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Customer Experience Evolution Keith Misson Operations Director 15 th May 2013

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Page 1: CWO Customer Experience Event - May 2013

Customer Experience Evolution

Keith MissonOperations Director

15th May 2013

Page 2: CWO Customer Experience Event - May 2013

Who is Quote me happy.com?

Page 3: CWO Customer Experience Event - May 2013

Do you know what your customers want?

Page 4: CWO Customer Experience Event - May 2013

It starts with brand…

Page 5: CWO Customer Experience Event - May 2013

Where are your customers?

Page 6: CWO Customer Experience Event - May 2013

It’s about being mobile…

Page 7: CWO Customer Experience Event - May 2013

So where next?

Page 8: CWO Customer Experience Event - May 2013

Question?

Where does the growth of mobile take customer experience?


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