4niversity" Delhi

    !ounder 5ice-)hancellor" uru obind Sin#h Indraprastha 4niversity" Delhi

    67% Pro 5ice-)hancellor" uru Ja0bheshwar 4niversity" +isar

    PATRONPATRONPATRONPATRONSH. RAM BHAJAN AGGAR(AL

    67% State Minister for +o0e 8 9ouris0" overn0ent of +aryana5ice-President" Dadri 6ducation Society" )har:hi Dadri

    President" )hinar Synte7 2td% ;9e7tile Mills

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    iii

    DR. MOHINDER CHANDAssociate Professor" =uru:shetra 4niversity" =uru:shetra

    DR. MOHENDER KUMAR GUPTAAssociate Professor" P% J% 2% $% overn0ent )olle#e" !aridabad

    DR. VIVEK CHA(LAAssociate Professor" =uru:shetra 4niversity" =uru:shetra

    DR. VIKAS CHOUDHARY

    Asst% Professor" $%I%9% ;4niversity

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    iv

    CALL FOR MANUSCRIPTSCALL FOR MANUSCRIPTSCALL FOR MANUSCRIPTSCALL FOR MANUSCRIPTS>e invite unpublished novel" ori#inal" e0pirical and hi#h ?uality research wor: pertainin#

    to recent develop0ents 8 practices in the area of )o0puter" Business" !inance" Mar:etin#"+u0an Resource Mana#e0ent" eneral Mana#e0ent" Ban:in#" Insurance" )orporate

    overnance and e0er#in# paradi#0s in allied sub1ects% 9he above 0entioned trac:s are

    only indicative" and not e7haustive%

    Anybody can sub0it the soft copy of his@her 0anuscript /045 in M%S% >ord for0at after

    preparin# the sa0e as per our sub0ission #uidelines duly available on our website under

    the headin# #uidelines for sub0ission" at the e0ail addresses" 0689;4.

    IJR)M

    Sub1ectS40 6 M/0; 0 @5 A5/ 6 +C45F0/0;5M/500< A@

    Desi#nation

    Affiliation

    Mailin# address

    Mobile 8 2andline $u0ber ;s

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    v

    G% HEADINGS:All the headin#s should be in a &' point )alibri !ont% 9hese 0ust be bold-faced" ali#ned left and fully capitalised% 2eave a blan: line before

    each headin#%

    H% SUB-HEADINGS:All the sub-headin#s should be in a H point )alibri !ont% 9hese 0ust be bold-faced" ali#ned left and fully capitalised%

    % MAIN TEXT:9he 0ain te7t should be in a H point )alibri !ont" sin#le spaced and 1ustified%

    &'% FIGURES TABLES:9hese should be si0ple" centered" separately nu0bered 8 self e7plained" and titles 0ust be above the tables@fi#ures% Sources ofdata should be 0entioned below the table@fi#ure% It should be ensured that the tables@fi#ures are referred to fro0 the 0ain te7t%

    &&% E&UATIONS: 9hese should be consecutively nu0bered in parentheses" hori*ontally centered with e?uation nu0ber placed at the ri#ht%

    &% REFERENCES:9he list of all references should be alphabetically arran#ed% It 0ust be sin#le spaced" and at the end of the 0anuscript% 9he author ;s S=5 6 R56550;0.< for one editor" and ;5>., for 0ultiple editors%

    >hen listin# two or 0ore wor:s by one author" use --- ;'77ee:ly" 5iewed on !ebruary &G" '&&http@@epw%in@epw@user@viewabstract%1sp

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    &'.

    A STUDY ON BENEFITS AND RISK ANALYSIS OF FUTURES AND OPTIONS IN MADURAI

    MS. K. HEMA MALINI

    ASST. PROFESSOR

    DEPARTMENT OF COMMERCE

    LADY DOAK COLLEGE

    MADURAI * #2" ))2

    ER. R. DEEPA

    ASST. PROFESSOR

    DEPARTMENT OF COMMERCE

    LADY DOAK COLLEGE

    MADURAI * #2" ))2

    ABSTRACTT!" "#$%$'# *" +""%+ $% -% -+"/-*" /0 $1 #-'*-0 12$ 2'3-*" '%3"*$2. T!" -3'%4 $1 '%+'3'+/-0 '%3"*$2 ' *!" -'% $/2#" $1 #-'*-0 '%3"*"%*

    1$2 5/'%" "6-%'$%. W'*! '%#2"-'%40 #$0'#-*"+ 1'%-%#'-0 2$+/#* -3-'0-50" *$ '%3"*$2 -%+ "0"#*2$%'# 1'%-%#'-0 *2-%-#*'$% 5"#$'%4 *!" %$2, "$0"

    %""+ *$ 0"-2% !$7 *$ -8" 7'" 1'%-%#'-0 +"#''$%. T!" '%3"*$2 !$/0+ 5" -50" *$ '+"%*'1 '%+/*2'" *!-* -2" 42$7'%4 -* - 1-*"2 2-*". T!' 2"/'2" #$%*-%*

    -%-0' -%+ "6"2*'" *$ -%-09" *!" 1'%-%#'-0 '%+'#-*$2. H"%#", +"2'3-*'3" !"0 '% *!" 2$#" $1 !'1*'%4 2'8, "-2% !'4! 2"*/2% '% -##$2+-%#" *$ *!" 2'8 *-8"%(H'4! 2'8:H'4! 2"*/2%), -%+ "-2% 2$1'* 12$ 2'#" +'11"2"%#" '% *7$ -28"*. S/#! '%*2/"%* !-3" *$ 5" -%-09"+ '% *"2 $1 '* 2'8 -%+ 5"%"1'* *$ !"0

    +'11"2"%* *2-+"2 *$ *-8" 2'4!* +"#''$% 5"1$2" *2-+'%4 '% +"2'3-*'3" -##$2+'%4 *$ *!"'2 -**'*/+" *$7-2+ 2'8. D"2'3-*'3" '%#0/+" 1$27-2+ #$%*2-#*, 1/*/2"

    #$%*2-#*, $*'$% -%+ 7-. A *2-+"2 %""+ *$ /%+"2*-%+ *!" #$%#"* $1 +"2'3-*'3" -%+ '* -0'#-*'$% -%+ *!" 2'8 -$#'-*"+ 7'*! '* -%+ 2'8 -%-4""%*

    *2-*"4'" *$ 0- -1" -%+ /##"1/0 '% *!" -28"*. T!"2"1$2" *!" */+ -' -* -%-09'%4 *!" 5"%"1'* -%+ 2'8 '% *2-+'%4 1/*/2" -%+ $*'$% -28"*. T!"

    2""-2#! ' 1$#/"+ $% /23" "*!$+ *$ #$00"#* -2*'#'-%* 2"$%" *$ '+"%*'1 *!" 0"3"0 $1 -7-2"%" $% 1/*/2" -%+ $*'$% -28"* -%+ -%-09" *!" 2'8 -%+

    5"%"1'* -$#'-*"+ 7'*! '* .T!" 2"$%" -2" #$%#0/+"+ 7'*! /44"*'$% -%+ 2"#$"%+-*'$% -%-4"2'-0 -%+ 2""-2#! '0'#-*'$%.

    KEY(ORDSArbitra#ers" !utures and Options" +ed#ers" Stoc: Bro:ers" Speculators%

    INTRODUCTIONerivatives have chan#ed the world of finance as pervasively as the internet has chan#ed co00unications% >ell they are everywhere nowadays% $ew

    ideas and innovations have always been the hall0ar: of pro#ress 0ade by 0an:ind% At every sta#e of develop0ent" two crore factors drive 0an to

    ideas and innovations% 9hese are increasin# returns and reducin# ris:" in all facets of life% One such innovation in the financial 0ar:et is Derivatives"

    which are contracts that ori#inated fro0 the need to 0ini0i*e ris: and 0a7i0i*e return to the investors% +ence it is introduced with the 0ain purposes ofenablin# individual or corporate investors to either increase their e7posure to certain specified ris:s in the hope that they will earn returns 0ore than ade?uate

    to co0pensate the0 for bearin# these added ris:s" :nown as speculation% On the other hand" reduce their e7posure to specific financial ris:s by transferrin#

    these ris:s to other parties who are willin# to bear the0 at lower cost" :nown as hed#in#% In addition" there is an i0portant activity carried out :nown as

    Arbitration" which helps in earnin# profit fro0 price differential e7istin# in two 0ar:ets by si0ultaneously operatin# in two different 0ar:ets%

    )ash 0ar:et participants ne#otiate the buyin# and sellin# ;the transfer of title< of a specific productK futures 0ar:et participants focus on the buyin# and sellin#

    of a contract on the underlyin# product% >ith the contract standardi*ed in ter0s of delivery 0onths and locations" ?uantity and #rade of the co00odity" the

    only ele0ent left to ne#otiate in the e7chan#e 0ar:et is the price% Since price and not the co00odity is the focus of the futures and options 0ar:et" delivery of

    the actual co00odity is a function that #enerally is assi#ned to the cash 0ar:et% 9he 0ar:et 0a:es it easy to enter and e7it the 0ar:et before delivery beco0es

    even a possibility% All the 0echanis0s of the futures 0ar:etplace focus on the ta:in# of a LpriceE position and then closin# it out at a profit or loss%

    FUTURES

    !utures contract 0eans a le#ally bindin# a#ree0ent to buy or sell the underlyin# security on a future date% !uture contracts are the or#ani*ed contracts in ter0s

    of ?uantity" ?uality" delivery ti0e and place for settle0ent on any date in future% 9he contract e7pires on a pre-specified date called e7piry date of the contract%

    All the financial futures contracts are cash settled% 9here is no physical transfer of securities% !uture contracts traded in India are based on co00odities" indices"

    individual stoc:s" interest rate and currency%

    OPTIONSOptions contract is a type of derivatives contract that #ives the buyer@holder of the contract the ri#ht but not the obli#ation to buy @ sell the underlyin# asset at a

    predeter0ined price within or at the end of specific period% 9he buyer@holder of the option" purchases the ri#ht fro0 the seller@writer for a consideration which

    is called the pre0iu0% 9he seller@writer of an option is obli#ated to settle the option as per the ter0s of the contract when the buyer@holder e7ercises his ri#ht%

    Option contracts traded in India are based on co00odities" indices" individual stoc:s" interest rate and currency% Option contracts 0ay be

    )all Option where the buyer has the ri#ht but not the obli#ation to purchase a #iven volu0e of the underlyin# asset at a #iven price on or before a #iven

    future date%

    Put Option where the buyer has the ri#ht" but not the obli#ation to sell a #iven volu0e of the underlyin# asset at a #iven price on or before a #iven future

    date%

    An investor needs to understand the concept of derivatives and its applications and the ris: associated with it and ris: 0ana#e0ent strate#ies to play safe and

    successful in the 0ar:et% 9herefore the study ai0s at analy*in# the benefits and ris:s in tradin# futures and options 0ar:et

    OBJECTIVES 9o study the concepts" technicalities and 0echanics of tradin# in futures and options%

    9o e7a0ine the benefits of !utures and options%

    9o analy*e the ris:s of !utures and Options% 9o analy*e the level of awareness a0on# traders in !utures and Options%

    RESEARCH DESIGN AND METHODOLOGY

    D

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    &'F

    9he followin# research 0ethodolo#y and desi#n has been used for the study%

    +1, RESEARCH DESIGN: Survey 0ethod was used with a structured type ?uestionnaire as the data-collectin# instru0ent%

    +2, PRE- TESTING: Pre , testin# was done for clarity and reliability of the tool%

    +3, SAMPLE SIE A total of .' respondents were ta:en for the study%

    +!, SAMPLING PROCEDURE 9he sa0ple for the study was selected fro0 Madurai district of 9a0ilnadu% )onvenient sa0plin# was chosen after critical

    review of literature% Respondents were 0ales and fe0ales who are interested in tradin# in futures and options%

    +", DATA COLLECTION In total G' ?uestionnaires were distributed out of which .' sa0ple was finally selected%

    +#, ANALYSIS OF DATA: 9he state0ents on traders were fra0ed after critical review of literature and discussions with e7perts in the field% 9he answer

    to these state0ents was sou#ht in ter0s of /es or $o3 and percenta#e analysis and chi s?uare analysis%

    ANALYSIS AND INTERPRETATIONAGE

    TABLE 1: AGE OF THE RESPONDENTS TRADING IN FUTURES AND OPTIONS

    A#e roup $o% of Respondents Percenta#e

    & , . H .F%'

    F , .' & (%'

    Above .' &' '%'

    9otal .' &''%'

    Source Pri0ary Data

    9he table& shows that the youn# a#ed people between & and . have +i#h ris: ta:in# attitude of .F and the around ( of the respondents tradin# belon#s

    to the a#e #roup of F , .' %9he study shows that the tradin# level decreases as the a#e increases%

    EDUCATIONAL &UALIFICATIONTABLE 2: EDUCATIONAL &UALIFICATION OF THE RESPONDENTS TRADING IN FUTURES AND OPTIONS

    6ducational Nualification $o% of Respondents Percenta#e

    4pto II Standard . &'%'

    De#ree +older (. '%'

    9otal .' &''%'

    Source Pri0ary Data

    9able shows that 0a1ority of the respondents are de#ree holders who have #reater e7posure to the futures and options 0ar:et as the e7posure"

    understandin# ability and practical analysis is 0ore in colle#e education co0pared to school%

    OCCUPATION

    TABLE 3: OCCUPATION OF THE RESPONDENTS IN FUTURES AND OPTIONS

    Occupation $o% of Respondents Percenta#e

    Retired G &(%'

    Professional ( H%'

    overn0ent 60ployee (%'

    Private 60ployee & (%'

    Business ' ('%'

    Service F%'

    A#riculture ' '%'

    +o0e 0a:er (%'

    9otal .' &''%'

    Source Pri0ary Data9able portrays that the 0a1ority ;('< of the respondents are Business people who are very interested in 0a:in# 0oney and ris: ta:in#% Around ( are

    private e0ployees who are ne7t to business people in ris: ta:in#%

    MONTHLY INCOME

    TABLE !: MONTHLY INCOME OF THE RESPONDENTS TRADING IN FUTURES AND OPTIONS

    Monthly Inco0e $o%of Respondents Percenta#e

    2ess than &'''' G &(%'

    &'''' , '''' &H F%'

    '''' , '''' & (%'

    '''' , ('''' ( H%'

    ('''' , .'''' (%'

    Above .'''' G &(%'

    9otal .' &''%'

    Source Pri0ary Data

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

    INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE MANAGEMENTA Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www%i1rc0%or#%in

    &'G

    9able ( shows that the 0a1ority of the respondents who are tradin# in futures and options belon# to the inco0e #roup of &'''' , '''' which depicts that the

    0iddle inco0ed people are 0ore interested in tradin# in derivatives to 0a7i0i*e their earnin#s%

    MARITAL STATUS

    TABLE ": MARITAL STATUS OF THE RESPONDENTS TRADING IN FUTURES AND OPTIONS

    Marital Status $o%of Respondents Percenta#e

    Married G G(%'

    4n0arried & F%'

    9otal .' &''%'

    Source Pri0ary Data

    9able . e7plains that the 0a1ority of the respondents ;G(< are 0arried as they have 0ore responsibilities to ta:e care of their fa0ily when co0pared to the

    un0arried traders%

    SOURCE OF KNO(LEDGE ABOUT FUTURES AND OPTIONS

    TABLE # :SOURCE OF KNO(LEDGE OF THE RESPONDENTS TRADING IN FUTURES AND OPTIONS

    Source of =nowled#e $o%of Respondents Percenta#e

    Bro:er . G'%'

    Advertise0ent . &'%'

    Studied in course of 0y 6ducation &' '%'9otal .' &''%'

    Source Pri0ary Data

    9able F shows that 0a1ority of the respondents :new about futures and options throu#h the awareness created by bro:ers" who 0ar:et these products for

    earnin# revenue% Advertise0ents play only a trivial role in creatin# awareness about futures and options%

    MODE OF CONTACT OF STOCK BROKERS

    TABLE 7: MODE OF CONTACT OF STOCK BROKERS BY THE RESPONDENTS TRADING IN FUTURES AND OPTIONS

    Mode of )ontact $o% of Respondents Percenta#e

    9elephone & F%'

    Direct Personal )ontact &G (%'

    Online tradin# . &'%'

    9elephone 8 Direct Personal )ontact H &F%'

    9elephone 8 Online tradin# ( H%'

    Direct and Online )ontact ' '%'

    9elephone" Direct Personal )ontact and Online tradin# F%'

    9otal .' &''%'

    Source Pri0ary Data

    9able G shows that the 0a1ority of the respondents have chosen direct personal contact to trade as the trader 0ay feel co0fortable to be with bro:er and other

    traders to #et sufficient details about the 0ar:et% 9he ne7t 0ode was the telephone as they have direct conversation with the bro:ers%

    TYPES OF TRADERS IN FUTURES AND OPTIONS

    TABLE ' : TYPES OF TRADERS IN FUTURES AND OPTIONS

    9ype of 9raders $o%of 9raders Percenta#e

    +ed#ers & (%'Speculators & F%'

    Arbitra#ers ' '%'

    +ed#ers and Speculators G &(%'

    9otal .' &''%'

    Source Pri0ary Data

    9able H shows that the 0a1ority of the traders play the role of speculators due to the natural hu0an attitude of earnin# hu#e at a short span of ti0e and

    addiction to #a0blin# and people are not aware of Arbitra#ers in Madurai as they show nil percenta#e%

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    VOLUME NO:2(2011),ISSUE NO.4(APRIL) ISSN0976-2183

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    &'H

    INFLUENCE OF OCCUPATION ON THE ROLE PLAYED IN THE FUTURES AND OPTIONS MARKET

    TABLE %: INFLUENCE OF OCCUPATION ON THE ROLE PLAYED IN THE FUTURES AND OPTIONS MARKET.

    Occupation Role played in the !utures and options Mar:et 9otal

    +ed#er Speculator +ed#er 8 Speculator

    Retired

    ;('%'