A TechValidate Research Study

December 2015

Customer Survey Proves IT Satisfaction in Key Performance Areas

In December 2015, Nitro surveyed 3,000+ customers globally to collect

data on the following topics:

•Top PDF challenges they faced before Nitro•Reasons Nitro was chosen over competitors

•Benefits realized as a result of Nitro

Objective

Survey data revealed that Nitro customers report positive and measurable impact in five

key areas of IT accountability, including:

•Cost•Standardization•User Adoption•User Productivity•Compliance

Findings

“Nitro enabled us to standardize processes and tools…while eliminating stacks of paper forms in the office. We could share PDFs, mark them up, and track changes from anywhere.”

Chief Information Officer Medium Enterprise Computer Software Company

Addressing the Challenge of CostIn many organizations, PDF software has been limited to select groups of users

due to high prices. IT Managers have found a solution to this challenge with Nitro.

83%

Nitro Means More Value at a Better Price

83% of surveyed IT and Procurement Professionals believe Nitro is superior to other solutions because it offers better

value and affordability. 1

69%

Better Value a Key Customer Benefit

69% of surveyed IT and Procurement Professionals implemented Nitro

because their previous PDF solution was too costly. 2

Sources: 1 TechValidate 2015. TVID D16-A27-4C42 TechValidate 2015. TVID AE5-B16-02F

“Nitro is easy to use to create standardized documents, and faster to create and edit PDFs. It’s the best overall in converting PDFs back to Word or Excel.”

Alan Courtenay, Chief Information Officerat Babbage Consultants Limited

By replacing disparate tools with a single powerful solution, IT is able to simplify asset management and implement standard processes for improved workflows.

Nitro Enables Standardization

21%

Standardize on Tools and Processes

21% of surveyed IT and Procurement Professionals implemented Nitro to more

effectively standardize on tools and processes in their organizations. 1

28%

Nitro Enables PDF Standardization

28% of surveyed IT and Procurement Professionals have gained the ability to

standardize on tools and processes since implementing Nitro. 2

Sources: 1 TechValidate 2015. TVID 8ED-0D2-BEC2 TechValidate 2015. TVID B3E-92B-279

Procurement & IT Asset Managers See Real Productivity Gains with NitroHow much has Nitro increased productivity in the following areas?

User adoption is a key indicator of the success of a new software implementation. Nitro customers see fast and easy user adoption as a top benefit of our solution.

User Adoption Equates to IT Success

“With Nitro, I don’t have to worry about any user issues with PDFs and can focus on other important tasks.”

Andrew Elkin, Chief Operating Officer at CMG Capital Management Group

Fast and easy user adoption

Ability to equip more users

Improve user satisfaction

Ability to standardize on tools / processes

Reduction in printer and paper use

Increased user productivity overall

Better experience for your customers

Faster contract turnaround

Sources: Chart, TechValidate 2015. TVID 62D-D7C-064

IT Decisions Drive User ProductivityA 2015 survey of 200+ IT professionals revealed that end user productivity is now a

responsibility of IT departments. Nitro customers cite big wins in this area.

“Nitro is a quality tool that increases user productivity in our organization.”

Clinton Summers, Chief Information Officer at Missoula Federal Credit Union

Procurement & IT Asset Managers See Real Productivity Gains with NitroHow much has Nitro increased productivity in the following areas?

Collecting signatures

Editing text & images

Combining multiple documents

Converting documents

Overall user productivity

Over 75% 50% to 74% 25% to 49% 10% to 24% Up to 10%

Sources: Chart, TechValidate 2015. TVID C67-B13-A72

Simplified Licensing, No-Sweat ComplianceNitro customers appreciate the straightforward licensing model that accompanies

our solution. Managing assets is simplified so compliance is never an issue.

“With Nitro, there’s a whole lot less frustration vs. with Adobe products, and a much happier user base. Thanks for that!”

Tom Jubb, IT Manager at Gammon and Grange, PC

“Nitro’s licensing model is easy to understand and comply with when compared to other software vendors.”

Mark Welford, IT Manager at Intertek Group

A Cure for Licensing Headaches

25% of surveyed IT and Procurement Professionals implemented Nitro to solve

for the complicated and rigid licensing model of their previous solution.

Simpler Licensing, Happier IT

31% of surveyed IT and Procurement Professionals believe Nitro is superior to other solutions because it offers simpler

licensing terms.

25% 31%

Sources: 1 TechValidate 2015. TVID BB1-199-24A2 TechValidate 2015. TVID A88-2A2-E36

Contact the Nitro sales team to learn more or visit

www.gonitro.com/pro/business

Contact the Nitro sales team to learn more or visit

www.gonitro.com/pro/business